Last April, a class-action lawsuit was filed in Detroit against General Motors alleging the 2010-2015 Cadillac SRX crossover came equipped with faulty headlights. That same month, GM settled in a separate class action filed over the same issue, agreeing to reimburse certain SRX owners who had paid out of pocket for headlight repairs.
Nearly a year later, GM Authority and its sister site, Cadillac Society, continue to receive messages and emails from Cadillac SRX owners complaining of the vehicle’s faulty lights. The comment section on our original story regarding the Detroit lawsuit is also a constant stream of owner complaints.
The SRX’s headlights have weather seals that may erode prematurely, which may allow moisture to enter the headlight casing and cause the bulb to flicker, dim or burn out entirely. The replacement headlights also use the same design, leading owners to experience the same issue even after paying thousands of dollars for repairs.
This was the experience of one GM Authority commenter Cristina, who says she purchased her 2014 model-year Cadillac SRX from Dimmit Cadillac in Clearwater, Florida.
“I am very disappointed with GM and the dealerships that don’t care for the customers,” she said in a December 2019 comment. “I ended up spending $2,000 to change both headlights. The dealership said they were using a new part, only to find out they put the same part, which is going to cause the same problem. I am disgusted. It is my understanding the lawsuit reached a settlement to send these letters out and the customers would have to fix on their own and submit for reimbursement. It is also my understanding there were over 60,000 vehicles involved, but very few received the letter. We need to get proactive to force GM to issue a formal recall.”
Other owners have left similar complaints with Cadillac Society. Some say they cannot drive their vehicles at night due to the reduced headlight performance, but Cadillac’s warranty would still not pay for a fix. Another customer said that driving the vehicle has become so dangerous, they have instructed their family to sue Cadillac for wrongful death if the vehicle’s poor lighting results in a fatal accident.
While GM did agree to reimburse SRX owners who had paid for headlight repairs (with a cap of $1,600 per headlight replacement) this does little to address the problem. Without a formal fix or recall, 2010-2015 SRX owners will have to continue to grapple with flickering and/or dim headlights.
Subscribe to GM Authority for more Cadillac SRX news and Cadillac news as this story develops in the coming weeks and months.
This report was written in collaboration with our sister publication, Cadillac Society.
Comments
Had the same problem with my 2009 corvette. The dealer said it was only my car that had this water in the headlights problem. Nobody else had this problem No they would NOT warranty it.
I have a 2011 SRX. Took it to the dealership and they decided they should be order new headlights. Should I be expected to pay up front which I did with a credit card. They can’t tell me when they will be in. I’m told they are back ordered. I have a document to send in for reimbursement by the end of the month.
I heard that too. I just ordered (and paid) for mine too which are on back order.
I received the same letter, had mine replaced on 3/3/20 and sent in to Cadillac called to confirm receipt-confirmed and followed up 2x since. was told I should receive check around 8/14/20. Just called today only to be told they were sending me a letter as I do not have proper documentation!!! Am on hold waiting for a supervisor-Just furious. Oddly no supervisor available but they will call me back within 72 hours
To add insult to injury I had the work done at Lockhart Cadillac in Greenwood Indiana right as I had the headlights replaced I also had the front park assist sensor replaced. (not Caddys fault) When we picked up the vehicle. there was a smudge on the screen. We were almost 1/2 way home before I realized it was under the screen and couldnt wipe off. I immediately called, they were closing, said they documented it and then Covid hit. When I did call back,2 months later they had no documentation and said there was no reason they would have touched the screen. Over the next 2 months the smudge began to encompass the entire screen. The dealer told me Caddy had also had issues with this screen, there was nothing they could do and replacement would be $1300-ish. By now I am ready to sell this poorly built and sourced vehicle. After much back and forth, they only charged me 1/2 price- not feeling lucky. Going back to Volvo and Subaru.
Dawn, same thing here, said it didn’t have proper documentation. Still waiting on letter. As for the Cue screen, eventually you may see it crack all the way through, it’s a known issue. I ordered replacement glass on Ebay and replaced myself. Saved 1250.00, but it’s a lengthy process, not terribly difficult just tedious. You Tube has some good videos on how to replace.
I paid for replacement bulbs 2 x totaling $1,000. Then received the letter which was extended to end of June due to the pandemic. I didn’t have the out of pocket for the additional $1,600. Called the dealership – they don’t care, called Cadillac # on the letter… the woman I spoke with said something I could not clearly understand – when I requested she repeat it – she hung up on me. Bye Falecia.
#Cadillacdoesnotcare
I did everything I was told to do right before the pandemic hit. I was told from GM that I would get my reimbursement at one date, then another, then another… then I got a letter saying I needed more proof of payment which, what they appeared to be asking for, I had already given to them and appeared to be approved and reimbursement was scheduled to be sent. I went back to the mechanic who fixed my headlights and they read the expectations and they gave me the paperwork. Long story shorter…I haven’t heard from GM since giving them the updated paperwork. I think GM is telling the world they are making up for their goof on our car, but GM are liars. I literally put in a claim to BBB and GM never responded to them. I don’t know what to do now. Does anyone have suggestions? Sincerely Frustrate…, and pissed at this point. But, it motivates me to not let them get away with this!
I paid for replacement bulbs 2 x totaling $1,000. Then received the letter which was extended to end of June due to the pandemic. I didn’t have the out of pocket for the additional $1,600. Called the dealership – they don’t care, called Cadillac # on the letter… the woman I spoke with said something I could not clearly understand – when I requested she repeat it – she yelled something inaudible and hung up on me.
Apparently Cadillac has all the customers they want.
Good afternoon just checking to see have anyone received there refund from GM. I had the same problem with 2013 cadillac, they denied my claim after I forwarded them all the information requested.
I have the dim headlight issue on my 2010 Cadillac SRX. Is there a reca? Driving with highbeams now so the road will be illuminated. Have complained to dealership in the past. They were ho-hum about it
When I bought my 2010 srx was not told anything about the lights the dims were so dark the dealer didn’t care. My husband was very sick and I don’t have a lot time to try to take care of this problem .now that my husband passed away in September I am still trying to get the problem taken care of. No use. I am just try to sell it hopefully GM. WILL have a recall on the lights .I have nothing but trouble with this vehicle since l bought it. Well ever buy another cadillac again.
Have you received parts and or reimbursement yet? I’m sure COVID slowed everything down…
6/17/2020. Received headlamp letter a while back; it took backseat (pun?) to virus. (FYI: Reimbursement deadline extended to June 30, 2020; may be extended again – not confirmed.) Took our 2011 SRX (39k miles) to dealership for a quick check for headlamp moisture/leakage. Service Mgr said “I don’t need to look. ALL SRXs have this problem. You pay UP FRONT (yes, letter said so) and you can expect to pay more (over the allocated $800/headlamp) and wait (a long time – 1-2 months) for parts.” I have ZERO faith in this dealership but it is the only game in town. I have little doubt this another way to mess with customers.
Update (same date). Dealership called to say “You have THE MOST EXPENSIVE headlamps we’ve ever seen. It will be $3,500 to replace them.” Really??? Nope. Don’t think so.
Much the same experience at our dealership in Des Moines. My 2013 SRX has HID headlights….which, based on VIN, should be covered as we got the letter like others on this board. However HID are 1) in stock but 2) are $3600. Tech said some of the owners had the HIDs installed but dealer does not know if owner was reimbursed above the $800/per headlight as the letter states.
Quick note: this article misstated the cap on each headlight. It is $800, not $1600 per headlight according to the mediation letter.
Where did you get the form to send for reimburstment
I had a form for reimbursement from the first time I was reimbursed for the two headlamps. I doubt it will work this time but you never know.
Call the 800 number and speak with a representative. They can send you another release form.
What is the phone number
I paid for my new headlights which had been recalled in june and they still have not reimbursed me for the cost. Is there any way to contact the attorneys in this class action suit and get some movement on the reimbursement. This is ridiculous!!!!
That’s what I’d like to do as well; contact the attorneys as I’ve already spoken to all the GM numbers I can find. Will watch to see if anyone has a referral for us.
Has anyone found an aftermarket headlight assembly that works? From what I’ve read, the plastic light bulb housing on the low beam, heats up from the halogen bulb and destroys the reflective chromed internal surface. Doesn’t make any sense to purchase replacement headlight assemblies if the chromed plastic design isn’t changed. It needs to be changed out to some material that will hold up under the excessive heat.
I bought my headlight assemblies from ebay about 2 yrs ago. Put led bulds in them and they work great. Never had an issue again. Aftermarket is the way to go since Cadillac refused to pay out claims
can you provide the exact link where you purchased the part?
Unfortunately I do not have the info anymore, but if you go onto ebay and put your info in there are several ones to choose from. You will have to have someone install them. Front bumper has to come off for installation
We’re all going about this wrong.
Corporations only respect power. Corporate leaders give each other eagle trophy’s for most meat picked from the bone.
1. Strap flashlights to your Cadillac and drive around, seriously.
2. Tell all your friends not to buy a Cadillac.
3. Create media infomercials informing the general public, Facebook, YouTube, etc ..
That dealership could have seen 30 other corvettes with that problem,but if that particular advisor has not written up any of those people then he is most likely not going to know unless one of the others is talking about it.
I received the letter about replacement headlights for my 2019SRX dated Feb. 24, 2020. Replacements were installed March 10, 2020. The cost was 1414.34, which I paid on the day of replacement. It has now been 4 months and I would like to know when I can expect reimbursement, I understood it to be July 1. Would appreciate a prompt answer. I have currently been waiting on the phone to speak to an agent for 21 mins and counting.
