General Motors Hit With Class Action Lawsuit In California Over Infotainment System
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A law firm in California says it has filed a class-action lawsuit against General Motors on behalf of purchasers and lessees of vehicles that were allegedly shipped with defective infotainment systems.
The lawsuit, filed by San Diego-based firm Finkelstein & Krinsk LLP, asserts that GM was aware that the IOR seven-inch infotainment system it used in certain vehicles was defective and did not disclose that information to purchasers and lessees of affected models at the time of the transaction. The infotainment system is known to “suddenly and unexpectedly” ramp to the maximum volume and will “occasionally go completely black or reboot while the vehicle is being operated.” Additionally, the rearview camera image display may continue to display, or go black, after the vehicle has been shifted from reverse to drive.
Finkelstein & Krinsk LLP claims the following vehicles with the IOR seven-inch infotainment system are affected by this problem:
- 2018-2020 Chevrolet Colorado
- 2020 Chevrolet Blazer
- 2018-2020 Chevrolet Equinox
- 2020 Chevrolet Camaro
- 2018-2020 Chevrolet Silverado
- 2020 Chevrolet Sonic
- 2018-2020 GMC Canyon
- 2020 Chevrolet Trax
- 2018-2020 GMC Sierra
- 2020 GMC Terrain
The lawsuit also indicates GM issued a software update for the IOR seven-Inch infotainment system in October of this year and again in November, although these updates “only exacerbated the issues associated with the alleged defect.”
This isn’t the only class-action lawsuit that has been filed over alleged defects with the IOR seven-inch infotainment system. A similar suit was filed in Florida in September, which also alleged the system’s audio will randomly spike to max volume and experience other operational bugs and issues. That suit also said that GM dealers refuse to replace or repair affected infotainment systems and that the automaker will not issue a recall over it, either.
The Finkelstein & Krinsk LLP suit is a nationwide suit that involves anyone who purchased or leased any of the affected vehicles new from a GM dealership.
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GM has IOR and IOS radios, IOS is the more advanced version and so far I’ve only encountered small bugs with it, some already patched out by OTA updates.
All the Lawyers will retire millionaires and everyone else that owned or leased one of these vehicles will get $17.00 . America.
Imagine if these attorneys went after Microsoft, Apple, Google, or any other computer software or hardware company. They would all collapse with the number of issues they have that they never get fixed. At some point, an attorney is going to realize that the real money is not with GM or any other traditional manufacture, the real money is in going after Tesla with all their software and hardware issues.
Sam will still break out his GM dig shovel, good luck trying to reproduce your “success” from the oil consumption piece Sammy boy, it’s all down hill from there!
They are, they have and they won. Microsoft just got dinged for over 500M in Canada.
It’s about time for some action to be taken to fix this ongoing problem…
I have the same problem. Where do I find a link to the law suit. Went to dealer twice they say nothing can be found wrong with informant system.
I had a 2019 gmc terrain and the 7 in infotainment center did the same thing. Dealer claimed it was ok. The vehicle had many issue. Also wouldn’t shift or was very delayed.
My 2016 silverado does the exact same thing
2016 buick regal does the same thing also ..
Different infotainment system, but my 2017 Chevy Bolt sometimes does almost the same thing: black screen and/or unable to adjust the sound volume, occasionally reboots for no obvious reason. The system errors occur relatively infrequently, like once a month or so, but are still very annoying. The Bolt owners’ web site has a number of threads with people complaining about similar issues. I’m sure glad the power train electronics don’t misbehave like that!
Other than that, how do you like the Bolt? Is the listed eange fairly accurate?
Despite the occasional infotainment glitch, I am satisfied with the Bolt. A lot of people complain the Bolt’s seats are uncomfortable, but the seats seem fine to me. Otherwise, the build quality of the Bolt is good. The electric power train is very good. The transition between electric regeneration and friction braking is smooth. So far no problems with battery capacity decreasing. I routinely get more than the promised 238 miles per charge.
