A law firm in California says it has filed a class-action lawsuit against General Motors on behalf of purchasers and lessees of vehicles that were allegedly shipped with defective infotainment systems.
The lawsuit, filed by San Diego-based firm Finkelstein & Krinsk LLP, asserts that GM was aware that the IOR seven-inch infotainment system it used in certain vehicles was defective and did not disclose that information to purchasers and lessees of affected models at the time of the transaction. The infotainment system is known to “suddenly and unexpectedly” ramp to the maximum volume and will “occasionally go completely black or reboot while the vehicle is being operated.” Additionally, the rearview camera image display may continue to display, or go black, after the vehicle has been shifted from reverse to drive.
Finkelstein & Krinsk LLP claims the following vehicles with the IOR seven-inch infotainment system are affected by this problem:
- 2018-2020 Chevrolet Colorado
- 2020 Chevrolet Blazer
- 2018-2020 Chevrolet Equinox
- 2020 Chevrolet Camaro
- 2018-2020 Chevrolet Silverado
- 2020 Chevrolet Sonic
- 2018-2020 GMC Canyon
- 2020 Chevrolet Trax
- 2018-2020 GMC Sierra
- 2020 GMC Terrain
The lawsuit also indicates GM issued a software update for the IOR seven-Inch infotainment system in October of this year and again in November, although these updates “only exacerbated the issues associated with the alleged defect.”
This isn’t the only class-action lawsuit that has been filed over alleged defects with the IOR seven-inch infotainment system. A similar suit was filed in Florida in September, which also alleged the system’s audio will randomly spike to max volume and experience other operational bugs and issues. That suit also said that GM dealers refuse to replace or repair affected infotainment systems and that the automaker will not issue a recall over it, either.
The Finkelstein & Krinsk LLP suit is a nationwide suit that involves anyone who purchased or leased any of the affected vehicles new from a GM dealership.
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Comments
GM has IOR and IOS radios, IOS is the more advanced version and so far I’ve only encountered small bugs with it, some already patched out by OTA updates.
All the Lawyers will retire millionaires and everyone else that owned or leased one of these vehicles will get $17.00 . America.
Imagine if these attorneys went after Microsoft, Apple, Google, or any other computer software or hardware company. They would all collapse with the number of issues they have that they never get fixed. At some point, an attorney is going to realize that the real money is not with GM or any other traditional manufacture, the real money is in going after Tesla with all their software and hardware issues.
Sam will still break out his GM dig shovel, good luck trying to reproduce your “success” from the oil consumption piece Sammy boy, it’s all down hill from there!
They are, they have and they won. Microsoft just got dinged for over 500M in Canada.
It’s about time for some action to be taken to fix this ongoing problem…
I have the same problem. Where do I find a link to the law suit. Went to dealer twice they say nothing can be found wrong with informant system.
I had a 2019 gmc terrain and the 7 in infotainment center did the same thing. Dealer claimed it was ok. The vehicle had many issue. Also wouldn’t shift or was very delayed.
My 2016 silverado does the exact same thing
2016 buick regal does the same thing also ..
Different infotainment system, but my 2017 Chevy Bolt sometimes does almost the same thing: black screen and/or unable to adjust the sound volume, occasionally reboots for no obvious reason. The system errors occur relatively infrequently, like once a month or so, but are still very annoying. The Bolt owners’ web site has a number of threads with people complaining about similar issues. I’m sure glad the power train electronics don’t misbehave like that!
Other than that, how do you like the Bolt? Is the listed eange fairly accurate?
Despite the occasional infotainment glitch, I am satisfied with the Bolt. A lot of people complain the Bolt’s seats are uncomfortable, but the seats seem fine to me. Otherwise, the build quality of the Bolt is good. The electric power train is very good. The transition between electric regeneration and friction braking is smooth. So far no problems with battery capacity decreasing. I routinely get more than the promised 238 miles per charge.
I previously owned a used Nissan LEAF for four years. What a contrast. The LEAF was a despicable bucket of bolts with stupid stuff breaking but being expensive to repair. The LEAF only had about 32K miles when sold it, but had already lost 1/4 of its battery capacity. That limited to driving only about 60 miles before the LEAF had to be charged. Bolt wins hands down.
Edited: to fix spelling
Just bought a 2021 GMC Sierra 2500. Has about two thousand miles on it and the screen went out on me yesterday morning. It came back on when I drove the truck later on and hasn’t done it again yet but like wth it’s brand spanking new.
