It seems like everyone is trying to get behind the wheel of the new C8 Corvette these days. And for good reason – with its mid-mounted, naturally aspirated 6.2L V8 LT2 engine, the eighth-gen Corvette has the goods to deliver a lot of fun. That said, you should always ask before driving someone else’s car, something a few Chevy dealer service technicians failed to do before taking a customer’s ride out for a spin up to 104 mph, as seen in the following video.
The video is pretty long, clocking in at over 30 minutes, and includes commentary from the owner as well as the entirety of the technicians’ joyride. The video was posted by YouTube user Jaysmizle, whose videos GM Authority has covered previously. For those who may not remember, Jaysmizle has had more than a few problems with his C8 Corvette in the past, including an odd glitch in the car’s infotainment system that displayed the Cadillac logo on startup. Other issues have included a problem with the actuator for the hood latch, and various other electronic errors.
This latest issue, however, has nothing to do with the C8 Corvette, but rather the folks assigned to work on it. After getting his car back from some routine maintenance, the owner noticed that his car had quite a few more miles on it than expected. After checking the onboard Performance Data Recorder, he discovered that the Chevy dealer service technicians who worked on his car had taken it for a joyride, accelerating up to 104 mph on the highway.
For those that don’t know, the Performance Data Recorder captures high-definition video using a front-facing camera, with overlays displaying critical data like engine rpm, lateral acceleration, and vehicle speed. Designed primarily for track days, the system can also be used to document street driving – even if the owner isn’t behind the wheel.
Understandably, Jaysmizle isn’t happy about the situation. Check out the full video below:
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Comments
This is not a Chevy problem this is a Hendricks Chevy problem. The dealer is at fault and is the responsible party here.
#1 Cheech and Chong here need to be shown the door.
#2 the customer should be given an apology and should be compensated in some way.
#3 Note a reasonable compensation. Nothing was damaged here so it is not a fatal blow here but they owe him something for the miss behavior.
#4 The dealer needs to review management as to how things like this happen and take steps to make sure this is will not happen again.
The dealer could up grade him to a better Vette if he is willing to wait and take this one back and come out pretty even as used prices are high. This way he could get more options or even a O6. But that may take a while with all the back orders.
I appreciate the info from the video. Love my 2020 and I’m a 74 single woman that had no knowledge about the per. Hope for better luck at the next dealership.
Whats your insta?
This is why Dealerships need to go out of business across America.
This incident is just one in a long long LONG list of unethical, fraudulent, dishonest, and shady crap happening at car dealerships.
This is typical from auto work shops. At 18 I owned 58 impala convert. Drove out and wheel lug nuts snapped after the bozo’s over torqued the lug nuts. I am now 80 and still do my own maintenance and invested in a decent tool box. Had to take the car in fir new tires last year. Yep, screwed a simple task once again. Over tourqed lug nuts once again not by accident. Warped rotors by design to keep their business base up with rotor job or outright replacement once the warping gradually comes on. How many people are screwed the same way without realizing what they are doing to you. Invest in a good spanner wrench next time to check the bozos and confirm what my experience has been over the years. Bad news folks!
As far as the guys vette, have that Hendricks guy give that guy one of his collector corvettes that he buys at Barrett Jackson each year for big bucks. You know, those new ones with VIN 0001, and make the person good while Mr. HENDRICKS gets the message to hire ethical mechanics being paid something more than minimum wage and most likely a south american education (grammar school if they have it down there). Then we all get to see how that owner really is concerned about that vette owner and his reputation as a dealer for General Motors.
Sad state of affairs but not an isolated case folks.
Auto mechanics don’t get paid minimum wage.
Biggest problem I have seen over the years are repair shops who charge people who are not mechanically inclined for parts or labor for work that was not needed and was not done.
But most shops are filled with people who are like most – pleasant, they enjoy their work and like the satisfaction of helping people.
Two instances I experienced: Some locales require mechanics to offer return of replaced parts so the customer can see the work was done. I took my Oldsmobile for a tuneup (yes, this was decades ago), and the parts handed back were what one would expect: plugs, points, condenser, and I was told the car needed the distributor cap replaced due to carbon tracking.
Fine.
But, that was the first time I saw that diameter of thread on an Oldsmobile plug, breaker points from a Ford, and the distributor cap from a 6-cylinder Chrysler engine, when my Olds had a V8.
The second instance was when a Goodyear service department said I needed parts replaced in the front end that, on that make and model, didn’t even exist.
No need to bring your racism into the conversation
A C8 customer has faith in the dealer. A test-drive is one thing and to be expected. However, a Corvette owner expects and often receives a little extra. Employees of the dealership who had the car for maintenance/business services, however, took the car on a 104 mile per hour joyride, without permission. Perhaps this does not rise to the level of a criminal joy ride. That would take the determination of the police on whether or not they would take a report, and a prosecuting attorney as to whether they would prosecute. However, tradition and the fine print in the service contract would work together along with the Common Law to determine the obvious. Civil liability has been incurred here. Proper recompense for this conduct will ultimate be up to the C8/owner-victim and what he might expect from this dealer. The same goes for the employees who “stole” the car or misappropriated it for a time. This car is a magnet for whoever can get ahold of an example and further words to the wise likely need not be wasted to protect one’s pride and joy.
Are we sure? Could this not be an advertisement for a website? Great click bait – guys take out a C8 they have access to and look what it can do!
It is unpleasant when you take a car to be worked on, you pay a stiff bill, you take the car home and just before you arrive you discover the same problem is there or a new problem has appeared. Seems like that would be unlikely after this test drive. The car was in the shop for a week? So it had some issues. It was not a “random dude” who was driving the car, it was a mechanic who has experience and can smell problems. Fifteen miles is a reasonable test drive. Aside from the brief heavy foot.
I agree with jginNj, I didn’t see car abuse, and the normal way in which the car was driven shows he was just making sure it didn’t have any malfunctioning after driven for a few miles. That mechanic can test drive my C8 anytime, of course when I finally get it!
What did he take it in for?
Article said routine maintenance so I would assume nothing that required 104 mph test drive lol.
multiple lights and codes and he even said the center console needed to be disassembled and modules replaced. 15 mile road test is justified, 100+ mph not justified. passengers in the vehicle not needed at all.
This probably happens more often than we realize regardless of dealership or make. A service tech should have known better than to think he could get away with a joy ride in a car equipped with a data recorder.
It’s not just the PDR equipped cars, OnStar Smart Driver is a free feature on all recent GM vehicles. Excess speed, acceleration and braking is all logged and available on the mobile app. Both tech’s product knowledge is zilch.
