Earlier this year, a class action lawsuit was filed against General Motors over claims its 2.4-liter LEA Ecotec four-cylinder engine burned excessive amounts of oil due to a design flaw related to faulty piston rings.
Now the judge presiding over the case has approved the settlement terms between GM and owners of affected vehicles, which will allow them to have the 2010-2013 Chevrolet Equinox and GMC Terrain vehicles inspected and repaired if needed. The customers will also be able to receive reimbursement from GM for repairs they paid for out-of-pocket in an attempt to remedy issues with the engines.
The last time we checked in on this case, Judge Robin L. Rosenberg had put it into a holding pattern after customers objected to GM’s settlement terms. Judge Rosenberg wanted GM’s lawyers as well as customers’ lawyers pursuing the class action suit to agree to more “robust” settlement terms, as the initial settlement would not allow them to receive full engine repairs or replacements – only piston ring assembly repairs. The new settlement has more specific terms that will allow for “reimbursement for repairs and/or replacement of engine components that are or were required and solely caused by excessive oil consumption due to piston ring wear.”
Judge Rosenberg also wanted GM to personally reach out to owners of affected vehicles who had previously opted out of the settlement due to being unhappy with its terms. According to Car Complaints, GM will mail claim forms to 1,709 customers who opted out of the settlement, giving them another chance to participate in the revised settlement. Other owners of affected Equinox and Terrain models will also receive letters in the mail notifying them of the settlement.
The class action suit started out as three separate cases, which later consolidated into a single case that was heard in the U.S. District Court for the Southern District of Florida. It alleged that affected vehicles with the 2.4-liter LEA Ecotec engine may burn a quart of oil for every 1,000 miles the vehicles are driven. It also claimed the engines may have faulty spark plugs, low oil pressure, damaged timing chains and might produce a knocking sound. In some cases the engines would fail completely, according to court documents.
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Source: Car Complaints
Comments
If anyone has friends that have these engines that are over the warranty period, go and talk to the GM dealer anyway. They have ways to get an over distance vehicle covered by warranty. It costs nothing to ask and if you or your friend bought the vehicle new from the dealership where you are trying to get this back warranty situation covered, make sure you tell the service adviser or service manager that you are a repeat new car buying customer.
Dealer told me my vin wasn’t included even though my 2013 has the same symptoms and is under 120,000 miles. Gave me a quote of $6,000 to repair though….
(November 2019) My 2013 Buick Lacrosse with the ecotec engine was running poorly. scheduled an appointment. Car would not start that day, had it towed in. they kept it a week and told me i need to rebuild or install a new engine. The car only has 74,000 miles on it. Reported this to GM, they reviewed and said your on your own, Had the car towed home and is sitting in my driveway. Don’t know what I am going to do ?????
Burn baby burn!
Post it on youtube and warn others not to buy from GM because of their poor customer support/service.
So much for bailing them out with billions of our hard earned tax dollars!
Thanks GM!
From an avid GM customer, starting in 1982 with 1980 Chevy Monza, followed by ; 1984 Chev Monte Carlo LS, 1990 Chevy Corsica, 1994 Olds Gutless, 1999 Buick century , switched to a 1996 Chrysler LHS, followed by a 2003 Chrysler Concorde lxi, and now my current 2012 chevy equinox 🙁
I`m buying a Honda, Nissan, or some other Non North American car next!
Buyer Beware!
I feel your pain! I will NEVER buy GM again. I have a 2012 Terrain and have been fighting GM for 3 years to no avail. It’s criminal, what they are doing. They KNOW, and HAVE KNOWN, these issues exist and refuse to do the right thing. I have been a lifelong customer as well.
I wish you the best of luck. Should I find any resolution to this I promise to share it with you, please do the same.
Hope you are well in these trying times.
Times are bad enough let alone dealing with GM`s flagrant disregard for their customers and taxpayers who were loyal to them.
Hey GM,
Keep getting your execs,and shareholders fatter. Your days are numbered.
I once sported a bumper sticker that read, “OUT OF A JOB YET? KEEP BUYING FOREIGN”
You fat cats out of a job yet?
