GM Releases Fix For 2019 Chevy Silverado, GMC Sierra Over Oil Cooler Lines
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General Motors has started a Customer Satisfaction Program to address an issue related to the oil cooler lines in certain examples of the 2019 Chevy Silverado 1500 and GMC Sierra 1500.
The problem: in affected vehicles, the engine oil cooler lines may leak and detach from the crimp joints. Exposure to cold temperatures may also aggravate this condition. If the engine oil cooler lines leak, there may be an oil leak on the ground and if the lines detach entirely while the vehicle is in motion, there will be an immediate decrease in oil pressure. This will also coincide with a low oil pressure warning on the driver information display and a warning chime.
The hazards: if the user continues to operate the vehicle with low oil pressure, there may be a loss of propulsion. An engine operating with low oil pressure may also be prone to failure.
The fix: dealers are instructed to replace the engine oil cooler lines, oil filter and coolant. These repairs will be performed at no cost to the vehicle owner.
Affected components: engine oil cooler lines.
Affected vehicles:
Number of affected vehicles: GM did not say how many vehicles are involved in this customer satisfaction program.
Next steps: owners of affected Chevy Silverado or GMC Sierra trucks will most likely be instructed to make an appointment with their dealership to have the engine oil cooler lines inspected and replaced. Owners with additional questions or concerns can also reach out to Chevy or GMC directly using the contact information included below.
Contacts:
- GM Customer Satisfaction Program number: N212326940
- Chevrolet Customer Service: 1-800-222-1020
- GMC Customer Service: 1-800-462-8782
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I had my hose blow and all the oil dumped back in the early summer…. I plan on buying this truck, but not unless I know the new improvement was done to prevent it from happening again.
What are the chances this was improved when fixed in June of last year?
This is a cold weather issue only so go get it either fixed and updated by a dealer or use some wrap around insulation around the affected lines This isn’t rocket science.I live in Arizona and no issues,2019 Trail Boss.
Late 2018 Silverdo with 5.3 and 8 speed. I was just diagnosed with the problem during a dealer oil change. Apparently they are looking for this issue. there is a recall, but only on Alaska and Canada Silverado’s. They state is it cold weather that causes it. Well I live in the Northwest and we get the same weather as British Columbia. So if I live 2 hours north of me across the border, I get the work done for free, but not where I am. Come on GM. You Screwed Up. Fix it.
The Michigan dealer told me that my lines were leaking and needed replacing on my 2019 Silverado Trail Boss but that this “Customer Satisfaction Program” was only available for Alaska and Canada vehicles. I’d have to pay the $1000.00 bill. I called the Chevrolet Customer Service Number and got the run around. Eventually I spoke with a lady whose kids were crying in the background. She told me that they couldn’t help me. Seems like if it’s a faulty part that would be fixed no matter where the truck is located. So much for a “Customer Service Program”….
Update to reply April 27th 2022. Finally got my 2019 Texas edition truck out of the shop. Instead of replacing the seized engine, they replaced the crank shaft. It lasted one week; engine shut down on the interstate and this time lost not only all the oil, but the coolant as well. Its been in the shop now for over a week and they haven’t had time to look at it. If I wanted a paper weight; I’d have picked something smaller.
UPDATE: After contacting the CEO Of General Motors, Mary Barra, through email and replying to her twitter posts, I was contacted by GM’s resolution team for Ms. Barra and a service visit for inspection was made. While the noise the motor was making was not present at that time due to the warm weather, I was given an additional 100,000 miles to my original factory power train warranty. While the motor was not opened up and looked at, I have full new vehicle power train coverage until 142,000 miles, which I am happy with. While it took some work, GM has stood up and taken responsibility for the problem
I have a 2019 Sierra 1500 with 57k mileage and the oil lines blew last week on the highway going 60. That morning the temp was 27. Local mechanic repaired it for $989 and said that the line came completely undone at the crimp joint. Called GM to request a refund and they said that it only applies to people in Canada and Alaska and that I’m out of luck. This fight isn’t over! Just round one! Time to contact NHTSA.
My 2019 is leaking at 59k . made an appointment at the dealer. Couldn’t get in until it had 61k. They say it’s out of warranty. $1350 to replace. They said the part is $140 and it’s labor intensive, bumper and grill will need to be removed.
If I get this done , are they replacing it with a improved oil line so this don’t happen again.
nothing new as my new 1988 2500 had the aluminum engine oil cooler lines rub thru on the steering box.