My 2015 Silverado has done that numerous of times. Also when turn radio up it sounds like the speaker wires are touching. And if radio is up when you come to a stop the radio turns down.
I told the dealership about it and they tried to charge me to fix it.
“And if radio is up when you come to a stop the radio turns down.”
that’s a common option in radios for decades, search your menus for SVC ; “Speed sensitive volume control”
It might not have the exact name but there are similar options in most cars.
You can go into settings and shut that off.
The IOS and IOR radio system AKA; FRED’s are FWIW big POS’s IMHO. LOL. Way too many electronics and way too many acronyms!
My 2016 Chevy Impala screen went completely dead one morning. Almost, I kid you not 20 miles before the extended warranty expired (60,000 miles). Over $1700 to replace. Now and these days things don’t last long. Manufactured to last only looking enough that you’ll get pissed off to buy a newer vehicle.
My 2016 chevy Silverado does the same thing. It will stay that way for a few days unless I pull the fuse for that circuit,…. then when I replace the fuse it works beautifully. I’ve had the radio and infotainment system replaced,… still does the exact same damn thing.
It’s very clearly a defect
My 2016 Cadillac Escalade is in the shop for it right now and they are telling me there’s no problem with it.
My 2018 GMC Sierra wouldn’t connect with my bluetooth phone even after I purchased a new Galaxy S9+ android. My new truck was at the dealer four times for several days each time with the problem. Finally they told me they replaced the OnStar module. To this day when I use OnStar there’s bad reception breaking up and voice going up and down.
My 2020 Enclave does the same thing.Sometimes the screen goes black and the volume goes up or no sound at all.For as much as I paid for it you would think that G.M. would fix it or replace it.My 1994 Jeep stereo would stop playing during a CD and would not eject.After 5 times of trying to fix it they replaced it with a new Eclipse stereo.
To be fair I took my 2020 Enclave to the dealership to get it checked before Christmas and they couldn’t find any codes.The next day it started working properly so far so good.I hope it stays that way because my wife and I are very happy with our Enclave.😁
2019 traverse does this as well, only the volume control freezes and sometimes the system just turns off and will come back on whenever it wants too.
We have found this issue to be related to the OS of our iPhones. Many of the complaints listed on this page appear to be similar to this problem. I understand the same happens with other operating systems when they have a code glitch. I believe this is why toyota has been so reluctant to add Apple CarPlay and Android Auto, as people will blame the car company when in fact it has nothing to do with what was provided, but rather what was added plugged in later.
What about the spinning map issues with 2013 Volts? The map in my Volt started spinning less than 100 miles outside the warranty. If I’m driving through residential areas, the map spins and also renders navigation useless to. However, if I’m driving on a highway or desolate roads, it works just fine.
2020 Silverado High Country back up camera always dims when put in reverse. The camera works fine when you shift back to neutral or use the touch screen. The radio also does funky things. Its clear to me there are software problems.
My 2014 Chevy impala does the same thing the radio always reboots and no sound comes out of it but I can be on the highway or anywhere and it reboots constantly
The best and quickest way to fix this problem permanently with your chevy Impala is to trade it in for one of the following sedans, Honda Accord, Toyota Camry/ Avalon, Mazda 6, or a Subaru Legacy. These foreign car companies that make US build cars are much more reliable and dependable than a Chevy Impala made by GM.
That’s funny all those cars seem to be having the same problem it’s an Android you can just Google any of this cars you’d mentioned and they have the same problemsl
They caught the covid 19.
That is funny I had a lady buy a 2020 Toyota Camry that is spending more time in the service department that she has been driving it cannot find the issue. I believe anything mechanical will break down. Since manufacturers not building their own actuators. If the manufacturer build every part of that car we would not be able to afford to own one.
LOL Subaru Forester. The Samsung Harman system in that thing is 10x worse than GM’s. The thing locks up and drains your battery and leaves you stranded. They have to dismantle your dash and swap out hardware to fix it.
Besides, this GM infotainment system is made by Toyota (Denso TEN). The Japanese simply aren’t that great at software.
