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GM Authority

General Motors Facing Class Action Suit Over Alleged Infotainment Issues

A class-action lawsuit has been filed against General Motors in the U.S. District Court for the Middle District of Florida alleging problems with its IOR seven-inch infotainment system.

According to Car Complaints, the original plaintiff in the class-action lawsuit says the IOR 7-inch radio in certain 2019 and 2020 model year GM vehicles are prone to experiencing a range of different issues including Bluetooth problems, display screens that suddenly go black and rearview camera problems.

Some users also report the system’s audio volume will suddenly spike to max volume, distracting drivers while they are behind the wheel. GM previously issue a technical service bulletin pertaining to this issue, which indicated the system’s audio volume may “ramp up to maximum without input to the volume controls.”

Additionally, some users report that when on a Bluetooth audio call, the ringer sound will not stop for the duration of the call. To terminate the sound, the lawsuit says, “the vehicle operator must turn off the ignition, open and close the vehicle door, and reengage the ignition.” Users also report that the reverse camera image will remain on the screen for 30-50 seconds after the vehicle has been put into drive, confusing and/or distracting drivers.

The suit says that GM dealers refuse to replace or repair the faulty infotainment systems and that the automaker will not issue a recall for the problems. GM has not yet issued a software update for the IOR 7-inch system that might address the purported problems, either.

The suit also alleges these problems have turned affected vehicles into “ticking time bombs” and diminished their second-hand value considerably.

The list of affected vehicles is as follows, via Car Complaints:

GM has not publicly responded to the claims made in the class-action lawsuit. The purported problems are only found on the IOR seven-inch infotainment system and not the larger 8-inch system that is found in many of the same vehicles.

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Comments

  1. Thing is made by Denso. So much for Japanese quality.

    Reply
    1. @Sam: I’m not so sure there really ever was that “Japanese quality”. From working with Honda for 12 years, I really learned one thing for certain. The Japanese companies are masters at marketing. They could put a turd on a set of wheels and slap a Honda or Toyota emblem on it and it would sell. And all the while the buyers would be saying just how great their turd is compared to anything from GM, Ford or Chrysler. Very pathetic and is exactly why I will never purchase/lease anything from them. But my extensive experience with Honda as well as having a good friend who’s been at a Toyota store for more than 30 years now (he stays for the money he makes) has shown me that their products are no better than anything else out there.

      Reply
      1. You are stupid!

        Reply
        1. I didn’t totally agree with his comment either, but surely you’ve got something better than that as a response.

          Reply
      2. Not just the manufacturing at the factory level. It’s also the R and D, the quality of the mechanic at the dealership level and the after sale customer service and their policy too. The whole package, you dummy! LOL

        Reply
      3. japanese reliability may be overrated but gm’s unreliability appears to be warranted based on all of these comments.

        i haven’t seen this many comments since the c8 came out.

        Reply
      4. Ridiculous comment. They have never put out a turd so your statement is absolutely devoid of any merit.

        Reply
    2. 7inch is not by Denso or for that matter Denso does not supply Infotainment to GM.

      Reply
      1. All Gen 3 systems are Denso. Gen 2 and 2.5 were Bosch.

        It’s not a secret, supplier logos are right on the labels.

        Reply
        1. I disagree. IOR 7-inch radio is from LG.

          Reply
        2. The Bosh ones are made in Mexico.. LOL. NO habla ingles!

          Reply
          1. i have a 2019 canyon and had this issue when i first got the truck . they did fix it but a couple years has gone buy and the problem is back. how do i join the law suit.

            Reply
    3. Dose anyone know if I can join one of the other law suits or start my own for my equinox? Already spent 4 000 and still not working

      Reply
    4. Never has gm quality been so prevelant as 202O hd3500 4×4 The tilt telescopic steering wheel is a pathetic engineered system , the Info tainment centre so far from satisfactory , just awful engineering, wish I had my 2008 back , least it had Sirius/xm

      Reply
    5. i have a 2019 canyon and had this issue when i first got the truck . they did fix it but a couple years has gone buy and the problem is back. how do i join the law suit.

      Reply
      1. I had the same problem in my equinox 2019 , but in 2021 got on accident and I would have to say it has not done it since then. Knock on wood.

        Reply
  2. Unleash the lawyers………again.

    Reply
  3. My dad just helped me spec out a 2021 Camaro 2SS that I’m leaning towards getting so I guess I should be in clear

    Reply
    1. The SS wouldn’t have an IOR 7″ radio. It’d have an 8″.

      Reply
  4. Some things never change at GM with terrible customer service one of there biggest issues

    Reply
    1. Their.

      Reply
  5. My only question is who makes the units for Cadillac and Buick as their vehicles are not on the list as General Motors should consider using the same components from Cadillac and Buick in Chevrolet and GMC as well.

    Reply
    1. Or who does the electronics for the 8″ screen

      Reply
    2. The IOR is the base model radio. You won’t see that in Buick or Cadillac. You would see the IOS, IOT, or IOU radios.

      Reply
      1. So what is GM doing to fix this issue.
        My screen freezes when thgis happens I either disconnect the negative cable or take out the radio fuse and reinstall.
        Also while driving my radio volume would increase for a couple of seconds then go back to normal.

        Reply
        1. There may be a way to do it yourself. Touch the home button on your radio. Then touch the settings icon. Scroll down one screen I think it is and select updates. Then select search for updates. If it finds an update, select update and follow the onscreen instructions. If you have one available, hook up a jumper box to your battery to help maintain battery voltage. Make sure your headlights get turned off and any other accessory that may put a load on your battery is in the off position. If it doesn’t find an update, then take it to your local GM dealer and they will have to do the update via SPS and USB flash drive.

          Reply
          1. V808 is the latest update and it had to be installed by dealer for my 2020 Canyon Denali. Did not see any improvement. One thing I would do if my vehicle kept having Infotainment issues, I would make sure my battery cable connections are tight. Found mine were loose on brand new truck and once tightened 90% of my issues went away.. Also make sure your alternator cable has been checked to make sure it does not have heat shrink sealer on lug side that connects to alternator. There is a factory service bulletin on this and this does cause infotainment issues. If you have access to another battery, try that as well. New and batteries a year old can be bad. I went through 3 Interstate batteries in a year and a half. Crappy batteries. Computers are sensitive to poor power quality. When vehicle starts, if the battery drops way down in voltage, truck will probably start, but reduced voltage can and will cause the computer systems to boot up with errors. You might not get an error code, but operation will be flakey. I suspect the Infotainment systems might have this problem.

            Reply
            1. Looks like Gary zeroed in on the exact trouble.

              Questions for the “NEW gm”..

              A). Why does Gary have more horse sense than the 50,000 electrical engineers you guys have hired over the past few years..

              B). Why is ‘gm’ putting in extra cheap batteries in their flagship products?

              C). Since they are doing B). (above), why not put a larger capacitor in the microprocessor supply so it can ride through a junky voltage startup?

              D). Since you guys are “ISO-9000” certified, why are there so many loose connections? If you claim they rattle loose in shipment, how about using a century old ‘Bellevue’ (cupped) washer, or Heaven Forbid, a lock washer to keep things together? Does ISO to you guys mean ‘consistent’ manufacturing in that every truck from the factory has exactly 5 loose connections?

              Reply
        2. Mike, I just bought a 2022 Trailblazer and have the issue of the volume increasing and decreasing, kind of like surges in volume. It is very annoying. GM didn’t have an answer for this when I contacted them. Have you found a solution other than not listening to your radio at all?

          Reply
          1. Carla,
            Welcome to the world of GM Infotainment woes. So here is my list of things to check that might help with problem. I experienced these issues until I did the following and now I do not experience these issues.
            1) Make sure your vehicle has latest GM update. On my truck that is V808
            2) Make sure you have latest On-Star update that was done in February of 2021 on my truck.
            3) Make sure you do not have the alternator cable that has a tech bulletin out on it because there is heat seal sealant on the lug that connects to alternator. They say this is a full size truck issue, but most of the 3.6ltr engines use the same cable. Dealers don`t like to check this, but it must be done. Battery will not charge correctly or get charged to it`s peak capacity. When running this causes voltage fluctuations to the system.
            4) Check your battery terminal connections. On my truck, the terminal lugs were way under torqued and I found that when I connected my Amp Power Step controls to battery.
            After the battery terminal issue was found, the gremlins went away. I can`t remember when I have had an issue since I did the above list.
            5) Battery could be flakey. This is a tough one on new vehicle to verify, but they can be flakey and it not an uncommon issue.
            These vehicle are very sensitive to have a full battery charge and solid voltage when vehicle starts. Makes sure you turn off anything that could load system when starting. I turn off auto climate, seat heaters and stuff like that.
            Good luck. I hope this helps.

            Reply
      2. I have a 2014 Terrain I purchased new and it’s had the same problem for about a year now, except for the past couple of weeks it won’t come on at all, after I called gm about a month ago. Sounds like they should do a recall to replace the infotainment component with the one they put in the Cadillac and Buicks.

        Reply
  6. Omfg I thought with the downsizing of Gm they would build better cars

    Reply
    1. HA!

      The fact that they haven’t had a recall yet means that they can’t fix the problem either, and not enough of their engineers speak Japanese to communicate with Denso to get the thing fixed !