I previously owned a used Nissan LEAF for four years. What a contrast. The LEAF was a despicable bucket of bolts with stupid stuff breaking but being expensive to repair. The LEAF only had about 32K miles when sold it, but had already lost 1/4 of its battery capacity. That limited to driving only about 60 miles before the LEAF had to be charged. Bolt wins hands down.
Edited: to fix spelling
Just bought a 2021 GMC Sierra 2500. Has about two thousand miles on it and the screen went out on me yesterday morning. It came back on when I drove the truck later on and hasn’t done it again yet but like wth it’s brand spanking new.
My 2015 Silverado has done that numerous of times. Also when turn radio up it sounds like the speaker wires are touching. And if radio is up when you come to a stop the radio turns down.
I told the dealership about it and they tried to charge me to fix it.
“And if radio is up when you come to a stop the radio turns down.”
that’s a common option in radios for decades, search your menus for SVC ; “Speed sensitive volume control”
It might not have the exact name but there are similar options in most cars.
You can go into settings and shut that off.
The IOS and IOR radio system AKA; FRED’s are FWIW big POS’s IMHO. LOL. Way too many electronics and way too many acronyms!
My 2016 Chevy Impala screen went completely dead one morning. Almost, I kid you not 20 miles before the extended warranty expired (60,000 miles). Over $1700 to replace. Now and these days things don’t last long. Manufactured to last only looking enough that you’ll get pissed off to buy a newer vehicle.
My 2016 chevy Silverado does the same thing. It will stay that way for a few days unless I pull the fuse for that circuit,…. then when I replace the fuse it works beautifully. I’ve had the radio and infotainment system replaced,… still does the exact same damn thing.
It’s very clearly a defect
My 2016 Cadillac Escalade is in the shop for it right now and they are telling me there’s no problem with it.
My 2018 GMC Sierra wouldn’t connect with my bluetooth phone even after I purchased a new Galaxy S9+ android. My new truck was at the dealer four times for several days each time with the problem. Finally they told me they replaced the OnStar module. To this day when I use OnStar there’s bad reception breaking up and voice going up and down.
My 2020 Enclave does the same thing.Sometimes the screen goes black and the volume goes up or no sound at all.For as much as I paid for it you would think that G.M. would fix it or replace it.My 1994 Jeep stereo would stop playing during a CD and would not eject.After 5 times of trying to fix it they replaced it with a new Eclipse stereo.
To be fair I took my 2020 Enclave to the dealership to get it checked before Christmas and they couldn’t find any codes.The next day it started working properly so far so good.I hope it stays that way because my wife and I are very happy with our Enclave.😁
2019 traverse does this as well, only the volume control freezes and sometimes the system just turns off and will come back on whenever it wants too.
We have found this issue to be related to the OS of our iPhones. Many of the complaints listed on this page appear to be similar to this problem. I understand the same happens with other operating systems when they have a code glitch. I believe this is why toyota has been so reluctant to add Apple CarPlay and Android Auto, as people will blame the car company when in fact it has nothing to do with what was provided, but rather what was added plugged in later.
What about the spinning map issues with 2013 Volts? The map in my Volt started spinning less than 100 miles outside the warranty. If I’m driving through residential areas, the map spins and also renders navigation useless to. However, if I’m driving on a highway or desolate roads, it works just fine.
2020 Silverado High Country back up camera always dims when put in reverse. The camera works fine when you shift back to neutral or use the touch screen. The radio also does funky things. Its clear to me there are software problems.
My 2014 Chevy impala does the same thing the radio always reboots and no sound comes out of it but I can be on the highway or anywhere and it reboots constantly
The best and quickest way to fix this problem permanently with your chevy Impala is to trade it in for one of the following sedans, Honda Accord, Toyota Camry/ Avalon, Mazda 6, or a Subaru Legacy. These foreign car companies that make US build cars are much more reliable and dependable than a Chevy Impala made by GM.
That’s funny all those cars seem to be having the same problem it’s an Android you can just Google any of this cars you’d mentioned and they have the same problemsl
They caught the covid 19.