😉
They told me that I need a new motor for my 2011 equinox. Its still at the mechanic shop haven’t heard anything from GM they’ve been giving me the run around. Now I have to fix this truck or come get and of course right now I don’t have $5000.
hey do you know what happen with this im going threw it now with my 2015 Impala its so sad
GM is full of beans. All they care about is PROFIT. SCREW OUR CUSTOMERS WITH POOR QUALITY AND SUPPORT FOR THEIR PRODUCTS.
THEY SUK!
WE WILL NEVER BUY GM AGAIN !
Same thing happened to me with only 70K miles. I have filed in the lawsuit hoping I will get compensation soon. I had to replace my engine in my 2012 Terrain.
Has anyone gotten any current information lately? I thought surely, by now, we would have received a notification in writing explaining what we should expect next 🤷♀️.I, like many of you, am out over $8k for a new motor and will probably never be able to sell this POS. I wish you all the best!
I haven’t.
Last time i was able to speak to someone they said because of the pandemic and all that, they postponed the actual date for another month.
Let me know if you got yours!
I was told the same thing in August and recently followed up again for an update.
I have been emailing them with no response after I mailed in all documentation in the spring. Anyone have a number we can call?
888-970-0698 this is the number to the claims office
I have tried calling. This number and it’s a general information line. When trying to talk to a rep, it makes me leave a message for someone but no one ever returns my call. Any help would be appreciated.
Don’t waste your time calling. They don’t have a clue about anything just as we don’t. Analytics is not a good claims administrator. Not BBB accredited, an F rating and many complaints. I honestly don’t see how GM or the courts chose them to handle the suit knowing this
Any updates by chance??
1-888-970-0698
I mailed all documentation in February. I called in July and August for updates. They confirmed they got my claim/documentation and I was told checks were going out in Mid August. Mid August came and went and I never received a check. I called again in Mid Sep, spoke to someone, he told me checks were going out mid September. It’s Oct 19 and I still have not received anything. I’ve called the phone number and now I’m just left on hold for 30 mins or more, no one ever picks up.
Just got through to someone (after a 20 minute hold), there are no updates, no timelines, no ideas or suggestions for when claims will be reviewed and checks will go out.
I been waiting also turn my claim for in February 2020 still nothing.
I bought my 2010 used in October of last year with 117,000 miles and had zero problems. I changed the oil on schedule and had no problems till about 300 miles from my next oil change when it started knocking like it was out of oil. Well despite never showing a low oil pressure indicator the dipstick was bone dry.
Who do we contact. I was just informed I will need to change the timing chain in my 2013 Terrain. Never received anything regarding the suit!
TJ- I would suggest you get the timing belt changed and sell your GMC. I’ve had 3 engines replaced- and I fill up oil almost as often as I do gas.
Did you ever find out who to contact, regarding your issue. I also never received anything about the lawsuit. I only received a recall from GMC for replacement of post-catalyst oxygen sensor. I’ve been having issue with the oil. I am having to change it a lot and my terrain makes a knocking sound.
I keep emailing and I am told wait for the mail, they can not confirm any details…. We are out $5500 on this and we owe our parents for helping us replace the engine! I hope this is not another big scam! How do we follow up with the courts if nothing happens?
how do you file in the lawsuit. im having the same issue right now same year and i still owe 4,000 on it
Good Luck! I had documents and everything on mine to prove this was my problem and was still denied.
I sent my claim from in 2/2020 and I have not received my money back for the repairs on my engine. I was informed by the claim from that I would be receiving my refund by August and this is December and I have received nothing.
Exact same thing they said to me
Same issue here with my 2011. Call the Highway Safety Committee 1-888-327-4236 and file a complaint so they can hopefully expand the VIN’s to include all of us that they forgot!
I have 2.4 2012 buick regal ecotec that burns oil every 1000 miles it was under warranty and said the same thing to me . But heard that their is a lawsuit against them anyone know that number.