Chev Equinox 2015 does same thing takes too long screen to appear sometimes goes blank
My 99 Chevy Astro Cargo bought new. 360,xxx miles original motor. Second trans original ball joints original radiator and hoses original rear end quarter size spot of rust. 1 starter. 3 alternators. 3 tune-ups. 1 water pump. Brake hoses all and a brake line. 1 fuel pump. One set of universals. Multiple brake jobs tires hundreds of oil changes. 3 different sensors. 2 sets of shocks. And I’m happy happy happy. New stuff is junk. Over priced and lovely trips back to dealer just to be told there’s nothing wrong with it. As I was told when I had my 2004 piece of junk 6 different warranty issues Colorado service manager stated all car manufacturers do warranty work. All I can say you guys can do when you get a good one keep it!!!
The best and quickest way to fix the problem with your Equinox is to trade it in for a Mazda CX-5, Honda CR-V, Toyota RAV4, or a Subaru Forester.
We owned a Subaru Outback and it was a disaster. From the minute it was out of warranty we averaged $1000 a year to keep it running. We replaced it with a cheap Chevrolet Sonic and it sold my wife on getting another Chevy, our Traverse. Besides having the catalytic convertor get clogged, it had zero repairs until it was traded in at 130k. My mother-in-law has done more repairs on her same year, way less mile, corolla than we ever did our Sonic (corolla has gone in for more than 4 actual repairs prior to 90k).
While you might have experienced something different, we learned it was no longer 1985. Most manufactures make reliable products. Now days it is a matter of personal preference and deciding if the moral issues each company represents meet your standards. We have 4 daughters with 1 going to school to be an engineer and it was Mary Barra who inspired her. I know some may not like Mary, but what she has shown our daughters is that there is no glass ceiling at the better companies. Our goal is to support the companies that help our kids realize the only limits in life are those they set.
My 2013 ATS froze on me and I was told it would cost a minimal of 1500 to fix.
Join the club. I also have a 2013 ATS and my cue system is frozen as well. I was told the same amount to fix. This is not fair, we should not gave to pay ourselves. I’m a senior citizen and on a fixed income. I cannot afford these prices
My rear window leaks and now I have to pay 1400 dollars to fix it . Truck has 39000 miles on it and is a year and a half old. I was told that I was not the only one who has had this problem but still have to pay for it . Thanks GM maybe I will boy another 10 trucks from you like I have in the past. Guess again
All the manufacturers have issues, but the good manufacturers fix their errors for their customers. For example, I have a 2005 Toyota Tacoma whose frame totally rotted out to the point the frame was ready to crack in half. Toyota sent me a letter in 2016 stating they knew the frames were bad and they would paint or replace the frame. My truck was bad enough it got a replacement, and this time it is powder coat or something durable that doesn’t rust and still looks good. The Tacoma was past its warranty in both time and miles, but Toyota proactively fixed it without me needing to beg for a repair. They knew they screwed up, owned up to it and fixed it. I would have never bought another Toyota, but now I might. GM could take a lesson from that.
The GM infotainment head units quite obviously have lousy software written by a 8th grade hacker as an after school project, or something substandard in the hardware, or both. Given the groundswell of responses to this article, you can count on the fact GM totally knows it. The problem with the infotainment systems has been going on for years, so why the heck has the issue not been escalated to the point where if not the existing units in the fleet are being fixed, at least the units going into cars being manufactured now are properly functioning?
toyota had to be sued to fix your frame. The settlement amount was $3.4B. You can Google to learn more.
Sadly all too often, all car companies end up in a lawsuit to do the right thing.
This is their thanks to the US taxpayers for bailing them out but they won’t get a 2nd!
Honda and Toyota have the same lawsuits going
You can keep your Japanese junk they have the same problems too
The 2021 Colorado from Canada has this same issue..
I didn’t think about complaining but now I see it’s an issue yeah my radio like turns completely off lol got to call my boy at the dealership
Have 2018 Chevrolet Silverado has this issue
I have a 2020 Silverado
And my screen goes dark
Sometimes speedometer flashes
Then not registered properly
I just thought it was the cold
2018 Buick Regal Infotainment System reboots while driving. Various other problems as well. Set off alarm when opening door, transmission searches for gears at low speeds and sometimes delays during engagement, doesn’t detect fob, steering assist error twice but vehicle drove fine, when switching car off goes to ‘Accesories’ instead of off. dealer says they can’t replicate the problems and no codes showing up so they can’t do anything. Been over a year. Canada.
Sounds like you were the recipient to a Friday night special my friend. Someone at the manufacturing plant was either ready to start the weekend early or just didn’t give a damn on quality.
My 2016 GMC Sierra Denali screen has black out a few times and the back up camera stays on after shift to drive.Other models need to be listed.