      That is, unless the lawyers said its cheaper to ignore the problem – after all, the DAMAGE to GM’s brand image won’t be felt until after Machete Mary Barra’s Golden Parachute opens.

      But then, its a gamble since people have told me they won’t be ordering any more Silverados due to the truck’s constantly failing sensors.

      You can only keep producing a large amount of crap for a limited time before things start to catch up with you.

      Reply
      1. Not sure what you mean by constantly failing sensors. We aren’t seeing that here at the dealership I work at. I think you may have some bad information.

        Reply
  7. Honda issued a recall for a software update to address similar issues for the Pilot, & Odyssey. It never ends. @@

    Reply
  8. Wow, this doesn’t even address the known issue with 2016-2018 7in radio GM cars and trucks that don’t dim properly at night. This has effected my 2018 cruze since day one. This is a major safety issue as it blinds the driver. NHTSA needs to force a recall.

    Problem, if you park so you can go immediately to drive(no need to back out) and shift from park to D quickly, the radio won’t dim at night. If you shift to reverse until backup camera comes on it works fine. If you forget and are driving you need to shift to reverse or hold down the home and fast foward buttons for 10 sec to reset the radio.

    This issue doesn’t occur if your driving at dusk and the day light sensor triggers the car to switch to night/headlight on.

    2. Issue My Bluetooth when making calls sounds like I have all the windows down to others. It goes away after 3-5minutes sometimes.

    3. Issue wifi hotspot turns itself on all the time. Seems to be some software bug between the radio and the onstar app.

    Reply
    1. My 2018 Cruze has done that a few times. Nothing like driving home at night with that blinding screen in your face.
      You can go to the option to turn off the display, but wouldn’t you know it, it doesn’t actually power off the screen? No, you still have the backlight at maximum, but it’s at least tolerable for the duration.

      I never pinned it down to the backup camera like that, as it’s such a random thing. Also my car doesn’t have a Park or Drive, but I’m guessing you’re probably right about not going to reverse first. It has for sure done it when fueling the car, and I assumed it was the bright lights at the gas station, but maybe it’s because I don’t normally back out of the spot.

      Reply
      1. You can adjust the backlight brightness using the cabin light brightness nob on the left of the steering wheel.

        Reply
        1. No kidding, really? Thanks a lot…

          Anyway, what we’re talking about is when it isn’t working properly. That’s the problem. The screen gets confused or whatever and gets stuck on full brightness. Nothing short of turning off the car and opening and closing the door corrects it.

          Reply
          1. will have to wait 30 seconds after turning on the car before moving the knob before the screens will react.

            Also the light sensor is the ball or black square at the top/front of the dash, you can cover it with your hand or flash something bight at it and a few seconds later the lights in the cabin will adjust.

            Reply
            1. bright*

              Reply
              1. Look, I know how the car works. For further info, I keep the lights fairly dim when I drive at night and it normally works just fine.

                Imagine if you can, that the display for the stereo / backup camera sometimes doesn’t work right and it sets the brightness to full and leaves it that way. It’s as if that one display thinks it’s daytime when it’s pitch black outside. For your entire trip home in the dark.
                Obviously the first thing you’re going to do is to try to dim the lights, but it isn’t the entire interior of the car that’s messed up – it’s just that screen, and there is nothing you can do while driving to stop it from blinding you. It’s stuck on full bright. It isn’t working correctly and has nothing to do with anything the driver did or didn’t do.

                The info from Troy G about not using using the backup camera probably is related though, because the last couple of times I remember it happening was when filling the car at night, and I normally don’t back up from a gas station when leaving.

                Reply
        2. Nebula,, did you discover that by ‘accident’ or is that mentioned in the owner’s manual??

          Reply
          1. By accident, it might be in the manual but I haven’t bothered to look for it.

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  9. The 8” radio has its share of issues too! Mine has a list of problems including not recognizing that a phone is connected even if the phone can be accessed via Siri, partial loading of contacts, no Sirius stations sometimes etc…
    It is tarnishing the image of an otherwise fine 2020 GMC 2500 Denali. How difficult can this be to fix?

    Reply
  10. I have complained many many times to where GM replaced the infotainment system in my 2012 Cruze LTZ RS. Thats how long this problem has been around and I still have similar issues with it to this day. They just stopped caring after a certain point

    Reply
    1. “They just stopped caring after a certain point”

      Usually around 3 years / 36,000 miles, whichever comes first.

      Reply
  11. Similar issues on my 2015 GMC Acadia, display goes black, reverse camera stays on even after the shifter has been put in D, never could get my phone to connect via bluetooth.

    Reply
  12. I find it comical the lawyer limited his list to so few vehicles effected. My 2018 XTS has all those issues, plus a few more like: a volume button that fails to work at all (then shut off car-open door-restart, and it works again), or how about nav that forgets your destination, a screen that goes black twice a week, or my personal favorite….blue tooth that works great for music but randomly selects when a phone call goes through the system and others where you must hold your phone. Whats really funny here, is I stopped buying BMW’s and switched to Cadillac because all the electrical issues BMW claims they don’t have and BMW’s terrible customer service.

    Reply
    1. He probably didn’t have an exhaustive list of vehicles, and was going on actual evidence that he could present in court based on his clients cars.

      Reply
    2. My 2015 Sierra SLE is on its third stereo and now I’m looking for an aftermarket stereo system because my warranty is out. Power button don’t work, the stereo will play on its own when the truck is locked and I’m in the house…even in the middle of the night. Blinks on and off very quickly, and other issues. Same issues every time. Now I gotta go from 8” screen to a 7” screen in aftermarket. Everyone else I speak with who has the same truck has issues. Should be a recall on it or something but I think the issue is that gm don’t know how to fix it. Frustrating

      Reply
    3. Agree! My 2017 Sierra with the 8″ screen (IIRC) randomly weirds out in every mode, intermittently. It’s ~ an hour drive to work. 2-3 days, no issues. The 4th day – total random weirdness. Changes screens by itself, calls OnStar by itself, goes through my Contact list if in ApplePlay, etc. Even changed the system language to French once; that time it affected the DIC (?) screen between the speedo and tach. Turn off display to quiet the distractions, it turns itself back on. All this repeatedly. Happens with phone on BT, ApplePlay or not connected at all. Began about a year ago, about 1x/month, now almost every trip to work. When it decides it’s a day to misbehave, man it goes wild now. Have this captured on the phone video. I’m not one to complain, but this is crazy. Waiting for the Class Action, b-to-b warranty expired.

      Reply
      1. I have this same info system weirdness on my 2018 Silverado 1500. Except it’s weird all the time. I was able to reset one time by using the Onstar on/off method, but that’s not working any longer.

        Reply
      2. I had the same thing going on with my 2020 Sierra. I finally sued GM and recently collected.

        Reply
        1. Can you tell me more about how you went about this process? Would you recommend? Please let me know. Thanks.

          Reply
  13. I bought a Blazer rs in June. I don’t have any of these issues. it dose take a minute when I get into the car to download contacts. And my back up camera changes in into a forward facing camera until I get moving. And I like that it shows where the curbs and parking stops are.

    Reply
    1. I own a [2020] Blazer too. Mine has an 8” screen. In fact, I thought all Blazers have the 8” screen standard. So I’m confused why it’s on this list. I don’t have sny issues either.

      Reply
  14. I have issues with BT dropping and volume spikes in the infotainment unit in my 2019 GMC truck, so they probably have a good case here.

    Reply
  15. GM is not the only company having issues with screens and infotainments. Just seem the lawyers love to go after GM. Software fixes are not a simple fix all the time. They very well maybe working on a fix but it maybe more involved than a simple update.

    Reply
    1. It may be the case that they are working on a solution but in fact, this is the first vehicle I have owned in 15 years that has had issues anything like this. Our BMW’s, Audis, Ford and even my 2016 RAM all had infotainment systems that connected to Apple phones without issue. My current 2020 Denali 2500 Duramax is an $80,000 truck for crying out loud. You would think that GM could get someone on this and make this a memory. I expect that there will be teething issues with technology but there is no excuse for what is obviously a long running issue like this to be left unfixed. This is an issue that is staring you directly in your face every time you start your vehicle. It screams “lack of quality” and they need to put it to bed.

      Reply
      1. I’ve had several issues with my iphone on the new infotainment system, HOWEVER, this was with IOS 13 as soon as I updated my iPhone to IOS 14 all my connectivity issues went away on the new Chevy Infotainment 3 system.

        I’m still watching it but it seems something in the last IOS did not like it.

        Reply
  16. seems they still have not solved their screen problems.i have a 2013 caddy srx and i am on my third screen in 2yrs now this one is blacking out ! i cant afford another 1500to replace it again!.i guess its time to look at another auto company

    Reply
    1. My 2019 only act up when I answer the phone with the toll at play connected then the Kiam goes all the way up then it goes all the way down and the radio cuts off and then it restarts itself. Dealership first so I was delusional and it was just a code in when I actually showed him what it was doing they replace the radio and it still does it so I have contacted a lawyer and we’re working on it

      Reply
      1. Anyone experience dealership stating radio and on-star module have to be in sync/replaced for infotainment screen proper function with a likely low estimate of $2k to repair. 2016 3500HD Silverado.

