Buick Ranked Best Mass Market Brand In 2020 J.D Power Vehicle Dependability Study
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Buick was ranked the top mass-market brand in the 2020 J.D. Power Vehicle Dependability Study.
As in previous years, this year’s Vehicle Dependability Study saw J.D. Power survey owners of three-year-old vehicles, asking them to report the number of problems they had experienced in the past 12 months. J.D. Power then takes the data and ranks brands and models based on a score that reflects the number of reported problems per 100 vehicles (PP100). Owners are asked to identify “problem symptoms” in eight categories, J.D. Power says, which include exterior, features/controls/displays, seats, interior, driving experience, technology, HVAC and engine/transmission.
With 103 problems reported per 100 vehicles, Buick outperformed every other mainstream brand in the study and even outclassed many luxury brands, including Porsche, BMW, Audi and Mercedes-Benz. The best-ranked brand overall was Hyundai’s Genesis luxury brand, which had a PP100 score of 89, while Lexus was second with a score of 100.
In addition, Buick also received two segment awards for vehicle dependability, with the Buick Encore ranked the best small SUV in the study and the Buick Regal (which will be discontinued after 2020) ranked the best midsize car.
Buick has typically performed very well in the J.D. Power Vehicle Dependability Study, though it still improved over last year, dropping 15 PP100 and moving to first in the mass-market brand ranking, up from second. Chevrolet finished first of the mass-market brands in last year’s study, but dropped to fourth this year and is now just ahead of Ford in fifth.
General Motors performed well in the 2020 study overall. In addition to Buick’s strong showing, Cadillac also showed a “considerable improvement,” J.D. Power says, with a reduction of 35 reported problems per 100 vehicles. Cadillac was the sixth best-ranked luxury brand and the 12th ranked brand overall. This represents a major step forward from the 2019 edition of the study, when the American luxury brand finished near the bottom of the vehicle dependability pile. The Chevrolet Equinox, Chevrolet Silverado and Chevrolet Tahoe were also the best-ranked brands in their respective segments, as well.
J.D. Power said it found the dependability of three-year-old vehicles is improving, though the industry’s rapid introduction of new technology is hampering some brands’ ability to keep reported problems under control.
“There’s no question that three-year-old vehicles today are better built and more dependable than same-age vehicles were in previous years,” said Dave Sargent, vice president of global automotive at J.D. Power. “However, the rapid introduction of technology is putting increased pressure on dependability, so it would not be surprising to see problem levels plateau, or even increase, over the next few years.”
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It’s a moot point to me as the Buick brand is dead to me after 2020! Such a shame
GM is totally clueless when it comes to managing Buick in the U.S. A great brand but now down to 3 models and can’t even market those properly. Such wasted potential.
Once again, Buick does well as they have for years in the JDP results. I can attest to the Encore with my 2018.
Joe Yoman, what’s the beef? Is this about cars vs crossovers? If so, what is your plan for a next vehicle?
It certainly won’t be a Buick or GM vehicle. I will be looking at Hyundai/Kia much more closely as they are still investing in sedans.
Congratulations to Buick! Now, GM, let the consumers know about this!
Christopher: When I worked at a Buick (Cadillac, GMC and Honda) dealer back in the mid-west, we always used the power report for both the Buick and Honda’s. But we really hit the great reports that Buick has been getting for many years. This is not new to Buick. But I think our dealership may have been more unique in using JDP. The other thing they have to be careful of is staying within the legal requirements for using anything from JDP.
But yes, Buick (and GM overall with the exception of GMC here????) should be using this for Buick, Chevrolet and now even Cadillac!
What happened to GMC, why is it down there?
now that buicks aren’t rebadged opels but chevys now, it’ll be interesting where this goes in the future.
also, it should be noted that jd powah gives a bad blue tooth device connection the same weight as a bad transmission.
https://www.autoblog.com/2016/02/25/jd-power-rethink-vehicle-dependability-opinion/
Glad to here. Dependability rep is what GM needs to be associated with more….. that…… will bring car sales back…. sedan sales!! Make a Buick that’s as or more reliable then a Toyota and Honda and sales will come… Buick I’m sure feels more premium. The regal is a really good car a touch more interior dressing up and home made and there’s nothing to complain about. Wish I was looking to buy right now id buy it. Hope they don’t get rid of the sport back
My mom drives an Encore, dad drives Envision. Both have been excellent vehicles.
great of a American car division but now the idiots at GM are slowly killing the brand . I wanted to replace my 2010 Lacrosse with a 2020 Lacrosse but GM wouldn’t let me do that .
That’s a poor excuse, you could have gotten a ’19 if you really wanted to. Demand is what caused the discontinuation of cars. You can’t blame GM.
@TomG:
Although it may be a little work to find one, just go find a new 2019 out there and buy it. Obviously you like your 2010 and it has lasted you 10 years now, so don’t fret about the 2020 and go buy a 2019. Either that, or get a 2020 Regal while they still have some. There’s not much difference in size from your 2010 LaCrosse to the 2020 Regal.
hi Dan you are right but -I do prefer the rear lines of the 2020 Lacrosse over the 2019 and as for the regal it is not American made I’m sorry when it comes to auto’s I stand with Made In America thanks for your thoughts
I see. I also prefer to buy as much American made as I can. If I’m finding that isn’t possible, my next criteria is that it’s an American company. Overall, it’s a global market any more. Phones, clothing, shoes, TV’s, etc. It’s very difficult to find and buy anything made by an American company and built/assembled in the USA. So I get that. But I’d rather give my money to GM based out of Michigan for a car built in South Korea rather than a Japanese company based out of (??) on a car assembled in Kentucky. Just my opinion.
It sad what has happened to the US car market, How many people need a giant pickup truck or Suv? I purchased a 2019 Buick Regal Sport Back G S in Sept. Yes I am not happy that it is built-in Germany. I need and wanted a car and let me tell you it is a great car, better than the 2015 Cadillac ATS Coupe I traded in on it!