I have a 2020 Chevrolet Malibu premier and I’ve been having problems wit my infotainment system as well it blacks out occasionally and comes back on and it also jus changes the song or station on it’s on been doing it since I bought the car never thought it was a big deal til reading this!!!!!
My 2018 GMC TERRAIN radio goes out and the screen goes black complain several times to the dealership. There response was bring it in for us to reset but the issue continues. So you to check into the 2018 GMC TERRAIN as well
2020 Sierra will randomly disconnect from my phone, change stations, increase volume or sometimes even go really quiet. It’s quite frustrating ton spend that kind of money on a vehicle and it doesn’t even work the way it should.
My 2016 Silverado 1500 has 81k miles. It has a long history of these issues: black screen, volume issues, touch screen buttons not working…
Started my new 2020 Silverado yesterday and had no radio. I could bluetooth my music off my phone but no FM or Am .
My 2020 silverado ior went black one time on me. Haven’t asked the wife if its happened to her yet. Trunk only has 3000 miles on it.
2020 high country rear camera stays on in forward! Only 500 miles
They need to add the 2021 Chevy Trailblazer RS to the list too! I have the 8 inch screen and literally 3 days after driving it off the lot on December 12th, 2020 here in Woodstock Ontario (Canada), the screen went black and onstar went red. It has now been back to the dealership this week more times than I’ve actually driven it with no explanation for the cause other than “Maybe it doesn’t like the cold”…..SERIOUSLY? Pretty sad when you pay cash for a brand new vehicle that you thought was going to make you feel safe to be driving in, with LESS THAN 500 kms on it…..only to find out you bought a lemon. FRUSTRATED AND NOT HAPPY!
Has anyone ever tried the update cd ( navigation, info center improvement, etc) Chevy has been trying to get you to buy for $99.00? If so, has that fix any issues or made it worse?
I purchased a 2019 Colorado with only 3 miles on it at time of test drive 8 miles at time of purchase. Within a week of purchase the system reboots at random. A few days later screen goes black and unresponsive. I have made 10 trips to the dealership with zero repair just garbage excuses about they can’t fix it. I presented 6 videos of the system having issues and they still deny anything is wrong or want to correct it. I currently have a GM advisor working on this case with me to pursue further.
Issues :
Black screen
Unresponsive system while driving
Random reboots while driving
Random volume increasing while driving
Random odd fax machine sounds while driving
System goes out for hours no radio , GPS , or camera
2016 Colorado info screen freeze up touch screen buttons don’t work. Have to reset by pulliing out fuse for 5 minutes. Then putting back in then screen works for a few minutes and screen freezes up again. Will never buy a GM vehicle again. After all the money we gave to bail them out what a joke they are!!!!!
I had tried that with my 2016 brand new with 2 miles on the dash. I pulled out the fuse, disconnected the battery to drain any electrical current that may still be in the system. Nothing! Finally the chevy splash screen would not even show up. Then I knew it was dead
Sons brand new 2020 camaro went black on back up camera. Very low miles . Hadn’t even made his first payment.
Same issues with my 2016 Yukon
I have a Kia Rio no problems
Also happens to my brand new 2019 chevy trax. Brand new from the dealer week after a bought it. Sometimes just have black or pixelated screen for a day or two. then it comes back.
If it happens to an iPad, why does anyone expect it wouldnt happen to their infotainment system.
We are not talking about an IPAD ware talking about an investment that we pay thousands of dollars for . My concern was to check into the 2018 GMC TERRAIN as well not an IPAD how dare you try to insult my intelligence. Oh yeah I have screenshot your smart comment and will be filing a complaint with the BBB
My Jeep Grand Cherokee’s infotainment system is flawless and easy to operate. I’ve been done with gm for awhile now.
My 2016 GMC SIERRA 2500 DENALI does the same.
The tv screen thingy would be the first thing i’d tear out of these plastic wonder cars.
Back up camera?
Seriously?
Same issue with my 2014 terrain, we included in this lawsuit?, …. outcome??? Should we all be expecting recall notices?
My 15 Sierra hd went black for a couple hours and my wife’s 16 Colorado 2.8 drops calls, puts calls on hold, navigation system goes crazy all the time.
It would be nice to but everything now is so centralized to that screen. Not like the old days when we could replace the old ac delco knob system radio.