        Reply
        1. uhh they both do not need to be replaced at the same time…. However, they do need to be “Programmed” for the VIN of the vehicle.

          Reply
  17. I have a 2020 silverado 1500 with 7” screen. Just turned on the android auto feature yesterday and it was pretty glitchy starting up WAZE. I noticed some issues about setting priority over which phone system is used when in android auto (radio versus android app for phone – I wonder if that i a leakage issue with the ringing – havent got an inbound call on it yet). I will say with a samsung 10+ plugged in the stereo quality on my TIDAL app is up there with bang and olufsen (speakers aren’t b&O but the signal is). I also have some DSD and DSG music I play via the hi-fi Onkyo app with extension and that is sparkling clear. Im going to get the 1300 200+200W subwoofer as soon as my next paycheck to add bass. Im not having any issues yet, but will definitely keep an eye on it. So I wonder from those having issue here — did you get the subwoofer add on and are you also using android auto ? Oddly, with the latest android update Im having issues with my samsung BT working with my Audi A8 – after 7 years Working flawlessly its now dropping calls and taking up to 7 attempts to dial out to place a call. I think it might be a BT update issue as of late. Do those creating this complaint realize BT is a moving target that GM could weasel out of ? Now I’m happy I got the 100K bumper to bumper add-on in closing…

    Reply
    1. infotainment system updates are slow while phone updates are fast. Most of the issues can be contributed to the phones for GMs argument.

      I can be a good example…. I’ve had several issues with my iphone on my new Volt but as soon as I updated to IOS14 on my phone many of those issues went poof and has been working sense.

      Reply
  18. I have a 2016 Duramax and my screen is started doing some crazy stuff too I can also hear a beeping in my Dash and it goes from the radio to the information and switches back to the information and goes to radio and then later on it quits and sometimes my screen to start flickering on and off and other day I was outside listening to my radio for about 35 to 45 minutes I got up the next morning to crank up my Duramax and it would not start I think it has something to do with that radio full and down the juice because I think it comes on and does that same stuff whenever you’re not in the vehicle then I charge my battery for about 30 minutes and I haven’t had a problem sent so I think that might be the glitch in the screen I worry about it acting up like that could it catch my truck on fire you’re right then vehicles are so expensive I know they have some problems out of them but fix them the price that we pay for them Vehicles they should be gold plated they don’t make them like they used to I need to go back to making them like they used to all this electronic s*** is what going bad on these trucks and cars and they make them as cheap as possible I have a 2016 Duramax and I was going down the road and you can hit a bump and you can see that thin metal on the hood just jumping cheap cheap cheap cheap made vehicles these car dealers are to be ashamed of their self what they are charging for these vehicles and you’re not getting the quality

    Reply
    1. my 2004 GMC Yukon XL had parasitic battery drain from the body computer and the radio. I replaced the radio, which helped at first. but it got to the point I had to pull the radio fuse and put a battery cable disconnect to park it overnight – and rehook the battery the next startup. with the radio fuse in it was under 8 hours to kill the battery. first I redid many of the ground straps. that helped some. but I later learned it was probably the body ECU. traded truck in with a great trade in value so it was never fixed by me.

      Reply
  19. I have a 2016 Colorado and I’m having a tone of problems with the system, mine switches from Bluetooth to radio and skipping stations and skipping songs and repeating songs , the camera fades to black and stick for a while

    Reply
    1. I have a 2021 Terrain SLE, radio comes on loud when I start the car. It sounds like GM has had problem’s for many years. I leased or I would sell the car, so frustrated with the radio issue.

      Reply
  20. The question is it HW or SW related or both? I think it is both.

    Reply
  21. Oh I also want to comment that some issues with the infotainment systems can be traced back to bad 12V Batteries.
    Being in the Chevy Volt community we’ve found that many of the high current draw systems can be impacted by bad Batteries that may not be apparent by typical 12V battery tests.
    Lots of odd issues can happen.

    Reply
  22. My 2019 sierra 1500 does this all the time. Its so frustrating. Mine is only Bluetooth related, but the constant ringing is horrible. How do we get in touch with this class action lawyer??

    Reply
    1. It starting to sound like all these GM electronics complaints, are a lot like the GM torque converter issues….
      They dont really exist and all of us are “unreasonable”. As far as the dude mentioning NHSTA doing anything? They’re in bed with GM….Never Have Solved That Anyway.

      Reply
  23. Remember when a vehicle was made to actually perform one task? Driving…. period. Currently, everyone wants a computer on wheels & gets angry when glitches happen. How much technology do we need to get from point A to point B now? Passengers in the backseat on laptops & we all have a smartphone in our pockets! I’m not angry, nor am I angry at anyone else, just pondering today’s priorities that’s all. I fully understand paying big money for something & expecting it to work properly. Well, gotta run, I hear my rotary phone ringing & the rabbit ears on my TV need adjusted! 😀 Have a great day everybody!!

    Reply
    1. I’m not old enough to remember cars before they had a stereo in them. Even my 81 Skylark came with an AM radio.

      Reply
  24. I have a 2015 GMC Sierra 1500 Burns 2 quarts of oil before oil change dealer will not do anything about it.

    Reply
  25. I agree that the “Electronics” that are in todays vehicles should be the best giving the price we pay for them. It is very disheartening for many who have waited and saved a long time so they can get a new vehicle only to be disappointed with “Glitches” in the electronics. The companies are moving too fast to out do each other and not putting in the quality that they should. I hope hope they get things worked out before my 2021 GMC 3500hd is delivered in the spring. I have ordered the “Extended Warranty” to be sure. PS: Self-Driving Cars…. I will NEVER trust computers THAT much!

    Reply
  26. I was wondering if it was a common issue. my 2020 GMC does this exact stuff . wont connect to phone sometimes and when I start it up it will sometimes say searching for satellite signal and it never does until I shut it off and let it sit for a little while. hopefully they come up with a fix soon and not blow people off.

    Reply
  27. I never had a problem with my 1965 push button AM radio.

    Reply
    1. Right, and for comparison, if your 1965 came from the factory with an AM radio that turned itself up all the way or wouldn’t shut off, I think you’d have had words with the dealership, even back then.

      Reply
  28. My 2019 chevy cruze sometimes does the same thing but it isn’t listed as being affected by these issues. The buletooth doesn’t always connect and when that happens I have to forget the device from my car and the car from my device. The I have to pair them. It’s so frustrating when I go to leave for campus in the mornings and I can see or hear my directions or music.

    Reply
  29. What people dont realize is these things are super sensitive to heat. The technology out is prone to failure across all manufactures. It cannot deal with the high temps in vehicles. Most touch screens have failure at 120dg f. Sorry this stuff should not be in a vehicle.

    Reply
  30. My 2013 Camaro I loath the stereo head unit. It’s never been more than 60% reliable. A constant nuisance and distraction during operation. I discontinued the OnStar and XM subscriptions of course. Tried disabling the stuff many times as well. I still see lights turning on and off for disabled services in my rearview mirror. It can make anyone paranoid about their purchases and trusting the Automaker is extremely low moving forward. I’m removing the unit since trust and costs considering use are prohibitive. Looking forward, anything primarily based on subscriptions I view as a defect and not a feature. The tech exists for 10 years or more for it to be able to connect to our home Wifi for service updates including map navigation or other useful and helpful solutions. None of it has ever been truly useful just a buggy mess of gimmicks.

    Reply
  31. My 2018 equinox has had all of the listed issues except the volume spikes. They have “reprogrammed it” and still no fix. Having transmission issues as well. But like all newer vehicles if no idiot light comes on then their is no issues smh. My Chevy dealers “road test area” does not include hills of any sort which is where 70% of the issues occur so they “can’t check “ the people to make it repeat itself. Will definitely be turning to any of the 3 import companies for future vehicle purchases before I buy American again 😢 @chevrolet #chevrolet My 1992 & 1993 Nissan Sentra SE-R’s have had less issues with well over 170 & 200,000 miles.

    Reply
  32. My 1998 Chev K3500 Dually has the upgraded Stereo System which includes the CD and Cassette Player as well as the AM / FM Radio. Twenty 22 years later I have had NO Trouble with any of the system except a “Knob” which I got from a wrecking Yard for Nothing. The Truck has been a pleasure and I am selling it now in anticipation for my 2021 version SLT Dually. I paid $40.000 new for this one and will be shelling out almost $100.000 for its replacement. The comments are really starting to bother me although I ordered the Premium Sound System with Navigation. Seems like I can only “HOPE” to get a system that was built on a GOOD day! Many of my friends have these features in their GMC and Chev Pick ups and have had NO problems with them. Keeping my Fingers and Toes crossed. Be Safe and Healthy Guys.

    Reply
  33. My 2019 blazer w 8 inch screen has same problems. Sound went up to max and had had to shut down vehicle. Entire unit goes black, phones wont connect. I hope they give us a place to join the suit.

    Reply
  34. Wait what about my 2017 Cadillac XT5 it’s screen kept going black too. I was told it needed and update, but still have the issue on occasion.

