The problem: affected vehicles may have been built with faulty third-row headrests that will not stay up after being folded forward. This problem can be traced back to the internal spring tab, which can break when the headrests are folded down.
The hazards: while this is a service update and not a safety recall, it is ideal for a vehicle’s head restraints to be in the upright position when an occupant is in the seat, as it can reduce the rearward movement of the passengers’ head and neck in the event of a crash.
The fix: dealers will replace the structural core of the third-row headrests only. These repairs will be performed at no cost to the vehicle owner.
Affected components: third-row headrest structural core.
Number of affected vehicles: GM has not said how many vehicles in total may be affected by this issue.
Owners should: owners of affected vehicles can bring it into the dealership to make the necessary repairs. This service update includes both vehicles that are still in dealer inventory as well as customer vehicles that return to the dealership for any reason. The service bulletin will not expire until the end of the involved vehicle’s New Vehicle Limited Warranty period. Owners of affected vehicles can also reach out to GM directly using the contact information included below.
- GM recall number: N202316750
- Chevrolet Customer Service: 1-800-222-1020
- GMC Customer Service: 1-800-462-8782