My 2018 Silverado never had these issues. When I attempted to update the navigation system for $99.00 bucks, it did nothing. Now that I’m reading these comments, I have noticed some minor lag but that’s it. As far as up road updates, nothing. It still can’t see the new roads. Very dissappointed for money wasted.
Seems like Chevy just uses crap tech for their infotainment units. My 2015 C7 has an issue where it’ll just cut off and I have to lower and raise the screen for it to come back on. It’s also slow AF on startup lol. Junk!
My 2015 Camaro 1LE Infomat NAV Radio freezes, shuts off, and reboots all time. It has been into the dealer 3-4 times and they refused to replace it. Supposedly they updated the software and it is no better than before. Love the car but this system is absolutely junk! Guess my next option is to contact the Attorney Generals office in Florida and file a complaint.
My 2016 Silverado, changes stations,changes the language all the time!
My 2018 Silverado hasn’t had any problems with this. Even the rear defrost hasn’t had an issue and there is a recall for that. Now the cold start up in the winter isn’t great. That needs to be addressed. Dealer didnt knkw what was wrong.
I have a 2016 Silverado 1500 LT. Truck is equipped with 8″ radio. Went to dealer 2 weeks ago and paid $150 for android auto update. My backup camera immediately quit working. Dealer claimed it did not come with one factory. I call bs, as they confirmed it was an OEM camera. They said I have to find a GM Tech that doesn’t work for the dealer to fix my issue. They even suggested I buy an aftermarket camera and have N audio shop install it. The correct fix would be to flash and install new firmware. They say they can’t do that. Im pursuing other dealers with hopes someone cam fix the issue.
My 2021 Tahoe has the same issue.
2017 Chevy SS sedan doing the same thing. Replaced once under warranty. Still the same issues.
I’m having the same issue with my 2021 Tahoe. The service department has had it over a week and still can’t fix it!
I bought a new 2020 Silverado in October had issues with the system. My xm radio and backup cam failed several times. Took it to dealership three times and talked to xm customer service several times as well. Finally after raising hell in the showroom and showing them that xm said the system was defective. And complaining to Gm. The dealership took action and installed an system reboot.
I have a 2014 Cadillac SRX and my OEM Cadillac QUE screen is black also. So there I can not see or use any of my commands or my radio. Vehicle’s are way too expensive to be made with defective parts and manufacturers not wanting to do a recall.
I am also having the same issue with my 2018 GMC Terrain. My screen will go completely black all the time.
It makes me wonder why the infotainment problems weren’t noticed and addressed while GM engineers were driving test mules. The problems happen frequently enough that they would have been noticed by someone. The issue has been going on across several model years and many models. One hopes there is a feedback channel from dealers to the GM engineering brains when a repeating pattern of customer complaints emerges. The only plausible explanation would be that GM had to know, but didn’t regard customers well enough to fix the issue, and continued to make and sell new cars with the known issue for years.
Car makers better get off the computer screen kick and back to basics . Maybe an in car audio amp but thats all .the tech you bought yesterday is already out dated. Having the room to put in the new next is more important .
Do people truly expect anything produced by GM to NOT have issues? I honestly don’t understand why anyone would purchase a GM vehicle.
We purchased a 2020 Chevrolet Equinox 2.0T LT with the volume issues. General Motors will only issue a recall if it is a safety issue only.
I have a 2010 Chevrolet Camaro that has a little over a 104,000 miles on it, it has had three, count them, three engines in it since it was purchased new.
This car was the first in the nation from what I was told from the dealership from General Motors that had a clutch problem right out of the gate, and it took a year-and-a-half for General Motors to do anything about it, and the only reason why, because they had several other complaints regarding the same issue. Did they issue a recall because of the bad flywheel, nope!
The only recall on this car is for the key fob, because a engineer that was six foot four hit the ignition key while it was running with his knee and turned the car off.
I was forced to Shell out almost $2,000 for a rental car while my Camaro was having its third engine put into it, and when I tried to get reimbursed from General Motors for the rental car because it was their motor that was defective, all I got was a, no!
How about a lawsuit against them about the brake lines rusting through because where they ran them on top of the frame as it passed under the firewall. That causes water to run down on them rusting them to early failure and sudden brake loss. This is in their pickups. If that isn’t a safety factor what is.
My 2019 Silverado has been relatively trouble free. It’s 7in screen radio has been updated to stop the blinding BU camera glitch. It has locked up 3 times in 2 years though.