    Reply
  35. My 2018.5 Regal TourX with the new infotainment and 8″ screen had huge glitches. Replaced radio once, reflashed software repeatedly and it would still drop rear view camera lines, freeze up, lose presets, and not allow XM to function at times. GM stated was operating as intended and never fixed it. I traded the car in part due to the infotainment that was glitchy from day one.

    Reply
  36. Does anyone have an update on the Cadillac Cue system failures & class action suit this system in my 2014 Cadillac is the worse of them all looses touch ability screen suddenly cracks but it does leave voice control

    Reply
  37. Thats what happend when you have all the bells and whistles. I want mine all manual please

    Reply
    1. What are you talking about? You want to hold a boombox on your shoulder or something?

      They aren’t making cars without stereos and backup cameras.

      Reply
  38. The lady at the dealership said it’s a 1300$ unit. Pretty sure Amazon’s 50$ 7 inch tablet can do what it can do and more…sad.

    Reply
  39. but jd power says ….

    Reply
  40. This problem is easily fixed. It’s called Lemon Law. It varies from state to state a little but it goes a little like this: they have 4 tries to fix some problem in the vehicle that is significant (this IS) if the problem started happening in the first year of ownership. If they fail, they must buy it back. See Lehto’s Law on youtube.

    Reply
  41. My 2019 GMC Sierra infotainment system will always turn my i-Phone 8 Plus volume down to the lowest setting every time. I always have to remember to turn it up when leaving the vehicle or I will miss most calls. I called GM about the issue and the guy said he never heard of that problem. I told him that’s funny because if you google it you will get multiple hits complaining about the this issue. End of the story and it’s still not working right…

    Reply
    1. Your iPhone volume going down when it connects to a Bluetooth device (at least that’s what it seems like you’re saying) sounds more like a problem with the phone’s software.

      Reply
      1. I tried different phones and it does it to all of them…

        Reply
      2. That’s right it turns it down every time it connects. I try difference cell phones and it does it with everyone. My last GMC didn’t have any issues whatsoever, only happened with the the infotainment system they switched to in 2019.

        Reply
  42. they should sue over their Junky Transmissions. they Overheat and fail at 100k miles

    Reply
  43. 2019 Sierra 1500, have had Bluetooth issues from literally day 1. First incoming call I had, ringer played over speakers as is mentioned, but couldn’t answer the call. Turning off and on did not resolve issue, had to take to dealers and they did a factory reset, which amounted to unhooking battery cables for a period of time. Had that issue 1 other time, but think there was a fix for that at my first service appointment.

    Also, sometimes phone won’t connect. Sometimes phone does connect and it shows the last song that was played and cannot skip, rewind, nothing. Even when another song is playing the screen is frozen showing the other song.

    I also have the 8″ screen, so these glitches are not only on the 7″.

    Reply
  44. This is what “Lost in translation” looks like…

    Reply
  45. They should add the 2018 model years too my Trax has had the black screen/volume problem several times

    Reply
  46. I don’t pretend to be an expert in this area. However, mentioned by others above is the problem with the entire radio unit going black, unexpectedly. In my 2020 Corvette Stingray (1063rd made in Bowling Green, I had that exact problem that other General Motors vehicles had: my infotainment screen suddenly went black. As a result, On-Star stopped working; the front forward cameras did not work; audio components right down to the turn signals did not work. Rydell of Northridge California had the car for about four days. I had previously contacted the Chevrolet Concierge about the issue. I was informed to notify the supervisor at the Chevrolet dealer that regardless of the outcome, a review of what was found was requested by General Motors, so that they could examine the problem. I was informed by the Service Supervisor that the entire infotainment head unit was replaced by GM under warranty. My defective unit was sent back to GM for inspection to see if they could find out what had been wrong with it. (GM also replaced my burned out original battery with a new one. They fixed the Frunk problem over the air without taking the car in. The brake sensor problem, at least to this point, is not found in my particular unit of build. And the valve spring recall for the C8, also apparently does not affect the C8 I have. If this helps anyone, great. If not, at least you know some of the problems I’ve had with my C8. AF

    Reply
  47. I have a 17 Terrain and have had b problem with screen with back up camera and then bottom of screen showing temp settings goes blank. Had to several dealers and was told needs updates and none available. My vehicle goes out of factory warranty and now was told needs replaced. I get a replacement costing me $100.00 and now after 4-5 months is doing same thing.

    Reply
  48. This has been going on, I’m still in the 2014 Malibu but lately my car has been doing the most with the system, it has in previous years but lately it does seem to be really doing a left..so this definitely is nothing new, I personally am burned with Chevrolet for a vehicle.

    Reply
  49. Just hired a lawyer. The radio was replaced still experiencing the same issues. The truck is just now a year old 2020 2500 Silverado. Radio doesn’t work work when it wants cuts in and off. Very annoying when you are paying 60k for a truck. Hire a lawyer people don’t let these issues go.

    Reply
    1. I’m going to put an aftermarket system in my truck. Much better than the infotainment system in my truck. It’s also much cheaper than a lawyer.
      It’s very unfortunate that so many people are having all of these issues and Gmc doesn’t recognize them. Should be a North American wide recall. I believe that they can’t figure it out, so they try to forget it.

      Reply
  50. THIS IS ALSO HAPPENS ON 2020 8″ INFOTAINMENT SYSTEMS.
    it happens on my 2020 GMC Canyon Denali. Volume goes to max, backup camera goes blank, mph calculator freezes, and Bluetooth connection with iPhone is flakey sometimes. My screen is the 8″ version. It doesn`t matter whether it is a 7″ or 8″ system, they both use the same electronics. Just got a update from On-Star this morning. Who knows what that was for

    Reply
  51. Had my 2021 GMC Denali 3 Days, got a screen than popped up that says “Failed Update Return to Dealer”, then I got a screen that was just a bunch of compute code like the blue screen of death in the early Microsoft Windows Days. NO IDEA.

    Reply
  52. I have a 2019 Colorado. Same issues with my 7″ screen. The dealer pulls the fuse, resets it so it works long enough to get it back in my hands and off their lot. The work order states: Could not duplicate customers concerns.
    I’ve been a Chevy guy since the late 60’s. I wont be buying another. Right now I am waiting on the correct harness for an aftermarket Kenwood system and I’m keeping my fingers crossed.

    Reply
  53. I just got the most recent software update for my 2020 GMC Sierra 2500 Denali. It isn’t perfect but it seems to have eliminated the vast majority of the problems in my truck. I believe it is version 150.???

    Reply
  54. My I- phone just updated to 14.2 today. It seems that there are less problems with I phones than Android from the complaints received. When you take delivery of your vehicle ,it there any indication what program or software the unit has been updated too? Before you take delivery, does the dealer upload in the latest update?
    I don’t have any answers to these questions. My 2021 SLE Pick up should arrive in March so I hope the system is updated to 14.2 or more before I receive it. The 2022 Ford is going to be the first PU with automatic over the air updates. I certainly hope that is adaptable to our GM system via upgrade programming.

    Reply
    1. I can download updates on my 2019 Sierra Denali. I have already done it a nice while ago…

      Reply
  55. My 2019 Sierra Denali always had a problem with turning down my i-Phone volume down as soon as the connection is made. It actually shows up on the phone when it does it. Otherwise that seemed to be the only problem until I updated my phone to iOS 14.2. Now the volume completely shuts off every time and after I back up the camera stays on for close to a minute before it goes back to it’s normal position. It’s not the end of the world but it’s very frustrating that GM won’t recognize this problem even if they don’t have a fix for it yet. This is my first GM vehicle to have these problems.

    Reply
  56. Thanks Ian. There was just a post in todays GM news about wireless updates for GM Vehicles. Some 2021’s are already having the feature installed. I don’t see pick ups on the list. It goes without saying that our phones are going to be updating routinely as new software comes along. It just makes sense that as the owner of a GM vehicle with the Infotainment technologies there should be “Routine” updates so like you mentioned owners can “Download” them on a monthly or yearly basis from the GM website, or the dealer should be automatically doing the update as the vehicles come in for servicing or any recall notices. The Infotainment systems with navigation have additional memory built in so that should NOT be a problem. The same goes for the update for the Navigation. It should be on the GM website and free to download. I think the term used to be called “Vehicle Support” or maybe Customer Service or Goodwill after sales.

    Reply
  57. I’m having sane sort of issues with my radio on my 2019 Silverado custom new body style crew cab and my so is having issues with his GMC elevation..2015..it seams to be when it’s damp out or cold..more or less…from Canada… Ontario..

    Reply
  58. I am having the black screen occur on my 2020 Chevy Colorado.

    Reply
  59. Maybe I’m missing something. Most of the comments seem to be related to to cel-phones and they seem in turn to affect the Infotainment system. For me, I plan to connect my phone directly by USB to the system all the time and don’t care about Bluetooth, paring etc. Have those of you experiencing problems tried to go direct by cable? I don’t have my 2021 dually yet to test my comment as it won’t be built until January. All this over the air is nothing but trouble. I know I’m an old guy but cables have always been reliable for the most part. I would be interested to know if it makes any difference. For what we are paying for these vehicles, the systems should work as designed but if the old fashioned way works that is ok with me.