I could make many comments about the idiots that work at this dealership. However the author’s speaking skills made it painful to listen to. I would not comment except that he states he has made many videos. If that is the case he needs to polish his commentary so it flows.
Not just a car, im sorry and frankly it doesnt matter if its a beater or a brand new corvette no one should be driving a vehicle without the owners PRIOR knowledge of it period
Read the repair order you sign, it authorizes them to drive the car at your risk.
Explain to me where it states they can talk trash about the owner and go over the speed limit. Didnt think so.
Clearly speeding is a traffic violation. It’s something the police should address if they were to catch the act. As for trash talking, that’s a protected 1st amendment act everyone in the US can enjoy.
Trash talking cuts both ways.
The dealership has much more to lose than the owner of this C8 vette
Uhh, no. ReD the 1st Amendment. CONGRESS shall make no law… There is nothing in that Amendment to prevent the dealer from sacking the employee over such talk. The employee represents the dealer while on the job.
This isn’t a joy ride but merely only mechanics checking their work as they do, everyday, everywhere. The driver appears to be abiding by most laws as well -aside from a little bit of a heavy pedal from time to time. Nothing unusual here. Owner is over-reacting. I hope this over-reaction didn’t get those guys fired.
Ok, throw me the keys to your ride then, see if you say the same thing. Did hear what they were saying also. No hablo Spanglish?
Corvette owners comparing their cars to Ferrari’s I’ve seen that way too much if you want it treated like a ferrari take it to the ferrari dealer and let them laugh at you! Those guys are trying to learn about an fix another chevy pos probably a little under trained an under payed to care much about there jobs seems like but that’s most dealerships why the boxes have wheels
Too bad Pontiac does exist this is a great fiero 2.0 an 80k can’t buy a good chevy truck any more you really think it buys a good sports car Mr ferrari want a be
get over it already,those guys did not abuse the car in anyway.i thought we were going to see burnout at six plus grand RPM and donuts in the parking lot for crying out loud. And far as the 103mph,I run mine up to around 150mph every time I get in the dam thing.that what its for. A high performance toy.
Ken, since your so nice, how about giving me the keys to your C8 or do u drive a prius? Everyone is all communist tree hugging when its not their vehicle, but get their latte wrong and they blow a gasket. Zero cares for personal property. Whatever happened to pride of work and ownership.
its a high priced toy, you cant afford one or your wife drives it. even if it is a track toy, its not theirs to drive it like that. Those POS need the boot ,
Dude, 4 comments blindly supportive of the mechanics posted in a row, 3 of them posted with legit sounding First-Last names, all written with the same language style. You’re falling for badly written fake posts.
Your a moron if you think they didn’t abuse his car. First, it was there for general service. There is no need for a test drive unless the customer is complaining about an issue that requires a road test. Second, the speed even though nothing for a vette puts other drivers at risk. Even though he signed a contract that would allow them to road test the car it doesn’t give them permission to break the law even if the customer says “my car makes funny noises above 100mph” so the dumb techs decide to drive it that fast or faster and let’s say lose control and kill themselves or another driver. No where in the service contract does it allow for that. Needless to say I’ve had my 2015 Z51 in for service and got it back with an empty tank, huge rock chip in the paint, and a warped set of rotors. Unfortunately mine didn’t have forward facing camera and the pdr is only active when I turn it on. Bringing this up to the service mgr they only turned the rotors and replaced the gas. They tried to use the crap white out they call chip repair but I declined. And last but not least, if this car was under the burn in period where your not supposed to drive it hard, the dealership may have just voided his manufacturer warranty. Not sure the milage limits on a 2020 though. So before you comment on how you feel someone didn’t do what they’re concerned about think twice. Mostly this driver feels betrayed and helpless. If it weren’t for his pdr he couldn’t find out why his car has extra miles or what kind of damage they may have done to his vehicle if he didn’t have the PDR. Either way I’m sure you wouldn’t want some asshats joyriding in your car after keeping it for a week because your cupholder was loose in your civic.
multiple lights and codes and he even said the center console needed to be disassembled and modules replaced. 15 mile road test is justified, 100+ mph not justified. passengers in the vehicle not needed at all.
burn in period? the car limits the rpms electronically until its broken in.
facts are facts, but you opinion is showing. they screwed up. they are dumb and will be fired. its not a wide spread issue. sorry about your rotors and paint?
Seemed like normal test drive after having the car for a week. If they didn’t test drive it, he would complain about that. Wants reimbursement for $4 gallon of gas ? Glad he’s not my customer.
Nope, As a former Chevrolet Tech myself, this is totally out of line. If the car was brought in for a long drive problem, that is different. These guys need to be fired.
I have a Chevy Camaro 2013 as 30000 miles have had it dealer services since new they have test drove my car I know because I wait while it’s serviced. Never any problems and could care less if the trash talk me. Excellent service every time.
The technicians in question did what just about any technician will do working at any dealership taking it on a simple test drive with a little bit of joy is part of the job if you don’t understand that you shouldn’t bring the car back to a dealer or anywhere else that you plan on leaving your keys
Discount social media reputation management firm at work!
How much did you get paid?
Love how everyone is not a big deal. The Hell its not!! Its $80k car with 25hr meatheads joy riding in it. Has anyone translated what they were saying? Not good at all. Calling the ower all bunch of bad words and “Oh WE WILL take care of it” was the icing on the cake. Fire those douche bags.
FIRED!! Instant firing is in order.. and they should give you at least one full year extra warranty coverage on that vehicle for free.
They didn’t appeae to damage the car. Sometimes police catch drivers doing this sometimes they don’t. No burnouts, no launching or hard cornering. The engine tires and brakes are all relatively unaffected.
Granted it’s your baby of a car, but it is built for speed and they merely did a check at a fraction of the cars capability.
I wouldn’t like it if they raced my car around. Generally speaking they didn’t drive it hard.
Yes a fraction of the cars capability, but I doubt it was a fraction of the tech who drove its capability to drive over 100 mph
As a technician I know for a fact that any customer who brings his car to me to fix I test drive I have to make sure that what is fixed is properly bolted no other noises no other shakes any complaints it comes back to me and I do it for free I don’t work for free
This happened to me when I bought my C6 ZO6. I happened to get one of the first ZO6 off the lot and so my car was still a novelty of sorts. I took the car in for ROUTINE service at dealership where I bought car. When I got it back it had 124 miles more on the odometer. I was so angry thinking back to the Ferris Bueller’s Day Off movie when the things take an expensive Ferrari for a joy ride. So, yep this happens all the time. No mechanic should take a car out for a joy ride. A joy ride is not a test drive. There is a big difference. So you guys (mechanics) commenting on here that it is an understandable thing to do need to be fired. Period. Long story short, I never got even an apology from the Brown and Brown dealership in Mesa AZ. Needless to say, they are no longer a dealership. You better take care of your customers or you won’t have them! This dealership too has forgotten this little fact.
