GM Releases Fix For Incorrect Chevy Silverado, GMC Sierra Trailering Labels6
General Motors has started a customer satisfaction program to address an issue related to the trailering information label on certain 2020 model-year Chevy Silverado 1500 and GMC Sierra 1500 pickup trucks.
The problem: affected trucks had the incorrect trailering information labels installed at the assembly plant.
The hazards: These trailering labels incorrectly state the vehicle’s trailering capabilities. This could mislead owners or users into believing the truck’s trailering capabilities are more or less than what they actually are. While this problem does not pose an immediate safety hazard to the driver or vehicle occupants, customers will, ideally, want the correct trailering label installed on their vehicle.
The fix: GM will notify owners of affected vehicles and send them a letter in the mail with the correct trailering information. GM advises owners keep this letter in their glovebox to refer to when hitching a trailer to the vehicle. Owners can also request a VIN-specific trailering label from their dealership and have it installed on the truck itself if they wish.
Affected components: trailering information label.
Number of affected vehicles: GM has not said how many Chevy Silverado or GMC Sierra trucks were shipped out with the incorrect trailering information labels installed.
Next steps: owners of affected pickup trucks should wait to receive a letter with correct trailering information in the mail and put the letter in their glovebox, or reach out to their dealership to order a new label. Owners with additional questions or concerns can also reach out to Chevy or GMC directly using the contact information included below.
- GM Customer Satisfaction Program number: N202309631
- Chevrolet Customer Service: 1-800-222-1020
- GMC Customer Service: 1-800-462-8782
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When will GM introduce a fix for GM???
This is what is wrong with GM they should issue a general recall and pay the dealers $5 or 10 bucks to stick on the right stickers and not just send a letter. What happens in 5 years when the trucks get sold to a new owner and they don’t mention that there’s a letter in the glove box or there isn’t the letter in the glove box? Is a tremendous amount of liability the GM is just sloughing off. So question 5 or 10 million for their stinking labels, just do it the right way. It’s like when they could have spent three cents more for the right spring but they were too damn cheap. Show you care
I think the problem is something stupid like missing the line where it says to read the manual for more info.
They have sent out replacement stickers in the past, so this must be technically wrong but not worth fixing.
GM sloughing off liability? No way! I don’t really get this, I’ve done that job before and location and accuracy of all those labels was always a huge deal. That’s probably why they closed our plants.
That’s just it…as long as the money is coming in, they DON’T care!
This is a SCAM. I too received a letter and the next day, visited the local dealer. I was informed it would take 8 to 10 days for the dealer to obtain the new label. In addition, I was informed that the ( $250 ) label was already received, installed and the case closed. BULL DUNG !!!