GM has launched a new service called Chevy Bolt EV Concierge, GM Authority has learned. The program is intended to help owners make the most of their new electric vehicles by getting personalized help and answers to any relevant questions.
Chevy Bolt EV Concierge is very similar to the existing Corvette Concierge service, which was established to assist buyers of the mid-engine C8 Corvette. In fact, GM is applying the lessons learned from the Corvette Concierge program to its Bolt EV counterpart. In each case, Subject Matter Experts (SMEs) – there are currently nine of them on the Bolt EV team – can provide information about the car, including updates on delivery. In the unlikely event that the SMEs aren’t able to answer a question, they can engage other GM staff, such as management and/or engineers.
Both Bolt EV Concierge and Corvette Concierge have the potential to be particularly useful during the COVID-19 pandemic, as current owners or potential customers who are unable to visit a dealership can now ask questions from the comfort (and safety) of their homes.
The new Chevy Bolt EV Concierge is available by phone at 1-833-EVCHEVY as well as via chat on the Living Electric part of the chevrolet.com website. The dedicated customer support team is available Monday through Friday from 8 am to 7 pm EST.
The Bolt EV is a battery-electric crossover-like hatch that represents Chevy’s first pure-electric vehicle. Changes made for the 2020 Bolt EV led to its EPA-estimated range rising to 259 miles, a 21-mile improvement over earlier versions. The 288-cell, 66kWh lithium-ion battery pack can be charged to give 100 miles of range in 30 minutes in ideal conditions, though this depends on vehicle settings, outside temperature and the output of the charging unit.
Capable of accelerating from 0 to 60 mph in 6.5 seconds, the Bolt EV is offered in two trim levels – LT and Premier. U.S. pricing starts at $37,495.