Loretta
Did you receive a response? I am still waiting also. I haven’t been contacted again or heard back from anyone.
Thank you
Keith
No I have not. Mailed info for reimbursement March 10, called just to wait forever and never get requested call back. Have sent info to newspaper answer man to see if he can get an answer.
I just called them as they had confirmed back in April that they had all my info and told me my check would be sent out the first week of August. Called them today and was told it will be a couple more weeks. I am beyond frustrated with them. I feel like they are scamming us.
Same. I talked to them last week and the lady said “we are a 3rd party administrator not Cadillac” and that they had been delayed due to Covid but that they would start issuing checks “soon”. With the sketchy mail service these days who knows when/if we will ever see the reimbursements.
Does anyone have the contact number for this administrator? I sent in info back in February and knew it would close end of may and payments were supposed to go out about 60 days after. Unfortunately, I do not have the paperwork with me as we moved recently. Any help is appreciated.
(888) 305-1605
I received the same letter, had mine replaced on 3/3/20 and sent in to Cadillac called to confirm receipt-confirmed and followed up 2x since. was told I should receive check around 8/14/20. Just called today only to be told they were sending me a letter as I do not have proper documentation!!! Am on hold waiting for a supervisor-Just furious
My 2010 cadillac srx has had the same problem. I got a letter from some one who said i gould get them replaced. Well with the virus no one was open to fix them and when some of the car repair places open back up .my hun fell very sick and I had to take care of him .I didn’t have time to go get them fixed then my husband passed away in September. While going through paperwork I found d the letter it was expired and they would not fix the light would not even answer my text .
108 years later and this is what G.M. ‘s “premium???” brand produces…And of course the 8L45 and 8L90 8 speed automatic transmission..and the CUE delamination and…………………………..
The premium brand is Buick. Every motorcar brand has hiccups from time to time.
I don’t even get a call back about the reimbursement and really need the money since business shut down.
I have a 2015 SRX I have the same problem If anyone gets any updates please let me no
I was a past Cadillac SRX owner that tried working through my local dealership for a fix to this problem. I ordered replacements through Amazon with the same results. I was so disgusted that I traded the car and will never purchase another Cadillac of any kind.
I submitted my claim on June 30,2020, sent by certified priority mail. The message on the phone stated that reimbursement would be made August 1, 2020, if your paperwork was approved. We had to pay in advance for headlight replacements. Because of Covid, the manufacturer had the plant shut down. We have an excellent service manager and he made sure we got ours replaced by the deadline as detailed in a recording on the telephone number received in the original notification letter.
I was told the exact same thing and called again today to be told it would be several more weeks until the checks are mailed out. At this point, I don’t believe anything they tell us.
I am waiting as well for a headlight reimbursement. Moisture in the headlights was not the only issue with my 2010 SRX. I just paid an arm and a leg to get my liftgate motor replaced. The wheel well is where that is and water collects there when the sunroof drainage is clogged. Big bill to get all that fixed and no offers to repair at discounted price due to poor design.
I received my check for the amount I submitted about 2 weeks later.
when you have a common problem and want to sweep it under the table,some customers will try another automaker till they get disappointed by them and then maybe by the time there 80 they make there way back to you
What about the 2016 model year? Mine is a AWD Premium with bi xenon headlights. Thank goodness for the fog lights or I would be driving blind at night .
if you think GM is the only Manufacturer that has had this condition think again
If you care about keeping your customers take care of them if not ignore them and seek new ones if it is a supplier provided part they may be able to get some relief from them
I did receive the Cadillac letter right soon after I had already purchased aftermarket headlights and was paying to have them replaced however when I read the letter and filled it out signed it and requested a reimbursement I think I probably relinquished my next two grandchildren according to that. pretty much sign away any alternatives that you have with Cadillac just to get the money back that you spent to fix their problem which of course I have not seen any of the money yet
I am 52 years old and there has been at least one Cadillac in my garage for a good number of those years.
Cadillac’s handling of this matter, which has already been adjudicated and liability determined, disappoints me greatly.
Step up, issue a recall, and put your problem to rest. That has been, and should be the “Cadillac way”.
I would expect this from Hyunda, Scion, Ford and other makes that cost $20k brand new, but not from Cadillac.
To the gentleman who proclaimed Buick the premium GM line, i hope you enjoy your Buick, but you are not living in the real world.
I received my reimbursement check in the mail. Yesterday, August 17, 2020. It was dated August 14, 2020. I agree that you signed your rights away by agreeing to sign the letter just to replace the money spent to correct this problem. I have had a Cadillac since 1982. Never had this type of problem and am truly disappointed in GM for their handling of this serious matter. By the way, you have until November to cash check before is becomes invalid. Also, it looks like a piece of junk mail and could easily be overlooked. I know the post office delivered it with my usual assortment of junk mail on a Tuesday.
When did they receive your claim?
I got my check the same day, August 17. We deposited it. The bank released the funds the next day. Then they reversed the deposit. Said it was because it wasn’t cleared on GM’s side. Beyond frustrated. In the process of trying to get this resolved.
I also received the letter, but I am not happy with having to pay up front at the dealer then submit receipt to Cadillac. I also am uncomfortable signing all the releases.
They only give you a 3 month window to get it done or you are out of luck. I don’t know how long it takes and if you get a lowner while the work is being down as it is not under warranty.
A very pisspoor campaign. This should be done just like all recalls, especially due to the nature of what can happen when driving after dark.
I also had to pay upfront for the replacement lights. Ordered 2 months ago. We only have until 5/28/2020 to get your letter in, along with the bill from the Cadillac dealer indicating costs and labor. With Covid, we are running out of time to have the work done.
Due to Covid, my dealer said they extended the date to June 30, 2020. I have already paid for the lights and he said because I had paid for them, I was eligible for reimbursement. The plant making them has been shut down due to Covid. The lights we are receiving are the same ones that were original. My dealer said they might last another 6 years, just so you know.
My 2010 cadillac srx has had the problem with the headlights sense I bought it looked for a recall no they don’t have one I just found this article to night. Can’t hardly see at night with the dim it like you turn foo the lights all together. Now that i know there are more than just mine they need to call for a rebate its about $2000.00 to get them fixed I don’t know that kind of
Money
I
I have this same problem with my 2011 cts.
Me too!
Impossible to do it yourself as well.
On a fixed income.
GM can kiss my ass, next car is a Lincoln! !!
I have the 2016 SRX, which is not part of the lawsuit yet with the same headlight issue. All the comments and suggestions here are helpful, my question at this point is has anybody been able to truly figure out a repair that works?
I need to fix the problem of night driving as quickly as possible, with or without Cadillac’s assistance.
Thanks to all for posting.
I also own a cadillac whos headlight are bad cant drive at night didnt expect this fron gmc my last vehicle was a gmc truch had 266x miles on it bfr this one geez just fix your stuff u depend on us for your survial us on u too
No excuse for GM/Cadillac at all for not fixing this problem.
Sounds as if Lucas of England made these headlights. They are known for the famous light switch motto, Dim, Flicker and OUT! lol
I never received the letter. Both my headlights went out on a rainy drive from northern california to San Diego. Had to drive with fog lights to make it back home. Scary! Dealer offered no help, GM called me several times to see if I had any luck with Cadillac. GM concluded that I should have taken care of it from March-June 2019 when I had no clue about this issue. $2876 for both assemblies. Shame on you Cadillac
And GM wonders why they can’t sell cars anymore. When Korea makes a better car and puts GM out of business THAT says something about us. What a disgrace to American ingenuity and power. Shame on us!
And as to Big Government doing this, WE are big government and we voted with our wallets.
Good riddence to bad garbage.
GM has a history of reneging on its warranty..not just Cadillac but the Chevrolet brand and all other brands under the GM umbrella. They are having major drive train problems with many other engines with Chinese parts inside them. Timing chains, warped heads, turbo charging issues.. the list goes on and on. This is why I switched to a car with a stronger warranty which is Hyundai. I will never buy another GM product again.
Not anymore than any other manufacture. The history that you are referring to is something you are trying to falsely create. I am not aware of any major drivetrain problems that you mentioned, and Hyundai engine warranties are only good for original purchasers or immediate family members. Should you get tired of it the warranty defaults to 5-years for the engine warranty.
I doubt you actually owned a General Motors car in the first place.
To brine above.. I have own GM cars all of my life and have been a dedicated GM buyer. I am retired from general motors, and started my career at Frigidaire division in 1972.. transferring to D-Max engine plant and after that I worked at moraine assembly producing the trailblazer. I worked for 33 years with general motors and have retired. Several class action lawsuits have been filed concerning the equinox and GMC terrain. The Silverado has also had class action lawsuits. Google it.. and see how many class action lawsuits have been filed against GM products. the fact is that general motors is incorporating cheap subpar Chinese parts for many of this vehicle engines and other components. When I buy a vehicle I intend to keep it throughout its horny and even longer… That is why I bought a Hyundai Santa Fe assembled in Alabama. my suggestion to anyone that buys a GM product is to buy the extended warranty because you will definitely need it.
That is not factual with regard to needing an extended warranty, that is just your opinion. How many Chinese components does your Hyundai have? Most Asian cars like American brands have many Chinese parts. From what I have read Hyundai’s and Kia’s engines and related parts do not last and require more maintenance. That is what is read and that is my opinion.
If you no longer own a General Motors product and now decide to go with a foreign brand company, then why are you here?
Hyundai has had their share of class action suites as well, look it up, most all auto manufactures have!
Hyundai is the #1 towed vehicle in america that is a fact
Prove it.. where is the data? You sound just like King Trump. Show us the facts. Fax from independent organizations.. consumer reports, nhtsa..etc bonafide, independent factual organizations.
