General Motors and the National Highway Traffic Safety Administration have issued a product recall for certain examples of the Cadillac SRX and Saab 9-4X crossovers over an issue related to the adjustable rear suspension toe links.
The problem: affected vehicles were equipped with adjustable rear toe links that may not have been tightened properly at the factory, which could result in a loose toe link.
The hazards: loose toe links can cause the Malfunction Indicator Lamp (MIL) on the instrument panel to illuminate. Loose tow links may also lead to other issues, such as unusual handling and/or steering behaviour while driving, which can increase the risk of an accident. Owners of affected crossovers are advised to not drive their vehicle if they observe an MIL or experience odd steering/handling while the vehicle is in motion.
The fix: dealers will replace the adjustable toe links with non-adjustable ones. This will prevent the toe links from coming loose in the future. These repairs will be performed at no cost to the vehicle owner.
Affected components: rear adjustable toe links.
Affected vehicles:
- 2010-2016 Cadillac SRX
- 2011-2012 Saab 9-4X
Number of affected vehicles: a total of 380,498 vehicles may be affected by this problem.
Next steps: owners of affected Cadillac SRX and Saab 9-4X vehicles will receive a letter in the mail instructing them to make an appointment with their dealership for repairs. Owner notification letters are expected to be mailed the week of August 9, 2021. These owners can also reach out to GM or the NHTSA directly with any questions or concerns they may have using the contact information included below.
Contacts:
- GM Recall Number: N212340980
- NHTSA Campaign Number: 21V473000
- Cadillac customer service number: 1-877-248-2080
- Saab customer service number: 1-800-955-9007
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Comments
could this defect possibly affect braking
The recall notice i got for my srx indicated that i had to wait for a second response because they did not have any permanent toe links avaiable for the dealer to install.
Parts were supplied and the problem with the toe link issue was resolved dealership repaired.
Got the letter a few days ago. Then last night the stabilitrak light came on as we were leaving a restaurant . Could not drive in straight line on the way home. The car is parked and I’m waiting on a GM dealership to open. I have two small children and this scared the daylights out of me. My car is not yet paid off and the closest dealership is over 60 miles away. With no part available to fix it, what am I going to do?
Same thing happened to my vehicle ( stability track light and pulling to the right) immediately after the recall was supposed to have been resolved. I have taken it back as of this morning and hoping it’s resolved quickly.
No parts? So if one breaks down from this issue and no parts, what then? Is GMC going rent me a car while waiting.
Kia pulled this about a possible engine failure.
It is like driving a time bomb. GMC recall is like the Afghan withdrawal. No plan, no parts.
When will the parts be ready.
I work at a Cadillac dealership and this is so frustrating, We have hundreds of customers calling about this recall and there’s no parts/remedy. Haven’t heard anything since August i honestly think it’s going to be months before they figure out a plan. They got the customers all hyped up about this recall/ towing your car asap to the dealership.. WITH NO REMEMDY. insane.