The 2021 Cadillac Escalade performed admirably in the recently published 2021 J.D. Power U.S. Multimedia Quality and Satisfaction Study, which aims to gauge owner satisfaction with different vehicles’ infotainment systems.
To conduct this study, J.D. Power surveyed 110,827 purchasers and lessees of new 2021 model-year vehicles after 90 days of ownership. The survey, which was fielded from February through July 2021, asked owners to rate their overall level of satisfaction with their vehicle’s factory multimedia system and report problems they’ve experienced. J.D. Power then used these responses to award each new vehicle a score based on a 1,000-point scale, with a higher score reflecting a better-performing multimedia system.
The 2021 Cadillac Escalade earned a score of 924 out of a possible 1,000, making it the best-performing vehicle in the Midsize/Large Premium category. Oddly, the Chevy Corvette was also scored in the Midsize/Large Premium category and was tied with the Escalade at a score of 924. The Cadillac CT5 was third in this segment with a score of 923. This suggests that customers respond well to the GM infotainment system layout and performance, whether it’s installed in a Cadillac or a Chevy product.
J.D. Power says the number one problem reported by owners in this study was connectivity issues when pairing their smartphone with Apple CarPlay or Android Auto. GM’s strong performance in the study suggests the automaker’s smartphone mirror system, which now offers wireless mirroring/pairing, has fewer problems connecting than those from rival automakers.
“Smartphone mirroring has shown to be a source of problems for several years now but has become more problematic this year with the growing ability to wirelessly connect the feature on a number of vehicles,” said J.D. Power’s senior director of global automotive quality, Brent Gruber. “Fortunately, the top tech companies and automakers have the ability to generate demand for new or upgraded technologies while troubleshooting current issues as the rollout continues.”
Other vehicles in this study that performed well include the BMW 4 Series, which topped the Small/Compact Premium segment, the Nissan Sentra (Small/Compact) and the Nissan Maxima (Midsize/Large).