General Motors has issued a customer satisfaction campaign to reimburse 2021 Chevy Silverado 1500 buyers who were accidentally double-charged for optional 20-inch wheels they ordered.
Certain 2021 model-year Chevy Silverado 1500 vehicles equipped with 20-inch Painted Aluminum Wheels (RPO RD4) may have been double-charged for the wheels at the time of the vehicle purchase, according to a GM document that was sent to dealers this week.
Dealers are instructed to provide customers affected by this problem with a reimbursement check to cover the cost of the accidental double charge. Customers who purchased a Silverado LT will receive $1,100 checks, while Silverado RST customers will receive a check for $800.
The optional 20-inch painted aluminum wheels for the 2021 Chevy Silverado have a machine-face finish with Argent Metallic pockets and are available with either 275/60R20 all-season tires or 275/60R20SL all-terrain tires. They cost $1,100 to equip on the LT and $800 to equip on the RST, which are the only Silverado trim levels they are available with. The wheels come with standard black Chevy bow tie center caps when they are equipped on the Silverado RST model.
These wheels are also included on Silverados equipped with the All-Star Edition Plus (RPO PDD) and the Texas Edition Plus (RPO PDP) packages.
Only certain buyers of 2021 model-year Chevy Silverado 1500 trucks were affected by this problem. The reimbursement campaign came into effect in February 2021 will remain active until March 23rd, 2023.
Customers who may be affected by this issue can reach out to Chevrolet customer service with questions or concerns via their toll-free number at 1-877-248-2080. GM’s associated serial number for this customer service campaign is N202326210.
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Comments
They should reimburse Silverado owners for double dipping them on Black bow ties too. GM could easily install black bow ties on the assembly line instead of gold. However, instead of getting a credit for the gold bow tie, they get charged for the black and the gold gets thrown away.
GM should also let people build the vehicles with the color options across the board. Example: Silverado has the Gideon/tan color option for the RST. Why doesn’t the Elevation offer this color. I would buy an Elevation right now if I could build it with the slate/tan interior I would be ordering and buying today.
Why do they call it build your truck when you can’t get the same color combinations as others like SLT SLE etc.?
I can get the color combination with Silverado RST but not Elevation. Why not same console, bucket seats, etc??
Wouldn’t you think that you would notice being charged twice for this? So those that did notice this, said take 800 or 1100 off the price and they got that corrected price, are they getting the 800 or 1100 back in checks? Sounds like it because there’s no way to go back after the paperwork was signed.
Wounder when they’re going to recall the 2020 Chevy Silverado for the squealing in the front left side. They said it was the out put shaf coming from the diff.
That’s covered under drivetrain warranty. My dealer try to charge me, until I said whoa! That’s drivetrain !
GM should reimburse all of the 12-19 owners who have had to replace their crap transmissions as well
I think they should reimburse 2020 Silverado owners who vehicle keeps giving alerts or warnings that are not real, low tires, cars next to you, cruise control shuts off, slams on breaks coming out from under bridge. Friggin nightmare this truck has its own mine.
Or how about the squeaking sound on hot start up that sounds like the starter but is actually the bypass valve in the muffler? Replaced twice already less than 20k and it still does it. That’s what 5 recalls and other fixes now already on a new truck? New technology is BS.
In my state, if a 3rd attempt to fix the same issue didn’t fix it, then you can lemon law it.
How about paying Bolt owners 20% of purchase price being that they reduced charge capacity to just 80%? I paid for a 230 mile range car that now can barely get 150 miles! I understand range lost over time and charge cycles but until the reprogramming, due to battery fires, a full charge was 200 miles.
Will we be notified if we qualify for this reimbursement or do we need to call the number for GM? There should be a link where we can put our vin number to see if we qualify for this.
How about all the interests they will still have to pay on that 800 or 1100 dollars over the course of payment.
E technology….. the biggest scam in history , more costly $ to produce using otherwise more $ valuable resources, more $ inefficient and costly $ to operate and more $ to dispose of and recycle properly as in no viable options to date……but hey we feel good because were “saving the environment right? ….more! more! more! That’s Kringlish if you didn’t already know.
When is there going to be a recall for the silvarado rear end locking up for anything 2014 and up? I’m stuck in a 2011 and will not buy another silvarado until this gets corrected. ! Any updates other than they won’t recall it out there?
The phone number in the article I believe is a fax # as all I received when I called it was a screeching sound. Is there another number?
Yes 1-800-222-1020
The GM dealer I bought my truck from charges for mud flaps on the trucks which is a safety item in Saskatchewan. And I was also charged 1000 dollars in 2016 to upgrade the stereo to Android Auto but never recieved a credit for the stock stereo that they kept.
THE PHONE NUMBER DOES NOT WORK
This phone number is for On Star. Please provide the correct phone number.
Has anyone gotten this yet.
No,after calls to GM customer service and a trip to the dealership nobody seems to know anything about this
the people at the dealership were completely useless. The y had no idea about anything…