I have a Cadillac SRX lights don’t work have and extended warranty and it will not cover the lights. I did not know about the situation and missed the dead line so I am just screwed now
Me too . an GM is well aware of this issue . when somebody does do to their own greed!!
They will be forced to do a recall .
The extended warranties don’t cover that part
Motor Trend has a long term Genesis G70 in service that made transmission “clunks” on the guys driveway… then the software eventually unscrewed itself and it got better. But every morning it would do that then sort out. Genesis replaced the transmission and it went away… GM would simply NEVER do that and that’s why they’re failing. Not a single SRX buyer that’s messing around with this garbage will likely ever come back. Whereas if they simply replace the units and delight the customer, they’ll have repeat business… there are cowards running this company, cowards who view their customers with contempt, its pathetic…
What they should do is have a recall. This stupid letter that expects the customer to lay out $1600 and then be responsible for submitting the correct paper work along with having to wait two or more months to get your money back is stupid. My dealer wanted a $500 deposit to just order the headlights and said it could possibly be more than the $1600 Cadillac is willing to reimburse. My SRX is coming up on 5 years old which is when I usually trade. This is my fourth Cadillac. The car has been great, but this is turning me off. If I do not have the headlights replaced how will it effect my trade value?
Got my letter in mid-March 2020. Took my 2015 SRX in for service they said it had, or is subject to, the dimming problem. Because it was part of a class action instead of recall I have the privilege of paying upfront for the repair and then submit to Cadillac for reimbursement. Any idea how long that takes?? Haven’t done this yet, still hoping for recall. Next place I go is to CPSC to lodge a safety complaint and then to Consumer Reports.
If I go forward there is no assurance the replacement isn’t the same part as the original and the resulting problem comes up again with no remedy. How great of GM/Cadillac for being a stand-up corporate citizen and shouldering their responsibility in this matter [sic].
I recommend we all start alerting the consumer protection agencies.
I was under the impression that liability had been proven in a court of law. If I am mistaken…why hasn’t it?
I have owned a Cadillac since the early 1980’s. I had to pay for the lights upfront to my dealer. I have a deadline of submission of the signed claim, along with copies of the repairs and proof of payment. They want a signed release by May 29, 2020. I received the letter earlier this year and it basically gave me 3 months to have the repairs done, pay for them myself and then submit the required paperwork. I have a 2012 Cadillac SRX with less than 50,000 miles on it.
I have been waiting a year for my refund. I was first told to just wait and payment would be here soon. Then I was told I waited too long and did not have the proper claim form. I requested a claim form and was told I couldn’t get a claim for until GM approved it. Now they say my claim was not approved because I didn’t have a claim for. Sounds like a big scam to me. I will probably never see my $1300. Will never buy another Cadillac!
CHEATED & LIED TO BY GM – Bunch of Cheapskates. DO NOT SEND THEM THE RELEASE & EXPECT TO GET ANYTHING. I had headlight issues with my 2010 SRX to the point I told my wife not to drive it at night. I took it to several dealERships for diagnostics. They said it would be $1500+ to repair and would not guarantee to fix the problem. I bought the lights through Amazon & along with a friend replaced them myself – several days – quite a job. ($500-600 out of pocket). Lights worked great, I thought that was the end of it. Then I get the kind letter from GM promising to reimburse up to $1600 even if you had already replaced the lights. I sent in my claim form & my Amazon invoices along with the check where I paid my friend $200. I asked for $750 total for my trouble. They just sent ME my letter denying my claim saying I did not validate the VIN # to my Amazon invoices (Duhhhhhh). Bunch of cheapskates sell an inferior product and won’t even back it up. I ASKED FOR MY RELEASE BACK – OF COURSE THEY REFUSED. LIARS. DO NOT SEND THE RELEASE TO THEM.
Who did you call. The # on the form is getting me no where and I have not gotten any letter denying my request.
I bought my 2013 srx in January 2018 not knowing of the issue and never received any letter does anyone know if I’m sol or will calling even matter at this point
You gotta get those parts ordered NOW and prepay for them NOW because the reimbursement program ends June 30!
Why do I have to pay for the parts that come from GM, to then submit to GM for reimbursement for the parts that came from GM? This is el loco!!
so, has anybody received their refund yet? I just submitted mine back in March.
Does the reimbursement ‘offer’ include LED headlamps (with ‘tracking’ feature)? It appears to only be for Halogen. Dealership quoted me $3,500 for the pair. Had this confirmed by independent. (YIKES!) I’ve left multiple voicemails but no reply from Settlement Assistance office. [2011 SRX; Luxury; 39k miles]
I purchased aftermarket units (with an led strip) from amazon for about $450. a pair and added led lights and installed it all myself (utube videos pretty easy) excedes one and if I don’t get reimbursed, the price won’t kill me! Don’t know how long they will last but I am happy now! 2015 SRX
What lights did you order on Amazon please
When can we expect out payment? My headlights had gotten so bad I could only see on bright. I got the letter from Cadillac telling me about the reimbursement and took my car to the dealer to replace the headlights. I paid up front $1671.00 and sent the paperwork in with a copy of the receipt. I am still waiting on the refund.
I sent this letter in back in early March and still have no receive my reimbursement! Anyone else get there’s!!!
When will I ever get reimbursed for replacing headlights on my 2010 SRX. Have called and waited for ever, last time 40 mins, finally left message but never get called back.
Ya’ll are making me very nervous. I got the letter in April and took my 2012 SRX in, but the new headlamps were on backorder, as many here have said. Parts came in a couple weeks ago and I just picked up the car yesterday and sent the claim form in today, with all proper documentation ($1,460), including the paperwork from April stating the lamps were ordered, since I am now past the deadline date. Dealership assured me every time I asked (about 10 or 12) that the refund would be approved, because I was not going to have it done if it wasn’t. I guess I’ll let you know in a couple months where its at ;-/ … One interesting thing, on the original estimate the dealership listed the service as a “recall” item … which may come in handy if they jack me around. On another note … Anyone else have the liftgate motor short out due to flooding on these pieces of s#&t? Happened twice to me … I paid for the first one ($1,200) and put up such a stink the second time they comp’d it … and finally tapped a hole in the floor to prevent a 3rd occurrence.
I’m still waiting on my reimbursement check also. Sent mine in on 3/23/20. While I appreciate having new headlights, I don’t like the fact that I had to spend my own money and then wait this long to get it back.
I have been waiting on my check since the very beginning of April. I was told with Covid-19 they pushed everything back and instead of getting my check in July, I would get it in August. I’ve called multiple times to find out exactly when I might receive it in August and wait on the phone forever. I leave a message and never receive a call back.
My letter stated checks would be mailed on/about July 30th. I’m hoping that is still the case as I sent my claim registered mail in March. I’m checking the mail daily for it. I wonder if all dates are the same or staggered. I’d really like my money back.
What was that phone number for checking on the reimbursement for SRX headlamp replacement?
The phone number is (888) 305-1605. I just got off the phone with them and apparently they are behind on paperwork at least by a couple weeks.
Worthless. I just spoke to someone and she said just wait another week or 2 and I “should definitely receive something in the mail”. This is the most incompetent process I have ever seen. I bought a 2011 SRX in 2014 because it was my dream car and it has had so many problems you wouldn’t know it was a Cadillac.
I called and got a recording saying that checks would be mailed on or about August 1st. And the deadline had been extended I will never ever buy another GM product. Nothing but trouble with this car.
I am waiting as well for a headlight reimbursement. Moisture in the headlights was not the only issue with my 2010 SRX. I just paid an arm and a leg to get my liftgate motor replaced. The wheel well is where that is and water collects there when the sunroof drainage is clogged. Big bill to get all that fixed and no offers to repair at discounted price due to that poor design.
I had that same problem with my 2012 … repaired it once to the tune of ~$1200 then a year or so later it happened again. My dealership worked with GM and the 2nd repair was done at no charge to me. They did however drill a hole in the bottom of the wheel well to prevent it from happening again … I suggest you take it back and at least get that done. There was a class action suit filed but dismissed regarding this issue I believe.
Called this am to inquire about my reimbursement they’ve had since mid April 2020. The phone system truly is set so you get fed up and leave a message or hang up before a real person gets on the line. The person that finally answered told us; “If you don’t receive a check by the end of the month (August) we should call back.” I demanded to speak to a supervisor three times, finally she stated they were in a meeting. She asked if we wanted to leave a number, we started to give her the number and she hung up on us. I had called the beginning of August and was told checks would be mailed out that week in one huge mailing. It’s now the 10th and no check. The letter from GM stated they would being reimbursement the last week of July 2020. That’s quite a bit of money to be out for several months drawing interest for GM. My other Cadillac needs new tires which I ordered counting on my refund now I can’t pay for them.
Think I’m going to bring this to the attention of someone that matters, obviously GM owners do not.
Hi Adrian,
I don’t have a letter. I called GM two weeks ago and they promised someone would call me back. No one did.
Just spoke to the Claims Center. Just as a heads up: The way the process works is this, you all can submit your claims whenever, but they don’t process ANY until 1) The program deadline has passed (that was June 30,2020). and 2) NO FUNDS are paid out until SIXTY DAYS after the deadline has surpassed (Thats August 30, 2020). I assume that the claims processing period (Day 1-June 30) was to create a FINANCIAL picture and REQUEST to GM to start funding the process. She said that checks are being cut and will be mailed on Aug 30 in accordance with the stated timelines. Just thought that would help ease some of the anxiety
Don’t give up hope! I received my check in the mail today! They received it March 17th (sent registered mail), called early last week and got my check this afternoon. Hopefully that means they have started sending them all out!
