General Motors has issued a Service Bulletin to address an issue with the Monroney labels (or window stickers) on certain examples of the 2021 GMC Canyon mid-size pickup.
The problem: certain examples of the 2021 GMC Canyon may have been delivered to dealerships with a Monroney label that displays the incorrect fuel economy figures.
The hazards: if a customer buys a vehicle with a Monroney label displaying inaccurate fuel economy figures, they may be misled into believing the vehicle is more or less fuel efficient than it actually is. This does not pose any kind of safety hazard to the driver or vehicle occupants, although it is important that the Monroney displays accurate information with regard to the vehicle’s efficiency.
The fix: GM dealers will be instructed to replace the Monroney label on all affected GMC Canyon trucks. All vehicles affected by this problem are still in dealership inventory and retail and fleet customers are therefore unaffected. GM says it will begin mailing out the right Monroney labels on June 18th, 2021 and dealers should receive their labels within one week of the mailing date. Dealers that do not receive replacement labels can also reach out to GM directly to request one.
Affected components:
- Monroney label
Affected vehicles:
- 2021 GMC Canyon pickup
Number of affected vehicles: GM has not said how many vehicles may be affected by this issue. As mentioned previously, the only vehicles affected by this issue are still in dealership inventory. There is no action required from customers who have purchased a 2021 GMC Canyon previously.
Owners should: dealerships will be instructed to replace the Monroney labels on affected vehicles. This service update includes vehicles in dealership inventory only. The service update will expire on July 31st, 2022.
Contacts:
- GM service bulletin number: N212340731
- GMC Customer Service: 1-877-248-2080
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Comments
They should give out there generous $50 credit like they do when they delete equipment or at least a set of $20 walmart grade mud flaps that they sell for $99.99
Just received my PIN amazing!! I had to do a lot of complaining but I have it.
How did you get your PIN? I called and was told they had to text me to communicate. Then I was told my VIN did not qualify even though it is the correct vehicle and I have the letter and Monroney sticker they sent.
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Alice go away with your spam smutt or what ever it is
Wait a minute.
GM sells a number of vehicles with false fuel mileage information on them, and their “fix” is to simply slap on a new sticker with different data?
every GM vehicle i have owned got better MPG than the sticker posted.
Lucky you! I’ve never had any vehicle live up to mileage numbers.
depends how hard you drive. i have gotten 26 MPG in my 5.3 2018 silverdo on the road doing the speed limit going on vacation. it has the towing package with a 3.42 gears which hurts the MPG at highway speeds
speed limit 55 and going downhill?
I just want my damn truck. Been sitting on a lot unable to be sold to me for weeks. I don’t care about the stupid window sticker that I’ll throw in the trash anyway.
This is no longer accurate – the issue now also affects owners. I received a letter offering a $500 rebate, and then later the corrected Monroney label.
If the rebate is accepted, then you cannot take any future action, which I interpret to mean that GM expects a class action lawsuit.
Same with me Bryon. I’m holding off on acceptance to see how it plays out. According to their compensation website we have until Nov.15, 2023. I noticed that the FAQ link on that page leads no where.
I can”t access the gmc website to enter the rebate info. it takes me to the issue of the window sticker, but no where to enter my info for the compensation.
I also received the letter but can’t get no satisfaction with the website it brings me back to the window sticker.
I also received the letter but can’t access the website to enter the data. Will check back to see if anyone has been successful.
I received the letter as well and can’t find the website!
I also can not access the website.
Can’t find the website also.
Great trick GM.
Where is the site to enter data?
I am not able to access the website. When I get this website which is not the GMC site that the letter indicated. I called the phone number given in the letter and it was finally answered by a person who spoke poor English and wasn’t aware of the reason for my call. When prompted, by me, she said that she had information that there was a note in her computer saying that GMC was experiencing a website problem. After asking me to wait (10 minutes) she came back to tell me that “I was being escalated, and that I would receive a call back within 24-48 hours”. End of story. Something “Fishy” here GMC.