I own a 2019 Silverado 1500 and contacted my local dealership here in bowling green Kentucky, I was informed that it would cost me $815 for them to fix this issue, I’d there somewhere else I can take it to get it fixed? I was told since there is not a recall that they will not fix it for free
I was given a quote of $1300 by my GM dealership and the part is on back order
Here is an intelligent thought…..try insulating them if you live in extreme cold weather areas which is what they state that causes the issue.Holy cow,not hard. I bet the latest examples are insulated which is on GM but if they tell us the cause and don’t issue a recall it only makes sense that we take care of it ourselves. I don’t ever need or want to go to the dealership unless it’s a recall because I take care of my rides(5) and do my own maintenance and add on accessories.I don’t need to pay $250 per hour labor which is insane for someone to do something that I can do on a day off. People want to be pampered I guess nowadays,aka too soft.
Just had mine replaced on 2019 Silverado, or so they said. No signs of them being changed. Think they recrimped them. Did not do an oil change. 3 new Silverados since 2016. This is my last!!!!
I didn’t have the extended warranty and went past the allowed mileage. I had to fight tooth and nail and had to threaten with a report to BBB. Ultimately, GM gave in and did the service gratis. There should definitely be a recall on this!
I did a report to BBB. GM they would not budge and I made my appointment at 59,000 miles. And they would not honor it.
I had about the same mileage. I sent them this forum and quotes from GM dealerships repair shops stating it’s a common problem. I also told them I’ve had numerous Chevy/ GM trucks and would not continue to be loyal if they didn’t do what is right.
My 2019 Silverado blew its oil cooler line unexpectedly while driving on the highway this morning. No other warning or leaks – it just blew catastrophic and emptied oil. Low oil pressure chime sounded and I pulled over immediately and shut off engine.. Had it towed to dealer who diagnosed oil cooler line failure and told me the engine had seized. Dealer told me $11,000 for new engine, but also said they had reached out to GM who is willing to pay part of that dropping my cost to $6500. I asked if this was a known problem and was told no. I bought this vehicle new from dealer and had all service work and oil changes done by them. This whole experience didn’t feel right so I told dealer to hold ordering new engine until i gave this some thought. Low and behold i came across this article and all these comments tonight. My dealer’s service department never brought up GM’s Customer Satisfaction Program to replace the faulty oil cooler line during any of my service visits or oil changes. From the sound of it, my battle with GM and the dealer is about to begin.
Wow….$11,000 for new engine? They’re screwing you. I battle them long and hard but ultimately they gave in and paid for the service which was about $900. Is there something else going on? They know this is a common problem and two services dealership told me it was a known defect! Good luck
I deal with McGuire chevy in newton nj and they replaced mine with NO Cost to me.
Help! I have a 2019 GMC serria. With the extended coverage. However I’m over the miles so it’s void. My truck has a light saying ‘low oil shut truck off’ pouring oil everywhere. Believed to be the topic above. I called the number. I had to get it towed to the dealership (roadside is refusing to pay tow bc out of warranty). Dealership is saying no such recall or ‘special order’ was issued from GMC for this part tho they keep stock in this part knowing they have replaced 5 this year alone. Ready to start a class action lawsuit! This is bull. The trucks 4 yrs old. 84k miles (travel for work) GM and dealership are saying this is NOT covered and will cost me $985 the $150 tow fee I already paid. With no reimbursement at all. Super P.O.’ed faulty parts and no recall!?? How do I get this covered? The guy printed off his GMC papers saying there’s no recall or ‘special recall’. I HAD to get it towed. What was I supposed to do?? I am borrowing a vehicle or else they should pay for a rental too! Grrrrr. Junk!
They told me the same thing. I had to file BBB and I showed them evidence that lots of people have this exact same problem….even the mechanics at dealership confirmed this. I also told them I’ve owned many GMC and I will not own another if they don’t slice this problem. They finally did approve for the fix and gave me a loaner while I was waiting for fix.
I had no leaks or warning, line blew completely off & lost all oil immediately, 47k miles. Dealer replaced line and thought no damage done, now I see a drop in running Oil Pressure and Truck not sounding good once up to temperature. I’m watching it closely and expect help from Chevrolet….will be very unhappy if they don’t step up. Had truck since new, serviced regularly and taken well care of. I will go to Ugly lengths if I have to. Good luck to all who’ve had this problem, who knows how much engine life has been lessened by this? May be a year or two down the road for some, only months for others? NOT HAPPY.