General Motors has started a customer satisfaction program after certain GM crossovers were delivered without an optional accessory mirror with a built-in garage door opener.
The problem: affected GM crossovers were sold and delivered to customers without a rearview mirror with built-in garage door switches, even though this equipment was included on the vehicle invoice and paid for by customers. It is not clear why certain vehicles were sold and delivered without this LPO-level accessory.
The hazards: this problem does not pose a safety risk or hazard to owners of affected GM crossovers, however these customers will obviously want to ensure they receive all the equipment on their vehicle that they paid for.
The fix: customers can either schedule an appointment with their dealership to have a rearview mirror with a garage door opener installed in their vehicle free of charge, or they can choose to be refunded the amount of the accessory content that was not installed.
Affected components: accessory rear-view mirror with garage door opener.
Number of affected vehicles: GM has not yet announced how many crossovers are affected by this particular issue.
Owners should: owners of affected GM crossovers will be notified and instructed to make an appointment with the dealer they purchased the vehicle from. Owners of affected vehicles can also reach out to Buick, Chevrolet or GMC directly using the contact information included below.
- GM customer satisfaction program number: N212333960
- Chevrolet Customer Service: 1-800-222-1020
- GMC Customer Service: 1-800-462-8782
- Buick Customer Service: 1-800-521-7300
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