Look the heart beat of America was last decades cheverolet. Love my HHR. No screen no radiio frequency noise generated by HID or LED lighting..important if one uses two way radios and a computer / wifi hookup in the car . I would prefer to have the room to install my own toys in the vehicle as opposed to having a portion of the purchase price go to licenses for that tech ( apple, android, microsoft) . Simply supply me the driving experience. And thats it ..
Whew!! Guess my C8 has dodged that problem!
GM sure has had their share of problems this year. Seems to be something everyday.
My infotainment center froze and I was told it would cost $1500 to replace. I have a 2013 ats
The last GM vehicle I owned was a 1989 IROC Z28. That piece of crap stranded me so many times because it would not start. Some kind of issue with the computer. Dealership witnessed the problem several times but never could fix it and refused to do anything to resolve the situation. I finally got rid of it and swore that I would never buy a GM car again. Best decision I’ve ever made.
You think GM cares about quality? Watch any of their trucks go past and tell me you see both corner marker lights on. It has been a problem for decades. Guaranteed at least one of them will be out.
More GM sheet! Probably saved a few pennies on defective design so Mary could spend on her 100k Lectrics nobody can afford.
The problem is the eclipse caused Galactica space weather in the atmosphere and negative ions
My 2017Buick lacrosse is having the same problem the rear camera is still showing I’m in reverse after I shift to drive and pull off🙄 it also doesn’t play music sometimes when I play Bluetooth which is weird cuz every time I get in my car it automatically connects to my Bluetooth… So as you see another vehicle needs to be added to the list 😔 I’ve only had the car for 4 months
Dont buy nissan titan dose the exact same thing
I bought a Chevrolet Silverado new has only
71000 km . I have gone through 3 batteries, 1 starter,2 water pumps, lighting issues and other electrical
Loved GM products but they have slip majorly in there quality . I WILL BE MY LAST GM Vehicle
You got the SAE version when you should have gotten the Metric one bro.
It’s not that dealers won’t fix the problem it’s that they can’t without gm approval so it’s all on gm not the dealerships and even when a dealer gets the ok it takes months for it to even get to the dealer
Back up camera are now considered safety issues lol. Google ford back up camera recall.
Yeah right, after googling “ford back up camera recall” go to fordauthority.com and do a search,,, nothing!
Sam, biased shovel?
https:// www. consumerreports .org /car-recalls-defects/ford-and-lincoln-recall-2020-models-for-faulty-backup-cameras/
There it is, not hard to find.
Well i’m glad someone brought this to light. I bought a brand new 2019 Equinox 0 miles. One month later back up camera went out and whole screen went blank. Guess what the dealer told me……… They have no clue what is wrong just keep driving it. Well we did, then next thing you know, the whole car shut off completely while driving down the road. Brought it back to the dealer again and they said they have no clue, to keep driving it. Called GM…………guess what they told me…..they also have no clue why its doing that. OK so I told them either fix it or Im sending it back under lemon law. Of course they dragged this out to the point the lemon law expired for me to return it. I will say that the OTA update did fix it, but GM gave me the flat out run around and acted like a bunch of dumb azz Engineers!!!
I have a 2020 Silverado custom truck with the ior. It has gone black on me and shut off. Took about 40 seconds for it to come back on.
This also happens to the Impala…check out Impala Forums. Complaints abound about it. My 2017 Impala bottom 1/4 was black for the second time this week.
Full screen has got black a half a dozen times. I have 2 reprograms done, still does it.
My 2020 F150 and current 2018 F350 both have had these same issues with no fix. Screen blacks out, have to reset them or restart the truck. No fix from Ford. Go after Ford too.
Agreed. The Sync2 in my wifes 13 Taurus SEL took a dump about a month ago. To fix it will require a new APIM so a lot of money. Wish I could just throw an aftermarket DD in it, but then you’ll lose things like climate and voice controls, etc.
My 1SS 1LE hasn’t given me issue even though it is a much newer car.
Hacked by Russians or built by Chinese.
Sadly the manufacturer gets blamed for a faulty product that their vendor or supplier sells them,customers blast the car company of course when issues arise when its suppliers overlooked,generally unaware parts supplied outsourced. The big 3,all have issues and repeatedly use the same vendors, denso makes parts for all 3,webasto sunroofs supply Nissan ford kia Hyundai ect. I prefer dodge products ,which shares the same vendors as well. There all way overpriced but sale like hotcakes .