    Reply
  60. Barry,
    I think you missed something here. The complaint list a lot more than phone problems. You have back-up camera going dark. You have radio volume going to max, when prior leaving truck it was at low levels. You might want to re-read what the complaints include in the lawsuit. The 2020 Canyon Denali has the same issues even though it has the 8″ screen. I even had the sensor for a vehicle making a quick stop in front of me go off while driving down a deserted road. There are more than phone problems with this problem. Using a cable might solve one issue, but that will not stop others.

    Reply
    1. Thanks Gary,
      I was NOT aware of the extent and depth of the problem we are all facing or I will be soon too. The infotainment unit has been around for more than 10 years I believe. I certainly hope there is a update available for everyone affected and it it is just a matter of a plug in update rather than a completely new design. or maybe that would be a more practical idea. I took the 7 year extended warranty just in case but I just hope all affected vehicles would be covered regardless. Have a Merry Christmas, be Safe and Healthy and I hope this is resolved in the New Year. Regards!

      Reply
      1. This latest infotainment system came out in 2019. Up until then I never experienced any problems with the previous systems. I went to GM recalls and entered my serial number and there were no available recommended updates for anything. Disappointing that GM won’t fix this issue.

        Reply
        1. My experience is they do twice a year updates for the new 2019+ infotainment system via OTA or if your car is not OTA it’s by the dealership.

          I just got an update for the Onstar system pushed to my car last week.

          Reply
          1. I bought my 2019 GMC truck in May 2019 and no updates. I actually ran a update check only yesterday and it said there were none available at this time…

            Reply
  61. It’s not just the newer system guys, my 2015 has all the same issues with the infotainment system. Even more issues. Furthermore, almost everyone I ask with the same truck from 2014 up, also have a lot of issues with the infotainment system in their trucks.

    Reply
  62. Hi Nebula,
    I’m a retired vet and not to up on Acronyms though I do know the BYOB one. Please let me know what OTA stands for. I am probably going to regret asking that question as to most it is probably simple.
    Thanks.

    barry

    Reply
    1. “Over The Air,” wireless updates via the cars 4G Wifi connection or when connected to your home Wifi.

      Reply
      1. Thank You Very Much and Regards.

        Barry

        Reply
  63. My 2021 Silverado 2500HD All Star has 200 miles on it and problems with the infotainment system. Went dark unexpectedly and then came back on the next time I started the truck.

    Reply
  64. Yup,
    That’s one of a few items to watch out for. Max volume when you start truck, backup camera going blank, Phones issues, latest for me was a false detection of the vehicle avoidance system. Triggered when driving down road. There also one when you adjust volume from steering wheel, the volume keeps on increasing after you release the button. How fun. I thought that some of these would go away after On-Star update, nope still there. My truck is a 2020 Canyon Denali with under 2500 miles. There is a V808 release I have seen, but non of the issues look like they have been addressed. Release is for your truck, but I do not see it for my truck. Nice truck, but this BS makes you wonder what`s going on at GMC.

    Reply
    1. My 2019 Sierra Denali always turns the volume down every time I connect it. Also just recently when I back up the camera display stays on for about 45 seconds or more. The fun and games and seems like GM isn’t doing anything to fix it…

      Reply
  65. So I have a 2019 Chevy Colorado ZR2 Bison I’ve owned from new since Nov 2019 and I have experienced many of the above issues that includes the blackout of the screen and the system completely turning off then back on, with a few of the times it not coming back on at all. I’ve had my IPhone disconnect through the usb interface with CarPlay after which it would briefly switch to Bluetooth then go out completely. A few times with the volume going up or down and freezing the volume level. Also I’ve had my left turn signal acted up going at different clicking cadences and two rear tail light bulbs magically go out on opposite sides at the same time. I am on my 6th trip to the same dealership service department and now I have a case number with GM and the direct line to the owner of the dealership. They are talking buyback but who knows? I’ve been getting the runaround for months on this. Also the transmission has had two remaps and fluid changes for the shifting issues and my steering rack was replaced at 13k. I’m currently right under 19k.

    Reply
  66. Jay – This is all just unbelievable. I think with these problems being continuous, you probobably qualify under the Lemon Law for you to sell your car back to the dealer and full sale invoice. AF

    Reply
    1. My second reply to Jay and the Others. While a thumbs down does not change my opinion on your vehicle under the (lemon law) Let me tell you what happened to my Chevrolet Corvette C8, one of the first two thousand produced. I received the car April 14 and within days started having battery problems and infotainment system problems. I brought it to the attention of the Corvette Concierge who brought it to GM/Chevrolet customer service. First, the battery was found to be toasted and was replaced under the warranty about a month after delivery was taken. The Infotainment problems described by others with OnStar; rear view camera, radio not working; radio remaining one; none of it went right and I again called the Corvette Concierge and was again referred to customer service. I was told to make an appointment with the service advisor which I did. Also, Chevrolet customer service provided an additional instruction that the head unit was to be sent in to GM, Chevrolet or Corvette after the diagnosis. 3 or 4 days after leaving the C8 at Rydell Chevrolet in Northridge, I received a call that the head unit had been replaced with a new one and, “…come and pick up your Vette.” I did so. No charge. Since then, no real problems except with the frunk. However an OTA fix did fix that problem for me. Not all owners mention it, but I use a genuine Cheverolet Battery tender/charger (made for Corvette, with logo on it) on my Corvette most of the time. It appears to me that there is a lot of, “draw” on the electrical system and that battery’s condition seems to deteriorate if that charger/tender is not regularly used. I advised my service advisor of this, but I believe he has not notified Chevrolet of this sort of ongoing problem with the draw on the battery or electrical system’s failure to restore the batter to health without the system. It’s a hundred bucks. Clearly made by another popular company. Really keeps the batter healthy when used after each drive or at least each drive into the garage. AF

      Reply
  67. I took my 2020 Colorado to the dealership and they ran a software update on my system. I am no longer having issues with the infotainment system going black.

    Reply
  68. Vanessa
    Can you go to settings and look and see what the latest software was updated to. My 2020 shows 807V. I am wondering if you got the 808 update. Also can you check to see how many updates your truck shows have been done. Mine shows the original 807V and an On-Star update about a month ago. It would interesting to see what out 2020 trucks show. My truck was also manufactured in June of this year.
    Do you ever have issues with volume spikes, backup camera going dark, strange connection with your phone. Also any false detection of cars stopping quickly in front of you when there was nothing there but road.

    Reply
  69. Sometimes even turning the vehicle off, opening the door and restarting the vehicle doesn’t stop the ringing from a call. Its horrible to deal with. And how about the radio not shutting off after turning the vehicle off and opening the doors? That’s the newest issue I’ve had.

    Reply
    1. A reflash of the infotainment system with a dealer appointment might fix this problem. I had that problem and OTA’s seemed to have fixed that. However, some cars have to be taken in for a service to get it fixed, Michelle. AF

      Reply
  70. Over the past few months I have started to suspect that the wiring scheme GMC is using might be the cause of most issues. When you close the door and the key is removed, the radio should turn off. My suspicion here would be an issue between door cable/harness and connection to body control module. I have been trying to find a COMPLETE wiring diagram of vehicle with all modules and harness layout. I can find most of the harness stuff, but not the module stuff. With the camera issue I do not think is software. Looking at the wiring diagram I am not sure it is properly grounded to the master chassis ground. Too many connectors and for me, they should have grounded the camera at the infotainment module, not through the tailgate harness. Hard low resistance grounds reduce noise.

    Reply
  71. Michelle – I’ve had the same issue at times with my radio not turning off even after turning off the ignition and opening the door. The radio continues to play. I come back to the garage 10 minutes later and the radio is still playing. Drain on the battery. AF

    Reply
    1. Alex- That’s my thought exactly, the drain on the battery can’t be good. Its cold where I live currently, I would like to know that my car will start in the morning for sure. But with knowing there’s a drain happening it can’t be guaranteed.

      Reply
  72. Why does mine have to reboot every time I turn on my 1500 silverado,and it will turn itself off while I’m driving.

    Reply
  73. 2021 gmc sierra 1500 slt
    I’m having big problems with the infotainment system.
    The backup camera doesn’t turn off then it goes blank.
    I pulled over pushed the on button and the radio came on blasting loud. The xm radio will show one station and be playing another. Android auto is a joke. It works when it wants to. When I get a text message I have to jump through hoops to get to it. Its quicker and safer to pull over. I had a 2018 canyon and everything worked perfectly. Paid $65000.00 for my new sierra and I’m starting to regret my purchase. VERY DISAPPOINTED!!! I only have 1400miles on the truck.

    Reply
  74. Guy`s and Gal`s,
    All modern vehicles have battery drain when parked. Some might have more than others. My Canyon measures about 50ma with my clamp on amp meter. This is not going to amount to anything for anyone to worry about battery drain. With WiFi and hotspot enabled, this is going to happen. Remote start, theft protection, and all the other systems are going to use current while sitting idle. With modern electronics, the drain is low. I too live where its been cold lately and my truck will sit for 2-3 days and it starts just fine. Battery quality and charging system quality are going to be the only thing which could cause problems. As to this relating to infotainment system bugs, I don`t see it. Infotainment systems issues are design and software problems. I am wondering if GM can ever figure this out. One thing I am curious about is after the On-Star update in November, did anyone see a reduction to their Infotainment system glitches. I have seen a reduction to the point that most of my problems seem to be gone. I just jinxed myself with that statement, but the only thing I see now is the boot time for the Infotainment system can take from 15 seconds sometimes up to 30+ seconds other times. One thing I did discovers was that the automatic time and date was turned on to use network data. I found the setting for automatic time zone turned off. Today I turned it on. Will see if this helps boot time or not. Maybe it will bring the glitches back. I do remember it was on prior to the On-Star update.

