The 2020 Cadillac XT4 finished atop the Compact Premium SUV segment in the 2020 J.D. Power Initial Quality Study.
The J.D. Power Initial Quality Study provides an annual look at owner-reported issues with new model-year vehicles during the first 90 days of ownership. Each vehicle in the study is given a score based on the number of problems experienced per 100 vehicles. The lower the score, the higher the initial quality.
Owners of the 2020 Cadillac XT4 reported the least number of problems per 100 vehicles, helping it to finish ahead of key rivals such as the BMW X4, which was ranked second, and the Lexus NX in third.
Additionally, Cadillac was ranked third among luxury brands in the 2020 J.D. Power Initial Quality, just behind Genesis and Lexus in first and second, respectively. All three of these luxury brands are worthy of praise this year, however, as they were the only premium brands that performed better than the industry average in the study.
“For most of the past decade, mass market brands have improved relative to premium brands, and this trend continues in 2020,” J.D. Power said in a statement. “Premium brands generally equip their vehicles with more complex technology, which can cause problems for some owners.”
The worst-performing brands in the study included Land Rover, Audi, Volvo, and Mercedes-Benz – all of which could be considered Cadillac rivals.
Furthermore, the Cadillac XT4 wasn’t the only Cadillac product that performed well in the 2020 Initial Quality Study. The Cadillac Escalade, Cadillac CT5, and Cadillac CT6 all topped their respective segments, as well.
The majority of owner complaints on 2020 model year vehicles were with regard to the infotainment system. J.D. Power said that almost one-fourth of all problems cited by new-vehicle owners this year related to infotainment, with the most frequent complaints related to built-in voice recognition, Android Auto/Apple CarPlay, touchscreens bugginess, built-in navigation systems and Bluetooth connectivity issues.
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Source: J.D. Power
This post was created in collaboration with our sister publication, Cadillac Society.
Comments
Bravo!!
This is what Cadillac should be using in their TV commercials and print ads that the Cadillac XT4 was named the best compact Premium SUV for Initial Quality by J.D. Power ahead of BMW and Lexus.
too bad we cannot buy a Cadillac here in Brazil…..Hey General…….What are you waiting for
Nice! Glad to see Caddy getting some bonus points & bragging rights
This is the kind of momentum GM needs with the release of new EVs coming. Having the buying public take you serious is just half the battle.
I would not consider the BMW X4 a direct rival. For one it is RWD based with X-drive variants. Also the engine lineup is good compared to one lazy 4 banger. Also it has many trims that actually add value. Oh and a top level M variant. I know GM will waste money with a JD power ranking commercial. Even though JD has no weight among consumers.
The real test for Cadillac is what they will do to keep it updated. If they do not update it, it will stay where it is and sales will start to slow. It is a good looking vehicle it needs more engines and actual trims.
“ Be the best, or follow the rest.”
I just made that up, but GM could be on top again if they really wanted to.
“Be the best, or follow the rest.”
I just made that up. But GM has the ability to dominate.
Sorry for the double post.
This site has issues.
Boo!
This is great news! Cadillac needs to advertise this on TV and elsewhere. I doubt they will though…….
As an owner of an XT4, I can say that I have NOT had a single issue with mine. Dealer experience at the time of sale and 1st service were perfect, On par or superior to what I have experienced at competitors. Great vehicle, great car company, and a fantastic dealer!
I own a 2020 xt4 Sport. It only has 3000 miles on it. Bought it in February 2020. Fully loaded vehicle with most every option. It is a very nice car except that it continues to have multiple electrical related defects that come and go that seem to be problems where there is no TSB.
Also, i now have a problem that has come up twice after being fixed in 2 weeks, “service all wheel drive”.
Call that great initial quality for a new release, NO WAY!
Wow completely the opposite of my experience. Mine is full loaded as well, only box not checked was the towing package. Not an issue.
Len, get some help. Call Cadillac Owners Assistance 1-800-333-4223. Need your VIN, Dealer Name and location, Delivery date, and current mileage. Dealers sometimes don’t have the latest info or aren’t looking up Technical Service Bulletins. Engineering may be working on this if a new issue. Cadillac should be able to engage the field engineer(who has the full weight of GM engineering) to help the dealer if necessary. So many of the systems in vehicles today are run by software and like computers can be corrupted or if the incorrect software was flashed to your vehicle, could cause recurring messages like the one you are seeing when nothing is wrong. If you have no success and know a GM employee, there is a process for them to follow to get you assistance as well. Good luck.
Great looking SUV. But seems to end there. Poor choice of engines, ONLY ONE ….
BOUGHT A LINCOLN…. fully loaded… 2.3 TURBO/AWD
Went for the larger engine… Love the LINCOLN, quiet, smooth ride with lots of pep.
GM, add more engine choices!!!!
Oui problème info diverstiment
Len, get some help. Call Cadillac Owners Assistance 1-800-333-4223. Need your VIN, Dealer Name and location, Delivery date, and current mileage. Dealers sometimes don’t have the latest info or aren’t looking up Technical Service Bulletins. Engineering may be working on this if a new issue. Cadillac should be able to engage the field engineer(who has the full weight of GM engineering) to help the dealer if necessary. So many of the systems in vehicles today are run by software and like computers can be corrupted or if the incorrect software was flashed to your vehicle, could cause recurring messages like the one you are seeing when nothing is wrong. If you have no success and know a GM employee, there is a process for them to follow to get you assistance as well. Good luck.
I love my XT4. 2 Litre turbo has plenty of pep and torque. Premium Luxury very well appointed. I choose it over Audi and BMW. Good to see it leads the segment in quality. Well done Cadillac