General Motors was among the top-ranked automotive companies in J.D. Power’s 2020 Initial Quality Study, with GM vehicles winning six of the 26 vehicle segments that were judged.
The J.D. Power Initial Quality Study examines problems experienced by owners of new model-year vehicles during the first 90 days of ownership. The organization gives vehicles a score based on the number of problems experienced per 100 vehicles (PP100), with a lower score reflecting higher initial quality. These reported problems can cover all sorts of different aspects of a vehicle, from the engine to safety systems to in-car electronics and more.
Overall, GM vehicles finished won six of the 26 vehicle segments judged in the IQS awards. These include the following:
- 2020 Cadillac CT5 – Midsize Premium Car
- 2020 Cadillac CT6 – Upper Midsize Premium Car
- 2020 Cadillac Escalade – Large Premium SUV
- 2020 Cadillac XT4 – Compact Premium SUV
- 2020 Chevrolet Malibu – Midsize Car
- 2020 Chevrolet Sonic – Small Car
The Chevrolet Sonic was a standout performer with the lowest number of reported problems of any vehicle included in the study. With just 103 problems experienced per 100 vehicles, the Sonic has cemented itself as the king of initial quality for the 2020 model year. Additionally, every GM brand had a PP100 score that was lower than the industry average of 166 PP100. Chevrolet performed the best with a score of 141, while Buick was second at 150, GMC third at 151 and Cadillac fourth at 162. Cadillac also earned the most segment awards among luxury brands with four.
It wasn’t just GM cars and brands that did well in this study. The automaker’s Yantai Dongyue 2 plant in China, which produces the Buick Envision, received the ‘Platinum Plant Quality Award’ for producing vehicles with the fewest amount of reported defects or malfunctions. The Yantai Dongyue facility also won a Silver Award for plant quality in last year’s J.D. Power IQS study and a Bronze Award back in 2018.
“This success is the result of a focused effort across the entire GM enterprise from design to product development, manufacturing, Customer Care and Aftersales, sales, service and marketing, our dealers and others,” said GM’s vice president of global quality, Tony Francavilla. “We celebrate these wins and will remain focused on delivering quality vehicles for our customers.”
Hyundai-Kia had the most segment awards for an automotive corporation at seven. These included the Genesis G70, Hyundai Tucson, Hyundai Veloster, Kia Forte, Kia Sedona, Kia Sorento and Kia Soul. Somewhat surprisingly, Dodge managed to top the study for singular brands, with a score of PP136. Kia was second among brands, while Chevrolet was third.
Full results from the study are available at this link.