I sent in my reimbursement letter last March. It is now August 21 and still nothing! Nada! So, still waiting, and waiting, and waiting…
I took my SRX to the dealer on March 3rd in order to get the work done. I am still waiting for them to call me to schedule to work. The dealer claims that they are still waiting to get the headlights to replace mine.
This is the worst customer service I have ever experienced.
i have been told 3 different time that i should receive the reimbursement 30 days , 20 ,days its been a long while since i submitted the paper work and now when i call the number # 1888-305-1605 the music and message keeps repeating itself , was on hold 45 mins yesterday 09/08/20 and was disconnected …today been on hold 25 mins so far …….. this is so frustrating uggg
Got my check today!!!
I replaced my headlight last October as I could not see to drive at night. Got the letter from Cadillac and sent in invoice for the lights and labor. I had used a body shop to do this and aftermarket lights (much better) . Letter clearly stated if this work was previously done send in the repair bills….I think around 900 dollars . Received a letter from Cadillac Division, GM llc rejecting my claim as I had not used a Cadillac dealer….
Letter did not mention Cadillac dealer if work previously done…. Wife has had 7 cadillacs and daughter on her second …I have always been a GM guy as I am on my 6th one and my company runs GM pickups……With customer support like we have had with this issue I can already say I am looking at Expeditions as my 2017 is at 110,000 miles. company trucks I am getting bids before the end of the year on Fords, Dodge and Toyota ….
Hi,
Can you give me the details on ordering these lights? I’m tired of waiting for the GM Supplier. I ordered them in June and it’s nearly October. Thanks!
I guess the latest effort to not pay by Cadillac is if you bought replacements from a second source, which of course will not reference a vin number. My paperwork sent in months ago, I bought a set of headlights from Amazon as well, that work great, I did not see the logic in buying the headlights from Cadilliac, when I already have a set of theirs, that are junk, why would I replace defective, with possible defective again?? I got the headlights which were fine, and then I went to my local Cadillac dealer, and they installed the aftermarket headlights for a charge of course, and gave me receipts. Now I get the letter that is addressed to me, and has my VIN Number on the top of the letter, which tells me , saying my paperwork did not reference the VIN number of the vehicle!!!!! Let’s use some common sense here; The letter has the Vin number, so they know what car it is. 2. How many pieces of Cadillac junk such is this do they think I own?? Look it up!!! 3. Aftermarket lights work just fine, but they don’t want to pay anything, so they grasp at any straw they can to reject. 4. I have already fixed part of my issue with Cadillac, ( will send you a picture of my Lincoln parked in the garage if they like..)
Has anyone considered any sort of class action suit?? I don’t care what disclaimer I signed that had mutual commitments on both sides, and they are not living up to theirs in any sense. Also, has anyone tried contacting BBB or anything for help?
I am considering contacting local TV station, they are always looking for things like this to help with..
Folks this is just a complete rip off on the part of GM to not step up to any product responsibility, and we are all learning a valuable lesson of GM credibitliy which I share with everyone that I can, please do the same…
Where did you get yours lights? I’m tired of waiting. Please and thanks
I will never in my life get another Cadillac even if they were giving them away free I’d set mine on fire in front of the dealership! I loved my SRx’s ( ive had 2 the first one was totaled.) The second one was sold to me with faulty dim headlights by a scam Cadillac dealership in Cobb county. I received a letter for headlight repair and was delighted! I got new headlights the same week for 1600 right before Covid Shutdown. Here it is September, I just get a letter saying I don’t have proper documentation. I looked at the letter, and the vin is for the first vehicle that was totaled. I called the number on my letter and was on hold for an hour and finally left a message. I’m out of money. I will send in documentation of ownership and repair of my SRX with faulty headlights but I know no one at Cadillac cares! It’s a shame a huge company would rip off hard working Americans! As soon as I’m able I’m getting rid of this vehicle! I love it but I know the lights will go out again AND the touch screen system, (that’s another story)!
I had my work done on October the 20th 2019. I had checked with the dealership and again told there were no issues (I knew was a lie) but they suggested a certain body shop in our town as they often sub out work there when bumpers and grills need to be removed as was the case with these lights. I opted for aftermarket lights as the GM one were same manufacturer and part numbers as the original ones. The lights and labor were around 800 dollars cheaper than GM and now they tell me I need proper documentation…I sent a copy of the invoice but denied. Called 3 times and have waited 20 minutes and hung up after asking for a call back. Held an hour the second time and asked for a call back and 3rd time held over 45 minutes….figure in this amount of time I should have been answered or at least received a return call…..Worst customer service I have ever experienced……Family has been driving Cadillac’s since the 60’s but can not ever see another one being bought…
I too have gotten a letter from Cadillac right before Covid and was not able to get my car in my the deadline. Last month I took my car to the dealership to see if my extended warranty would replace my headlamps. I was denied. I contact my attorney general’s office. After 2 weeks they informed me that Cadillac is not willing to fix the problem. I avoid driving my car at night because it’s dangerous and have 2 small children. It’s a safety issue that should be addressed. No life is worth loosing over a known issue. Shame on GM and Cadillac for not caring or wanting to make it right. If it was their life or their families lives on the line maybe they would reconsider.
I just bought my SRX in May. Driving one night I was like, what the world?? Remember, we don’t test drive cars at night. So after some research, I found this site. I ordered my headlights in JUNE, 2020. 3 weeks after getting my car. I purchased it at a MAJOR retail outlet in my town. I let them have it. I blasted them for not fixing the issue. I know they know because of industry news. They agreed to reimburse me. I was not playing games with GM. Now in September, I’m still waiting for headlamps. I’m cancelling that order and getting them aftermarket. I’m tired of waiting.
I have had the same issues as everyone else…. My SRX 2015 headlights were so dim I had to drive with my brights on just to see at night. So when I received my letter to replace with reimbursement I made sure to follow the instructions to the fullest, only to be turned down because Cadillac claims that I did not go to an authorized dealer. I am so disappointed !!! I purchased and had my lights installed at one of the largest Cadillac dealerships in Michigan. INSANE! I guest saving $1500 is worth more to them than retaining a loyal customer… I am going with Audi next time. 🙁
I sent all paperwork before pandemic and received another letter that needing more documentation. I paid for parts and had a friend install them did not pay for installation and since ticket for headlamps does not show vin # GM will not reimburse so what are we supposed to have had an accident and sued to be paid. I told my dealership many many times that headlamps bad and while still under warranty and still dealership did nothing. Very upset on how GM is handling this issue.
Not my first post but like others I have sent in the paperwork that I received when I had my lights replaced last October. The body shop’s invoice is an invoice but is also used for estimates….GM/Cadillac has gotten 2 copies and now I sent a third along with pictures of the car with headlights on…Showing they work (they are the aftermarket) Without a doubt they are spending more money on personnel than if they just paid to get the issue corrected.
I have tried to speed up the process and call the number and so far have been on hold over 2 hours on 4 call. Yes I left my number for them to call back as this is what they asked for and over 3 weeks and still no call back.
I used to think Charter Cable/Internet had the worst customer service in the world, but now would say Cadillac/GM has taken 1st place.
Hi,
Can you please post the aftermarket source and item number? I have been waiting since June for GM lights. I cannot drive my car at night and winter is coming. I don’t care anymore. Thank you!
This is terrible. I am completely out raged. I will never buy another cadillac. I need to be able to drive my vehicle whenever I chose but am unable to drive at night due to this headlight situation! This is ridiculous. There needs to be a recall ASAP
Info and News::: Some were looking for the aftermarket headlights, and i got mine thru Amazon, and they were the AnzoUSA brand, and were $497 for the pair, which is a better price than buying one from Cadillac, and I really didn’t want to buy theirs, as already see the results of that, so would recommend these, and I actually had the dealer install them for another $130…
GOT MY CHECK- After fighting the same thing as so many others as far as putting all the documentation together months ago, with receipts car info etc, got a rejection letter, stating that they could not identify the VIN number,,, They sent the letter to me, AND REFENCED THE VIN NUMBER ON THE LETTER !!!!! I believe I figured out that this is some sort of sub contactor of GM handling this whole thing, and obvously don’t have a clue….
The GOOD NEWS- Being fed up, and of course being on hold for hours with no success, started poking around the GM web sites all over the place for customer service numbers, and of course found several. Finally got one guy who heard my story and said, was not his area ( of course) but would transfer me,,,,, and he did and they answered!!!! I was connected to some group called Cadillac Customer Engagement Center,, and connected with a terrific young lady who listened to my whole story on this and was both professional and genuinely interested.. She told me to hold she was going to talk with someone about it, so was on hold not more that about five minutes and she came back, and said she needed some time to check into this, but would call me back in a couple days,, (YEA RIGHT, HOW MANY TIMES HAVE WE HEARD THIS???) Well, about two days later, she called me, explained she had followed up on this, it didn’t seem right to her or her manager, and they contacted the people handling this, and I would recieve a check in full in a few days,,,,,, AND IT HAPPENED I of course instantly cashed the check, and then sent a great thank you this group via a survey, and am pleased to know that someone actually cared. Can’t really help with the exact phone number, as it obviously is a process to get to anyone that gives a crap, but it’s a lot of money to just let them intimidate us into forgetting, so good luck,,, if you get real lucky you will get my wonderful and understanding person (starts with an a N, can’t get her name) But go for it..
Of course I have solved the overall all issues with my Cadillac with the bad headlights, crummy and outdated nav system, feeble shocks etc. You ought to see my nice 2018 Lincoln MRX in the garage, didn’t get much for trade in, but it’s gone….
Are you from GM?
