General Motors has started a customer satisfaction program to replace the factory floor mats in certain examples of the 2020 and 2021 model year Chevy Traverse High Country crossover.
The problem: certain 2020 and 2021 model year Chevy Traverse units with the Jet Black interior (RPO code 4AA) were delivered to customers with base-level floor mats, despite the fact these vehicles were supposed to receive the premium carpeted floor mats (RPO BB4). The RPO BB4 floor mats are standard equipment on all Chevy Traverse High Country models.
The hazards: this problem poses no safety hazard whatsoever to vehicle owners and occupants. However, Chevy Traverse High Country buyers paid for the premium carpeted floor mats with the price of the vehicle, so they will want to ensure they receive the proper mats from GM/Chevy.
The fix: dealers will be instructed to replace the base-level floor mats with the premium floor mats. The vehicle owner will not be charged with the price of the mats. Installation of the mats should only take about 20 minutes.
Affected components: carpeted floor mats.
Number of affected vehicles: it’s currently not clear how many Chevy Traverse High Country models were shipped with incorrect floor mats.
Next steps: GM will likely notify owners of affected vehicles and instruct them to reach out to their dealer to make a service appointment. Owners of affected vehicles with further questions or concerns can also reach out to Chevy directly using the contact information included below. This Customer Satisfaction Program started in September 2021 and will remain in effect until September 30th, 2023.
- GM Customer Satisfaction Program number: N212328520
- Chevy Customer Service: 1-800-222-1020