The class action suit is only for the Chevy Equinox and the GMC Terrain, even though, I have read certain Buick models have the same issue, they are not covered. I own a 2012 Terrain – bought it new. This suit is a joke as well. If you have 120,000 miles or more you are not covered. My car had 125,000 when I got the first letter from GM. If you have paid out of pocket for engine repairs, you have to PROVE it is directly linked to the oil consumption issue. Trust me, GM has versed their customer service folks not to put anything in writing so it can’t be proved! I will never give GM another penny of my hard-earned money.
It is so sad to see GM going down the toilet. The best way to fix GM is a 6 letter word, T-O-Y-O-T-A.
toyota had the same issue you can run but can you hide?
Nancy is correct. GM has worked us over. They are found responsible for faulty engine and now they have DIRTY as lawyers who IMHO are getting paid a % for every dollar they don’t have to pay out. Complete Scam. Don’t worry GM, You may have taken 6K from my family, but I can hurt more over the years by telling everyone not to buy your product. I already know of 2 people who bought elsewhere in the last 18 months.
Well at least we should hope for a payout. Gives you just one more thing on your wish list . I’m thinking its gonna be by December. Don’t waste your time now . Please keep in touch if you hear differently. John
These comments are honestly the most information I could find regarding the status of the class action suit. I’ve had to have my engine worked on twice. Spent over $3K to get it fixed between the two situations and my 2013 Equinox is STILL burning oil. Done with this vehicle.
Time to bug the judge about GM’s delays
… my son bought a 2014 Equinox & has been told that it is the timing chain. He’s still paying on it even though it’s not worked since September 2019.
It has had all the same issues claimed in the lawsuit, EVERYTHING. The knocking noise is horrible. He’s been told that he will most likely have to replace the motor. Costs is RIDICULOUS either way.
Think there’s any chance that the 2014 could be covered? Opinions please & Thanks…👍
This issue was also covered by GM several years ago. I had an engine go due to oil consumption issue and replaced it with an engine that the timing chain went a year later (35,000 miles on replacement engine).
It looks like I will get reimbursed for the oil consumption replacement but I am too late to take action on the timing chain issue.
The 2.4L Ecotec was just a bad engine on multiple levels.
Hey David, Was the oil consumption issue on a 2014?
I have a 2014 and had to replace the engine a little over a year ago be cause of the oil consumption issue and the one that got put in is now having the same problems. GM told me they wouldn’t do anything.
Hello there. I have a 2014 Terrain and was just notified by my mechanic about this problem. Has anyone gained any ground? I was just told by my mechanic to call a GMC dealer and GOOD LUCK… So I’m guessing I’m gonna keep having to shell out money?
Hi David, we have a 2013 Terrain that we were told it needs a timing chain or a new engine. Was the engine you replaced yours with a new or used engine? We thought we had decided to replace the engine with a 6K price tag but will reconsider after reading your comment.
We also missed the lawsuit option and the car burned through so much oil we carried a case of oil in the car. This consumption didn’t keep the chain lubricated and caused th timing chain to go bad. It’s ridiculous, what a lemon of an engine.
I also have a 2014 with the same issues
Has anyone received their settlement check…..I so need a new car my roommate has been driving me to and fro to work and I think he is getting little tired of it!!!!
I haven’t.
Last time i was able to speak to someone they said because of the pandemic and all that, they postponed the actual date for another month.
Let me know if you got yours!
Not heard a word!
I have a 2011 GMC Terrain with 58,888 miles that this problem just now started about one month ago. My GMC dealer is telling me that the settlement for me has expired and I am no long eligible for repair. What are my options for repair. It is sad that because my car did not have the issue at the time of the law suit settlement, GMC holds no responsibility for the repair of my car.
My 2011 gmc terrain is burning oil. It has 74,000 miles an this just started. I want to fill out form for class action lawsuit against GM especially since they knew of the problem. I do not have thousands of dollars to fix the terrain. Can GM send recall to fix the SUV.
I have taken my car 2011 GMC Terrain to my GM dealer and was told that the GM notice in 2015 of my GMC Terrain the possibility of oil consumption has expired even though noting “do not take your vehicle to your GMC dealer as a result of this letter unless you believe that your vehicle has the condition as described above.” I did not have an issue at that time. I saved the letter. My Terrain only started it oil consumption November 2020 with 58,000 miles. The service manager told me that the date of service was the date I bought the vehicle which was 2011and the seven years and 120,000 miles was the end date and GM was not noted to do anything beyond that date. I was not offered any compensation from the dealer but was offered to bring my Terrain in and they will check my oil. I got better service from my mechanic than I can say from Bill Marsh Dealership. Their response to my survey gives me a number to another GM dealer downstate. I won’t be buying from a GM dealer any time soon.
