GM Releases Fix For 2021 Chevy Bolt EV Suspension Strut Issue
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General Motors has released a Service Update to address an issue with the front suspension struts on certain examples of the 2021 Chevy Bolt EV hatchback.
The problem: in affected vehicles, the front left hand side suspension struts to the body fasteners may not be torqued properly, which may lead to the struts coming loose.
The hazards: GM did not say what kind of hazards a loose front left hand side suspension strut may lead to, however it’s possible a loose strut could lead to further suspension failures and/or make the vehicle hard to control.
The fix: GM dealers will be instructed to check the front left hand side suspension strut and ensure it has been torqued down properly. If the strut is loose, dealers will tighten it to spec or, if necessary, replace the fastener bolt entirely.
Affected components: front left hand side suspension strut.
Affected vehicles:
- 2021 Chevy Bolt EV
Number of affected vehicles: a small number of vehicles are involved in this recall campaign and it is estimated that only about 20 vehicles will need to have the strut fastener bolt replaced completely.
Owners should: General Motors will notify all owners of affected vehicles and instruct them to make an appointment with their dealer. Owners with questions or concerns can also reach out to Chevy or GM directly using the contact information included just below. These owners may also reach out to the National Highway Traffic Safety Administration with any safety-related questions they may have, though it should be noted this is a customer satisfaction campaign only and not a recall.
Contacts:
- General Motors Customer Satisfaction Program number: N212336520
- Chevrolet customer service: 1-800-222-1020
- NHTA Toll-Free: 1-888-327-4236
- NHTSA Hearing Impaired (TTY): 800-424-9153
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Has little gm done anything to help the 2017-2019 Bolt owners who paid way more for their cars than Bolts currently sell for? So a new Bolt is not only substantially cheaper to buy, but also wont spontaneously burst into flames? If I was an owner of a 2017-2019 Bolt I would be frustrated for a number of reasons. It would just be nice if little gm took some accountably and more publicly addressed this terrible stigma associated with the Bolt. Including offering a comprehensive program to deal with it.
This reminds me of solid state harddisks. 14 years ago they were new technology and people paid hundreds (if not thousands) of dollars to get a disk with their new computer. There was only one problem: the companies forgot to add a necessary hardware feature to keep the disk operating normally. Three months later the performance of everyone’s disks plummeted to 1980s performance and the companies all washed their hands of the matter, refusing to offer any compensation for their mistakes. The next generation of solid state harddisks had the necessary features and became mainstream.
Moral of the story: new technology can get you burned. Sometimes literally. Wait until the tech is mature.
I didn’t realize SSDs were that popular for a while back then… That’s cool.
GM took my advice when I said kill the Bolt with fire.
Bought a 2021 Bolt Premier for $37,000. There are a ton selling online selling for $20,000 at Carmax. My KBB value is $27,000. That’s $10K less then I purchased 30 days ago!! These cars have zero value.
How about they announce a recall ASAP for the Bolt Battery Pack that is not any good?
GM better hurry this up before public perception kicks in that their BEV’s blow up…..NOT a good look especially since they want us to purchase their upcoming BEV’s in high numbers.
I have one of the Bolts with the potentially affected battery pack. From what I have read, GM’s first “final” fix apparently monitors battery temperature more frequently during and perhaps after charging. If a thermal runaway is detected, apparently the car starts honking the horn. That doesn’t seem like much of a fix – the car just gets your attention so you can watch it burn?
There are contradictory reports from Bolt owners who were either told by the Gm concierge that there would be, or there would not be, an announcement regarding then Bolt battery situation on Friday, July 23. I’m keeping my fingers crossed, but I’m not holding my breath waiting.
It is a shame Gm has let the Bolt battery issue mushroom into bad PR. The 2017 Bolt I drive has been an exceptionally reliable vehicle, fairly fun to drive, and very practical for daily use.
Agreed Bill.
GM should have dealt with this already as Hyundai did last year
Got a ’20 model. Would be interesting to know the torque spec and affected fasteners so I can double check my own.
Paid $23k for a new 2020 Bolt back in May. Have 6k miles on it now and Kelly Blue Book shows trade in value of 21.4k to 23.9k and private party of 23.5 to 25.2.
23k before or after taxes & fees?
Before.