If not, you are a very selfish man.
If you are not from GM, post the GM phone number you called so other people also can benefit from it.
I received the check in 8/23 and deposit it to the bank
Today is October
The bank returned the check as they can’t locate the money of the check
I don’t understand and what should I do
I’m also having the same issue cannot drive my vehicle at night very dangerous Cadillac told me to pay upfront and they would reimburse me i don’t have $2000 to pay upfront they should resolve this issue for free if something tragic was to happen its definitely gonna be a lawsuit heading there way!
OMG, I wasn’t expecting to find this blog. I applied for the headlight reimbursement with Cadillac. My headlights were horrible. I replaced/upgraded to LED headlights in my SRX in April of this year. The dealer can only offer the same halogen lights that came with the vehicle which were faulty. My reimbursement denial letter stated the vin# didn’t match the vin# on the receipt. The dealership completed the repair so of course the vin# matched. I submitted a complaint letter about getting the run-a-round. So is GM coming up with excuses to deny all customers the reimbursement and not payout. We should each write a letter to GMC CEO Mary Barra.
Has anyone been reimbursed yet? Started this journey in March. Understandably Covid delayed everything. 4 Months to get the parts and get them installed. Submitted all paperwork to Cadillac in August.. In Sept they told me they did not have an original copy of the Release form (Albeit they had digital copy from me which was emailed). Mid September they received the original copy.. As of Oct 5 the Release form had not been “scanned” in to the document package.
Trying to get through to representative is difficult. Have to keep pressing to get this all resolved.
Has anyone had any luck?
File a complaint with FTC!
Got through and talked to representative this morning. Told me everything is in progress and to expect reimbursement in two weeks…. Time to hold my breath? lol
My dealer dropped the ball and would not get back with me since March! Called GM today and can’t speak with anyone and recording states time has expired 😡. My husband replaced the bulbs in March so I could see to drive at night and now same issue again! I just filed a complaint with the FTC! Everyone should. This is a dangerous issue and for numerous year models! It should have been a recall and consumers should not have had to pay up front ! Highly disgusted and irritated!
Can you please let me know where to file a complaint with the FTC? I am in the same boat as you and it’s so dangerous to drive without headlights or blinding other drivers at night.
My 2015 SRX is non-operational at night with low beams and I have to blind people with my high beams to drive. I received the letter from GM but when I contacted my local dealership they said it would cost $1900 to $2200 to replace the headlamps. And they confirmed they would use original parts, not LED or upgraded parts, so they even told me that the issue would occur again. I contacted GM as my letter was not dated and it said the $1600 compensation is “valid for 90 days after the date of the letter”. But I was then informed by a third party legal service that my letter was expired and was not valid, and I had to call GM directly (for the millionth time) to discuss legal actions. I was willing to pay the extra $300 to $600 to ensure my safety while driving at night, but now I don’t even have that option. We definitely need a recall on the SRX’s and NEW parts to replace the issues!
I received the notice at the beginning of March 2020 but went into “shelter in place” orders mid March. North Carolina didn’t go into phase 2 until October. GM/Cadillac limited the time to the end of June!? I don’t consider this essential and would not subject my health to a repair. Cadillac should extend this timeframe due to Covid. Hell the IRS did it.
I got all the information to them and every time I give them the proof I had the work done on my Cadillac, they would come up with a reason why they could not except it. I took my car to a mom and pop mechanic place because dealerships wanted to charge too much. This shop is old school and do their receipts by hand. GM would not accept the receipts. The mechanic shop was nice enough to type me up a receipt, but then GM said, it needed to be notarized. This back and forth went on from March to December. The mechanic/shop said they don’t have time to go to a bank and have thing notarized, they got sick of all that I was asking of them because of all that GM was asking of me. I am at a stand still. As much as I really have a problem letting this go and letting this big company get away with selling a damaged product and not making things right. I guess, I have to call it a loss.
I had my headlights replaced three years ago because I couldn’t see driving at night. Then I got the letter and got reimbursed for everything that I paid for. However, now one of the headlights is dim again. My car is currently at the dealership and the service technician is going to call GM tomorrow. I refuse to pay for this again!! Luckily I have all my paperwork. We will see what happens.
When they dont cover the cost call the Miller Law Group in MI 248-843-0843 encourage them to reopen the class action suit. Cadillac agreed to fix the problem but is making customers pay for it and gave peolple notice and a deadline at the begining of the pandemic.
Please contact The Miller Law Group in Michigan. They filed the original class action suit that GM agreed to make repairs rather than face a suit. Their repair plan is subpar and only allotted 4 months at the beginning of the pandemic to make the repairs.
I had my light replaced with aftermarket headlight to prevent this issue from reoccurring about 2 years ago. This was before the settlement was offered. I recieved my check short of the amount submitted. Several calls to GM have gone unanswered. I left a message for the Miller group tonight. To add insult to injury, I have now lost visability due to insufficient light with the replacement head lights. Has anyone successfully gone back to GM for a second claim?
I just got one headlight fixed for a second time and even though the dealer said he got GM to cover part of the cost I am going to try to submit another claim. We will see what happens.
Same issue on my 2015 srx luxury add.
Bought this June test drive in daytime . me being disabled I don’t drive much at nite . an in early Sept I realized I have same problem as 1000s . I saved an bought mine outside paying cash . now I have a nice car that can only be driven From 7am till 530 pm . since we are going into winter . somebody needs to make GM accountable for there design flaw . I can’t afford to pay 2600 dollars to have mine replaced. Fixed income doesn’t allow for that after I spent nearly all my savings to buy a reliable car that I can trust . sad that the manufacturer treats their customers this way . how can I get any help with what to do ? Please an Ty..
I agree with the many comments . We have a 2015 SRX, paid $1700 for both headlight replacements and sent all required paperwork by June 29th . Sept. 1st Cadillac sent a letter stating repair invoices did not show Vin # matching car Vin# which was clearly a stall tactic. Oct. 30 Still waiting for check.!!
I encourage everyone to contact the Miller Law Group and ask them to re open the class action suit. It was dropped because GM agreed to fix the problem, they haven’t done that.
10/30/2020 Update*
I spoke to the Miller Law Group and they are no longer handling the GM case regarding headlamp replacements. The attorney who called me said they do not know who is currently representing the cases, but to keep looking online for information.
They closed it because GM agreed to fix it but they will reopen if enough people come forward. I spent an hour in the phone with the lawyer that filed the original case. Keep pushing
Folks, can only tell you went thru all the same gyrations that you are now, in replaced my defectives with a set I got on Amazon, (worked fine) and had dealer install them. When all paperwork sent in as instructed finally got the letter that said rejected, as the VIN number wasn’t clearly noted. BULLS–T I had the paperwork from the dealer who installed and all was correct. I also read the offer to replace letter, and nowhere does it state that neither the headlights nor the install had to be done by GM or one of their dealers…
Anyway, I have gotten my check, and cashed it already to assure it’s good. THE WAY I DID IT IS: I looked up as many customer service numbers that I could find for GM corporate, and started calling them.. Probably went thru 2 or 3, but did get finally an understanding ear in the Customer Assurance for Cadillac, and explained all again. The one that i got in contact with was a Madelin (sp) not sure what number, but she escalated the issue, and got a check issued to me from the people that were supposedly handling it within a week!!!!!
No, I don’t know the exact number, start research on the Internet, and keep calling them. The folks that are supposedly handling this are some sort of sub contractors for GM, and really don’t care about customer satisfaction, just they process X forms…..
I wish you all good luck, as I was finally sucessful but its not easy… I also am now driving a Lincoln, as have completely lost faith in GM after this experience with my 4 Cadillac, and doubt very much there will ever be a 5th….
My paperwork also does not demand the work be done by GM but I took my car to a GM dealer and was told I will not be reimbursed unless they install their own parts and with their own technicians. Parts are still on back order. I reported to the Attorney General. I also will wait as I will privately sue in Massachusetts (we are allowed) once the parts come in and they refuse to repair at no cost, no sign off for future issues of same and written cause of the issue. They have been far to vague and non responsive to answer questions. These are just a few of the reasons I won’t have the work done with my mechanic. Actually my mechanic didn’t even want to do the work not knowing the cause. Definitely not an issue with the seal as he checked. Hoping to be rid of mine once fixed. Never GM again. Losing a good customer. Glad it worked out in your favor!
So I am an owner of a 2010 Cadillac SRX and my headlight just went out. The Cadillac dealer told me the law suite went out in July of 2020. So now what? We have to continue to eat the cost of changing these bulbs because of their design? What do I do or who do I contact? These are not cheap.
The lawsuit didnt go out GM agreed to fix then did a crappy job doing that. Look above for the Lawfirm to contact then ask the to reopen the Class Action suit, since GM did not operate in the spirit of the law.
Is anyone else still waiting on their reimbursement check?
Sent mine in April expecting to get it in May. COVID hit and it was pushed to July. Called in July and told it would be sent out the first week in August. Called again in October and was told it was sent out on 9/25. Called again today and they said it was returned to sender on 9/25. THEY LISTED MY ADDRESS WRONG. They then informed me it will take an additional 4-6 weeks to get my check once I send an email asking for a reissued check…..
That’s over half a year I’ve been out $1600.
Did anyone else have a similar experience??
When they dont cover the cost call the Miller Law Group in MI 248-843-0843 encourage them to reopen the class action suit. Cadillac agreed to fix the problem but is making customers pay for it and gave peolple notice and a deadline at the begining of the pandemic.
