Last April, a class-action lawsuit was filed in Detroit against General Motors alleging the 2010-2015 Cadillac SRX crossover came equipped with faulty headlights. That same month, GM settled in a separate class action filed over the same issue, agreeing to reimburse certain SRX owners who had paid out of pocket for headlight repairs.
Nearly a year later, GM Authority and its sister site, Cadillac Society, continue to receive messages and emails from Cadillac SRX owners complaining of the vehicle’s faulty lights. The comment section on our original story regarding the Detroit lawsuit is also a constant stream of owner complaints.
The SRX’s headlights have weather seals that may erode prematurely, which may allow moisture to enter the headlight casing and cause the bulb to flicker, dim or burn out entirely. The replacement headlights also use the same design, leading owners to experience the same issue even after paying thousands of dollars for repairs.
This was the experience of one GM Authority commenter Cristina, who says she purchased her 2014 model-year Cadillac SRX from Dimmit Cadillac in Clearwater, Florida.
“I am very disappointed with GM and the dealerships that don’t care for the customers,” she said in a December 2019 comment. “I ended up spending $2,000 to change both headlights. The dealership said they were using a new part, only to find out they put the same part, which is going to cause the same problem. I am disgusted. It is my understanding the lawsuit reached a settlement to send these letters out and the customers would have to fix on their own and submit for reimbursement. It is also my understanding there were over 60,000 vehicles involved, but very few received the letter. We need to get proactive to force GM to issue a formal recall.”
Other owners have left similar complaints with Cadillac Society. Some say they cannot drive their vehicles at night due to the reduced headlight performance, but Cadillac’s warranty would still not pay for a fix. Another customer said that driving the vehicle has become so dangerous, they have instructed their family to sue Cadillac for wrongful death if the vehicle’s poor lighting results in a fatal accident.
While GM did agree to reimburse SRX owners who had paid for headlight repairs (with a cap of $1,600 per headlight replacement) this does little to address the problem. Without a formal fix or recall, 2010-2015 SRX owners will have to continue to grapple with flickering and/or dim headlights.