General Motors has released a service update to address a problem that can cause the infotainment screen in certain vehicles to suddenly appear black.
The problem: in affected vehicles, the infotainment screen may appear blacked out in cold weather conditions.
The hazards: this problem does not pose any sort of safety risk or hazard to vehicle occupants. However, this problem can prevent occupants from being able to use the vehicle’s infotainment screen, so it would be in owners’ best interest to address the problem.
The fix: dealers will reprogram the infotainment system. These repairs will be performed at no cost to the vehicle owner and will prevent the blacked out screen issue from happening again.
Affected components: infotainment screen, infotainment software.
- 2021 Buick Envision
- 2021 Cadillac CT4
- 2021 Cadillac CT5
- 2021 Chevy Corvette
- 2021 Chevy Suburban
- 2021 Chevy Tahoe
- 2021 GMC Yukon
- 2021 GMC Yukon XL
Number of affected vehicles: GM has not said how many vehicles may be affected by this issue. All vehicles involved in this service update feature either the GM Global B electronic architecture or the GM Vehicle Intelligence Platform architecture.
Owners should: GM will notify owners of affected vehicles and instruct them to make an appointment with their dealer. Owners who have questions regarding this technical service bulletin can use the contact information below to reach out to a Buick, Cadillac, Chevrolet or GMC customer service rep directly. This service update includes vehicles in dealership inventory and customer-owned vehicles that may return to the dealership for any reason.
- GM recall number: N212327470
- Buick Customer Service: 1-800-521-7300
- Chevrolet Customer Service: 1-800-222-1020
- Cadillac Customer Service: 1-877-248-2080
- GMC Customer Service: 1-877-248-2080