I NEVER RECEIVED THE INITIAL LETTER IN February 2020 AND FOUND OUT THEY NEVER SENT AN EXTENSION LETTER OUT WHEN THEY EXTENDED THE DEADLINE FROM END OF MAY TO END OF JUNE WHICH IS A RIDICULOUS SMALL AMOUNT OF TIME FOR AN EXTENSION BASED ON COVID-19 ISSUES. i AM PURSUING THIS AS THERE ARE A LOT OF UNHAPPY CUSTOMERS BASED ON HOW THIS REIMBURSEMENT HAS BEEN HANDLED AND HOW EVERYBODY WHO NEVER GOT THE FIX STILL HAS LEGAL RIGHTS TO SUE FOR A COMPLETE RECALL OR FOR DAMAGES BASED ON THIS PROBLEM.
I’m interested as well LeeFox7021
Similar story as per above, got the letter, I called right away and my dealer wasn’t familiar with it and i thought ‘fishy’ that they would expect us to pay UP FRONT and then Reimburse on the back end. So i didn’t jump on it. By the time i went back to address (delayed b/c of COVID) I learned I missed the deadline. I called everyone from the 3rd party processor to the dealer to GM corporate, no progress at all. FINALLY today I had the headlights replaced out of pocket for 1674.00 (which I talked him down to, he originally wanted to charge me $1900! said the headlights are a newer version; more expensive than the original replacements. Ridiculous price. Not that I’ve replaced and paid, I’d like to join a class action suit against GM for this issue or find other means to follow up. If anyone knows of a bandwagon i can jump on, please let me know.
I would suggest as many SRX owners as possible go to the NHTSA (nhtsa.gov) web site to file a complaint regarding the headlight problem. There have already been 155 complaints (one of those is mine) reported. I think this may be our only hope of getting a recall for this problem. If enough owners report this issue, they may launch an investigation. I also read the NHTSA is launching an investigation of rear toe link adjusters for 2010-2015 SRX’s because of two crashes. The problems are mounting for SRX owners.
You can also lodge a complaint on the Car Complaints web site (carcomplaints.com).
I want to fix my 2014 SRX headlight issue as cheap as possible but with a good quality headlight.
I’m interested in purchasing TYC 00-13 set. This is less than half of TYC 14-16 version.
Has anybody installed 00-13 headlight on 2014 or newer SRX?
2nd Gen SRX (00-16) didn’t have headlight design change until GM stopped the production.
But I don’t know why some headlight model have compatibility with 00-13 model only not 00-16.
We all have problem with halogen headlight.
00-13 headlights on the market are all halogen model.
I want my headlights fixed on my Cadillac SRX, I hate driving it at night. The headlights are non existent and makes it extremely hard to see at night. I would like to join a lawsuit to get them fixed properly.
I have a 2015 Cadillac SRX and received a reimbursement letter concerning the dim headlights. I returned the letter with my receipt for replacing the headlights just as the letter said to do.
It has been about 8 months now and I have not received my reimbursement or any correspondence from GM. Has anyone else else had this problem? If so or not I guess I’ll have to have my lawyer send them a nice letter.
I had the same thing happen. I called the 800 # and they said they sent a letter stating the paperwork was missing the vin # on them. They resent the letter and I have all the documentation done as they asked and mailed back. From all I am reading I’m sure they will not pay it and come up with another excuse.
8 months? Have you tried calling them for a status update? It might be that youre missing a document or signature?
Would love to call them but wasn’t thinking and didn’t keep a copy of the letter, now I can’t out where to get the number
I called this # from the letter
1-888-305-1605
Good luck
Can’t see to drive, headlights, they will not pay for repair, this is a defect in the car! No happy customer, will never purchase another . called GM, they offered 15% discount and free oil change for a problem they know about, this should be a re-call .
Please File a complaint at NHTSA.gov we need to force a recall on GM!
Got the letter in March 2020 during the pandemic. Have to let GM do the work or they won’t reimburse. I’m not signing off on a letter once fixed that they bear no responsibility after the initial. I refuse to pay upfront which doesn’t matter much as it’s November 2020 and the parts are still on Backorder. I want to know what is causing this issue. Why it’s not a recall. I want in writing that the issue will not happen again. I wrote to the Attorney General as it’s a safety hazard for Riads and Highway’s. Now front blinker is out. I hope you all do the same.
The number on the letter is to an attorneys office, whom just tells you the same rigamaroe! This is insane and they need to be held responsible!
Dear General Motors, maker of 2016 Cadillac SRX. As noted in several accounts and with purchasers of your vehicle there seems to be an on-going problem with your defective headlights. Please note this is my husband’s car, and I myself am afraid to drive in it after dark or have him drive in the dusk hours. It truly does not provide light at all as the illumination to light the street in front is minimal. Another note you will be sued for gross negligence if there is any type of incident/accident that results from your lack of addressing the matter at hand with faulty headlights and NO RECALL or reimbursement to date for the replacement.
SHARING….
Maybe there’s hope … I got the letter in April, took the car into a dealership in May, had the work done (~$1450) in July due to backordered headlights, filed the paperwork in early August, called and actually got thru twice, was told each time they had everything they needed and it just took awhile to process the checks, they called me last week and said they mailed a check … and I finally got it yesterday 11/30. I deposited it right away, if I don’t update again it cleared 😉 … Good luck to all those still fighting with them. I will never buy another Cadillac, and doubtful any GM car for that matter … They could not have handled this any worse … hopefully I’ll get rid of this car before it happens again.
Several articles state that the new headlights eventually cause the same issues. Apparently the replacement headlights were not tweaked to fix the problem. Good luck though!
Yes I’ve read that but mines a 2012 … so hoping they last until I get rid of it, which shouldn’t be to much longer.
Has everyone reported their issue to NHTSA.gov? I wonder how effective that would be? I’m at wits end and honestly do not have the extra money to front the cost of replacing their defective headlights!
I just reported my complaint to the NHTSA. It didn’t take but a few minutes.
Don’t give up!!! Had my lights replaced in March and promptly submitted the claim. Finally received reimbursement this week, almost 9 months. It took many calls and lots of promises and its been a headache, was actually surprised when the check finally came.
Everyone, please take a few minutes to file a complaint at https://www.nhtsa.gov/
You will need the VIN from the affected vehicle. Maybe we can force a recall on this issue because this is absolutely unacceptable for GM to not take responsibility and do what’s right!
I took my car to the dealer on March 5th. Waited over 6 months for the to get the parts. They didn’t do anything until I contacted a GM customer care rep. After a few conversations with Rocky. Who told me he would work on my issue. I told him that I was forced to operate my car in unsafe conditions due to their failure. I told him that my family was instructed to contact an attorney immediately if I was involved in an accident at a time when the lights should be on. I also requested transcripts or recordings of all our communications as was my legal right to have. He stated that their legal team would have to be consulted in order to provide the records. I told him to get them on the phone. He said he would follow up with me. He followed up a couple days later and believe it or not the parts were on the way to the dealer. I got the work done and just deposited my reimbursement check yesterday. I am so happy to end this ordeal. I don’t expect to ever purchase a GM product again. Good luck to all who are still dealing with this GM cluster.
I have tried to call so many numbers that are supposed to be GM customer care and they acted clueless to even the issues of the defective headlights. I have been getting the run around since March. I sent receipts from the work done on my 2010 SRX. months and months passed and the few of MANY times I called and got through they gave me different answers. One said it was approved and to wait a certain time for reimbursement check to come or to call back if check does not come. Check never came. Hard to get in touch with them. I later got a letter and it said I was not approved safter-all because they could verify VIN, which they had before, and they said some rhetoric that I gave to my mechanic who really didn’t understand either what they say the problem is with the receipt. I just seems like this GM reimbursement is a scam and worse is I can’t get anyone to help me. I will try the suggestions you guys gave in contacting Attorney General and NHTSA.gov. I want to go to the Media about this. i can’t afford a lawyer.
Go to ..CadillacSRXHeadlightMatter@Notice Administrator.com
Is any one interested in trying to get a class action lawsuit in Texas. I spoke to Rocky and the manager at the Cadilliac dealership yesterday they offered to pay for half the repair and I pay for the other half . I did not accept that deal I do not feel I should pay anything it is not my issue. He said that GM claims to be out of money and unable to do anything to help. I asked if they were waiting for someone to get killed and he said he understood that had already happened. The original lawsuit was out of Florida. I am
Looking to get one in Texas.
I’m curious. After spending all the money for new headlight assemblies at your Cadillac dealer, was the dim headlight issue solved?
I have 2015 srx
My head light is so dim that I can hardly see if it is on. I called dealer today and I was told that there was a reimbursement. However, it had ended some months ago. Now replacing the light will cost me about 2000 dollars.
What shall I do?
I have been fighting for 21 days and as far as I can get is they pay half and I am not going to
Do that I want to start a class action law suit
I have a 2015 Cadillac SRX. The headlight is so dimmed now that I can hardly see if it is on at night. I called Cadillac dealer but they said there was a reimbursement that ends several months ago. Unfortunately, I did not get any notice for this reimbursement. Now since I missed the reimbursement, I have to pay for the repairing myself. I was told the repairing cost is around $2000.
What shall I do in this situation?
I had to take mine to a mom and pop mechanic and it was ALOT cheaper. Put it this way for two headlights you could pay around $1000.
Well, Thanks for all of the info! I definitely will not be buying a new GM product EVER!
This is why it should be a recall and not a reimbursement especially since it’s not offered anymore?!! I mean people do buy these cars used and do not even know about the issue at this point! So these poor people wouldn’t even have the chance to get a reimbursement! GM is despicable!
