The problem: affected vehicles may have been produced with damaged power steering gears. These damaged gears were installed in affected vehicles at the assembly plant. The Chevy Blazer is produced at the GM Ramos Arizpe plant in Mexico, while the Chevy Traverse and Buick Enclave are produced at the GM Lansing Delta Township plant in Michigan.
The hazards: this is a customer satisfaction program and therefore does not address an issue that poses an immediate or direct safety hazard. However, damaged power steering gears that are left unaddressed could become more damaged over time, eventually leading to further problems with the affected vehicle’s power steering system. For this reason, all owners of affected vehicles will want to have this issue addressed.
The fix: dealer service technicians will be instructed to inspect the steering gears in affected vehicles for performance and visible damage. Any damaged steering gears will be replaced. These repairs will be performed at no cost to the vehicle owner.
Affected components: power steering gears.
Number of affected vehicles: it’s currently not clear how many Chevy Blazer, Chevy Traverse and Buick Enclave models were shipped with damaged power steering gears.
Next steps: GM will likely notify owners of affected vehicles and instruct them to reach out to their dealer to make a service appointment. Owners of affected vehicles with further questions or concerns can also reach out to Chevy or Buick directly using the contact information included below. This Customer Satisfaction Program started in September 2021 and will remain in effect until October 31st, 2023.
- GM Customer Satisfaction Program number: N212341880
- Chevy Customer Service: 1-800-222-1020
- Buick Customer Service: 1-877-248-2080
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