General Motors has started a Customer Satisfaction Program for certain examples of the 2021 Chevy Blazer, 2021 Chevy Traverse and 2021 Buick Enclave over an issue related to the power steering.
The problem: affected vehicles may have been produced with damaged power steering gears. These damaged gears were installed in affected vehicles at the assembly plant. The Chevy Blazer is produced at the GM Ramos Arizpe plant in Mexico, while the Chevy Traverse and Buick Enclave are produced at the GM Lansing Delta Township plant in Michigan.
The hazards: this is a customer satisfaction program and therefore does not address an issue that poses an immediate or direct safety hazard. However, damaged power steering gears that are left unaddressed could become more damaged over time, eventually leading to further problems with the affected vehicle’s power steering system. For this reason, all owners of affected vehicles will want to have this issue addressed.
The fix: dealer service technicians will be instructed to inspect the steering gears in affected vehicles for performance and visible damage. Any damaged steering gears will be replaced. These repairs will be performed at no cost to the vehicle owner.
Affected components: power steering gears.
Affected vehicles:
Number of affected vehicles: it’s currently not clear how many Chevy Blazer, Chevy Traverse and Buick Enclave models were shipped with damaged power steering gears.
Next steps: GM will likely notify owners of affected vehicles and instruct them to reach out to their dealer to make a service appointment. Owners of affected vehicles with further questions or concerns can also reach out to Chevy or Buick directly using the contact information included below. This Customer Satisfaction Program started in September 2021 and will remain in effect until October 31st, 2023.
Contacts:
- GM Customer Satisfaction Program number: N212341880
- Chevy Customer Service:Â 1-800-222-1020
- Buick Customer Service: 1-877-248-2080
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Comments
To all the people who say GM never owns up to anything… this is an expensive repair…Then again if you treat your car like an refrigerator things are sure to break!
They installed visibly damaged steering gears. Now there’s a lack of quality control!
I sm 68 years young. I served 22 years as a CA Highway Patrol officer from 1981 through 2002. Nothing, and I mean nothing, rode, handled and performed better than the 1988 and 1996 Impala or the 1991 Camaro RS 350. The 5.0 Mustangs were unsafe as proven by the deaths of two fine CHP Officers while pursuing criminals in the mountains of Southern CA.
The 2024 Buick Enclave steering seems to float too much. It can be help by changing to sport mode, but that seems inadequate.
The Buick Enclave is supposed to float a little bit it’s the softer ride out of the Traverse, GMC Acadia, Blazer…. to be honest with you our 2019 Enclave “floats” a little bit to but I enjoy the nice ride on the highway of not feeling every single bump in the road from a stiffer suspension we also own a 2020 equinox 2.0T that rides very well for a small CUV ever better then my 2010 LTZ did.