Well said! I agree with you 10000%! The dealership is NOT Late Model Racecraft! They dont need to do 60-100 shakedowns.
I live in the Bay Area, and the utter disrespect for customers property is mind boggling. Also What goes for craftsmanship today is utter worthless, same goes for car mechanics. My good friend took his BMW 5 series in for heating issues cost about 3-5k and had it towed back the next day.
Was it brought back with an Ultimate Towing Machine?
Buy a Ford GT if you want a real supercar douchebag. Trying to be He-man on a super douche budget Those guys make less than 80k a year. Let them have some fun. I’m sure your kids scooters in the garage never tag the side of it either.
I have been a corvette mechanic for over 40 plus years u are a making this to be a beat your corvette to death thing it was a normal road test I have driven corvettes much harder that that also it was meant To run much faster and full throttle he did not do any burnout or slam the car into hard bends like I would of u should brought a Chevrolet sprint and I hope no one will ever fix your corvette again the Chevrolet dealer is knowing around the corvette world wiper your tears from your eyes wake and get a new job Take your corvette and trade it in on a Ford Mustang u will be happy have a nice day
I am a seven year certified mechanic I’m certified and r&r that’s rip out replace there’s nothing I do not know about vehicles you can hold up a boat or not just a screw from interior I can tell you exactly where it came from what year the damn thing come from I work in many shops or I always lead mechanic or supervisor I’m tired of training supervision employment behavior scheduling I came to the best of my building so that they make sure the customer and then come in the shops to the best of their ability because the name on the building is what matters that’s true that’s our paycheck that never mistreated a customer or a car I encourage all mechanics and my students to be mechanic soon a thorough test drive must be performed after every work completion that worked like it must not be signed until that test drive has been accomplished over checked work afterwards sign a ticket put it back in the box enjoy your conversation with your customer and go to the next one I will say that I encourage faster work ethics when it comes to nurses doctors and war vet these are people that perform duties for other people so if they’re late someone else is suffering because these people aren’t at work or can’t get there I will work all weekend long as my own time to make sure I nurse has her vehicle to drive to work on Monday I will leave my wife and kids for the weekend to do as I please and I will stay on that car or truck until it is completed to the best of my ability I see nothing wrong with the way these men took this vehicle for a test drive that is not where their fault the subject of conversation that is a different matter you do not fit on your table where you eat this company signs your paycheck whether you’re at work or on your day off around your home in the neighborhood everyone knows where you can work if you have any kind of correspondence with neighbors or owner association everyone around you who knows where you work do you work for you’re always the representative of where you work no matter where you are who you work for you should always conduct yourself in the proper manner of which that shows and inspires good expectations and behaviors from others the lessons of teaching those behind us the better way i so they don’t make things they learn much quicker and it instills good work ethic which in return passes to the next man to the next man on and on people come in and see that in your shops or supervising from a pool service company tomorrow his crew better be on their toes cuz there’s going to be a morning meeting that meeting is going to explain how he wants things now he wants to see them from now on because he came at your shop and sing the excellence in which your crew and staff exerted in his presence everyone understand how it passes on to the next man to the next man whether he works for you or another company and then his kids come for work day from school as a project his kids see how he’s highly respected and admired about the staff and customers alike everyone understand teaching from man to man to child you have a better society for workers who inspired greatness from each other police each other have your coworkers back student of eye drop this wedding ring down the intake of a motor one man makes a mistake four men pitched in their weekend time pull that motor disassemble it reattain the ring gave it back to the student unstratched and damaged because they never turned over the motor I happily can tell you the car went out Monday has scheduled to the customer has not been back since the boy is still married and now has three children with the same woman one is a boy who spent most of his time with his dad at his shop at home after school but not before homework has been done completely and checked by Mom and Dad then he may enter the shop the sun does not get good grades you may not enter the South during the specify time the punishment
I agree with most of what you said, but a 100 mph joyride in a 80k car is not a shakedown nor is
It justified. The dealership is not LMR or Texas
Speed. They need to be fired. Lack of respect for the customer & his private property is definitely
A friend In society as a whole.
I have one word for you paragraphs
Don’t forget commas and periods.
You like to hear yourself think toooooo much. STFU, next time darling.
You also have, apparently, been through menopause. Nary a single period in your rant.
24yr tech here. Your first 3 lines proved you don’t know as much as you think you do about vehicles. Some of the worst techs I’ve met had egos as big as yours. And for the love of god, use some punctuation!
That’s the longest “sentence” I’ve ever read.
You have just written the longest punctuation free, run on sentence in history !
Congratulations Mr. Slaten.
I had a Ford dealership mechanic take our new mustang out for about 40 miles when all they needed to do was drive around the building because my complaint was a squeaking noise front right when going slow and turning the wheel. They offered me a tank of gas. It’s just an eco boost with a nice package so not really sure why they drove so far. Maybe they went to lunch
Did you find fast-food wrappers, or greasey finger marks on the touch screen?
Sabotage?
If the person that posted this wasn’t a YouTuber, I’d believe this story. YouTubers/Social Media stars/Influencers always have these stories for views. If this truly happened, take it up with the dealer and shut up. Why would the World Wide Web need to know or care? Especially since nothing even happened in the video. I was expecting a totaled car or something worthy talking about. Again, they do this for clout, views and the money they make for posting this. Don’t believe any of it. #Staged
Exact reason why I refuse to touch corvettes @ the dealership I work at. I obviously don’t know the exact repair that was done to permit a 20 mile test drive but when I do large repairs on diesel trucks, and hybrid vehicles they get a 15 mile test drive. Trucks normally get hard acceleration up hill to simulate towing and hybrids/electric vehicles I try to create a maximum draw on the battery pack as well as decel with the most amount of regen braking to make sure everything is working properly and won’t present any further downtime for the customer. Complaining about the cost of fuel is mind boggling. The trash talk about the vehicle well everyone should know to not buy a first model year platform.
Some people, more than others, think of there cars like its there child especially a vet . these meat balls shouldn’t talk trash or drive above the posted speed limit . specially in a hypo .
Did he burn the tires off?
Well I have a Corvette it’s a onler one and I trust the Dealership, I know most of them there that work there, and they know this is my BABY, if this was to happen with me I would be asking a lot of questions, and would want to make sure that the two clowns were fired. They had no right to do what they did, and they did it with permission. I am sure that Hendrix motor sports would follow up on that,Rick is no one to play with.
