General Motors announced it would be pulling out Thailand earlier this year due to the poor sales forecast volumes and low utilization at its Rayong Assembly plant. Despite this, the automaker will maintain a small presence in the region to provide after-sales support for its existing customers in the region – a decision that GM Thailand doubled down on in a press release put out this week.
“Chevrolet Sales Thailand has reaffirmed its commitment to providing ongoing and comprehensive after-sales service to its valued customers nationwide with the announcement today that all current Chevrolet Dealerships around Thailand will transition to become Chevrolet Authorized Service Outlets (ASO) beyond the end of new car sales,” the automaker said in an official statement.
With this announcement, all Chevrolet dealerships in Thailand will remain open as authorized service centers only. Hector Villareal, president of GM Southeast Asia, said the company is “ensuring we have a national network of outlets for our customers to get expert maintenance, repairs and warranty services, along with genuine GM and ACDelco spare parts,” when new vehicle sales end later this year.
All Chevrolet Thailand customers are entitled to three years or 100,000 km of bumper-to-bumper factory warranty (covering workmanship, parts and manufacturing defects) and 24-hour roadside assistance by certified GM technicians. GM will continue to recognize all factory warranty contracts in the country even after sales end later this year.
Additionally, Chevrolet Thailand will continue to use genuine AC Delco and Chevrolet parts to repair customer vehicles. It will also continue to operate its Customer Assistance Center, which will is open seven days a week from 7 a.m. to 10 p.m. local time.
Chevrolet Thailand’s current vehicle lineup consists of the Captiva crossover, TrailBlazer SUV and Colorado pickup. The TrailBlazer and Colorado are made locally at the Rayong facility and will end production there, while the Captiva is a rebadged Baojun 530 crossover imported from China.