The Chevy Bolt EV ranked second in the J.D. Power New Electric Vehicle Experience Study, which aims to measure owners’ satisfaction with their electric vehicle in both premium and mass market segments.
J.D. Power asked participants of this study to rank their EV ownership experience across seven different categories: accuracy of stated battery range, availability of public charging stations, battery range, cost of ownership, driving enjoyment, ease of charging at home and overall vehicle quality and reliability. This information was then used to give each new electric vehicle a score based on a 1,000 point scale, with a higher score reflecting a better overall ownership experience.
The Chevy Bolt EV was ranked second among mass-market electric vehicles in the study, achieving an owner satisfaction score of 745, while the Kia Niro EV was the top ranked mass-market EV with a score of 782. The Hyundai Kona EV was right behind the Chevy Bolt EV with a score of 743.
The segment average for mass market EVs was 730. Both the Nissan Leaf and VW e-Golf were ranked below the segment average with owner satisfaction scores of 712 and 696, respectively.
Premium battery electric vehicle offerings, like the Tesla Model S, Tesla Model 3 and Audi E-Tron, for example, were ranked separately in this study. The Tesla Model S and Model 3 were the top ranked premium EVs with scores of 798 and 790, respectively.
J.D. Power’s study found that driving range was the most important influencer in a consumer’s purchasing decision when buying an EV. Additionally, in both premium and mass market segments, the accuracy of the stated battery range and actual battery range experienced by the owner accounted for about 20% of their overall ownership satisfaction.
“Even though most owners drive less than the stated range of their vehicle’s battery, they still want to know that the actual battery range is close to the stated battery range,” senior director of global automotive at J.D. Power, Brent Gruber, said in a statement. “It’s still about peace of mind.”