The results of the 2020 Consumer Reports Reliability survey show that Buick is the most improved brand of the 26 studied, jumping to a position which would have seemed improbable as recently as last year.
Buick jumped 14 places to fourth and scoring 70 points out of a possible 100 in CR’s 2020 study. Last year’s top-scoring brand, Lexus, is just one point ahead with 71, while Toyota is not out of reach with a score of 74. The best performer of all, for the first time in any Consumer Reports Reliability survey, is Mazda, with 83 points.
The Tri Shield brand’s Consumer Reports Reliability history has been checkered in the recent past. Although it has been the highest-placed GM brand for the last four years, it crashed from eighth place in 2017 to just 19th a year later, recovering by only one spot to 18th in 2019, making this year’s improvement that much more dramatic.
Buick’s position as GM’s leading Consumer Reports Reliability points scorer remains assured, but the General’s other brands are improving too. GMC, Chevrolet and Cadillac placed 16th, 17th and 21st on the 2020 list, improving by six, eight and nine positions, respectively.
Consumer Reports is an independent nonprofit organization founded in 1936, and now has over six million members. For its auto reliability survey, it uses data collected from members based on their combined experience of more than 300,000 vehicles. Reports included complaints about everything from transmissions needing replacement after only 5,000 miles to human hair embedded in paintwork.
“A car might be great to drive and have all the features you want, but all that won’t matter to you much if you have to keep going back to the dealer for repairs,” says Jake Fisher, senior director of auto testing at Consumer Reports. “We use extensive feedback from owners to help you avoid hassles by choosing a reliable car.”