Cadillac has issued a Customer Satisfaction Program notice (no. N202326560) relating to U.S. customers who bought the all-weather cargo tray liner (RPO code CAV) for their 2021 Cadillac XT6 luxury crossover.
The cargo tray liner is intended to provide additional protection when carrying dirty items in the luggage area of the Cadillac XT6. It covers the entire cargo floor and the lower edge of the third-row seatbacks.
According to the Customer Satisfaction Program notice, some buyers of the 2021 model-year Cadillac XT6 may inadvertently have been charged double at the time they purchased the vehicle. Involved vehicles are identified on a GM internal system. Cadillac dealers will provide their customers with a reimbursement check in the amount of $195.
The program is in effect until March 31st, 2023. In theory, customers who have not already received their check by that time will not be reimbursed, but it seems very unlikely that anyone will be missed out in a program that still has more than two years left to run.
The XT6 is the largest of Cadillac’s three crossovers, and sits below the 2021 Cadillac Escalade full-size luxury SUV. It was introduced for the 2020 model year, when it was available in Premium Luxury and Sport trim levels with the naturally aspirated 3.6L V6 LGX gasoline engine, which produces 310 horsepower and 271 pound-feet of torque, and is paired with GM’s nine-speed automatic transmission.
Changes for the 2021 model year included the introduction of the more affordable Luxury trim level. This is available only with the turbo 2.0L I4 LSY gasoline engine, which makes 237 horsepower and 258 pound-feet of torque. It is mated to the same nine-speed automatic gearbox as the LGX. The XT6 is priced from $48,995 for the front-wheel-drive Luxury.