This is the release you agree to if you sign up for the $500 rewards card
Release of Specified Claims:
1. This is a release (‘Release’) of any and all claims, demands, actions, or causes of action, either known or unknown, against the persons or entities identified below in Paragraph 2.a (‘the Released Parties’) arising out of or in any way related to, an error concerning the reported vehicle mass of certain 2021 model year GMC Canyon vehicles (‘the Subject Vehicles’) which caused the EPA estimated fuel mileage to be over stated by 1 or 2 miles per gallon on the window label and the expected fuel costs shown on the window label to be understated by $500. The same incorrect EPA estimated fuel economy estimates were also published in General Motors’ informational, advertisements and marketing materials for the Subject Vehicles. This vehicle mass reporting error could also impact the Subject Vehicles’ payload values and trailering values.
2. I purchased or leased one of the Subject Vehicles and hereinafter in this release am referred to as ‘Releasor’. In consideration for the compensation to be paid by General Motors LLC for this error, Releasor hereby freely and voluntarily execute this Release and acknowledges, understands, and agrees to the following:
a. By agreeing to this Release, Releasor forever waives and releases all claims, damages, demands, costs, actions, or causes of action, either known or unknown, that Releasor may have or may hereafter have against anyone who is or could be responsible or liable for the incorrect vehicle mass reported for the Subject Vehicles, including, but not limited to (1) the EPA fuel economy and fuel cost estimates, referenced in paragraph 1 above, being displayed on the window labels of the Subject Vehicles or the incorrect EPA fuel economy and fuel cost estimates being published in any informational, marketing or advertising materials for the Subject Vehicles, (2) the payload values for the Subject Vehicles being incorrect and for being incorrectly published in any informational, marketing or advertising materials for the Subject Vehicles, and (3) the trailering values for the Subject Vehicles being incorrect and for being incorrectly published in any informational, marketing or advertising materials for the Subject Vehicles (‘the Mass Calculation Issue’). This release is in favor of and includes General Motors Company, General Motors LLC, General Motors Holdings LLC, as well as all of their respective officers, directors, agents, employees, servants, subsidiaries, affiliated companies, subsidiaries, parent companies, insurers, authorized dealers, suppliers, divisions, predecessors, successors, heirs, and assigns (the ‘Released Parties’).
b. This Release applies to all claims, demands, actions, or causes of action, either known or unknown, against the Released Parties regardless of the legal or equitable theory (including, but not limited to, theories under federal, state or local law, and including without limitation statutory law, regulation, common law, strict liability, negligence, gross negligence, punitive damages, breach of warranty, misrepresentation, breach of contract, fraud, and all other legal and equitable theories), whether existing now or arising in the future, and which arise out of or in any way relate to the Mass Calculation Issue. Releasor further waives any and all rights under California Civil Code Section 1542 notwithstanding any provision to the contrary. Section 1542 provides as follows: A general release does not extend to claims which the creditor does not know or suspect to exist in his or her favor at the time of executing the release, which if known by him or her must have materially affected his or her settlement with the debtor.
c. Releasor acknowledges that there may be information or facts that are different from, in addition to, and/or contrary to those that Releasor now knows or understands to be true with respect to the Mass Calculation Issue, and that there may be damages, losses, costs, and expenses arising out of or related to the Mass Calculation Issue of which Releasor is not currently aware or which are unanticipated at this time. By signing this Release, Releasor acknowledges that Releasor forever waives and discharges any rights which Releasor may have against the Released Parties for any such claim which may arise in the future and that this Release shall be and remain effective in all respects, notwithstanding any such additional, and/or contrary information or facts.
d. Releasor understands and acknowledges that the reimbursement amount offered by General Motors is made without any admission of liability or wrongdoing by any of the Released Parties and without any acknowledgement by any of the Released Parties that Releasor may bring any claim or cause of action against any of them.
e. Releasor agrees not to file, commence, or participate in any legal proceeding against the Released Parties with respect to the Mass Calculation Issue. To the extent Releasor has already initiated or participated in any legal proceeding against the Released Parties with respect to the Mass Calculation Issue, Releasor represents that Releasor, or my attorneys at my direction, have or will dismiss the Released Parties from any such legal proceeding with prejudice, and that Releasor will provide proof of such dismissal to the Released Parties within 14 days of executing this Release.