At least they didn’t wreck it like the dealership did my new “87” convertible and then not tell me. Tried to pass it off like it didn’t happen. Tires had overspray on them. I knew as soon as I saw my car. They had it a month to fix a radio, and a oil leak.
That was the most responsible test drive I have ever seen. 103 on an empty road is NOTHING!!! The guys toolbox and contents cost over $50 grand. He invests his life to service your car. Let him experience the car!!! It’s his job. Nobody got cut off, the car was not abused. This makes me mad to think that the tech would be criticized. You should tip him! My local dealer took my 1SS to 108 (passing cars) and my dash cam caught it and I barely mentioned it to the service manager. I made no issue.
Uhh… no.
(“A lot of fog-brained MF’s posting in this thread.”)
There’s absolutely no question that mechanics need to test drive a vehicle in order to ascertain whether an issue exists, or not, and to what extent it may exist. This may require SEVERAL test drives, sometimes by more than one mechanic. As a customer, I believe this is a critical, and, therefore, necessary function, mechanics perform. A dealership mechanic’s position description (PD), I am certain, contains the duty of “test driving” vehicles, for the purpose mentioned above (unless there’s a clause prohibiting a particular mechanic from operating a vehicle on the dealership’s behalf).
I am also certain, that somewhere in that PD, language is inserted pertaining to the circumstances under which a mechanic (et al dealership employees), is permitted to drive a customer’s (or dealership’s) vehicle, and that it must be operated safely, according to existing dealership policy as well as State, County or local traffic laws, at all times. Driving significantly over the posted speed limit(s), constitutes reckless driving. The mechanic in the video engaged in reckless driving – plain and simple.
By operating the customer’s vehicle in a reckless manner, the mechanic violated the dealership’s policy (policies) which, I’m also certain, he agreed to by signing a certificate of understanding, at the time of his employment and,possibly, periodic company training, thereafter.
In addition, the mechanic made disparaging remarks about the customer. If it hadn’t been recorded via the PDR, no one might’ve ever known about it. However, it was recorded, the customer did find out about it and brought it to the service manager or general manager’s attention. The mechanic, at this point, has violated two highly important dealership policies, that we know of.
The majority of businesses in all areas serving our economy, have developed these policies and regulations, to help ensure customer’s confidence in the business’s ability and commitment to perform a service correctly, safely, and ETHICALLY. Without these policies in place and ENFORCED, many businesses would not be able to succeed, let alone survive.
IMO, for the reckless operation of the customer’s vehicle, the mechanic should be reprimanded, engage in retraining and placed on probation for a minimum of 12 months. ANY sub-par performance of duty or privately, would be cause for removal.
For the disparaging remarks about the customer, the mechanic should be relieved of his position by his employer.
Both of these are EGREGIOUS policy violations, regardless of what type of industry a company is in. Specifically, incidents such as these, cast an unfavorable impression upon the dealership for employing a person of this mechanic’s caliber.
This type of information, if proven true, reported objectively, and taken noticed of by the public, has the potential to damage a business’s reputation to an extent it may not be able to overcome or survive. The only tools which can help to ensure protection for a business, its employees and its customers, are policies, rules and regulations that address functions and behavior of the company and its employees, to protect itself and it’s customers, in compliance with existing laws and common, widely-accepted standards of ethics.
The “ilk” of the aforementioned mechanic in question, who comes to work daily, and deliberately ignores his employer’s policies and safeguards, thereby possibly damaging his employer, is not the type of person any business should remotely consider employing.
Both guys are to be fired,don’t want people around that are disrespectful of others and especially for whom they work for, you don’t care I don’t care Your Both Fired, I also own a Corvette, but that doesn’t matter, just think what else have they done and to whom, plus was this on company Time! This is a major problem for this owner of the shop, wow I Truly Feel For You! TERRIBLE, No Respect!!
Having owned high performance cars all my adult life including new Corvettes, my biggest concern in this case would be the liability and accountability of the mechanic and the dealership if something went wrong or someone got hurt. A six or seven second episode up to 104 mph is certainly easy for any properly serviced and maintained Vette. My last two new Vettes had horrible factory alignment problems that caused the front tires to wear excessively. A good private shop solved the problem.
Am I right in believing after-market parts were involved?
I’m impressed that the technician only got to 104. I own a C8 and often have it to 120. 180 is my top speed to date in my C8. Next time put it in valet mode before dropping the car off for work to be done. This limits the speed to 85. RTFM.
WOW! look at all the comments today, no kidding, this topic really got people going.
My 2021 is in the shop as we speak for a 3 week stay.. so I checked my app this morning that has a vehicle locator built
in so I could check that my 2021 is indeed sitting in the dealership. I do not have my PDR set to record everytime I drive.
So it will not capture the “test drive” after service.
Let’s hope I get the car back with same mileage and nothing under the Report Card section that shows how it was driven.
I do not own a Corvette, but I own a late model Camaro SS and I experience similar issues whenever I drive my car in for routine maintenance. Back in January I had a 4 wheel brake job done and for some reason the dealer insisted on keeping my vehicle overnight. I thought this was odd but whatever they gave me a complimentary brand new Silverado truck to drive for the night so I went along with it.
Enabled the teen driver feature on my car before leaving the dealership and picked it up the next day to discover someone had driven it at 100 mph several times. I know it’s necessary to get a car up to highway speeds and then brake hard to “set the new brakes” into the rotors but 100 mph was just pushing it. Only reason I never reported it was that they didn’t go full throttle while doing it, meaning basically high revving the car like a racer to achieve that speed, the car told me this, but I was still upset about it because I knew it was a joy ride.
I could go on for days with nightmarish dealer stories associated with my vehicle but after this incident I’ve learned 2 things: Don’t leave a brand new car with them overnight, and don’t allow just anyone to get behind the wheels of these performance cars. The guys who service them obviously cannot afford them so they’ll glad steal any opportunity they can to joyride. If I’d been a Vette owner, I’d probably have pushed the issue because there’s only one reason they want to keep your car but nevertheless, Chevy Dealers will prey on unsuspecting customers who bring their cars in for routine maintenance.
I have my second key set to limit speed on the car. I used this when it went to get paint protection.
But for service at the dealer, I felt they needed full access, so I did not use the key with programmed limitations.
I do not own a Corvette, but I own a late model Camaro SS and I experienced similar issues whenever I drive my car in for routine maintenance. Back in January I had a 4 wheel brake job done and for some reason the dealer insisted on keeping my vehicle overnight. I thought this was odd but whatever they gave me a complimentary brand new Silverado truck to drive home for the night and upset my neighbors with, so I went along with it.