    Reply
  75. I own a 2021 z71 lt trailboss with 900 miles and stereo 8 inch is not working the update fail.
    Went to service department at dealer and they said they have to wait for gm to get back to them.
    60,000 dollar truck with no stereo
    Any suggestions what I can do
    Too frustrated and even complaint to gm customer
    service and nothing
    30 days with the truck

    Reply
  76. Paul,
    I discovered something on my Canyon that has stopped, at least for now, the issues you describe. On my truck I believe it has something to do with battery and alternator connections and if you truck had a On Star update in November. I have currently 3k on my truck and when it had under 2k miles my issues were regulator just like yours. So here goes. My issues stopped when I added power steps and some Gen5DIY upgrades to truck. When added, I had to add wires to the positive and negative battery terminal. When I did that I noticed the clamp for positive was not tight. I tightened that post clamp and made sure when I added my new conductors to the positive battery connection that I doubled nutted to terminal that work keep connection from coming loose. Also there is a technical bulletin l found for bad alternators cables for your truck. Bulletin says that there could glue on terminal causing poor electrical connections. Take back to dealer and have them check alternator cable. I would personally check battery connectors asap. So far for the last 1k of miles I have had no infotainment issues. Prior I had a lot and they were regular and were the same and similar to yours. I am really hoping I have found the solution to the Infotainment system bugs.

    Reply
  77. How do I get in on this class action law suit? I have had my 2019 Equinox in several times for the exact things listed in your article. In fact, it is at the dealership being looked at again today as I am typing this. They supposedly ran a “software update” the last time it was it in. Worked real good for about a week and I thought that did the trick and it started doing the same things over again. It is still under warranty. 29,000 miles. Each time I get the ole’ “we looked at it and couldn’t find anything wrong with it” line. I know what’s going to happen, they will wait until the warranty runs out and then they find the problem only to charge me and take more money from me. I am to the point of finding a copy of the lawsuit, taking it with and shoving it in their face and saying, “you guys are being sued over this. Now fix it or I am hiring my own lawyer!!!”

    Reply
    1. They dealer did that to me and after my warranty ran out it cost me $100 deductible of my extended warranty plan. Replaced my unit and it’s still act’s up.

      Reply
  78. GM should issue a “RECALL” notice on this problem in North America as it seems to be affecting units from both sides of the border. Frustrating for sure. My friends 2015 Denali Pu just started having problems with the infotainment unit. The problem was traced to the “ON STAR” antenna which seems to develop a leak due to the “Dimples” that hold the antenna NOT being DEEP enough so the antenna start to leak and the water runs down into the fuse box causing electrical problems in his care the Infotainment system. I have had several friends require the antenna to be changed because of leaks. Before the NEW antenna is installed the “DIMPLES” have to be made DEEPER so the antenna seats properly. Then hit it with Silicone around the edges to be sure. My truck is being built in 10 days and the first thing I do when I get it home is Silicone the antenna with all the rain we get in BC.

    Reply
  79. My 11 month old 2020 gmc sierra slt is in the shop and been in the shop for different issues. Navigational system shutting down, sim card issues, check engine light flashing off and on, now the whole sound system has shut down or stopped working. Ive never had issues like this out of any vehicle ive owned before. The guys have looked and gone over absolutely everything but still coming up with nothing as to why this is still happening and why the sound will not come back on. I love my truck! Its beautiful inside and out, and i just can not believe all of these issues r happening. I seriously hope they can solve all of these problems for good, so i can feel safe in my truck again. It sux to spend all that u have on what u think is a good dependable vehicle and things like this happen!

    Reply
    1. Listening to your comment as well as others has me reevaluating whether or not to purchase a GMC Sierra. It’s a beautiful truck indeed. But I’m skeptical as of right now.

      Reply
  80. H. Arrington
    Some dealerships have no clue on what to look for. These issues that are happening, IMO, all caused by electrical wiring problems. Your truck has a tech bulletin out there for faulty alternator cable lugs. The lug has excess sealing adhesive that wicked over the ring terminal and causes poor connections at the alternator. This must be checked and resolved. I have had some of the same issues others have had with infotainment system and I got tired of the run around. What I found when I installed power side steps, was the positive battery terminal connection a little under tightened. I removed positive lug from battery, cleaned both lug and battery terminal and re-installed and made sure the connection was tight. The negative terminal was tight so nothing needed. I also had an On-Star update as well. Currently I have not had one issue with mystery infotainment system glitches. No backup camera drop outs, no volume control problems, nothing. Not sure issues were solved by removing battery terminal or making sure electrical connections were clean and tight. I suspect On-Star update helped as well. Currently, knock on wood, my 2020 GMC Canyon Denali is operating just as it should. I now have 3.3k miles on it and am starting to feel confident about it`s reliability. Only complaint is shifting and first run out of driveway after a morning wakeup. Truck hesitates and has rough 1-2 shift. After a mile of running hesitation goes away. Wish 1-2 shifts were smoother though. Still after truck warms up, transmission settles down.

    Reply
  81. 2019 1500 Silverado rst (2.7L turbo), I am on stereo number 4, just got my truck back from a stereo replacement, when I got home I went to go set the WiFi and the new stereo won’t even let me turn it on to set up, I am so frustrated with this stereo I am about ready to go buy a FORD!!!! this is completely ridiculous that Chevy choose a few dollars over their customers, we have bought 3 Equinoxes and 2 Silverado but these will be the last if they don’t correct this situation, and trying to find a compatible replacement isn’t so easy either, if anyone has a name of one could you please let me know

    Reply
  82. go back to dealer and have them check the battery cable that connects to the alternator. There is a TSB on that part have sealer/glue on lug which causes inconsistent connections. This will cause all sorts of electrical problems. When I discovered that my battery connection was a little loose, after tightening the connector, all my strange infotainment issues went away. There is a new software update that only the dealer does, does not get updated by wireless that I can see, will update to V808.
    From what I have discovered on my 2020 Canyon, is Infotainment issues are heavily related tothe electrical system as a whole. Check grounds, connectors, but mainly the power distribution area that mounts on the battery. Everything must be tight. Make sure you go back to dealer to have them inspect the alternator cable.

    Reply
  83. My 2020 chev hd 3500 radio dials random numbers, screen flirts all over , just in general piece of crap, going to dealer tomorrow , miss my old radio in 2008 hd , first vehicle in years that didn’t come with Sirius/xm am severely disappointed

    Reply
  84. I have had both a 2018 and 2019 Silverado and they BOTH have had ongoing issues with the infotainment system, specifically when connecting an iPhone via USB for navigation/music streaming.

    * Sometimes the USBs wont work AT ALL

    * Sometimes if the FM or XM radio is on and I connect the iPhone to stream music it will play FM and Spotify SIMULTANIOUSLY

    *Sometimes the voice volume gets stuck on when playing music and it sounds like someone is playing music over the phone…..like on a phone call. Sounds really crappy like old school FM radio transmitters that you could get in the early 2000s to broadcast a radio signal from like a portable CD player and then tune the car radio in to that frequency…remember those?? The frequency was like 87.9FM or something.

    Annoying AS HELLL

    Reply
  85. I have a 2016 1500 Silverado and the Display screen blacks out all the time. i have 17000 miles on my truck and it is well maintained. The dealer just informed me it will cost 600.00 to replace the computer and they are not sure that will fix it.

    Really not sure???

    Reply
  86. How can you expect them to locate an intermittent issue unless it does it while the tech has it. Vehicles dont have pinpoint diagnostics. Sounds like its the best educated guess. All this touch screen crap is super sensitive to heat. They are not the only ones with issues.

    Reply
  87. If you would re-read my comment the tech does have it the tech has diagnostic equipment the GM Tech is the one that said he’s not sure that this will fix it so please refrain from commenting unless you read the complete comment

    Reply
    1. I had a coworker at BMW dealer had the same issue with his personal truck. 2016 gmc 1500
      He fixed it himself replacing the data cable after the dealer replaced the screen , and control module. Truck was still under warranty. He bought the cable himself.
      Sometimes we have to just try things (best educated guess) when there is no factory diagnostic path to follow or everyehing test ok. Its a think outside the box area. Some techs are not that analytical plus we dont get paid for that. Its per flag hour. Book time basically
      And there is no time for some of the thinking and repair paths we have to come up with. So most techs wont take the time to do it.
      My 2015 would act stupid when in extreme external temps. Would have to reboot it all the time after a/c cooled the cabin down.
      Most tech lines , instructors , manufacturers wont give the (do not exceed temps ) for touch screens. Its not that high contrary to popular belief John!. Leave your tablet in the sunlight for an hour or so on a hot day see how it performs (touch screen up). Mine shows it overheats and wont work until it cools down. T

      Reply
  88. John,
    Sorry your having these issues too. One thing with these new car is that there are computer modules for just about every function. In one of my post a month back I mentioned the problem with the alternator cable having insulating glue on the lug causing strange electrical problems. Go back to dealer and have them remove cable and test with black light per the tsb issued for these trucks that have problem. your truck is listed in the tsb. Computer control and monitoring modules are very sensitive to correct voltage levels. I suspect if they haven`t done this check yet. Tell them to do it and stay there to make sure they remove are inspect cable per the tsb. Your problem sound like this could be the issue. Like tech says replacing either the lcd screen or infotainment module could be a crap shot. As for heat sensitivity on touch screens, been in electronics field for a long time and since introduced back in the late 70`s early 80`s, I haven`t seen issues with heat causing touch screen problems unless the computer was tied to the display in the same package and the product was poorly designed. Example of this would be a tablet. Laptops have processor and power supplies in base and only lcd on top electronics are usually married with the cpu motherboard.

