General Motors has partnered with software company Mitchell International to launch the GM Canada Collision Repair Network, which is described as a software platform that provides “business and technology resources designed to streamline the repair process, increase consumer confidence and support the safe return of GM vehicles to the road.”
Mitchell, a San Diego-based software developer specializing in the automotive repair business, will serve as the program administrator for the GM Canada Collision Repair Network. As such, it will be responsible for overseeing enrollment in the program and verifying that Canadian repair organizations meet the company’s required standards for facilities, training, tools and equipment.
GM says “participating facilities” will also use the Mitchell Cloud Estimating with Integrated Repair Procedures software, which will help them create estimates for vehicle repairs and access to GM repair procedures as the appraisal is written, reducing research times and helping to facilitate proper vehicle repair.
“We’re honored to support GM and its launch of the Canadian GM Collision Repair Network,” said executive vice president and general manager of Mitchell’s Auto Physical Damage division, Debby Day. “Close collaboration and a joint commitment to proper, safe repair has resulted in a successful program for Network participants throughout the US. Having recently introduced Mitchell Cloud Estimating to the Canadian market, now is the perfect time to expand the program to all of North America.”
The GM Canada Collision Repair Network mirrors GM’s U.S. program, which launched in 2018 and is also managed by Mitchell International. With the launch of the Canadian network, GM will now have one single set standard for vehicle repair across North America, from essential tools to curriculum for technician education and more.
Bob Rintoul is the vice president of Myers Automotive Group, a dealership group in the Ottawa area. He says the launch of the Canadian collision repair network will make it easier for his employees to repair customer vehicles and will also give customers peace of mind.
“With the GM Collision Repair Network, we can be confident we have the resources needed to get vehicle owners back on the road safely,” Rintoul said. “And with the certification, we also have an advantage over the competition.”
While the GM Canada Collision Repair Network is only available to dealers at the moment, it will expand to include Canadian independent repairers and Multi-Site Operators (MSOs) starting in 2021.