Enabled the teen driver feature on my car before leaving the dealership and picked it up the next day to discover someone had driven it at 100 mph several times. I know it’s necessary to get a car up to highway speeds and then brake hard to “set the new brakes” into the rotors but 100 mph was just pushing it. Only reason I never reported it was that they didn’t go full throttle while doing it, meaning basically high revving the car like a racer to achieve that speed, the car told me this, but I was still upset about it because I knew it was a joy ride.
I could go on for days with nightmarish dealer stories associated with my vehicle but after this incident I’ve learned 2 things: Don’t leave a brand new car with them overnight, and don’t allow just anyone to get behind the wheels of these performance cars. The guys who service them obviously cannot afford them so they’ll gladly steal any opportunity they can to joyride. If I’d been a Vette owner, I’d probably have pushed the issue because there’s only one reason they want to keep your car but nevertheless, Chevy Dealers will prey on unsuspecting customers who bring their cars in for routine maintenance. If they aren’t upselling you unnecessary service they’re scheming and plotting to do anything they can to separate you from you car. It’s like someone trying to distract you so they can abuse your child, a very harrowing and anxious situation.
I bought the first Sonic RS before the dealer had taken delivery. When I picked it up the speedo needle was stuck on 100mph.
Insulting the customer is never okay, especially when they can hear it and see it. Second grossly speeding while in a customers car is not acceptable. First for the insurance that the employer has to pay and for liability reasons. For those two reasons the techs should be fired.
Driving the car after service is normal. You sign a service order allowing them to do so. They obviously have to drive it into the service bay and out. Unless you have a direct instruction to not drive it. That fault is on you. The other issue of breaking the speed limit. It is your car… Of course you would get upset if someone went fast in YOUR car. Let us not pretend here. You have a 500hp mid mount engine sports car, you go fast in it. Maybe you have been to a track day too. Everyone knows that no damage was done by those techs reaching that speed.
I never leave my car at the dealership, for minor maintenance , like oil, brake jobs, that I now do myself, etc. Of course a major repair that takes days but even a few hours I am close, like at a restaurant. I would fire those 2 mechanics .
Leave out the audio and author added “closed captioning” and this is a non-story. Anybody that watches this without the audio and thinks something unethical is happening either needs to work on their own vehicles or ride a bike. I was a service tech for GM and others for 15+ years and I’m now in the automotive performance aftermarket world, and without these 2 boneheads blabbing in the car, there is absolutely nothing wrong here. All cars should be test driven to some degree before returning to the customer and given the design intent and capabilities of this car, that was FAR FROM anything out of the norm or unnecessary. Especially given the service history of this vehicle. Doesn’t matter if it’s just in for routine maintenance, you do what you can to make sure you’re returning that vehicle in the same and/or better condition. If they wouldn’t have test drove it before returning it and there was a warning light on, an unknown noise, or function that didn’t work, we’d be watching a video on the crappy service tech’s that returned a car with problems…… Now don’t get me wrong, dumb and dumber in there don’t exactly sound like a couple of brain surgeons, but I doubt most people would be real proud of themselves if they had a mic on them all day and didn’t know it (“character is what you are in the dark”). The only thing this article did was piss off a few know-it-alls that have never done anything to a car other than wash it (which most of them are doing wrong anyhow) and remind all the tech’s out there to disable the logger’s before they test drive them….
This happens more than some of us would like to think it happens, not the “speed run” but taking customers vehicles out for a “test drive”, and having worked at a Chevy Zone Office in SoCal and a local Chevy Dealer after my time working at the Van Nuys Los Angeles Assembly Plant, it was a unique experience indeed, building a Chevy product (Camaro’s & Firebirds) and then being able to actually check out how our product was treated at the dealers level for our cars needing both warranty work and regular service work after we had built and shipped the product to the awaiting customers hands.
It was a real eye opener indeed, here we were building what we thought was “the perfect product”, both in design and in assembly quality levels, but then reality came and I was floored at the many concerns that the dealers had to deal with after our products were sold and a lot of miles were driven by the customers.
After looking at our products “in the day” (early 1980’s to early 1990’s) we saw our products in a different light, but sadly I can understand our Chevy dealers irritation because after we’d assemble the products, some of these dealer techs had to disassemble out products and do it at a lower hourly rate than our UAW assemblers were paid and because building some thing on an assembly line was a lot simpler (in a timed sequence of course) than taking something apart after it’s built and then reassembling, it was a tough call for the dealer guys, as things didn’t go back together again properly all the time.
My point here is simple, those two “technicians” (sic) that took the owners new C8 for a “test drive” should have to face the Corvette’s owner and explain why they did this, and of course apologize for their actions.
Next as a dealers service manager I’d have looked closely at the their records and work ethics in the past, if they had no concerns or past problems I’d have it entered into their work records what they had done, made a note of it and if they “stepped out of line again”…they’d be terminated.
I do not condone their actions, but if they were “good techs gone bad” for moment in time, had a clear record and especially if they had a family to take care of, I’d ask the Corvette owner just what he thinks should happen to these guys.
Of course if the dealer (Hedrick’s Chevy) had a record of not being able to properly fix the owners complaints and were hiring sub standard help, then I do believe that Chevrolet Motor Division should get involved and clear this mess up with some sort of a compensatory addition that is more than the pathetic $500 gift towards Corvette accessories.
Anyway, the root cause should have been found, and the problem fixed in a timely and proper manner, obviously neither the technicians nor the dealer seem to have some issues that need to be addressed addressing customer satisfaction.
It’s a tough world out there, and every Chevy dealer needs to own up and do the very best they can to satisfy every customer that comes to them, it’s how they stay in business, and as far as Chevy Motor Division is concerned, they too need to get their act together and make sure that every C8 customer is properly taken care of, and they can do that by following up on every warranty and service claim by contacting the customer (physically, not just over the phone or by e mail) and making sure that they’ve been treated right and the their warranty and or service claims have been taken care of to THEIR satisfaction…period. Just my opinion, sometimes we’re too quick to judge a situation and too slow to fix what needs to be fixed. Sad to have seen this event even happen…but address it and move on and keep the customer satisfied!
The irony is watching this video then reading Hendrick’s Facebook page. I quote:
“Why should you buy your next vehicle from Hendrick’s?”
Our dealership has been family owned and operated since 1944. We started as a small service station in downtown Clovis with only a handful of new and used vehicles for sale. In 1965, we moved to our current location on Shaw Ave…our main goal to provide excellence in service and sales.