True. But once the manufacturer has news and concerns over products THEY buy from venders and suppliers it’s their responsibility to resolve those said issues. Either way it’s their responsibility to make it right
By a Toyota tundra you will not have trouble
It’s spelled “buy.” I don’t even want to correct any of your other grammar as I mess up as well, but come on man. “By” like, “you live in the van down BY the river. “Buy” like, “you’re going to BUY the van down BY the river. Or maybe you mean “Bi” like, “you’re going to BUY the van down BY the river to engage in BI relationships in.”
BTW I had a boss who bought a brand new GEN2 Tundra that had 3 wheel bearings go bad in the first year. Fortunately for him it was brand new and warrantied. But how is that not trouble or a problem.
Their cue system in cadillac was horrible too. Like horrible!!!!!
My phone is in my pocket, the computer is in the house and my car is in the driveway. GM, go back to building vehicles and not rolling update machines. I gave up on you in 2002 when my new Malibu needed valve springs, head gasket, body control module, ignition switch, and airbags replaced because of your commitment to “quality”
Guess it’s a crapshoot. My ’13 CUE is good ,so is wife’s ’15 Impala.
That’s been happening for years.
It’s the reason we got rid of our 2017 Cadillac ATS. They couldn’t fix the radio/GPS, nor the headlights that seemed to turn off on their own, nor the sunroof that would open when the rain sensing wipers would activate.
Still love my GM products but they seemed to be plagued with issues and cover ups. Oh by the way when it hits -20c here in Ontario the car has power but wouldn’t start. Not sure if we got a lemon, or that year had issues.
There’s a long history with the infotainment and Cue systems. Both my ’14 Cadillac SRX and ’17 Cadillac XT5 had multiple issues and we’re replaced more than once in each vehicle. I now have a ’20 GMC Acadia Denali and have had zero issues.
I’ve noticed the same things in June of this year (2020).radio volume will maximize (2-4x’s) after it’s turned down
It’s ok just blamed it on the The groovy sounds !!!🥳🥳🥳
We own a 2018 chevrolet trax lt redline edition and it’s been doing that since three months after purchasing it new. I noticed the lawsuit doesn’t list our year trax but I know other people with the 2018 trax with the same issues. Our stereo goes black, locks the screen, freezes and if you sync your phone with a aux cable it messes up the stereo and kicks you off what your listening to and goes haywire.
Hacked by Russia lmfao.
My 2017 camaro camara freezes when I’m reversing
I can only imagine the problems that will come from the new cadillacs escalade’s,xt5, xt6, ct4, ct5 etc with lane driving technology
Same with 2015 chevy silverado backup camera replaced 2 times and head unit scrolls up and down and volume go’s up as well
2017 GMC Sierra 2500HD
User climate preferences and folding mirrors don’t function automatically when set to do so. Also get nanny state warnings randomly. Backup camera lags switching screens as well as is not calibrated for truck size. I’ve almost backed into cars while turning into a parking spot while camera shows I’m clear. Crash avoidance and parking sensors randomly go nuts shaking my seat constantly when there’s nothing in front of me. Cleaning them does nothing. Dealership couldn’t fix issue. Also window trim falling off and phone charge pad doesn’t work…. I’ve got a full bumper to bumper extended warranty and GM refuses to fix anything because it’s all considered cosmetic and not apart of the drivetrain……
2018 Chevy 1500 Z71
Phone pairing issues and AV system locking up.
Same happens to my 2020 Denali screen goes blank and cameras remain active upon reversing and sometimes after parking
Me and my wife have 19 Chevy trax’s no problems. Keep fingers crossed.
My 2019 Colorado is so defective, within two months after purchasing this truck, while I was cleaning my vehicle my truck began to roll backwards. It snagged my dress and slammed me to the ground rolling over my entire body, causing a host of medical problems. These trucks are not just defective but rather dangerous!!!
2013 Buick Lacross did this. It waited till 2016 though. I got lucky and the dealership took care of it no problem.
This type of system has no place in a vehicle. Systems like these only serve as a distraction for the driver, which is 1000 times more deadly than anything else on the roads. People need to learn how to drive their vehicles properly before these types of things should be put into vehicles. Personally, I say to eliminate all the computer systems in vehicles and let nature take its course.
Amen.
My K5 Blazer doesn’t even have a radio nor do i ever plan on installing one.
My Tahoe has a factory stereo that I never use except as a clock.
It is a sign of mental illness not to be okay with your own thoughts for a few hours.
The constant barage of “info-tainment” is absurd.
I know i am in the minority.
