General Motors set up a dedicated Corvette Concierge service to handle the influx of buyers expected with the arrival of the new mid-engine C8 Corvette. Corvette Concierge can help answer any questions customers may have with regard to the C8 Corvette buying and ownership experience and can also put them in touch with a dealership to facilitate ordering and delivery.
This Corvette Concierge service has remained open during the COVID-19 pandemic, answering C8 Corvette buyers’ questions about the order status of their vehicle. The vast majority of C8 Corvette deliveries have been pushed back until later in the year due to the confinement measures, though GM still plans to build a certain number of 2020 cars before switching overproduction to the 2021 model-year vehicle late this year. Assembly of the C8 Corvette at Bowling Green Assembly restarted last month and will ramp up in the coming months as more suppliers come back online.
In addition to providing updates on delivery, Corvette Concierge may have also proven useful for customers who wanted to purchase a C8 Corvette, but could not go into a dealership to ask questions due to the pandemic. The Corvette Concierge team is specially trained on the vehicle and can answer almost any question a customer may have about the new C8. They also have close contact with GM executives and the engineering team that developed the vehicle if the information is not immediately available.
The COVID-19 pandemic was the second snag the C8 Corvette hit after the 2019 UAW strike pushed the production start date back into 2020. Deliveries of the vehicle began in February, but were originally scheduled to begin in December 2019 before the 40-day strike forced a two-month delay.
Corvette customers can call the concierge service at any time between 9 a.m. and 9 p.m. from Monday to Friday. They can also schedule special one-on-one appointments for ordering consultations or other inquiries. The concierge team, who is based in Detroit, can be contacted at 866-424-3892.
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Comments
Unless something changed very recently the Corvette Concierge is no longer available by phone – only by email.
called them 2 weeks ago
I do not see the number of seat covered with sky gray seat with black accent. please give me the number. THANKS!
Just saw your response. It is listed as “Trim: HVV – Trim Leather, Jet Blk w/Sky Cool Gray, Seats”
Impossible to get anyone to let me know if I’m in line up.
Impossible to get anyone to let me know if I’m in line up.
Good morning, I placed an order and left a deposit for a 2021 Corvette ,Yellow convertible with my dealer, Aldermans, Rutland Vt. There is not a lot of information for the 2021 that I can find. The dealer told me he was unable to place the order with G.M. yet. Any idea when an order can be placed? I missed out on ordering the 2020. I do have many questions regarding the 2021, I would kind a like to know what I am buying, minor details. Am I able to call or do we just email?
Thank you
Joe Lyons
Weston Vermont
This whole ordering/buying experience has totally soured me on Chevy. I ordered mine on March 16th, LB Red, Sky Cool int, 2LT with suede microfiber, nothing that sounded too difficult. I just called the Corvette Concierge and that’s a mistake I’ll never make again. They were USELESS. In fact, it seems like Chevy has out-sourced it to some third world country…big surprise. I could barely understand what she was saying but I eventually got code 3300 out of her, call back in 3-4 weeks for another update. That’s all I’ve heard for months now and I know there are guys out there who have been waiting alot longer than I have. So don’t bother calling the Concierge. The only number available that I can get out of anyone is 800-950-2438. That will get you into a loop of clueless clowns who just give you the run around. I hate to cancel my order because it’s an amazing car, but at this point I have no idea if I’ll ever even see this car and, if I do, it’ll be halfway through 2021. Chevy has totally screwed this whole thing up, mostly by allowing that damned workers strike to eat up 3 months of production time. I’m thinking they’ve lost an otherwise loyal customer here, not that they care even a little bit.
Here’s what I suspect Chevy is doing right now. Check sites like Autotrader.com and Cargurus.com for 2020 Corvettes and look at the prices, most notably the mark-ups. When a customer can’t get financing, the dealership keeps the car and marks it up by at least $10k, knowing someone out there will pay it. The same happens if a frustrated, fed-up customer “cancels” their order and gets their deposit refunded. The dealership will still receive that car…then mark it up by tens of thousands, again knowing someone will pay it. So the more Chevy gives their C8 customers the run-around or just keeps telling them to check back on your order in another month, the more people will get sick of waiting and cancel. That means a HUGE profit increase for them. The only recourse to all of this is for customers with orders pending to be indescribably patient in hopes of getting their car…eventually. I’m telling you all that’s what Chevy is doing right now. The customers get screwed either way.
from what i gather the 2021 configurator is not available yet on two occasion when i spoke to Concierges person that were knowledgeable and helpful and courteous or may be I just don’t know about Vetts much . i have put a deposit as well but the order for 2021 are not gone go in till the 2021 configurator is out my guess would be November of 2020
i gave my $1000.00 deposit on august 14 2019 and my order has not even been sent to chevy yet i think estero bay chevrolet is lieing to me.what do i do i am pissed
Can anyone tell me why on my C8, I cannot get my automatic seat setting program to work. I have tried setting the seats every way I could find on the internet.
What happens is after setting the seat, steering wheel and mirrors according to the factory instructions.
The seat does not move back and wheel move in when the car is shut off. And I also no longer moves the side mirrors in, or beeps to tell me the car is locked?
We have tried everything we can think of.
Left deposit and build with dealer when will i be able to track my position on waiting list.