There are plenty of reasons to do business with Hendrick’s, and just to name a few:
We have highly trained service technicians using only state of the art equipment.
We have a well-stocked parts dept.
We have a friendly and very knowledgeable sales staff with many years of experience.
We have a pre-owned dept that stocks only the cleanest, most reliable vehicles in town…”
HEDRICK CHEVROLET CLOVIS,CA
Good afternoon and Happy Friday to all my Corvette and GM gearheads, listen up Chevrolet and the Corvette Racing Team people, please I am begging you like the strong intelligent man that I am please get in LDHM with Corvette and maybe the Cadillac but definitely Corvette Racing needs to be involved. Acura, BMW, and Audi have signed on. What are we waiting on GM. Let’s GO!!!!! Forget the Beaneaters!!!!!
I haven’t read most of the comments so if I’m reiterating someone else please accept my apology.
It is a beautiful car by the way and I respect the fact you take such good care of it.
As for the technicians testing your vehicle I am on the fence. On one hand had you gotten your vehicle back and had the issue came up again to frustration could be that they didn’t test the vehicle long enough to only drive it 4 mile. Overall the technician seems to be mildly respectful in a sense of general operation of your car however; a few aggressive accelerations and a top speed of 104 seems to be a bit extreme. That being said was speed or acceleration something that would trigger or cause the issue? So many factory’s that play a hand. If that were the case or even a possibility then respectful they did as expected by the manufacturers expectations. The evidence is clear as it’s a video but not being a certified GM technician means there could possibly be a logical explanation for their driving techniques. Also, respectfully it’s always a good idea to not drive the car hard or stress any mechanical components causing any of the parts to wear down quickly but, with common sense I also stress that in any vehicle it is also good to occasionally put a little stress on things to keep things strong and cleaned out. I respect keeping your miles low but also understand the saying “a car that sits awhile likes to sit” meaning if you tend to let it sit for long spans at a time little things will go wrong with it just from not being used regularly. I won’t lie, I can’t remember the ratio but it’s something like one mile in town equals four miles on the highway. What I mean is yo ur better off putting 30,000 miles on it on a trip then 10,000 miles in the city. Highway driving done with respect for you vehicle will allow the engine to wear a lot less then city driving. Just a few things I have been informed of that is something to consider. I feel as though you have every right to be upset and concerned about the test drive but perhaps speak with a manager in the service department about what you witnessed and inquire how far out of line these technicians were in the operations of your vehicle and if you disagree with their methods then ask to see it in writing directly from GM as to the expected stress applied while testing the vehicle. A quote in a movie I once heard, “it’s not what you know but what you can prove”. You have the proof of the way your vehicle was tested but nothing stated they did it right or wrong via GM guidelines. Ultimately and unfortunately it’s viewed as a consumer vs a certified technician. I know again that doesn’t seem acceptable but when it comes to these matters it’s always black and white. Never any gray when it comes to your personal feelings or concerns. Get the proof to cause and validate your frustration. This will allow for a generous compensation and a victorious win completely justified by facts and not personal feelings. As for their language! Unfortunately they were not directly in front or near a customer though still being recorded was clearly way out of line it was recorded by the customer, not by the business and anything said verbally in the cab of your vehicle did not cause any physical damage to your vehicle therefore I’m certain they would respectfully apologize for the language used for your ability to hear but I doubt much could come out of that in the way of punishment to either technician. When it’s in their hands it’s almost like it’s their office and of course respecting a customer and their belongings is 100% expected it would be hard to come down on a plumber if he got in their truck and expressed personal feelings or frustrations in a nonprofessional manner to his coworker without his or her being utterly aware of any recording during that timeframe. I know you said it was displayed however being a technician they don’t explain every single detail of every single car and that is probably not a common failing issue nor something they were stressed about during any type of training on that particular module vehicle so a huge light could have came up saying I’m recording you plain as day and if they are unaware of this possibility and missed or even didn’t understand fully what that sign meant then there’s no way they could or would have known. It’s always safe to assume but not always the best way to handle a situation that you yourself could get caught up in and have used against you. If that makes sense. I also want to make it very clear I am not a technician nor have I ever been one nor do I work for GM. I am however a guy who has worked in different positions where I have had to deal with customers daily and though I would never disrespect them or anything I was assisting them with I will be the first to admit I have went behind closed doors and just let loose on frustration expressing feelings and or using words that would not be considered customer acceptable. You have a beautiful corvette and I certainly hope it last you for many many years to come. I also hope I was able to offer a more objective opinion with a little personal insight of my own. They say there’s three sides to every story. Yours, theirs, and the actual truth. That third one is the only one that will prevail honest justification. Get the facts and move forward with that. At least that’s how I would handle this situation.
As a Corvette Tech for a Chevy Dealer for years, this general performance road test was right on! If there was a performance issue, this road test would have been inadequate! This customer is always going to have problems. He has too much car!!
Had the same thing happen to me in my big block vette in the 60’s. Had a talk with dealership owner, they fired the mechanic on the spot and could not do enough for me. Firing the fool was enough for me. Owner was great need more like him not what you have today.
High Performance Vehicles “REQUIRE” High Performance road tests! The dealer knows that! The tech knows that! A smart and knowledgeable customer knows that.
Blah, Blah… on and on… Why be so bashful and timid and scared to offend the guys at the dealership. Just go to the GM at the dealership and complain to the boss. Anyone who understands spanish, as I do, knows that they were joyriding the vet beyond the speed limit and having fun … end of the story.
I want to comment on the video/audio. What I saw. Which is what the customer saw. The service tech brushed off his uniform, cleaned his hands and took a second tech, to witness what I would call a thorough high performance vehicle road test. High performance vehicles do not perform well at less than operating temperatures. All of what was shown up to and including the u turn was to bring that High Performance vehicle up to operating temperature. Now, from a stop, on a clear highway, a five second burst from 0 to 103 mph then right back to 70 mph is a perfect test for excelorating up to highway speeds. Transmission shifting under a load. The return to the dealer was a check on the general handling and monuverablity at lower speeds. A short sound m check. What I did not see. I did not see MALICE, ABUSE, or DISRESPECT for the vehicle or the vehicles owner! There were references to comments to the conversation between the tech’s during the road test. REALLY! Shop talk between tech’s helps everyone. Not sure why that was an issue. In short…….this tech was thourogh and responsible on this road test. In my opinion/experience a High Performance vehicle must meet a higher standard of operation than your average grocery getter. This tech is an asset to his dealer. This customer, 15 miles worth of gas??? Really?
That was hard to watch! Those Tech’s did nothing good there for the Dealer or themselves.