I bought my 2010 Equinox from a used car dealer in march 2020. I started noticing it was using a quart of oil every thousand miles. Then came a rattle noise. One month after I bought it, I found out there was a class action law suit that had ended the month before. Even though it is a 2010 model it only has 69,000 miles on it. Last week the timing chain broke and messed up the valves. This should not happen with a vehicle that has this low mileages. I have it service as needed. It should be a RECALL, not just a class action claim
My 2011 acadia was the worst purchase I’ve ever made!! GM agreed that it was a manufacturer error but won’t replace the seized engine they know was defective!! Had to replace engine for a almost $8000
What Bommarito should have known about the GMC Terrain – Yet sold it to us anyway…
I bought a used 2014 GMC Terrain from Bommarito, Hazelwood Mo for $13000.. with 89000 miles.. drove it for about 3 weeks… it started shaking at every stop… took it to my Clark auto service.. they informed me it was 3 quarts low… How could that be I asked, the dealer delivered with a fresh oil change.. Then they informed me that it was common knowledge that the GMC Terrain has a serious oil consumption problem.. I wondered how Bommarito would even sell a model that has a known problem like this..So we adapted to that by checking the oil regularly… about a quart every 1000 miles or 2 weeks.. Recently, that wasn’t enough… checked the oil again.. added more.. . Back to the Clark Service: the diagnostic: Engine misfiring on cylinder # 3 due to low compression, low compression due to a burned-out exhaust valve… Clark recommended a new Jasper engine because of the extensive repair cost of $2500 – New engine would cost $6000.. I will never buy another car from Bommarito … for selling me a car with A class-action lawsuit filed against General Motors in 2019 stating that the excessive oil consumption is caused by faulty piston rings. Due to the faulty design, the engine burns about one quart of oil every 1,000 miles, causing damage and eventually engine failure. Jul 27, 2020.. Bommarito had to of known.. I will bad-mouth them to anyone who will listen…unless they step and do the right thing by me..
Yep,
This is the horrible GM customer support working !!
Good job GM way to step up !!
How many class action law suits does it take before GM will figure this out !!
I guess as long as they continue to sell vehicles GM just doesn’t care !!
I agree. GM doesnt care about legacy buyers who keep coming back. Thats why when you buy a new GM car you get a better deal if you are trading in a competitor car as opposed to being a life long GM buyer. Its a joke
I am a lifelong GM customer and have vowed to NEVER buy GM ever again. Ford, Toyota or Honda will get my business. I have a 2012 Terrain and have the oil consumption issue. GM and Dealer refused to repair because I had 125,000 miles on the car. The dealer did offer me a 10% discount off a $3500 repair which I refused. I still have the car and keep a watchful eye on the oil. And – don’t forget who bailed this company out! We did!
I am in the same boat due to the mileage on my vehicle. What a joke! That should not matter and the repairs should be covered no matter what. My vehicle is actually at the dealer right now because the rear main seal blew out and needs replaced. Talked to them about this settlement since we just got a letter in the mail and they said we were not covered because of the mileage. They told us to just call GM and complain to them. I’m sure that will do a whole lot of good!
I’m with you. My 2012 Terrain was covered because it had low miles. So what, yours just started later with the same problem. My issue now is that other parts needed replaced due to the oil consumption. Cam Phasers, Valve actuators, spark plugs, catalytic converter. I don’t know what is next. I sure don’t want to sell it to someone I know.
wow 10%
The GM 3.0 liter engines for the Equinox and Terrain are no better….experiencing many of the same issues as the 2.4 liter engines (excessive oil consumption, timing chain issues, etc, etc.) It’s a shame this engine wasn’t also included in the lawsuit. I sure wish to God that General Motors wouldn’t have done away with the 3800 engine. I’m getting way better gas mileage and reliability from my supercharged 96 Bonneville than I am with my 2010 Equinox LTZ. Absolutely shameful. I’m glad the affected owners will have a chance to be made whole.
