General Motors has released a Service Update to address an issue with the front suspension struts on certain examples of the 2021 Chevy Bolt EV hatchback.
The problem: in affected vehicles, the front left hand side suspension struts to the body fasteners may not be torqued properly, which may lead to the struts coming loose.
The hazards: GM did not say what kind of hazards a loose front left hand side suspension strut may lead to, however it’s possible a loose strut could lead to further suspension failures and/or make the vehicle hard to control.
The fix: GM dealers will be instructed to check the front left hand side suspension strut and ensure it has been torqued down properly. If the strut is loose, dealers will tighten it to spec or, if necessary, replace the fastener bolt entirely.
Affected components: front left hand side suspension strut.
- 2021 Chevy Bolt EV
Number of affected vehicles: a small number of vehicles are involved in this recall campaign and it is estimated that only about 20 vehicles will need to have the strut fastener bolt replaced completely.
Owners should: General Motors will notify all owners of affected vehicles and instruct them to make an appointment with their dealer. Owners with questions or concerns can also reach out to Chevy or GM directly using the contact information included just below. These owners may also reach out to the National Highway Traffic Safety Administration with any safety-related questions they may have, though it should be noted this is a customer satisfaction campaign only and not a recall.
- General Motors Customer Satisfaction Program number: N212336520
- Chevrolet customer service: 1-800-222-1020
- NHTA Toll-Free: 1-888-327-4236
- NHTSA Hearing Impaired (TTY): 800-424-9153