They deserve some discipline for sure,
For not clearing the data on the road test…
I thought the owner was going to shed tears any secound. I’ll be sure not to “like” any of his videos.
That not good the only problem here is this his parents didn’t teach them manners. They don’t have respect for the stuff that is not them. That my opinion may be my English not good but. I know u understand what I mean.
Hey Guys. Jaysmizle Here. Im going to paste my response to the corvette blogger article here because I feel it also applies to these comments/article. I appreciate all the support..
Hey Everybody. Im glad I stumbled upon this blog and comments sections. First and foremost thank you all for the dialogue on this for I am a strong believer in if we cant talk things through we wont get past it. I respect those that agree with me and those that don’t.
A little background on me, I grew up lower middle class in Central CA. I was always taught the importance of respect and respecting the things we have worked hard for. Taking care of the things you have because the longer they last the longer you get to enjoy them without having to buy more. Let me get one thing across.. I LOVE THE C8 Corvette.
When I think about the slogan of it being the “Everyday mans supercar” I think of me. Not born into money but self made thanks to a career in Law Enforcement. This career has also taught me to value my life and enjoy it/appreciate the simple things in it because god forbid one day I wont be here anymore to do so. That and surviving COVID-19 I contracted while arresting a stabbing suspect as well. I went to the ER approximately 6 times because of it and I was off work for months just recovering alone. I had recently overcome the disease prior to getting the call we all wait for and being told you’re corvette is in the productions stage. For me it was the best news I could receive coming from the worst sickness of my life that I am currently still recovering from to this day. (Chest pains only that come and go)
When I received my 2020 C* Corvette in November of 2020 from the Martins Chevrolet in Torrance CA I was in awe. I picked it up from their showroom floor. Me, My mid engine car… FROM THE SHOWROOM FLOOR.. The GM of Martins Chevrolet shook my hand when I picked it up and told me he ordered his employees to store it inside because of the significance of what this model year of Corvette is. Since I drove it home it has been a dream come true. An accomplishment. A get away from the stresses of work while driving home after a long shift. My get away.
At the time I took it in for service it had 3,574 miles on it. If you guys have seen my prior videos, no matter the issues I was always very much in love with the car. To my surprise when I picked up the car this past time from the service center in CLovis,CA and I saw the odometer, I noticed almost 20 extra miles. As I reviewed the PDR video, I observed various different times my car was idled in the shop and randomly revved. I was ok with that. I did not mention that because I believed that was possibly for helping in determining issues with the car. Then I watched the video of the long drive that was taken when they took it over 100MPH..
To my surprise I was hurt by what appeared to be their lack of disregard for my accomplishment. For my supercar. Based on how the passenger was first of all coughing up a storm inside of my car and then seemingly hyping up the driver.. To how they spoke in Spanish about it and others (I am hispanic and speak/understand fluent spanish). Then to add insult to injury what they were saying about Chevy/GM made parts and quality control.. This also hurt because my car has had “modules” replaced supposedly when I have taken it in for service at this said Dealership/Service center two other times. THEN the mechanics/technicians talked about how another mechanic named jake was possibly endangering customers? I felt sick to my stomach and most of all hurt.
This could have been a mini van I worked for. A sedan. an SUV. I would still have posted the video regardless because of what I observed in the video. Point being, IT WAS NOT OK.
This issue is still in the process of being resolved. Stay tuned for those that would like to know the outcome of this issue. and like I said before I thank you all for this chance to dialogue and hope that you guys and gals dont have to go through what I did with your vehicles. With your supercars. DRIVE SAFE EVERYONE.
SUBSCRIBE FOR UPDATES AND LIKE THE VIDEO SO MORE PEOPLE SEE IT.
Much ado about nothing.
Look at the repair order; lots of intermittent electrical issues, and a burnt connector / module was found. This kind of repair warrants a longer test drive than what one would do for just an oil change or tire rotation.
As for the speed, . This is a car where you can set the cruise control for 120 mph and cruise like that all day long (well at least until you attract the attention of local LEO), and is not in any way a white knuckle event as it would be in a smaller car. The single romp to 104 on a completely deserted stretch of road is less than trivial. While it does show a certain disregard for local speed limits, it shows no abuse of the vehicle IMHO.
That said, it is unusual to take others along on a test drive unless they are along for assistance in finding / solving an issue. I do think an apology is due to the customer for the trash talking, and while likely justified, the trash talking of GM while in the employ of GM should be met with a disciplinary notice from the dealership, but that’s about it.
The customer was upset over this, so that can’t be entirely discounted, so maybe the next service is ‘on the house’, and maybe an apology from the tech are in order, but I don’t see anything beyond that as being appropriate.
I was an ASE certified Master Mechanic from 1982 – 1997, so I’m coming from a position of some knowledge of the industry and proper practices, for what it’s worth.
A Tempest in a teapot.
This all makes for great click bate. Because of the car it gets attention . the fact is. It is a performance car . period. Does this guy get angry at the gynecologist that speeds his wife’s legs or is he limiting his ire to the tech doing Their job… What everyone is a so up in arms about is called a driveability test drive. Would he rather be the one behind the wheel if something with repairs. Or the tech that knows the machine better than the butt hurt owner ever will. I laugh every time an auto. Ahmm. Publication posts one of these.. The guys were doing what they were supposed to do after a repair. This is a non story feeding the ( Karen ) frame of mind. Testing your performance car for 30 minutes is on the short side of satisfactory .. Get over it they have to drive your car… You’ d be mare angry if they didn’t and something went wrong.. Enjoy the day..
JIMBO commented earlier and was under the impression the Dealer was Hendrick Motor sports on the East Coast. Sorry for the adverse comment thinking that the East coast dealer was the dealer involved when it was a west coast dealer with the same name. Non the less the west coast dealer needs a house cleaning. Driving a car at 100 mph on a city street is not appropriate under any circumstance. If a car needs to accelerate to that speed that is what tracks and car dynos are for.
Seemed like mechanics test driving to make sure they got it running good, sorry if some smack talk about the car and dealership hurt your feelings.
WTF absolutely no respect for the owners property. Not only should they be terminated. A charge of $100.00 per mile, and an additional $1000.00 for getting behind the freakin wheel. Not cool at FN all.
Happened to me too years ago. I worked at the GM plant in Van Nuys. Bought an 82 Vette off the showroom floor. About a month later, it was back for a warranty visit. How nice that the sales guy gave me his old, beater Toyota to use for the weekend. When I picked up my Vette, there were joints in the ashtray and a couple hundred miles added to the odometer. The car NEVER saw the service bay. The salesman denied everything. The owner, on the other hand agreed with me. The salesman lost his job. The Vette was still a POS.
