The problem: affected vehicles left the factory with an emergency jack that, if not positioned exactly as directed in the vehicle owner’s manual, could fracture and fail to support the vehicle.
The hazards: if the driver suffers a roadside flat, they may need to rely on the emergency jack. If the jack fractures while under load, the vehicle could collapse, potentially injuring people near or under the vehicle.
The fix: dealers will be instructed to replace the recalled jack with a jack with a different design. Additionally, undelivered vehicles will have the emergency jack removed prior to delivery. These owners will be provided with a replacement jack through a customer satisfaction campaign at a later date.
Affected components: emergency jack.
- 2020 Buick Encore GX
- 2021 Buick Encore GX
- 2022 Buick Encore GX
- 2021 Chevy Trailblazer
- 2022 Chevy Trailblazer
Number of affected vehicles: GM has not said how many vehicles may be affected by this issue. Affected vehicles are located in both the United States as well as the Russian Federation.
Owners should: affected owners will be contacted by their dealership to have the faulty emergency jack replaced. Buyers of vehicles that had the emergency removed prior to delivery will be provided with a replacement jack via a customer satisfaction campaign. If owners are unsure whether or not their vehicle is affected by this recall, they can visit my.gm.ca/recalls and type in their VIN to see any open recalls or other actions that may be active on it. Concerned parties can also reach out to GM directly with questions or concerns using the contact information embedded below.
- GM recall number: A212335470
- Chevrolet Customer Service: 1-800-222-1020
- Buick Customer Service: 1-877-248-2080
- NHTSA Toll Free: 1-888-327-4236
- NHTSA (TTY): 1-800-424-9153