The problem: affected vehicles may have a condition where, if an over-the-air update was sent to an affected vehicle, the update would fail. Customers will see the update is available in the infotainment display, but after accepting to the terms and conditions and attempting to install the update, they will receive an update failed message.
The hazards: this problem does not pose a safety hazard to the owner, but the infotainment display will not receive updates if the problem is not addressed. This may affect the display’s ability to operate as intended.
The fix: dealers will be instructed to replace the entire infotainment display in affected vehicles. This fix should remedy the problem and allow the infotainment display to begin receiving over the air updates.
Affected component: infotainment display screen.
Owners should: GM will notify owners of affected 2021 Chevy Tahoe, Chevy Suburban and GMC Yukon and Yukon XL vehicles and instruct them to make an appointment with their dealer. Owners who have questions regarding this technical service bulletin can use the contact information below to reach out to a Chevrolet or GMC customer service rep directly.
- GM recall number: N202319250
- Chevrolet Customer Service: 1-800-222-1020
- GMC Customer Service: 1-800-462-8782
In addition to this TSB, GM also issued a recall for the 2021 Chevy Tahoe, Suburban and GMC Yukon recently due to an issue related to the front seat belt bolts.
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