General Motors is among several companies taking measures to help their customers amid the global coronavirus (COVID-19) pandemic.
For starters, the automaker is offering free OnStar crisis assist services to current Chevrolet, Buick, Cadillac and GMC owners, allowing them to connect with a specially trained OnStar advisor who can provide help during emergencies. OnStar Crisis Assist can call emergency services, provide routing assistance away from danger and remotely connect the driver with a loved one, among more. OnStar also works with “leading disaster preparedness and relief organizations,” GM says, such as FEMA, the American Red Cross and Planet Ready, “to help communities prepare for the worst — and pick up the pieces afterward.”
Additionally, GM is encouraging customers who have been financially impacted by COVID-19 and purchased their vehicle through GM Financial to get in touch with the company. While it did not outline any specific relief measures for those who may have purchased through GM Financial, it says it is “committed to helping customers through customized account assistance.” GM Financial customers that may be in need of help are encouraged to text INFO to 53721, send a message through the GM Financial mobile app, or contact the GM Financial Customer Experience line at 1-800-284-2271.
As of this writing, GM’s network of dealers remains open, as well, so customers can still bring their vehicles in for service or purchase a new vehicle. Certain GM dealers also participate in the automaker’s Shop. Click. Drive. program, allowing customers to purchase a vehicle online without having to leave their house.
This week, GM CEO Mary Barra sent a letter to employees advising them to work from home if possible. The automaker has also joined a coalition with FCA, Ford and the UAW to help combat COVID-19 at American auto manufacturing plants. The task force is being led by GM CEO Mary Barra, Ford Executive Chairman Bill Ford, Ford President and CEO Jim Hackett, FCA CEO Michael Manley and UAW President Rory Gamble.