2021 GMC Yukon Delivered With Mismatched Liftgate Paint Color
Sponsored Links
A 2021 GMC Yukon owner was surprised to see their new SUV was delivered with a liftgate that was a different color than the rest of the vehicle.
The owner posted photos of their 2021 GMC Yukon in a Facebook group, confirming that their Summit White SUV was delivered with a liftgate painted in White Frost Tintcoat. Summit White is a no-cost gloss paint, whereas White Frost Tintcoat is a $1,095 option and has a metallic finish.
Obviously quality control at General Motors‘ Arlington Assembly plant in Texas should have picked up on this rather obvious flaw, but it somehow went unnoticed. The dealership also could have picked up on the issue, but delivered it to the customer anyway. The owner says they drove it around for three weeks questioning whether or not the liftgate was supposed to be a darker, shinier shade of white before realizing that it was a mistake.
The COVID-19 pandemic caused problems for GM as it tried to ramp up production of its new line of SUVs this year, which includes the 2021 GMC Yukon. With the automaker working hard to try and get as many SUVs out the door as possible, it’s perhaps not so surprising to see some quality issues here and there. The first model year for any new-generation vehicle typically goes through some teething problems, as well.
GM offers ten colors to choose from on the 2021 GMC Yukon: Hunter Metallic, Cayenne Red Tintcoat, Midnight Blue Metallic, Pearl Beige Metallic, Onyx Black, Satin Steel Metallic, Smokey Quartz Metallic, Dark Sky Metallic and, of course, Summit White and White Frost Tricoat. The 2021 GMC Yukon XL, which is slightly longer than the regular Yukon, is offered in the same ten exterior colors.
Subscribe to GM Authority for more GMC Yukon news, GMC news and ongoing around-the-clock GM news coverage.
Sponsored Links
Wow, if this was missed, what else may have? Guess you can’t expect much for a vehicle that can top $80k!
Honestly my experience with a new 2015 Yukon Denali with litterally every options is exaclty this. A mess of quality control issues with the product. Doesn’t surprise me.
Repairs to my vehicle 127k miles as of today.
1. Steering column replaced. (Bearing 2 times under warranty 3rd failure out and required to replace). ~$1700
2. XM Radio antenna replaced twice. Warranty.
3. Transmission Solenoid. Warranty. Reprogramming transmission not covered even though it was required after repair. Negotiated to $100 from $400.
4. Magnetic Ride Front Shocks replaced. ~$2000.
5. Radiator Failed, thermostat, water bottle, water pump. ~$1000
6. Front AC condenser, rear AC condenser ~$1600
7. Lifters, valve springs, cam and injectors ~$5500.
8. Rear LED tail lights failed. $400 for aftermarket for 2. OEM are $400 each.
I am sure I forgot a couple of things. In the past 10 years, I’ve owned 6 vehicles. This vehicle has cost me more in repairs than all other vehicles combined. (Lexus, Honda, Nissan, Tesla)
Such an antiquated car….
Sounds like that Jonny Cash song “One piece at a time.”
My guess is it was damaged either at the factory or more likely at the dealership and the painter used the wrong color code for repair. I would bet you my lunch money if you took the inside door panel off it would be the right color.
I’m betting it was the dealership. That’s some really lousy paint job.
What’s going on in that third picture there? Is that like scuffs… dents… overspray… What’s the deal there?
Also this looks like total crap, and I’m surprised anyone would drive it around for 3 weeks without deciding it wasn’t right.
My Z71 had a misaligned front fascia, one wiper was installed too high compared to the other 2021’s and the pocket over the filler neck was blocking half of the filler neck. They let too many get to dealers that should have had better quality control.
That is a color matched part added in general assembly at the GM plant. My guess is that the vehicle was damaged in transport and the dealership ordered the wrong part. The dealer then installed it and delivered the car. Highly unlikely that it was delivered like that from the factory.
Body parts are all painted in one shot at the factory. That mismatch happened after it left the factory.
Always ask for the manufacturer’s final inspection card when buying a new car. This card follows the vehicle from the beginning of its manufacturing process until it reaches the dealership. This card is supposed to have notes for every defect that was discovered and repaired. Obviously this is not available for used vehicles, but for new ask for them and if told they are not available, walk away.
No way I would buy a new vehicle from GM with the quality control level on 2.
They said awhile back they were adding salaried people to the production line because of a shortage due to covid. Probably going to be some things falling through the cracks! They should increase inspections to catch this stuff at the plant!
Using Covid 19 as an excuse for an obvious quality control issue is shallow. It is weak.
Can’t speculate what failed, but how much does it have to cost to get it right. Really calls for an investigation.
My problem was similar. Only it happened at the body shop. Should have been Pearl White but shop painted the bumper White White. Then he tried to convince me they it was a match. Then he tried to convince me to correct the error the cost was on me. Smile.
Is it possible to write a follow-up article on what exactly happened? Thanks.
99% chance this was the dealers doing, not the manufacturers
Speaking from a painters view it was probably damaged and got a quick fix or replaced and painted off truck. If you get pearl white bumpers painted at a body shop dnt expect them to match perfectly even if fenders or 1/4 panels are blended. Factory bumpers hardly ever match from the first place , fact is you are trying to compare metal versus plastic.
The problem actually occur in the paint shop, the Robots that paint the lift gate, do what is call clean out, of a previous color and the purge time was to short or gun fail. But their is no excuse for does vehicles getting out of the paint shop and the factory.
This is the manufacturers fault A. it’s the paint shops fault in the plant or that other piece was painted some where else and assembled on the truck. Just like the bumpers, gas lids and other plastic painted parts. This is well known by gm and they pray there customers don’t notice. My neighbors cruze gas door is a darker red then the car. My 2014 terrain rear bumper is more darker gary then the rest of the suv. Most plastic parts from gm cars are spread some where else that creates this issue as stated above.
Three stage white is hard to match. In this case you have plastic and metal being painted. They are going to look different somewhat. But for no one to notice…that’s laziness.
I bought a 15′ Yukon (first year of last generation) It spent a lot of time at the dealership working out the bugs. Also had several paint/body flaws. I am going to wait a year or two before buying this generation
See reply to first post. I suspect we had similar issues…. This will be my last GM.
Why you’d anybody buy the same crappy product from the same crappy manufacturer.This is why American car companies are underground.Buy a Toyota or Honda and you’ll have none of these problems.My God.!?
It took them 3 weeks to figure it out