The 2020 Cadillac XT4 finished atop the Compact Premium SUV segment in the 2020 J.D. Power Initial Quality Study.
The J.D. Power Initial Quality Study provides an annual look at owner-reported issues with new model-year vehicles during the first 90 days of ownership. Each vehicle in the study is given a score based on the number of problems experienced per 100 vehicles. The lower the score, the higher the initial quality.
Owners of the 2020 Cadillac XT4 reported the least number of problems per 100 vehicles, helping it to finish ahead of key rivals such as the BMW X4, which was ranked second, and the Lexus NX in third.
Additionally, Cadillac was ranked third among luxury brands in the 2020 J.D. Power Initial Quality, just behind Genesis and Lexus in first and second, respectively. All three of these luxury brands are worthy of praise this year, however, as they were the only premium brands that performed better than the industry average in the study.
“For most of the past decade, mass market brands have improved relative to premium brands, and this trend continues in 2020,” J.D. Power said in a statement. “Premium brands generally equip their vehicles with more complex technology, which can cause problems for some owners.”
The worst-performing brands in the study included Land Rover, Audi, Volvo, and Mercedes-Benz – all of which could be considered Cadillac rivals.
Furthermore, the Cadillac XT4 wasn’t the only Cadillac product that performed well in the 2020 Initial Quality Study. The Cadillac Escalade, Cadillac CT5, and Cadillac CT6 all topped their respective segments, as well.
The majority of owner complaints on 2020 model year vehicles were with regard to the infotainment system. J.D. Power said that almost one-fourth of all problems cited by new-vehicle owners this year related to infotainment, with the most frequent complaints related to built-in voice recognition, Android Auto/Apple CarPlay, touchscreens bugginess, built-in navigation systems and Bluetooth connectivity issues.
Source: J.D. Power
This post was created in collaboration with our sister publication, Cadillac Society.