    Reply
  89. I have a 2020 GMC Terrain SLT loaded and the INFOTAINMENT system has not worked correctly since getting this vehicle.
    I have taken it in a number of times to have it looked at and they can not give me an answer on why the screen will go black once in a while, why the preset stations will disappear, why the radio gets glitchy when I plug my apple phone into the charging cable, why the volume will be super load at times and why so many people have the same issues but they refuse to fix the problem…. I love the ride of the car and how it handles but I will never get another GM vehicle with this INFOTAINMENT system again! I would rather spend $2000 more on a Toyota RAV 4 and know that the radio and Bluetooth will work properly

    Reply
  90. You need to add the 2017 and 2018 GMC Acidia to the list. Been trying to get mine fix for the longest.

    Reply
  91. I was wondering if anyone knows what happened to Dimepiece LA celebrity streetwear brand? I cannot proceed to the checkout on Dimepiecela site. I’ve read in GQ that the brand was acquired by a UK-based hedge fund for $50 million. I’ve just bought the Dimepiece Dream Case Mate Tough Phone Cases from Ebay and absolutely love it xox

    Reply
  92. My 2019 Chevy Colorado radio system has the same problem just driving for no reason the volume would go lound then back to normal. I also have where the display would just freeze up and to unfreeze I would have to pull out thge radio fuse and put back in , it will work till the next time it happens.

    Reply
  93. Bought my 2020 Equinox in October ’19. Issues from day 1. Couldn’t fill gas tank all the way, or it would sputter, knock, make your electronics wig out and die. After almost getting creamed on the interstate because of it, I took it to the shop for a 3rd time and made the tech ride with me. 1 month later, it’s out of the shop. The info system has been an issue since day 1, as well. The fuse for the connections (USB, etc) blew several times. The screen locks up or goes blank. The connection either via bluetooth or via chord, constantly messes up. The system seems to fight with your phone more than allowing it to work. Even when it shows my phone, it says no phone detected. WHAT!?
    This is my first brand new car and I will NEVER buy another GM product. I’m ashamed that it’s an American company. Het, GM…DO BETTER!!! (and fix our cars, while you’re at it)

    Reply
  94. It’s a software issue people. For a while I was doing software updates to fix the radio volume ramping problem. Every company has there issues. Dodge with their fronts ends (they need to drop their POS Dyna axles), Toyota on their leaking water pumps, GM with their IOR radios, Ford with… well, everything really.

    Reply
  95. Hello everybody ! can anyone advise where I can buy Creating Better Days CBD Vape Tincture 110mg 1000mg?

    Reply
  96. I have a 2020 Silverado 1500 Custom, the only issue I have is that the almost everytime I drive the truck the sounds goes out, all sound, door chimes turn signals music, ect just randomly stop…sometimes as soon as 2 minutes into the drive and yesterday I drove 6 hours no issues until I got off the interstate and came to a complete stop. This morning I didn’t make it out of my driveway before it cut out. I can get it to come back on every time as long as I turn the truck off, take out the key, open and shut the door, then restart….sometimes it stays on most times it cuts back off eventually but with no consistency

    Reply
  97. 2020 2500 hd custom.
    I hook up my phone to the system and it drops me constantly, mostly when the cab is hot, I turn the AC on blast and it eventually works, what’s the fix GM? Should not have issues in a 60k truck.

    Reply
  98. I have a 2015 GMC Sierra and I have been having the same issues for a few years now with no fix. I don’t think I will be getting a GM again. This can be a danger because when I am on a call it will drop it or mute it as well and lord help me if I’m on a 911 call with an emergency. My radio screen stopped changing for a few months and then it came back with a vengeance. I also would like to be in on the class action

    Reply
  99. My 2019 buick encore has been doing the same thing with the Bluetooth. So far the dealership has been giving us the runaround. Sitting in there waiting room now.

    Reply
  100. I have the same problems with my 2019 Gm chevy cruz the radio value goes up extremely loud by its self, also the radio doesn’t turn off after vehicle is turned off , so much problems with the radio I just keeps it turned off to be on the safe side, also their air system is messed up. Air stays automatically on, feels like I have a lemon Gm leave coustomers to deal with their cover up mistakes. 🥵

    Reply
  101. I have a 2016 Colorado Z-71 with all the problems listed and then some ! The Sirius radio will randomly start changing channels on it own, the volume will peg to the MAX, the Navigation will freeze, the screen will go black. All this started at around the 2nd year of owning the truck. The dealership replaced the touch screen on it in May of 2019. About 6 months ago I started having intermittent problems again !!! Now on the Navigation screen the destination part on the touch screen is no longer responsive, thus rendering my NAV ssystem USELESS now !!! I just went to the dealer and they wanted to charge a fee to do a diagnostic program to tell me what I already know ! lol ( That the touch screen is not working AGAIN !!! Also, the replacement touch screen is not under warranty by 4 months. Living the dream

    Reply
  102. Having the same problem with my 2016 Silverado, only 35K miles and this BS happens, screens switching, randomly going through different stations, blue tooth off/on. calling, ac like the damn car is Christine….of course happens when vehicle is out of warranty . Heard some fixes , but none with any solid info from the dealer…this should be a recall

    Reply
  103. In regards to the infotainment issues, my truck is a 2015 Sierra. 3 factory stereos and still the same issues, I finally got smart and bought an aftermarket system. Gm infotainment issues are many years old and they never can get it right.
    The infotainment company is actually American and is used by many car manufacturers, then each manufacturer puts there own touch into the system. Gm could really learn from their mistakes in regards to their infotainment issues and come out with something great. Unfortunately my year truck isn’t mentioned as part of the law suit.
    My truck is a 2015 Sierra that I paid $60,000 cad for and has currently 134,000 kms. Big problems since new with not only infotainment but also power steering, exhaust, fuel injectors and my latest problem…..a new transmission. Many others have the exact same problems with their trucks. The transmission shop I took it to is a world renowned transmission company, they are the best of the best, they do a minimum of 6 transmissions like mine every week. That spiked my interest, I called many other transmission shops and they all say the issues with gm transmissions are horrible and could be fixed very easily. My truck has the 6 speed but the problem is with the 8 speeds also. Many other issues as well. I’m too much money into this truck that I’m pretty well stuck with it. Over $10,000 just in the past year alone.
    So GM, myself and 3 other family members and 4 other friends, who all buy new trucks every 3 years and have always gotten serviced by the dealers, have now all left GM and have sworn to never buy another one. That’s 7 plus myself who won’t buy anything from GM again. All of who bought new trucks every 3 -4 years. 4 of us have left gm already, 2 rams and 2 tundras. The rest are due within 18 months. I’m sure just from my issues, there will be others I can convince not to buy GM VEHICLES.
    I know my few friends don’t hurt such a huge company but it’s a START. I plan on there being many others. I’m young, retired and pissed off with GM and am making it a mission to prevent people from buying a GM in the future. I’m about to park my truck with a sign outside various dealers in my province. They told me I didn’t have time for that, they didn’t know I’m retired and financially able to do it. They weren’t happy to see me parked right outside their dealership. Lol. Many other dealers will see me as well. Even one less GM on the road would be worth the time put into it.

    Reply
    1. I hear you Paul… I also have had GM vehicles where the auto tranny or torque converter craps out just after the 5 year/60,000 mile powertrain warranty expires… And that is with ‘kid gloves’ treatment of the vehicle – i.e. no jack-rabbit starts, etc.

      In 2 of the 3 last GM electrics I’ve purchased – its the infotainment that is troublesome….. One of the ‘Factory Fixes’ I was told by the dealer was to ‘jiggle the wires around’…. Unbelievable…. I told the Service Advisor that was simply unacceptable and to dig deeper until he positively fixed the trouble…..

      But the Battery issues causing Infotainment problems seem to me to be easily solved with a cheap diode and capacitor to allow the computerized systems to simply ‘ride through’ any bad connections…The thing doesn’t have to have the high-power audio system ride through the problems, merely just have the relatively low-powered computer system ride through it.

      As you say, an excellent transmission shop told you the problems are easily fixed at the factory or design stage – and it is simply horrible that such stuff is let out to customers…

      I certainly agree with you that unless GM gets adequate ‘bad publicity’ from these transmission and infotainment troubles – they are shooting themselves in the foot, and Machete Mary’s $millions bonuses will suffer.

