General Motors has started a customer satisfaction program to address an issue related to the trailering information label on certain 2020 model-year Chevy Silverado 1500 and GMC Sierra 1500 pickup trucks.
The problem: affected trucks had the incorrect trailering information labels installed at the assembly plant.
The hazards: These trailering labels incorrectly state the vehicle’s trailering capabilities. This could mislead owners or users into believing the truck’s trailering capabilities are more or less than what they actually are. While this problem does not pose an immediate safety hazard to the driver or vehicle occupants, customers will, ideally, want the correct trailering label installed on their vehicle.
The fix: GM will notify owners of affected vehicles and send them a letter in the mail with the correct trailering information. GM advises owners keep this letter in their glovebox to refer to when hitching a trailer to the vehicle. Owners can also request a VIN-specific trailering label from their dealership and have it installed on the truck itself if they wish.
Affected components: trailering information label.
Number of affected vehicles: GM has not said how many Chevy Silverado or GMC Sierra trucks were shipped out with the incorrect trailering information labels installed.
Next steps: owners of affected pickup trucks should wait to receive a letter with correct trailering information in the mail and put the letter in their glovebox, or reach out to their dealership to order a new label. Owners with additional questions or concerns can also reach out to Chevy or GMC directly using the contact information included below.
- GM Customer Satisfaction Program number: N202309631
- Chevrolet Customer Service: 1-800-222-1020
- GMC Customer Service: 1-800-462-8782