A Product Safety Recall has been issued for various 2021 model-year GM SUVs due to an issue related to the power steering assist.
The problem: in affected GM SUVs, a software issue may be present that can lead to a loss of power steering assist. This problem can occur immediately upon vehicle start-up, or may appear later while the vehicle is in motion.
The hazards: if power steering assist is lost, manual steering control is still available. However, this will require increased steering effort, especially at lower speeds, and can increase the risk of a crash.
The fix: GM dealers will be instructed to replace the entire steering gear motor kit. These repairs will be performed at no cost to the vehicle owner.
Affected components: power steering, steering gear kit.
- 2021 Cadillac Escalade
- 2021 Cadillac Escalade ESV
- 2021 Chevy Tahoe
- 2021 Chevy Suburban
- 2021 GMC Yukon
- 2021 GMC Yukon XL
Number of affected vehicles: it is not yet clear how many full-size GM SUVs are affected by this particular issue at this time.
Owners should: owners of affected GM SUVs will be contacted by the automaker and instructed to make an appointment with their dealer. Those owners who may be unsure whether or not their vehicle is affected by this recall can visit my.gm.com/recalls and type in their VIN to view any open recalls or other actions that may be active on it. Affected owners can also reach out to GM or the National Highway Traffic Safety Administration directly with any questions and concerns they may have using the contact information included below.
- GM recall number: N212333901
- Chevrolet Customer Service: 1-800-222-1020
- GMC Customer Service: 1-800-462-8782
- Cadillac Customer Service: 1-877-248-2080
- NHTSA Toll Free: 1-888-327-4236
- NHTSA (TTY): 1-800-424-9153
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