General Motors and the National Highway Traffic Safety Administration have issued a product recall for certain examples of the Cadillac SRX and Saab 9-4X crossovers over an issue related to the adjustable rear suspension toe links.
The problem: affected vehicles were equipped with adjustable rear toe links that may not have been tightened properly at the factory, which could result in a loose toe link.
The hazards: loose toe links can cause the Malfunction Indicator Lamp (MIL) on the instrument panel to illuminate. Loose tow links may also lead to other issues, such as unusual handling and/or steering behaviour while driving, which can increase the risk of an accident. Owners of affected crossovers are advised to not drive their vehicle if they observe an MIL or experience odd steering/handling while the vehicle is in motion.
The fix: dealers will replace the adjustable toe links with non-adjustable ones. This will prevent the toe links from coming loose in the future. These repairs will be performed at no cost to the vehicle owner.
Affected components: rear adjustable toe links.
- 2010-2016 Cadillac SRX
- 2011-2012 Saab 9-4X
Number of affected vehicles: a total of 380,498 vehicles may be affected by this problem.
Next steps: owners of affected Cadillac SRX and Saab 9-4X vehicles will receive a letter in the mail instructing them to make an appointment with their dealership for repairs. Owner notification letters are expected to be mailed the week of August 9, 2021. These owners can also reach out to GM or the NHTSA directly with any questions or concerns they may have using the contact information included below.
- GM Recall Number: N212340980
- NHTSA Campaign Number: 21V473000
- Cadillac customer service number: 1-877-248-2080
- Saab customer service number: 1-800-955-9007