When you drop your car off at the dealership you sign a repair order that says that they are allowed to drive your vehicle, It may kind of suck that someone else is driving your Car but that is what happens when it goes in for service sometimes,but they don’t always get caught like they did this time.
Sorry but you miss one of my points. The car never made into the service bay. I don’t have a problem with the service people driving my car. Don’t leave your stuff in it and at least provide the service that we agreed to when I released the vehicle to you.
DID ANYONE BRING THIS TO THE ATTENTION OF THE SERVICE MANAGER? GENERAL MANAGER? NEW CAR SALES MANAGER?? ANYBODY IN SOME AUTHORITATIVE POSITION AT ALL AND FILE A COMPLAINT?? WHY DON’T I SEE ANY MENTION OF THIS IN THE REPLY LIST?? DID I MISS SOMETHING?? THANKS
Some repairs require long test drives. 104 mph im sure was not necessary but i wouldn’t comment until i know what was the customer’s complaint and what repairs were done to the C8.
You are typical internet cancel people, quick to judge without knowing any details.
I saw the billboard that had the name “ Hedricks Chevrolet “ not “Hendricks Chevrolet” . Some people are naming Hendricks , not so.
I never have a problem with technicians going for a joyride in my 4-cyl nissan rogue.
1 gallon of gas, I hope it doesn’t break him jesus
Thos happened to me too. But it was a 2019 chevy silverado. Had a system put in and 28 in chrome rims. They allowed thier people to take it home over night. I was beyond myself. They felt as if they did no wrong. They said if they could not get it to do what I was telling it was doing then thier was nothing wrong with it. Was gojng down 95 in florida and the truck caught fire. No one can give a reason as to why. I dont know what happened to chevy but they have become crappy
Cop – Get out of the car, face the Vette spread eagle, and hands over the hood, Is this your vehicle?!
Joy Rider – No, senor. No hablo ingles, muy poquito! Que iso yo de mal, Sr. comandante?
Cop – The radar clocked you going 104 mph on a 45 mph zone. At that speed, your C8 turned into a missile – a weapon of mass destruction!
Joy Rider – Pero, Sr. comandante, I work in dealer, I’m mecanico testing el performance del carro!
Cop – I see, that makes a lot of sense, in Tijuana, but we live in America and here we don’t treat Cars like pinadas! Put your hands back, you going to jail!
Joy Rider – No, por favor, Sr. comandante … no, I can’t breath, Help!
Racist comment from a racist
tongue in cheek.
That’s not a test drive. That’s having fun with it. I used to work at a dealer and seen guys do this. Oh, the dealers out of business.
Heads would f’g roll!!!
As a manager I once fired a mechanic for selling a good customer everything under the hood, while ignoring the hard copy… Which was check BRAKES. I saw a cart full of tuneup parts while everyone was at lunch. The wheels hadn’t even been pulled from vehicle yet.
So yeah…. These clowns could pack their tools!
Three or 4 mile test drive is enough. Every mile in that car belongs to the owner and he paid dearly for them. He should be treated with the greatest respect.
I think the dealership owes you an apology and be reimbursed for your fuel the mechanic took your car on a joy ride, they meaning mechanic (s) should be fired for their behavior towards you and your vehicle, GM should step in and punish the dealership for hiring people like that or do a better background check on their employees. The fact that they wouldn’t give you a loaner is ridiculous!!!! I would consult with an attorney for their advice, Good luck 👍🏿
Did you speak to the dealership about this?
Took our pick-up to the Chevy dealer to have kingpins replaced. I could have done the work but decided to have it done. Never again! A two day job turned into a ten day fiasco. Ended up having a new steering pump after the goofball tech decided to hear it with a torch. He didn’t know heating it up with a torch would ruin the seals. To many more things went wrong to list. I finally went to pick it up and it dove for the ditch. Read what they did and one of the “fixes” was let 40 lbs. air out of right front tire. Finally got the front end fixed and an $1835 bill reduced to $485. They took the truck to wash it while I paid and when they returned from the car wash the passenger mirror was ripped off. Went to a different dealer 50 miles further and had it repaired. Took the truck home and replaced the kingpins myself. Should have done this from the start…..
Meh. I’ve done 90 in my Chevy Spark. I don’t think 104 is going to hurt a C8. This guy is making a mountain out of a mole hill. He claims to have “worked hard” for his Vette, but someone who complains about such a tiny lurch across boundaries probably hasn’t faced much real adversity in life.
I drive an Equinox, so I just have to worry about them stealing the chips out of it. Computer and Potato.
I would be suing this dealership!
Basic service does not require a road test. They could have gotten all the information they needed with the car sitting in the repair bay. Basic service sounds pretty Basic to me. Oil change, filters, check for codes etc. I took my car to the ” stealership” for 8 new injectors. My bill was almost 3500 dollars. I noticed they charged me for a new ECU at 500 dollars and then 4 hours labor. They also stole 1400 dollars i had forgotten about and left in the console. I ended up having to get a lawyer and go to court. I know there are honest technicians out there, but this one bad experience can ruin your confidence in that business. A good mechanic is worth their weight in gold, but there are very few of them. These two clowns should be fired after an apology to the owner. It may have been different if they informed the owner. We needed to road test your car to make sure of this and that. But they didn’t say anything. Which makes me think that this was just a joy ride. To this day I do not trust stealerships because of what happened to me and stories like this
Too bad Pontiac does exist this is a great fiero 2.0 an 80k can’t buy a good chevy truck any more you really think it buys a good sports car Mr ferrari want a be
WTF are you smoking?
Lol.. that is funny though. Trucks are expensive. How can we get a ground up new supercar for such a low price! Price leader to get us to the dealer for trucks!
I have been fortunate to have owned and serviced many domestic and foreign automobiles. I expect those dealers and technicians that perform these services on my behalf to be competent and deserving of my trust, even if this means placing a high performance automobile in their hands. If you cannot or chose not to accept this, you should do the service yourself.
Both technicians should be fired immediately. This owner should be compensated for the equivalent of a months payment for trouble after being apologized to. Make video go viral and it will be the appropriate advertising for this dealer. This also reflects negatively on GM even though this is a dealer issue. The Service Director also needs to be held accountable for not having sufficient controls in place. This is not the first time this happened. I would dock the Service Director a months incentive pay. The dealer/general manager needs to set the tone for what expected behavior. Loss Of Trust=Lost New Car and Fixed Operations Revenue.
I would like to know what is the brand and model number of the camera. That is a awesome camera.