f. This Release is intended to be full, final, and complete and shall not be subject to any claim of mistake of fact or law. This Release shall be binding upon the heirs, agents, servants, beneficiaries, legal representatives, assigns, wards, executors, successors, and administrators of Releasor.
g. Releasor is agreeing to this Release voluntarily and in good faith and with the specific intent of settling any claim Releasor may have against the Released Parties arising out of or related to Mass Calculation Issue.
h. Releasor acknowledges the opportunity to obtain the advice of an attorney of Releasor(s) choosing and at Releasor(s) own cost before signing this Release. Releasor has carefully read and understand the entirety of this Release. Releasor has received no inducements from anyone to influence Releasor into signing this Release. Releasor is executing this Release solely in reliance upon Releasor(s) own knowledge, belief, and judgment, and not upon the representations of any other person.
i. Releasor represents that he or she has the full capacity, right and authority, legal and otherwise, to enter into this Release and that Releasor has not transferred or assigned any of Releasor(s) rights or recovery against Released Parties. 3. If any provision of this Release is held to be illegal, invalid, or unenforceable, Releasor understands and agree that such provision shall be fully severable and the remainder of the Release shall be enforceable as if such provision had not been included in the Release. 4. Releasor understands and acknowledges that this Release shall be governed in all respects by the law of the state in which Releasor resides at the time of agreeing to the Release. 5. By agreeing to this Release, Releasor acknowledges and agrees to all of the terms and conditions set forth in this Release.
gmc.com/canyoncompensation it worked in November and it just worked now.
This is a pretty big error on GM’s part. I love the truck but would have thought twice if I had known the real numbers. The full size trucks actually get better mileage in most cases since they idle down at stop lights and seem to do a better job of cylinder deactivation at highway speeds. I am definitely going to holdout on claiming the cash acceptance from GM to see how this pans out. A class action suit though will be a lengthy process. Probably won’t even own the truck still when that comes to fruition.
vin;gtg6een1m1201467 / pin;jw37anI agree to the terms above to receive my 500 reward card
Yesterday I got into a major car accident. The truck was t- boned by a semi diesel. Not one air bag went off. The HWY Patrol officer, the tow truck driver, & the truck driver who slid into my 2021 Canyon were surprised that none of the air bags went off. Just think about that for a moment. I called GMC @ 1-800-862-4389. I’m not sure who I should be contacting. Does anyone have any suggestions?
too many cars are being totaled because the all those expensive air bags went off. i think the insurance companies had the car companies make the crash sensors less sensitive to putting off all those air bags
I’ve been trying to get a code after receiving letter in November saying I would be getting $500 I’ve contacted GM they said they never heard of the offer finally they admitted there was an offer but it would take until Jan 10 to get my code and it’s Jan 10 and no code and I can’t get ahold of the person I spoke to in November Mahuya was her name
contacting them has been a nightmare. I just spent 2 hours on the phone today after being hung up on twice and placed on hold for 27 minutes once then disconnected. The rebate offer seems scamish due to the horrible service GM is providing its customers after their mistake. Supposedly I found someone who knew what he was doing and he states he will have the letter with the VIN and PIN regenerated and resent to me since I never received it. He said it should take 2 weeks, I am not holding my breath. Now I am trying to determine if I am owed 950 for the rebate for rocker panel double charge. What is going on with GMC?!?!?
I have tried to access the website several times.
The site doesn’t work been trying to get on it for 4 months
Is anyone else concerned about this statement in the first paragraph of the Release of Specific Claims?? Note the last line!
“This is a release (‘Release’) of any and all claims, demands, actions, or causes of action, either known or unknown, against the persons or entities identified below in Paragraph 2.a (‘the Released Parties’) arising out of or in any way related to, an error concerning the reported vehicle mass of certain 2021 model year GMC Canyon vehicles …. This vehicle mass reporting error could also impact the Subject Vehicles’ payload values and trailering values.”
This is set up so you Cannot access website!!!