General Motors just announced that John Roth has been appointed as global vice president, Customer Care and Aftersales, where he will report to Barry Engle, General Motors executive vice president and president, GM North America. Roth will assume his new position Tuesday, September 1st, 2020. Roth previously worked as president and managing director for GM’s Africa and Middle East operations, a role he has filled since June 1st, 2018.
John Roth
General Motor’s Customer Care and Aftersales (or CCA) business is based in Grand Blanc, Michigan, and provides replacement parts for GM vehicle brands and non-GM vehicles under ACDelco and GM Genuine Parts, leveraging a network of dealers and independent aftermarket partners for distribution. CCA also distributes performance, functional, and appearance accessories for all GM brands around the world, while also providing a number of design and technical services during all phases of vehicle design.
Roth started at General Motors in 1991, where he served in various leadership roles in sales and aftersales. He was later appointed VP of GM Canada Marketing, Sales and Service between 2013 and 2018.
“As the leader of CCA, [Roth] will help our entire business transform as we execute our multi-brand, multi-segment EV strategy and leverage advanced technologies to improve safety and enhance the ownership experience for our customers,” said Engle.
Tim Turvey
Roth will assume the role from Tim Turvey, who is retiring after a 37-year career at General Motors. Turvey was named global vice president, Customer Care and Aftersales, in January of 2014.
“Tim and his team helped GM achieve the industry’s highest levels of customer loyalty by transforming the service lane into a strategic competitive advantage, and they have delivered impressive growth and strong financial results,” said Engle. “Year in and year out, Chevrolet, Buick, GMC and Cadillac rank at or near the top of third-party studies of customer service satisfaction because of the partnership CCA has with our dealers, and Tim’s personal drive to strengthen our parts brands, enhance our sourcing and logistics capabilities, and build a strong culture around safety, performance and teamwork.”
Comments
Hi, I just rec’d a notice from Gm , regarding special coverage program N202299080 on my vehicle VIN 1G1PC5SBXE7142252 for the PCV pressure regulator valve. I changed my engine camshaft cover, which includes the PVC in January this year because the check engine light kept coming on and it gave me the code P1101 instead of P0171.
I bought the part at Gravel chevrolet buick, 6100 boulevard Decarie, Montreal, Que . Invoice no. 10985 dated Jan. 15th,2020 in the amount of 113.62. Where can I claim my refund, at any GM Dealer or at place of purchase or where I bought the car(Hamel GM in Montreal, Quebec.or can I send you a copy for reimbursement.
my car is a GM Cruze ,1.4 litre turbo purchased new in 2014.. Thank you
GM Reference Number 9-6636120377
My truck, a 2017 Chevy Silverado LTZ, has been at Malcolm Cunningham Chevrolet in Alpharetta, GA since Mar. 3, 2021 waiting for GM to make a decision on whether to rebuild or replace the engine that’s under warranty. I have spoken with GM Customer Service which is just a go between to the dealer and doesn’t really provide answers. They call the dealer to find out the status. The dealer resubmitted photos to GM at the beginning of April and still no reply. Is GM having trouble finding qualified personnel to determine if an engine can be rebuilt? The issue is that GM is dragging their feet because they eat the cost. If I was paying for the engine it would have been fixed at the end of the first week.
I bought the Silverado instead of the Toyota Tundra because of the 6.5′ truckbed with the crew cab and the Silverado gets better mileage but I’ve never had a customer service issue with Toyota. My previous Tundra had a transmission issue under warranty and was replaced with no questions asked. If you want brand loyalty then start being loyal to your customers.
I have ’17 Encore w/ only 29k miles on it and an intermittent check engine light that indicates a lean fuel condition when it is lit, then it goes off when I take it in for service.
Like going to the dentist for a sore tooth. Any ideas?
2017 chevy zr2 Rear diff issue, belts squeak, hvac went out. 27,000 miles. never buy chevy again
2015 GMC Sierra Denali my Dream truck! I bought her with 20+ k and it was a lemon law but back for the 8 speed train. I was assured there was no issue and they were right. Never had a issue so far. What I do have an issue with and according to the local GMC dealer are dash rattles. Rattles coming from various locations which I have solved on my own up to now.. A deep dash rattle that everyone online cannot seem to find. I found a GMC issued rattle technical bulletin that clearly states not to attempt if your not trained. Why would this not be a covered service? I’m very frustrated banging on my dash or listening with a stethoscope while driving to isolate the rattle. This should be consider a safety issue.. thanks for listening
Steve
9-8405220582
I have a 2016 Chevy Colorado z71 roughly 49k miles on it and had intermittent power steering issues. My vin pops up clean as it was built a couple months after this recall was issued. Called GM customer service as it was unsafe to drive with my 6 month old daughter in the truck with me as the power steering goes out randomly. GM customer service rep Ahjai (ext 5910024) told me they need a GM dealership to do a diagnostic. So I agreed and they said that I had to replace the whole steering rack. First of all a steering rack should not go out after this many miles. What a piece of junk. Secondly the steering rack has a power steering assist module in it that seems more like the issue at hand. GM rep says that there is nothing related to the recall that was issued. Just coincidence and they agreed to pay half of the cost of repair. Awesome right? So I get the repair done and after I get notification I call the GM rep to see what the next steps are. She begins to tell me that she has made a mistake inputting mileage and they will only cover a few hundred dollars of the repair. This is not okay. I have a voicemail of her telling me this offer. So she says she is working on it to make things right. Days go by, now weeks. I call leaving voicemails on her ext 5910024 with not response. So I call to speak with a customer service manager, at first the reps say they will call me back in about 24hrs. No response. I call back and wait on the phone for over half an hour and finally talk to customer service manager Stephanie, and say she has to review the case and call me back in a couple of business days. No response.I contacted the service manager at the dealership and he is currently drafting a timeline and statement for me. My tuck has been at the dealership for 6weeks 3 weeks and counting which work was completed. I was lucky enough to borrow a car the first week or so from family and friends but have since had to catch rides to and from work and have been putting the burden on my other half to pick up and take care of my newborn. How do they do business like this?? I am currently on hold waiting to speak to another superior but with little hope. The rep just offered to have a manager call back again (I’m 32mins on hold at this point). Managers don’t have extensions to follow up apparently either. This is single handedly theee worst customer service I have ever experienced. I can’t believe that this is how they treat there customers. I should have bought a Toyota.
