General Motors has started a customer satisfaction program to replace the second and third row seats in certain examples of the 2021 Chevy Suburban full-size SUV.
The problem: certain 2021 model year Chevy Suburban SUVs were delivered with cloth upholstered second and third row seats when they should have been delivered with vinyl second and third row seats. It is not clear how or why some vehicles received cloth rear seats instead of vinyl seats.
The hazards: obviously this problem does not pose any sort of safety hazard to the driver or vehicle occupants. However, customers that paid for a vinyl interior instead of a cloth interior will want the seats switched out, as the cloth seats are considered to be the cheaper and less high-end interior upholstery option available on the 2021 Chevy Suburban.
The fix: dealers will replace the cloth second and third row seats and back covers with vinyl equivalents. These repairs will be performed at no cost to the vehicle owner.
Affected components: second row seats, third row bench seats
- 2021 Chevy Suburban
Number of affected vehicles: a total of 24 Chevrolet Suburban SUVs were shipped with cloth second and third row seats instead of vinyl ones.
Owners should: owners will be notified and instructed to make an appointment with the dealer to have the second and third row seats replaced. Owners of affected vehicles can also reach out to Chevrolet directly using the contact information included below with any other questions or concerns they may have. This customer satisfaction program was launched at the beginning of June 2021 and will run until June 30th, 2023.
- GM customer satisfaction program number: N212333590
- Chevrolet Customer Service: 1-800-222-1020