      That said, the GM electrics I have purchased all either have simple 2 stage reduction gearboxes (no tranny at all), or else quite reliable planetary gear sets (the discontinued Caddy ELR and all the discontinued Volts) that, knock on wood, I’ve never had the slightest problem with, as the 2 or 3 clutches (Gen 2 or Gen 1 respectively) do not engage or disengage under load.

      So I just have the Infotainment problems everyone else has.

      Reply
  104. 16 months into ownership of my 2020 GMC Denali 2500 my issues are finally resolved. Software updates on the truck and obviously on my IPhone have finally tamed the issues. I can use remote start, unlock the truck and the phone will now join the truck, the phone no longer has issues dropping calls, the navigation system is stable and FINALLY, all of the advanced features are working…
    Some of the issues were with OnStar some with truck software.
    Now that everything works as it should, I am finally pleased. I find it more than a little irritating that one year into production, no one at GM or OnStar seemed to understand how the systems meshed. I had numerous conversations with OnStar telling me that the missing navigation features were part of my Sirius subscription and that they could not help, a statement that I knew was incorrect.
    All’s well that ends well though. Now, if I could just get my drivers door to stop rattling in the door opening when driving over bumpy roads, I’d think that the truck is exactly what I thought I was buying…

    Reply
  105. I’m having the same issue in my 2018 Tahoe and they say I have to pay for it. Mine will end phone calls, change channels randomly or change my settings and sometimes I can’t use the touch screen. Uggghhhh
    I have submitted a claimed to GM

    Reply
  106. We have a 2020 Chevy Bolt EV. Intermittently, the aux audio part doesn’t work. It can be “cured” by disconnecting the 12V battery briefly, but then the cruise control is turned off and you lose all of your EV charging settings. Just restarting the vehicle doesn’t help. It will work again if you leave the vehicle off for some time. It may occur once a month or every few days. GM won’t be able to verify a problem the mechanic can’t duplicate. My 2017 Bolt EV (which got traded in when GM refused to replace the dying battery after 3 years) did the same thing.

    A couple of times, the rear backup camera didn’t come on at night when backing up. Once, it wouldn’t turn off and I had to disconnect the battery.

    From the “sounds” of this, many people are having problems with their displays and audio systems. It appears that they are intrinsically defective. Replacing one with another defective one won’t help it at all. As far as a safety recall is concerned, except for the backup camera problem that occurred only one time, I don’t see this as being a safety issue, just as an annoyance, so it probably won’t qualify for a recall.

    Meanwhile, while waiting for a new battery pack, I have refused to de-rate my battery charging software. GM wants to replace the floor mat on the driver side, but I had already removed all of those junky mats and replaced them with Weather Techs, which fit reasonably well.

    Reply
  107. I have a 2018 Silverado with some of the same problems. There’s also an issue with songs playing on Bluetooth cutting out. Screen shows the song is playing, but there’s no sound. Sometimes pausing the song then taking it off pause will fix it. Sometimes, I have to turn off the radio for a moment. Other times, nothing works, but the next song will begin playing over the system. Took the truck to the dealership. They updated the radio software. That didn’t help. Today, the sound died, then the screen went dead. Song was still playing on the phone. About 30 seconds later, the screen came back up.

    Reply
  108. Help..issues with my 2020 Blazer RS. Since September I been taking the vehicle to the dealer for issues with the volume . They claim to have change the stereo and amplifier 4 times and issues still exist. I’m frustrated with this continuing issue – still have to make payments to bank on a monthly . Any recommendations??

    Reply
  109. Help..issues with my 2020 Blazer RS. Since September I been taking the vehicle to the dealer for issues with the volume . They claim to have change the stereo and amplifier 4 times and issues still exist. I’m frustrated with this continuing issue – still have to make payments to bank on a monthly . Any recommendations??

    Reply
  110. make sure your infotainment system is updated to latest software version which is V808 or by now possibly a later release. This update seems to have reduced and eliminated some of my weird issues like the volume coming on max when vehicle is started. This is a dealer update, and you will have to ask for the update since most dealers just don`t update software unless THEY think something is wrong

    Reply
  111. Mine has been doing for years and they want me to pay them to figure it out and fix it. I have a 2015 GMC Sierra.

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  112. Mine has been doing for years and they want me to pay them to figure it out and fix it. I have a 2015 GMC Sierra. I won’t buy another Chevy or gmc till it gets fixed

    Reply
  113. I have a 2019 Trax and experience the backup camera goes out and I lose all video way too often. I used to live in South Florida and thought it was the heat and humidity. I now live in Colorado and it is still happening.
    Why can’t the engineers at GM find the fix?

    Reply
  114. Are there any resolutions for the IOR 7-inch radio problems. I have a 2019 Colorado experiencing the problem volume increases , the display either freezes up or goes blank. I have taken the truck to the dealer a number of for oil changes and mention this to the dealer, because it works fine when I bring the truck there, they cannot trouble shot it.

    Reply
  115. Michael
    Check to see if your updated to V808 software for your IOR. If still on V807 or lower, they need to update to help fix some of the issues you are having. Make sure you also have the latest OnStar update. Check the same screen to make sure you show an update from late 2020 of 2021. Both updates reduce and eliminate a lot of the issues you are having. Dealers never check the update screen to see what versions you have loaded. Most can hardly wipe their butts.
    Good luck

    Reply
    1. Thanks for your reply.

      The dealership had finally checked their computer system and learned about a service bulletin that took care of the problem.

      Reply
  116. I also bought a brand new 2020 Sierra SLT and have many issues with the infotainment system. I’ve taken it in 4 times to the dealer and they have yet to fix any issues even though they state they have replaced all of the system. I also have what appears to be transmission issues upon initial takeoff only. The truck stutters and then it appears to catch the right gear. The dealer says it is a normal condition for this truck. Wow! I am so frustrated with this supposedly professional grade truck. I will never buy GM again.

    Reply
  117. Make sure they have installed latest software per service bulletin Bulletin No.: 20-NA-012
    Date: March, 2020. Check your update screen to make sure you have V808 software version installed and an On-star update from fall of 2020. As for transmission, if truck uses same transmission as the Canyon or Colorado, 8 speed, check the manufacture date for truck and make sure it was built after factories started back up mid-year of 2020. With this transmission, anything earlier will require a drain and total flush because of the transmission fluid having issues with moisture absorption which leads to transmission issues. They should at least flush and refill with latest fluid based on your complaint. Sounds like your dealeris trying to bullsh1t you.

    Reply
  118. Jerry
    there is a safety recall for your truck,

    Product Safety Recall N192273510 Loose Alternator Cable

    This can cause infotainment and possibly transmission issues since is controlled by a computer. Make sure this has been addressed and the cable has been replaced with proof that it has. Loose connection and power fluctuation will cause all sorts of problems like your experiencing

    Reply
  119. why do i have to turn on radio to get anything to work. rear view camera will not work with out radio turned on. this takes about 25 seconds for camera to not come on because radio was not turn on before i put truck in reverse operate. this ha for replacements caused me to back into a norther car because camera was not on with truck in reverse. also i brock my driver side taillight which coast 760.00. to replace same . Thanks Sam

    Reply
  120. why do i have to turn on radio to get anything to work. rear view camera will not work with out radio turned on. this takes about 25 seconds for camera to not come on because radio was not turn on before i put truck in reverse operate. this ha for replacements caused me to back into a norther car because camera was not on with truck in reverse. also i brock my driver side taillight which coast 760.00. to replace same . Thanks Sam. PS think this is a safety deal

    Reply
  121. I have a 2023 Yukon AT4 with 9000km. Today the volume just went totally out of control. It went up and down and then full volume. I could not turn the radio off with the button, everything was totally unresponsive.

    Reply
  122. Had infotainment system updated in June. Here is a latest update. After a month I can say that the system works much better. It`s not perfect, but better. Recommend updating if you can.

    Build Number
    gminfo3:6.0.1/V810-895-P/169:user/release-keys/22.29.21
    July 21,2022

    Update History
    June 21,2023:84927681 v1:1
    June 21,2023:85622734 v71169170:711769170
    February 19,2021:84898576 v63455706:643455706
    November 3, 2020:OnStar System update v6.66:

    Reply
  123. Next time buy a Ford
    24 years old the radio works perfect because its made by Alpine Electronics!
    Gm is made by Delco which has no idea what theyre doing.

    Reply
  124. My 2024 Buick Enclave Infotainment screen goes black without any user interaction, generally after driving for 1-2 hours in both warm and cold weather conditions. I can also ‘force’ it to happen just by touching the volume control after driving the car for about an hour. When the main infotainment screen goes black, the digital clock freezes (on the driver small dash display), the onstar light immediately goes from green to red, radio station (or sirius) continues to play but no longer any volume or channel control, and loose Apple Carplay as bluetooth connection is lost. Sometimes before the screen goes blank, the radio volume will jump to maximum which is not safe. Note, when the infotainment display blanks out at night, the display is actually a very dark blank grey so the display still has power, just blank. Also, the rear camera view will still come on when shifting into reverse before shutting down the car. Only way to reset the blank screen problem is to totally turn the car off and then restart car. Has anyone out there isolated the cause and solved this GM problem??? Is it a faulty HMI module??? Has anyone had the HMI module replaced to resolve the problem?

    Reply

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