General Motors has started a customer satisfaction program to reimburse buyers of the 2021 model-year GMC Canyon AT4 that were accidentally double-charged for an RPO option.
The problem: buyers of certain 2021 model-year GMC Canyon AT4 vehicles that were ordered with black rectangular (RPO RVP) or round tubular assist step (RPO RVS) accessories were accidentally double-charged for the available off-road rocker panel protector (RPO S6L) at the time of the vehicle purchase.
The hazards: this is a customer satisfaction program and does not pose any sort of safety hazard or risk to vehicle owners. However, for obvious reasons, customers will want to be reimbursed for the option they did not order or receive.
The fix: dealers will provide affected 2021 GMC Canyon AT4 buyers with a $995 reimbursement check. This amount covers the full cost of the off-road rocker panel protector. Customers will have an opportunity to receive the reimbursement check until this customer satisfaction program expires on June 30th, 2023.
Affected components: off-road rocker panel protector (RPO S6L).
Affected vehicles:
- 2021 GMC Canyon AT4
Number of affected vehicles: it’s not clear how many GMC Canyon AT4 buyers were accidentally double charged for the off-road rocker panel protectors.
Owners should: GM will notify owners of affected vehicles and instruct them to reach out to their dealer to receive the reimbursement check. Owners of affected vehicles can also reach out to GMC or GM directly with any questions or concerns they may have using the contact information included below.
Contacts:
- GM Customer Satisfaction Program number: N212334550
- GMC Customer Service: number 1-800-462-8782
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Comments
Unable to open gmc.com/canyoncompensation , to enter my VIN # & PIN # for the $500 fuel allowance.
See campaign N212340734
Please advise how i can get this processed.
Thank you, Steve Levesque 2021 GMC CANYON AT4 (Last 6 of Vin # 160113)
Unable to open gmc.com/canyoncompensation as well.
unable to open gmc.com/canyoncompensation to enter my vin &pin # feeling this is a scam and not happy about it
I can’t open site for $500.00 compensation. Please contact me.
We cant open this site either, been working on this for months. It must be a scam and there is no $500 compensation for incorrect information on fuel mileage.
I also cannot open the app for the $500 reward for my canyon
Cannot open the app for the $500 gift card for my canyon
I can’t open site either.
I cain’t find a place on the site to sign up for the $500 milage issue.
I can’t open site for $500.00 compensation. Please contact me.
This is BS. Just another way to for the MAN to hold up a payment.
i am another disgruntled customer unable to open the compensation offer for the gas rebate. plus with the gasoline increase from Sleepy Biden this wont cover the wrong posted miles.
i can’t open the gmc compensation site….not happy with the hassel. please respond
Also unable to find the place to enter VIN and PIN numbers for $500 compensation. Please respond.
cannot open the compensation site. Please respond.
Annoy open compensation site
cannot open site for $500 compensation
VIN: 1GTG6FEN7M1192408/PIN:9H5YO
cannot open what the heck
just contacted gm CAC dept. and she informed me to use Microsoft edge, I have no idea as I,m a Mac user.
I ended up using my cell phone and it worked.
I finally got it to work. It says it takes about 23 weeks to receive the $500 card.
hi Dianne how did u get it to work
I am using my cellphone and don’t see we’re you can put in anything. Please help
my first comment was deleted somehow. Funny considering I wasn’t that happy when I posted it. I have yet to receive the letter with the VIN and PIN. I have only received the follow up letter. I have called and spent over 2 hours on the phone, been hung up on (twice) been put on hold for 27 minutes and I hung up and finally got someone 2 weeks ago that said he was resubmitting to have the initial letter sent to me. I have yet to get anything and when you call customer service, they transfer you around and around again and again. I called back again today. GM needs to make this right, the fuel economy mistake was on their end
Can’t open or do anything with this app. To sign up
I cannot find a place on the site to sign up for the $500 milage issue either
K ppl, www. Top bar, pin and vin , your pin are last 4 digits? From your first notice , then there is a hidden bar, were its asking you to enter or submit
Had same problem so just called them and walked me threw, so, top bar enter the www. Then enter the link , you have your pin not sure why there saying that its being sent in another notice, after you manage too enter sight be on lookout for hidden bar