That is funny I had a lady buy a 2020 Toyota Camry that is spending more time in the service department that she has been driving it cannot find the issue. I believe anything mechanical will break down. Since manufacturers not building their own actuators. If the manufacturer build every part of that car we would not be able to afford to own one.
LOL Subaru Forester. The Samsung Harman system in that thing is 10x worse than GM’s. The thing locks up and drains your battery and leaves you stranded. They have to dismantle your dash and swap out hardware to fix it.
Besides, this GM infotainment system is made by Toyota (Denso TEN). The Japanese simply aren’t that great at software.
Chev Equinox 2015 does same thing takes too long screen to appear sometimes goes blank
My 99 Chevy Astro Cargo bought new. 360,xxx miles original motor. Second trans original ball joints original radiator and hoses original rear end quarter size spot of rust. 1 starter. 3 alternators. 3 tune-ups. 1 water pump. Brake hoses all and a brake line. 1 fuel pump. One set of universals. Multiple brake jobs tires hundreds of oil changes. 3 different sensors. 2 sets of shocks. And I’m happy happy happy. New stuff is junk. Over priced and lovely trips back to dealer just to be told there’s nothing wrong with it. As I was told when I had my 2004 piece of junk 6 different warranty issues Colorado service manager stated all car manufacturers do warranty work. All I can say you guys can do when you get a good one keep it!!!
The best and quickest way to fix the problem with your Equinox is to trade it in for a Mazda CX-5, Honda CR-V, Toyota RAV4, or a Subaru Forester.
We owned a Subaru Outback and it was a disaster. From the minute it was out of warranty we averaged $1000 a year to keep it running. We replaced it with a cheap Chevrolet Sonic and it sold my wife on getting another Chevy, our Traverse. Besides having the catalytic convertor get clogged, it had zero repairs until it was traded in at 130k. My mother-in-law has done more repairs on her same year, way less mile, corolla than we ever did our Sonic (corolla has gone in for more than 4 actual repairs prior to 90k).
While you might have experienced something different, we learned it was no longer 1985. Most manufactures make reliable products. Now days it is a matter of personal preference and deciding if the moral issues each company represents meet your standards. We have 4 daughters with 1 going to school to be an engineer and it was Mary Barra who inspired her. I know some may not like Mary, but what she has shown our daughters is that there is no glass ceiling at the better companies. Our goal is to support the companies that help our kids realize the only limits in life are those they set.
My 2013 ATS froze on me and I was told it would cost a minimal of 1500 to fix.
Join the club. I also have a 2013 ATS and my cue system is frozen as well. I was told the same amount to fix. This is not fair, we should not gave to pay ourselves. I’m a senior citizen and on a fixed income. I cannot afford these prices
My rear window leaks and now I have to pay 1400 dollars to fix it . Truck has 39000 miles on it and is a year and a half old. I was told that I was not the only one who has had this problem but still have to pay for it . Thanks GM maybe I will boy another 10 trucks from you like I have in the past. Guess again
All the manufacturers have issues, but the good manufacturers fix their errors for their customers. For example, I have a 2005 Toyota Tacoma whose frame totally rotted out to the point the frame was ready to crack in half. Toyota sent me a letter in 2016 stating they knew the frames were bad and they would paint or replace the frame. My truck was bad enough it got a replacement, and this time it is powder coat or something durable that doesn’t rust and still looks good. The Tacoma was past its warranty in both time and miles, but Toyota proactively fixed it without me needing to beg for a repair. They knew they screwed up, owned up to it and fixed it. I would have never bought another Toyota, but now I might. GM could take a lesson from that.
The GM infotainment head units quite obviously have lousy software written by a 8th grade hacker as an after school project, or something substandard in the hardware, or both. Given the groundswell of responses to this article, you can count on the fact GM totally knows it. The problem with the infotainment systems has been going on for years, so why the heck has the issue not been escalated to the point where if not the existing units in the fleet are being fixed, at least the units going into cars being manufactured now are properly functioning?
toyota had to be sued to fix your frame. The settlement amount was $3.4B. You can Google to learn more.
Sadly all too often, all car companies end up in a lawsuit to do the right thing.