Chevrolet Equinox Tops Segment In J.D. Power Vehicle Dependability Study
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The Chevrolet Equinox was ranked the best compact SUV in J.D. Power’s 2020 Vehicle Dependability Study.
Equinox owners reported the least amount of problems with their vehicles in J.D. Power’s dependability survey, placing the Chevy just ahead of its premium cousin, the GMC Terrain. The Equinox and Terrain share the same General Motors D2XX platform and also have the same available powertrain combinations: a turbocharged 1.5L LYX inline four-cylinder and a six-speed automatic, or a turbocharged 2.0L LTG inline four-cylinder and GM’s nine-speed automatic. While it’s unclear how many more problems Terrain owners reported than Equinox owners, the Terrain is positioned as a more upscale product and is more likely to feature additional technology over the Equinox, potentially making it more susceptible to problems. Coming in third in the compact SUV segment was the Toyota RAV4.
With this study, J.D. Power found that crossovers and SUVs “still have slightly more problems than cars, but the gap is narrowing.” On average, crossover and SUV owners will experience problems at a rate of about 134 per 100 vehicles, compared to 127 per 100 vehicles for car owners, but this gap has “narrowed considerably from 2019,” J.D. Power says. The company also said that “with crossovers and SUVs now accounting for more than 50% of new vehicle sales annually, it is critical that automakers achieve the same level of quality and dependability as for cars.”
For the 2020 Vehicle Dependability Study, J.D. Power surveyed owners of three-year-old vehicles, asking them to report the number of problems they had experienced in the past 12 months. The company then ranks brands and models based on the number of problems reported per 100 vehicles (PP1000). J.D. Power’s survey asks owners to identify “problem symptoms” in eight categories, which include exterior, features/controls/displays, seats, interior, driving experience, technology, HVAC and engine/transmission. A “problem symptom” could be something small, like the infotainment system freezing, or something more serious, such as a transmission shift problem.
In addition to the Chevrolet Equinox, the Chevrolet Silverado and Chevrolet Tahoe were also the best-ranked vehicles in their respective segments as well.
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I really like to see things like this, along with Buick ranking so high as well as the Encore being highest in it’s class. Just makes me smile!
I see a lot of people coming into our dealership (Mazda and Volvo) and do test drives with many sent in by the brokers. What never fails to amaze me is how nearly 100% of these people will NOT, in any way, even consider looking at a GM product. Of course, I’m not stupid and will attempt to earn someone’s business on a vehicle we sell. But there are many times where they drive one of our cars and just don’t like it. If I know they have no interest in our product, I will ask what else they may be looking at, and more than 99% of the time it’s only another import brand. I ask why not look at a (fill in the blank with Chevy, Buick, Cadillac, Jeep, etc) and they will look at me like I just vomited on them! So sad, but then again it’s LA!!!
How true Dan…. Brainwashed by Consumer Reports which has tried for years to destroy not only GM but anything made in the USA. I’m dismayed at the number of foreign cars in mall parking lots compared USA brand cars. I think it’s a myth that foreign cars are better since all makers generally use the same component suppliers And to think foreigners can build better engines, transmissions is nonsense. I would put the GM 3800 V6 up against any engine for longevity and dependability including even Cummins diesel engines
Great news no matter how you look at it, the updated 2021 Nox should fly off the lot even faster then previous years!
Design and reliability are nearly all that matters. As iPhone users demonstrate people are willing to pay more for each, and so price isn’t always King.
Both generations of the Chev .Equinox were mainly built in the Ingersoll Ont. facility and many transferred painted ,and finished in the recently Permanently shut down award winning Oshawa Assembly Plant for the North American market by GM Detroit headquarters.Prior to the model change two years ago Ingersoll Assembly were quality built in both the Equinox & Terrain till the new model was shipped to be built Mexico .We are proud American reviewers laud these dependable vehicles and great American customers like you appreciated our hourly workers dedication to quality ,Thanks !
It’s a good vehicle, but ranking is not accurate. Toyota Engine reliability is still on top compared to GM. I’d probably rank it number 3. The forester and RAV4 are more dependable.
I bought a gmc acadia 2019 sle1. with the 2.5l 4 cyn. not one problem as yet. very quiet ride. plenty of power!(194 hp). the sle1 trim soes not have a lot if electronic sensors so it has much less things to go wrong. those sensors cost a lot of money to replace. Acadia is trimmer than the nox and easier to drive. im happy.
are they including the previous generation or is this for the current generation only also what years are included
I have owned a preowned 2017 Chevrolet Equinox LT for almost a year and have been very happy up until my last dealer oil change service 11/22/2019 at 20 K miles . The key picks up black greasy film from the key ignition that transfers on to my clothing and I keep using degreaser to remove prior to laundering etc. . I have not said anything to the dealer yet but I wonder how much grease or lube is in that slot and is it a safety issue , fire or ?? or is a defect possible here ?
Wayne ,I have had several various model year Equinox and Terrain and never had your ignition key problem in any of them ,take it into the dealer this not normal or acceptable .It’s almost like someone has sprayed powdered Graphite into the lock mechanism that dirties the ignition key !
I have and drive a first generation 2009 Chevy Equinox (2LT ) assembled in Canada, and after eleven years of ownership, it only had two problems, both corrected by the dealer at no cost (except time). The first was the speed sensors for the StabiliTrak system, where three of the four sensors failed in two months (all four were replaced). When I left the dealer for the second visit, a Pontiac Torrent was driving in for the same problem. I was told that the problem was caused by the sensor distributor.
The second problem was the #1 spark plug, which has a lifetime warranty, so if another plug fails, it will not cost me to have it replaced. That was all!
The Equinox is so reliable that my brother borrows it when he visits me from Florida (he has a Mercedes Benz sedan), instead of renting a car. Its SAIC built 3.4 L V6 engine has not needed anything except oil and air filter changes, and the engine coolant was replaced last year. The only other parts replaced were the tires and the wiper blades.
It is one of GM best gems!