Agree. I just purchased my 2015 this summer from Carmax. I called their corporate office and informed them that they were selling X 2010-2015 SRXs on their site and they had better ensure that they all had the headlamps replaced or they are selling a faulty vehicle. Showed them the lawsuit and demanded they pay to replace my lights. They did. I’m out of a few hundred but I’m not going to fuss about it.
I was (depends on how you look at it) fortunate enough to receive a letter for the replacement reimbursement. I was the first in west Michigan to get them replaced under this reimbursement program. I have sent emails, left voicemails, sent all the paperwork certified, and have yet to get reimbursed or hear anything from them.
my girl friend was driving last winter with no illumination at all from the low beam lights , found out the lens in the middle of the light was fogged out creating what was equivalent to cataracts in a human ( you can not see ) . she received the letter of reimbursement from GENERAL MOTORS , she had paid $1600.00 for another set of lights , no where on the letter from GENERAL MOTORS did it say it the repair had to be done at a dealership , in fact (she went to the dealership she bought it from in Mass, HERB CHAMBERS OF LYNNFEID , THE SERVICE WRITER SAID HE WOULD BRING OUT ANOTHER 2015 SRX AND SHE COULD COMPARE THE LIGHTS , TOLD HER SHE WAS LOOKING AT $4000,00 FOR TWO LIGHTS INSTALLED , she ended up having the lights installed else where , sent in the letter and was told it had to be done at a dealer or no payment ,
several items have failed and very little was covered by the dealership where it was purchased , she is looking to by a new vehicle in the spring . most likely a LEXUS or INFINITY , never again a GM PRODUCT
Does anyone know how we can escalate this issue? I have the same problem. I received a letter regarding the law suit. Notified my daughter, who is driving the vehicle, in NYC, so she could manage the repair. Due to Covid, being a health care professional in infectious disease, working in NYC during the pandemic it took her time to get to a repair shop. When she was able to look into this, she was told that this was a “scam.” She is not able to drive her vehicle at night because of absolutely no visibility. She is safer working front lines in the pandemic than driving her Cadillac SRX at night. I have been on the phone with Cadillac Customer Service too many times to keep track of with no success. I was given a $100 voucher that won’t even cover the cost of the diagnostics, that is required. I will never buy a Cadillac, or possibly a GM, again.
The headlights on our 2014 SRX 4 started dimming a few months back , I was taking my dad home and he swore I did not have my lights on. Then my husband drove home Christmas night and we could hardly see with out the bright on. I found this letter sent back in Feb 2020 and at that time – I had no issues. Can we still get reimbursed for the cost of getting these fixed as it is a safety issue. I have already had to have the Que fixed – which I also hear is a major issue.
No they will not let us. I never got the letter and have tried to reach out and complain to get mine fixed and they will not cover it. I would like to start a class action law suit but I need others to join in
PLEASE start the Class Action Law Suit!!!
I have a 2016 that has the same issue with the lights…. it is so bad it cannot be driven at night without high beams.
I just called the law office to see if anything can be done to reopen the case
The more calls the more lkely they are to reopen. Caddilac agreed to fix it but did not act with in the spirit of the law. Everyone continue to call.
This needs to include 2016 also… they are very aware they have problems with that year also… I’ve made numerous calls to Cadillac…today I called Pa’s atty general… if nothing else if there is an accident there is a paper trail.
Who are we suppose to call?
What a terrible hassle this has been. My lights still don’t work. I have to hold the high beams to be able to see at night. This should be a paid recall service. I cant even afford to pay for the replacement and hope to get reimbursed. I lost my husband and because of the pandemic, I have been on a tight budget. How do I spend 1400 to 2000 with the hopes of being reimbursed???
They took me through the same run around you and many others are going through. I turned in all the paperwork, they gave me and proof I paid a mechanic to fix the headlights. They denied it all and actually told me that the mechanic must get the receipts notarized. After all the mechanic went through to accommodate Cadillac/GMC, they finally said this was the last straw and they were too busy to go out and find a notary. So, I am just shnit out of luck. I just lost out A LOT of money due to a General Motor defective Cadillac, they are unwilling to take personal responsibility for
I received the letter however when my daughter, who is driving the vehicle, tried to schedule the repair, she was informed it was a “scam.” She was not able to repair d/t costs, time, loss of vehicle as she was working front lines as a fellow in infectious disease during the pandemic in NJ and NYC area. However, she did pay to have headlamps replaced, hoping that would help but it did not. When I heard this, I found the class action letter and contacted the number provided and was told it wad too late! We missed the deadline. My daughter and nephew drove this vehicle home for Thanksgiving in the dark, through the Pocono mountains with no headlight visibility. They both thought they were going to die. I refused to let her bring the vehicle back and again pursued the fight with Cadillac. I had the vehicle in my possession for 2 months. It was undrivable in the dark, d/t no visibility. Dark in upstate NY starts at 4pm during November and December. It took over 2 months to get a repair date, d/t inavailability of replacement parts, as well as scheduling a replacement vehicle to be used during the repair. Cadillac Customer Service was not going to budge with providing reimbursement. They threw me a carrot of $100 to be used towards repair. Which was washed out, as it was mandatory to pay for diagnostic testing even though it was known what the problem was. The repair was performed. The Cadillac repair shop was not able to assist at all with intervening with Cadillac Customer Service. The cost was $1800. The visibility is not as good as anyvof my other vehicles. I am very disappointed with Cadillac and will never purchase one again.
Rather than the hassle from Cadillac and paying up front, I decided to go it alone and replace the headlight assemblies for my 2015 SRX with the “good” (ANSO) ones I found on Amazon. Paid $500 for them and had a local body shop install for $128. I realize I won’t be reimbursed but these are much better assemblies (not the same that Cadillac offered with the same problem) and sharper looking because they have the LED running lights. They are amazing and I can see at night!! Already lodged my complaint with the NHTSA (nhtsa.gov) and if everyone else would do the same it might precipitate a recall. Very easy and quick to report a problem on their site. May also want to go to Consumer Reports and file a report with them. They seem to be good at putting pressure on governmental agencies when these types of issues come up and they test it themselves. Good luck!
Gary – the suggestion to complain to NHTSA.gov is a good direction for this group. I’ve not checked it out yet, are there many others who’ve already reported there??
**for those who went to State’s Attorney Office -> what have been your outcomes by leveraging their service?
My state’s attorney’s office down here in Florida said they couldn’t do anything about it.
2013 Cadillac SRX, for the past year have not drive at night until recent and have to use high beams to drive. Sent in a letter and sent in a claim last Dec. 2020 and still waiting on a reply.
Have had a 2015 SRX for 4 years. Great car except for the head light bulbs and lens. It’s like driving with the fog lights on. Given ALL the similar complaints how many law suits will it take for GM to act on this issue. Wanted to upgrade to a 2019 XT5 but if this is how GM responds to a safety issue, I’ll look elsewhere. Hope all the others dealing with this issue will do the same.
Next stop Consumers Reports, NHTSA & the BBB.
I have received my check for replacing the head lights and it has been a 9 months
Hi Doreen – that is Great news!! Curious, did you have to file paperwork more than once? Was your check dated in March or April?
Even though my claim has “no red flags”(per staff @Analytic Consulting), they are batching outgoing checks which may or may not be within the month. This or similar excuse has been the dialogue since 2020FALL.
I have only had my 2013 SRX for a year but every few months I have problems .RIDICULOUS. I say let me skip my car note for several months so then I can afford to fix my headlights and then no one has to reimburse me for anything. SO EVERYTIME I HAVE A MAJOR MALFUNCTION GMC CAN SWALLOW MY CAR NOTE COST AND I WILL SWALLOW YOUR REPAIR COST HOW BOUT THAT GMC…I will never purchase your brand ever again…
I just got a ticket for my 2011 CRX yesterday. The passenger side headlight is full condensation and when I took it to get repaired today they said the whole thing needs replacement because of corrosion from water. Is there any active recalls or lawsuits? This is the 2nd time I’ve had to replace this in 4 years. Now on top of it I got a flopping ticket!!
We need a lawyer to go after GM over this. I waited until my Sr. advisor told me the repair was approved, twice! Got the work done at Cadillac for $2,077,07. Called my Sr. advisor back and she told me the claim has been rejected for reimbursement even though she approved it twice and told me to go get the work fixed!
Hi Bruce – do you recall the ‘Sr. advisor’s’ name?? I am presuming you were working w/the Minnesota claims company (Cadillac Division c/o Analytics Consulting LLC / 888-305-1605). I also had a verbal approval from ‘Lisa’ 2020AUG, when the parts first became available. I’ve submitted paperwork 2x, the last was Certified Mail as they could not locate first claim. Still not reimbursed….
Call the Miller Law Group in MI 248-843-0843 encourage them to reopen the class action suit. Cadillac agreed to fix the problem but is making customers pay for it and barely gave people notice and
a deadline at the beginning of the pandemic.
Blog Followers – I am still unpaid, filed initially in August and had to resubmit/certified in January (company could not locate my paperwork). I’ve since engaged the Iowa Attorney General’s office. Have others in your respective states done the same??
AG’s office also mentioned ‘Private Right of Action for Consumer Frauds Act’:
**This act gives consumers the right to file lawsuits against companies or individuals they believe have defrauded them. One of the key features of this law is that the defendant will have to pay your attorney fees if you win.
