General Motors has issued a customer satisfaction campaign to reimburse 2021 Chevy Silverado 1500 buyers who were accidentally double-charged for optional 20-inch wheels they ordered.
Certain 2021 model-year Chevy Silverado 1500 vehicles equipped with 20-inch Painted Aluminum Wheels (RPO RD4) may have been double-charged for the wheels at the time of the vehicle purchase, according to a GM document that was sent to dealers this week.
Dealers are instructed to provide customers affected by this problem with a reimbursement check to cover the cost of the accidental double charge. Customers who purchased a Silverado LT will receive $1,100 checks, while Silverado RST customers will receive a check for $800.
The optional 20-inch painted aluminum wheels for the 2021 Chevy Silverado have a machine-face finish with Argent Metallic pockets and are available with either 275/60R20 all-season tires or 275/60R20SL all-terrain tires. They cost $1,100 to equip on the LT and $800 to equip on the RST, which are the only Silverado trim levels they are available with. The wheels come with standard black Chevy bow tie center caps when they are equipped on the Silverado RST model.
These wheels are also included on Silverados equipped with the All-Star Edition Plus (RPO PDD) and the Texas Edition Plus (RPO PDP) packages.
Only certain buyers of 2021 model-year Chevy Silverado 1500 trucks were affected by this problem. The reimbursement campaign came into effect in February 2021 will remain active until March 23rd, 2023.
Customers who may be affected by this issue can reach out to Chevrolet customer service with questions or concerns via their toll-free number at 1-877-248-2080. GM’s associated serial number for this customer service campaign is N202326210.