GM Vehicle Tracking Just Got A Lot Better
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Back in March, GM Authority posted an editorial outlining some of the problems of modern GM vehicle tracking, including a lack of clarity and information provided to customers that choose to order a vehicle, rather than pick one up off a dealer lot. Backing the assertion is a number of GM Authority readers who have provided their own stories of frustration over the ordering process. Thankfully, it looks as though GM vehicle tracking just got a lot better.
As it just so happens, GM dealers now have a new tool at their disposal called “VINVIEW.” Introduced via a partnership with FreightVerify, a logistics and supply chain company, dealers for all four GM North American brands can now track new GM vehicle orders with greater ease.
Here’s how the new GM vehicle tracking system works. VINVIEW utilizes a vehicle’s OnStar module to track the vehicle location, providing near-realtime VIN location, mapping, and intelligent ETA for dealers.
A dealer can now use VINVIEW to pull up a vehicle order, and find information provided on the vehicle model, trim level, the last major “milestone” (such as if the vehicle was bayed is now ready for shipping), where it’s coming from, when it’s scheduled to be picked up, destination details, and ETA.
Essentially, VINVIEW provides an overview of the entire supply chain for dealers. As such, when a customer asks for more information on their new vehicle order, the dealer can use the new GM vehicle tracking software to provide the customer with an update.
For now, VINVIEW is only available to dealers. However, it bears to reason that at least a portion of the information provided could be made available directly to customers sometime in the future, which would no doubt fall in line with the expectations of some customers in the modern age of instant gratification.
Incidentally, the COVID-19 pandemic is partly responsible for this latest upgrade in GM vehicle tracking. We’ll have more information on how in the near future, but for now, make sure to subscribe to GM Authority for ongoing GM news coverage.
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So long as I can stop them from tracking my car once I take delivery of it I am all for this.
Once the car is in the possession of the customer the customer should have 100% control of the car.
Hate to tell you but Onstar is already tracking you and seeing how and where you drive
Ha! From first hand I can tell you this is by far the most inaccurate service that has been provided lately.
Came here to say this. Watched a Colorado ship last week. System told me it was moving, it stopped tracking just south of Indianapolis then arrived the next day without moving on the map for 24 hours.
I work for GM. It isn’t accurate. Example: i have an incoming 3500. This new tool says it’ll be here 1/31. The vehicle order portal says 2/5. The people who actually have the truck say 2/13. I don’t trust the computer systems as they are very inaccurate. Cars come in WAY earlier than expected too!
This is only after the car is built.
What about before it’s built? It OBVIOUSLY can’t be used as there is no OnStar module to track.
The dealers didn’t seem to have a problem with GM OrderBook or GM WorkBook, or whatever it was called.
As long as they were willing to actually look. That was 90% of the problem.
I learned a lot about GM’s process since I ordered my first car back in 2001.
I outlined the process (from the minute the order is input into the system to the minute the car arrives at the dealer) in Word documents and provided it to people who ordered cars.
It’s pretty comprehensive.
And it takes the dealership out of the equation all together.
Dear “m,”
Could you please share with me the Word document that is referenced above?
I have an order number for a 2021 CT4 Cadillac, but it has been since Nov. 28 that I ordered it from my local dealer. Any help would be appreciated!
P:ost your email address and I’ll email the docs to you.
Is it available to Canadian dealers or only US dealers?
Canadian dealers I use it for my customers
is it possible to track my order? thank you
What is the overall percentage of “customers that choose to order a vehicle, rather than pick one up off a dealer lot” of all sales?
I have the impression, that in USA significantly more car sales concerns cars which are present on the dealer’s premises, instead of by order with specific set of features and colors according to the customers wishes. Here in Germany, more cars are bought as ordered on specs rather than vehicles on the dealers premises.
What’s the deal?
I ordered my Chevy Silverado 2500 HD to my specs back in august and got it in November last year
My curiosity is still not satisfied.
I ask, because here in Germany, most cars are ordered (via a dealer) with bespoke specifications instead of making do with what the dealer has in store. In the latter case, the cars or often already registered for use on public roads, thus are to be considered “2nd hand”, which allows the dealer to give a higher rebate from the official list price.
What are the percentages of those two ways of buying cars in the USA?