I have constant condensation / water in my lens on a 2010 srx, Especially with the weather / temperature fluctuation-this also should be a safety concerns since it impacts the performance of visibility.. I am very frustrated that we have to front the funding for the nonconformance cadillac made
How can we get together and file another class action lawsuit? It is unbelievable to me that GM won’t take care of this issue. I was told by GM/Cadillac to have them replaced and pay for the replacement through a “qualified dealer” and show proof of payment and I would be refunded. I have read the complaints where people are not getting paid so why would I trust that I would be reimbursed? Why isn’t there a recall on something this dangerous? I have NEVER been notified from anyone that this was an issue. When I talked with the dealership, they knew it was an issue and sent me to GM. That was worthless other than I have a document saying they would pay me back if I decided to have them fixed. I don’t want to pay $1500 to $3000 to repair something that I may now decide to get rid of since it is a 2012. Imagine selling it to someone knowing there is an issue but can’t really be fixed….. I have no choice but to drive with my brights on at dark. This is also dangerous. So exhausting and simply unreal. GM wonders why Americans go with foreign companies. I absolutely love my SRX but do you think I will buy another GM product if they don’t make this right? No, I absolutely WILL NOT.
Cadillac used to be the Gold Standard in quality. It is problems such as this and how it is being addressed that continues to discount / ruin the Brand that they have built over the decades. It’s poor leadership in problem solving. You would think safety would be top priority..
I have been going around and around saying my check would be sent out but never received. I made contact and they then said they reviewed and did not have enough information. I had sent 3 or 4 times with pictures, receipts etc. I finally went to Cadillac and I thought I would get some results. I submitted on line and had a message when I got home on June 11, 2021. I called the number i was told to call (866-790-5600 ext 5917683 Sarah) and got her voice mail. Left a message and recalled on 6/14,15,16,22,23,29. I got an e-mail saying to write my concerns which i did and have continued calling Sarah 9 more times. Sarah doesn’t work much is all I can figure. Surely someone at Cadillac should noticed messages and contact me …Cadillac has moved to the top of my list in Terrible Customer Service…
**Start a complaint using your State Attorney General’s office. After months of waiting, I received reimbursement a week later**
My earlier posts provide more detail, if you’re interested. I did file timely and had all documentation. Had to resend, certified. Kept getting run around on when check would be issued. Just not acceptable when spending $3500 out of pocket on a repair that should have been a recall.
I DID NOT FIX MY LIGHTS I CANT PAY 1400 TO FIX THIS I HAVE TO RUN MY LIGHTS ON HIGH BEAM WHAT ARE MY OPTIONS
I thought I had a problem with my eyes so went to an eye doctor. When it wasn’t my eyes I called my Cadillac dealership only to learn that it was a headlight issue & about the lawsuit. I was told that I should have received a letter about this (which I didn’t) & it was to late for reimbursement as that ended in June of 2020. I did call GM & after a review I was told it was to late. I was/am very upset about this since 1st a letter should have been sent to everyone, and 2nd we were in a pandemic & not allowed out of the house & I am sure the dealerships weren’t even open during this “window” to have this issue addressed. Also after reading other comments it doesn’t appear that everyone was charged the same fee for exactly the same issue,, why is that?? I paid $1500. This should be a recall for everyone & I do not plan on letting this go!! I am going to figure out where I can get a petition going to include others that want to pursue this. Any ideas out there???
I took it as high as I could got no where tried to get others to get a class action lawsuit no luck. I
To was never notified seems they should be responsible since so many were not notified. Maybe we could get a news channel to pick up the story
I made Several calls to the office handling reimbursements -and- had to submit same paperwork twice. Whole process, once headlights were available to install took from 2020AUG – 2021MAY. Too long for such a costly replacement, I fully agree a class action is needed to assist remaining SRX owners.
To further clarify, it took my using the State Attorney’s office and them sending correspondence to the arbitrator. Then payment showed up in 10 days.
Just purchsed a 2013 srx in florida, when the car arrived to our house one headlamp was wet inside, the headlight would not work. with no immediate repair available we had to drive at night with one headlight.
Bill
Why did you accept that? Did you buy from a dealership?
And that is exactly why I don’t purchase U.S. Vehicles.
If your trying to say- nothing goes wrong with foreign brands WHY do they all have warranty departments
Does anybody have a phone number or an address that I can get in touch with GM about this headlight issue. Mine is a 2016 and I haven’t been able to drive it at night for almost a year. I’m going to have a bad wreck I’m a single woman I don’t know anything about mechanical issues and I’m on disability now so I can’t afford to have a dealership fix this and me pay
1-800-333-4223 GM headquarters in Detroit. I called was told to take my SRX to a Cadillac dealer pay for a headlight inspection, $130 and if wiring had to be inspected an additional $130 hr! If headlights are defective, I would have to pay upfront ($1600 to $2000) and submit all paperwork to GM and they would decide if I was entitled to a refund. Good Luck, Kathy
I did’t get the recall form. where can find the form.
or the phone # to call
It wont do any good the window has closed I never got one either but they dont care
Same problem as all Cadillac SRX owners, I have a 2013 SRX Luxury Edition. My headlights are so dim I avoid driving at night. If I do have to drive at night, I am constantly flipping headlight from low to high beam. Dealer says Cadillac “may” pay for replacement but, I have to pay up front and submit paperwork to GM in Detroit! If it is a widespread problem and Cadillac dealer says headlights need to be replaced, why isn’t GM just replacing headlights at no upfront costs to me?
Same issue with my 2013 SRX. Now the car will not pass inspection because the light is out. This is a nightmare. I will never purchase another Cadillac/GM and advising all of my family, friends, and anyone who will listen to do the same. Very disappointed, and especially sad for those waiting for a refund. That just adds more salt to injury. A recall needs to happen, and better care granted to customers.
I have been waiting for my refund over 6 months,never received a letter when I contacted the office they request all receipts which I forward after they review my claim it was was denied. I could not drive my car at night without using my high beams. Repairing for one headlight $905.00. I will be contacting the BBB.
I got the letter late and left the messages for Cadillac a year ago and still have not received any returned calls. I cannot drive my car when it’s dark. The lights are horrible.
Hello I have a 2011 SRX Cadillac and I have had problems with seeing at night to drive with my low beams. I have changed the bulbs and I have replaced the hold unit. So now I still can’t see at night. What good is this vehicle to me when I can’t drive it at night.
Do what I did. Went onto ebay and bought aftermarket headlight assemblies. Have them installed and put led bulbs in. Did that 3 yrs ago and no issues.
Cadillac has no intention in paying. I too like every one else submitted the forms and got the same answer. Not correct info. Resent the info they wanted and than they denied the claim. It was there way of having people sign off on the problem so we can’t sue Cadillac .
This will be the last Cadillac I purchase. I have had 4 different models in the last 20years. I guess Cadillac doesn’t care if they lose customers!
I have 2014 SRX luxury trim with halogen lamp.
Both of my headlights’ reflectors were badly burnt and needed replacement.
I purchased TYC 20-9144-00 and 20-9143-00 for left and right replacement from Amazon.ca. I live in Canada.
My mechanic replaced the both headlight without any problem.
He didn’t take out the whole bumper.
He did have to pull out the upper part of the bumper to access headlight screws, but not the whole bumper.
He didn’t disconnect any parking assistant sensor cables.
it still took about 1.5 hour for him.
Have any of you asked your credit card company to stop payment and return your money until GM does what they say they will do?
I’m having this issue now. I have drive with my brights on at night. I was almost killed on the highway last week-not bright enough to reflect the lines in the road- and I just had the bulbs replaced. Also I had my Cue screen crack twice. First time under warranty, told me they were replacing with a better class, and this was caused from heat. A year latter cracked again, out of warranty, and $2000to fix. I was denied by GM to receive any compensation.
I’m the owner of a 2014 Srx and we can’t travel at night because we can’t see anything and it’s not right
I mailed all the necessary documents when I received a letter and form were filled in 2020 during the height of covid and no one to answer phone to asked questions. A respond came back that I needed more information. Sent it back again and was denied. Since I had issues after issues with unsafe driving specially when it’s raining, I called this time to see if they could reimburse me but then denied again! Dealerships plays possum and Cadillac don’t want to reimburse us even with class action suing Cadillac
2016 weren’t included in that class action suit and it affected ours also. What a bunch of crap
I took Dale’s advise from his post back in July 2022. Ordered replacement headlight assemblies from A1Auto.com-watched several uTube videos showing step by step instructions. 5 days after my order was placed and $465 landed in SugarLand Tx. I took a 1/2 day on a Saturday and removed and replaced them both. My wife is back in business. Like most posts I’ve read..We will not be buying another Cadillac product. I was looking at purchasing anEscalade but after seeing the lackadaisical attitude of Cadillac/GM that won’t happen!
Good luck-Buenos Suerte!
Same problem here with my 2015 srx head lights. We don’t drive it at night time because we can’t see.
On my 2010 CTS my lights have went completely out twice now. Does anyone have a number of someone I can contact to get this issue resolved. Cannot be comfortable driving the car at night and do not feel I should be responsible for repair costs. This is a hazard to say the least
I agree somehow someone’s going to have to get another class action lawsuit going here there was supposed to be another one for the 2016 cuz we didn’t even get the option and mine’s gone out twice and I live on disability and can’t afford to be paying for these stupid headlights I’ve never in a million years ever out of any of my vehicles ever had to him headlights replaced
Is anyone else still having trouble with the head lights 2013 srx on driver side i replaced the passenger side don’t drive at night’ have to drive with high beams on.
Yes! I have a 2015 SRX. They never replaced it! It was during covid times and cannot reached anyone by phone but asked me to sent documents since I has the bulb replaced! The bulbs did really helped! Then I paid to have fog lights placed to see if this will helped! Not much improvement! The headlight are like looking into a peeling hole. So deemed and driving like a parked lights! Can’t see at all on rainy days! Had to used high beams. The cars behind me are giving more lights than my car can put out! I had reached out to Cadillac again last year and was told it was past the deadline. Hence, denied.