I own a 2022 Silverado 2500 diesel 40,000km. Had oil in antifreeze . We drove from Ontario Canada to Florida when this happened, truck went to dealer for weeks I rented my own replacement was told by the rep to go home that we shouldn’t hang around any longer waiting for answers that they would reimburse us for costs now we are back in Canada 3 weeks from the date the truck went in have spent thousands $ out of pocket. Now truck is fixed and was told to pay my way back to Florida and submit receipts for review on reimbursement . For review. !
The fact that you nationally advertise a vehicle that you think shouldn’t require the driver to drive, is reprehensible and irresponsible.
There are much more features that you should advertise, if you feel they exist.
Sincerely concerned.
The issue with the Chevrolet AFD system has been known for several years. My 2021 Chevrolet 1500 has about 77,000 miles when the AFD / engine went south. The cost for the repair is over $10, 000. I have owned only Chevrolet products since 1956 and never had a engine issue with well over 3 million miles, personal and business miles. I have lost faith in Chevrolet and their products and service.
I feel obligated that I to tell Chevrolet as a long time customer that I will not be back to purchase any GM product again.
As a business owner if I am loosing a customer I would want to know why and if there is anything I can do to rectify the issue, that communication did not happen
GOOD BYE GM, HELLO FORD
After the discussion with the online person (Case # 9-11001361022), I brought the car to Classic GM, Painesville OH for diagnostics. It was again a particulate sensor which is the 4th time replaced on this vehicle.
I was also told there is a 2 year warranty but only when the customer pays. I do have an extended warranty but this is unacceptable. With less than 80K miles to have the same sensor replaced 4 times is insane.
Classic called me today and said the car is fixed and the extended warranty will pay after my deductible. This should have been covered by GM.
It’s not only the replacement but the time I have spent taking this car in for diagnostics, then the replacement.
GM should be owning up to this problem.
I have a 2018 Chevy Traverse and it just died in the parent line while picking my child from school no warning sign, Thank God I was not in the highway if not I would have been dead, we called GM and explained what happen my husband is ASC tech gave them the code he got when he scanned the car they gave us a claim# and told us to tow the car to the dealer that was on Sept 13, 2023 we are in Nov. 14, 2023 and my car is still in the dealer I don’t have a loaner from the dealer the dealer is waiting on parts from GM we have been paying uber to take my child to school daily 2x a day uber to do groceries my husband lost his job since he was not able to commute to work and today I lost mine and there is a lot of that has happen in between these 2 month, I need my car or my family and I will be homeless for Christmas please someone help.
I have a 2018 Chevy Traverse and it just died in the parent line while picking my child from school no warning sign, Thank God I was not in the highway if not I would have been dead, we called GM and explained what happen my husband is ASC tech gave them the code he got when he scanned the car they gave us a claim# and told us to tow the car to the dealer that was on Sept 13, 2023 we are in Nov. 14, 2023 and my car is still in the dealer I don’t have a loaner from the dealer the dealer is waiting on parts from GM we have been paying uber to take my child to school daily 2x a day uber to do groceries my wife lost her job since she was not able to commute to work and today I lost mine and there is a lot of that has happen in between these 2 month, I need my car or my family and I will be homeless for Christmas please someone help.
I purchased Chevrolet 2024 Blazer RS EV on 11-01-2023 and has been having issues with since I got home first night was Shut down may cause fire, the next morning right rear signal light out, brought back to dealer which they still has to this day 11-17-2023 and now it’s showing 40 codes that the tech can seem too figure out. Can someone help me.
Albert Gualtier 702-434-8933 I have been trying to get in touch with a Mr Lensky for over 3 weeks to talk to him about my 24 cadillac ct4 but he never returns my call . Is this the way cadillac does business not stand behind their product. The paint on my cadillac is adifferent color than what I ordered. Two people at cadillac looked at the pictures and agreed with me but when it went higher up they said it is the same color. What where those executives trying to do save their bonuses never will I by GM again and I always bought GM my hole life.