GM has launched a new service called Chevy Bolt EV Concierge, GM Authority has learned. The program is intended to help owners make the most of their new electric vehicles by getting personalized help and answers to any relevant questions.
Chevy Bolt EV Concierge is very similar to the existing Corvette Concierge service, which was established to assist buyers of the mid-engine C8 Corvette. In fact, GM is applying the lessons learned from the Corvette Concierge program to its Bolt EV counterpart. In each case, Subject Matter Experts (SMEs) – there are currently nine of them on the Bolt EV team – can provide information about the car, including updates on delivery. In the unlikely event that the SMEs aren’t able to answer a question, they can engage other GM staff, such as management and/or engineers.
Both Bolt EV Concierge and Corvette Concierge have the potential to be particularly useful during the COVID-19 pandemic, as current owners or potential customers who are unable to visit a dealership can now ask questions from the comfort (and safety) of their homes.
The new Chevy Bolt EV Concierge is available by phone at 1-833-EVCHEVY as well as via chat on the Living Electric part of the chevrolet.com website. The dedicated customer support team is available Monday through Friday from 8 am to 7 pm EST.
The Bolt EV is a battery-electric crossover-like hatch that represents Chevy’s first pure-electric vehicle. Changes made for the 2020 Bolt EV led to its EPA-estimated range rising to 259 miles, a 21-mile improvement over earlier versions. The 288-cell, 66kWh lithium-ion battery pack can be charged to give 100 miles of range in 30 minutes in ideal conditions, though this depends on vehicle settings, outside temperature and the output of the charging unit.
Capable of accelerating from 0 to 60 mph in 6.5 seconds, the Bolt EV is offered in two trim levels – LT and Premier. U.S. pricing starts at $37,495.
Comments
One of the dozens of Bolt owners: “Um, Why does my Bolt spontaneously burst into flames? How do I get it to stop?”
SME: “We’re not actually sure, but definitely stop charging it to 100% and you probably shouldn’t park it inside.”
Hard facts about the Bolt is that it’s still wildly over priced at 29k, a price point where most people will be considering Cadillacs CT4s or other entry level semi luxury vehicles.
Or a Model 3 if you really want an EV.
Or a Hyundai Ioniq ev if 170 miles range is enough as a town car and you would like to save some money.
2019 Chevy Bolt  Premier 54k miles
I received the car from Platt Auto (an excellent group of folks) with only one key.
I ordered a 2nd key online and went through the “Programming Without Two Recognized Transmitters” Page 37 of the manual .
The car successfully reprogrammed the original key and failed to reprogram the 2nd key.Â
After this the car indicated ” Ready for Remote 2″ .Â
The car would not start until IÂ held the power button down for 12 seconds to exit the program.
The security warning light is now on continuously.
The car did start and drive
cruise control no longer works.
*********************
After the car is parked for hours, attempting a restart is not possible without the same events as described above. (Ready for remote 2 and having to hold down the power button for 12 seconds to get be able to start the car)
I took the car to the local locksmith and his obd code reader indicates “Code B 3031” “Security System Controller in Learn Mode”
He was not able to exit “Learn mode”. Â
Holding the power button cycled the screen to read “ready for remote 2”. Remotes were placed in the recessed programming receiver with no progress made.
I took his keys home and re-initiated the “Programming Without Two Recognized Transmitters” procedure. (as you may know this procedure erases all existing keys and reprograms them).Â
After going through the 30 min initial steps the car is now presenting ” Ready for remote 1″ and is not progressing.
Now I have NO KEY that works….
oh boy!