But i would seriously have that ridiculous tv screen removed before I owned one of the new plastic wonder cars.
What phucking idiot
Shutup idiot
I am on my second Toyota Venza and my wife bought one and we have no issues. I grew up with GM cars and my Dad was buying top of the line Buicks and Oldsmobile, he was always in the garage with them then he decided to buy a Lexus and had three of them before they took away his drivers license at 94. Never had a problem with Lexus.
2016 gmc canyon screen stays in rear view after shifting out of reverse all the time. Been telling me “service rear camera ” since 2016. The voice notifications and door bell will literally blast full volume if the radio is on. Ouch
My 2013 Ats infotainment system frozen and I can only get 3 radio stations. No audio and I can not hook up my cell phone. Uuuugh. Was told it would cost 1500 dollars. I should not be responsible cause many others with this system have the same problem.
samething i argued at the dealership
Yeah I agree there Androids and it’s a shame it’s inexpensive problem I have a Buick enclave 2011 with the 7-in screen and haven’t had any problems that has 190,000 mi on the car with absolutely no problems
My 2015 silverado has a massive glitch in the head unit and the back up camera had to be replaced 4 times already
My 2014 Sonic just started doing this. Also, the water pump, thermostat housing, spark plugs, and fuel pump just failed recently. The turbo hasn’t worked in two years but apparently theres no fix for that…
This seems to be the topic that never ends. Eight months and still going! The way to solve the issue would be to have DIN size standard mounting for the infotainment equipment. Users could install whatever they liked. Back in the late 1980s and 1990s, the Ford trucks, Mazda MX6 and the BMW I owned all had DIN size slots and it was easy to put in s Sony, Pioneer, Kenwood, etc. unit that with the best features.
I believe DIN size mounts have pretty much disappeared even on German cars these days. Part of the reason is that the use of interior space is so optimized that equipment is form-fitted to each car. The other part of the reason is to lock consumers cradle to grave to car’s manufacturer.
I didn’t measure it, but I believe the factory Alpine radio in my 2003 Honda Insight is DIN, I slid out the factory AM/FM/Cassette radio and slid in an AM/FM/CD unit from a wrecked 1999 Honda Pilot. It is nice to have the same orange button lighting and the electrical plugs are identical. If I want to do streaming in there, I have an analog to FM transmitter for my phone.
My current GM product is a 2017 Bolt and, at least for me, it has the infotainment system it is going to have until the wheels fall off or the battery explodes. The infotainment is so Integrated with the other functions on the center stack screen that there isn’t any reasonable way to modify anything beyond maybe changing the speakers. Of course there is no CD, but there is Bluetooth, USB and an analog AUX Jack. If I want to play CDs in there, it will be breaking out an old Sony portable player for the AUX Jack or spending time ripping the discs I want to something USB before hand. The down side is there is no good place to stash an auxiliary device. The USB and AUX inputs are in an awkward location at the bottom of a small deep well in front of the arm rest and there is not a cut-out to neatly run a cable into the bin under the arm rest. I would gladly give up a few of the multiply redundant cup holders for more useful space. Just many many cups have to be held anyway!
I have a 2016 GMC Canyon and my infotainment system went completely blank on me yesterday after I came in from the lake. I did everything the same internet articles said to and still nothing. When I got home I disconnected the battery terminals and waited a few minutes and reconnected and everything worked. This has happened several times in the past but not the screen going black. What happened was that the system just locked up and could not adjust anything. This definitely has something to do with heat it seems. It was only 80 degrees yesterday but it was parked outside at the lake for a few hours and when I got back and started the truck, nothing but the black screen of death. I hear there is a class action lawsuit on GMC for this and I would like to be included in it. Does anyone know how to get included with this lawsuit?
We own a 2020 Colorado ZR2. My husband opted to upgrade to the Bose system with an 8” screen, but we still have these same issues.
My 2023 Silverado 1500 Infotainment System has the exact same glitch. I will be asking about and documenting the issue at its first service.
i have a 2020 Chevy Blazer that the Infotainment system worked great up till it took an updated. i was traveling and the screen went black for 2 hours, during this time I pulled over and turned the blazer off hoping this might reset the system but did not. after about another hour driving i stopped for lunch, across the street was a GMC truck dealership. for no reason the Infotainment system started working again and has been okay since.
the Infotainment system has always been slow to connect and turn on after starting but I have never had it completely go out in the 3 years I have owned it. and ideas, thoughts?