A class-action lawsuit has been filed against General Motors in the U.S. District Court for the Middle District of Florida alleging problems with its IOR seven-inch infotainment system.
According to Car Complaints, the original plaintiff in the class-action lawsuit says the IOR 7-inch radio in certain 2019 and 2020 model year GM vehicles are prone to experiencing a range of different issues including Bluetooth problems, display screens that suddenly go black and rearview camera problems.
Some users also report the system’s audio volume will suddenly spike to max volume, distracting drivers while they are behind the wheel. GM previously issue a technical service bulletin pertaining to this issue, which indicated the system’s audio volume may “ramp up to maximum without input to the volume controls.”
Additionally, some users report that when on a Bluetooth audio call, the ringer sound will not stop for the duration of the call. To terminate the sound, the lawsuit says, “the vehicle operator must turn off the ignition, open and close the vehicle door, and reengage the ignition.” Users also report that the reverse camera image will remain on the screen for 30-50 seconds after the vehicle has been put into drive, confusing and/or distracting drivers.
The suit says that GM dealers refuse to replace or repair the faulty infotainment systems and that the automaker will not issue a recall for the problems. GM has not yet issued a software update for the IOR 7-inch system that might address the purported problems, either.
The suit also alleges these problems have turned affected vehicles into “ticking time bombs” and diminished their second-hand value considerably.
The list of affected vehicles is as follows, via Car Complaints:
- 2019 Chevrolet Colorado
- 2019 Chevrolet Equinox
- 2019 Chevrolet Silverado 1500
- 2019 GMC Canyon
- 2019 GMC Sierra 1500
- 2020 Chevrolet Blazer
- 2020 Chevrolet Camaro
- 2020 Chevrolet Colorado
- 2020 Chevrolet Equinox
- 2020 Chevrolet Sonic
- 2020 Chevrolet Trax
- 2020 Chevrolet Silverado 1500
- 2020 Chevrolet 2500HD
- 2020 Chevrolet 3500HD
- 2020 GMC Canyon
- 2020 GMC Terrain
- 2020 GMC Sierra 1500
- 2020 GMC 2500HD
- 2020 GMC 3500HD
GM has not publicly responded to the claims made in the class-action lawsuit. The purported problems are only found on the IOR seven-inch infotainment system and not the larger 8-inch system that is found in many of the same vehicles.