The J.D. Power Initial Quality Study is conducted by surveying new vehicle owners on the number of problems they experienced during the first 90 days of ownership, per 100 vehicles. A lower score means fewer problems were experienced and is thus indicative of higher initial quality.
Survey participants were impressed with the initial quality of the Cadillac CT5, placing it number one in the Midsize Premium Car category – outclassing the Lexus ES, which was the runner-up in this segment. Rival mid-size premium cars that lagged behind the Cadillac CT5 and Lexus ES in this study include the BMW 5 Series, Mercedes-Benz E-Class, Genesis G80 and Audi A5.
This year’s J.D. Power Initial Quality Study is based on the survey responses from 110,827 purchasers and lessees of new 2021 model-year vehicles, who answered 223 questions with regard to vehicle quality split into nine vehicle categories. These included infotainment, features, controls and displays, exterior, driving assistance, interior, powertrain, seats, driving experience and climate. The study was fielded from February through July 2021.
As we pointed out with the C8 Corvette Stingray and its strong performance in the 2021 J.D. Power Initial Quality Study, the Cadillac CT5’s high initial quality means owners are experiencing minimal problems with the vehicle early in the ownership lifecycle.
This year, one in four of all problems cited by new-vehicle owners were in the infotainment category, J.D. Power said, and six of the top 10 problems across the industry are infotainment-related. The newly introduced wireless versions of Apple CarPlay and Android Auto have so far proven problematic in many new 2021 model year vehicles, it also said, although it seems these bugs were not overly common in the Cadillac CT5.