So it burns gasoline AND oil? That makes it a “hybrid”.
With oil to gas ratios approaching a 2 stroke!
Show me any automaker and I will show you a case of failures and unhappy people. This is not just an exclusive GM thing.
Indeed! Fords 5.0 with the spray in cylinder liners gobble up the oil too.
I work with a guy who has a Terrain with this problem. The dealer told him there was nothing they could do for him, and to just keep adding oil. That’s a liter every thousand K. So eight cases of oil later…….
Same here, with an equinox. Adding a quart every two weeks, sometimes 2
I had a 2010 leased Terrain with this problem. I was extremely lucky that my dealer
voluntarily replaced the engine in 2012 with no discussion/no cost to me. That is what should happen in ALL of these cases!
Does this settlement apply to Canadian owners too?
Paul, did you ever find out? I live in the US but my car is from Canada.
When I worked at F*** customer service years ago, the official company policy was oil consumption up to a quart per 1,000 miles was perfectly normal.
cost cutting strikes again GM will NENER learn
73,000 Miles on my 2013 Buick ecotec, Lot of the same problems. Took to GM dealer in Nov. 2019, says new engine or rebuild. Talked with GM customer service, They will not help. Now I have a car that won’t run sitting in my driveway…….
How do I claim I now own a equinox an I’m having those issues
We just (today) received a letter in the mail about how the settlement and how to claim. GM dealer told us we don’t qualify because our mileage, which is a joke!
What is the qualifying mileage and how do we claim?
I too would like to know, as I never received any notice about this problem!!
I didn’t either! And now I need to replace my engine
Has anybody heard anything else about when the checks will be mailed out? First it was mid August, then mid September, now mid October? They’ve literally had all my forms and proof of repair since February. What’s the holdup?
I do change oil..or let me say “replace” oil every 2mos, and the recent one is today at roughly around 3500-4000k. I dont know but my oil keeps on draining. My dipstick is always below half or sometimes even lower. How can I claim having this horrible issues with my 2011 GMC Terrain…?
I have this exact issue. I only found out about it recently. How do I submit a claim to receive full reimbursement on my repairs? I own a 2011 GMC Terrain that I purchased from a Chevy dealership in 8/18.
How do we get part of this settlement?! We dished out over $1000 in January for repairs and were told we need all the pistons replaced due to the oil consumption and the GM representative said they won’t give reimbursement or lowering costs as the “extension on coverage” expired on our 2012 Equinox a few months ago. Help?
How do we get/file a claim from? I can’t find this info anywhere. Thanks.
People can call this # to see if their vehicle is covered 1-888-970-0698 . If you get their answering machine leave your #…they got back to me right away. I just got the forms to fill out to (hopefully) get my share of the settlement….they have to be filed by May….hope this helps some of you!
I recently bought a 2012 Chevy Equinox with the 2.4 L Ecotec engine and I have had nothing but problems with it I have spent over $1,000 and trying to repair and still have not resolve the issues how do I get in on this lawsuit action
What about the 2014 Chevy Captiva 2.4l eco which has the same exact issues. I put 2 quarts of oil in before next oil changes been throwing the P0420 code regularly due to oil blow by on the O2 sensor and now at shop for an oil change with a P0014 code which is the VVT or cam position just thrown (been hearing busted timing chains on this vehicle. It’s the same exact thing but my vehicle isnt included in this. I was never disclosed to me when I purchased my vehicle at Bill Walsh in Streator Illinois.
Ryan, I have a 2014 Captiva, too. A week ago it had a sudden, catastrophic loss of engine oil in the cold weather. I have been doing some research and GM issued a special coverage adjustment for the 2014 Captiva back in March 2015 that extends the warranty on the Captiva to 120,000 miles or 10 years. This adjustment covers the checking and replacement of the PCV system which can fail in cold temperatures. From what I can see, the fact that our vehicles are covered by that, we should be able to successfully sue them for putting a defective engine in our vehicles. GM did the same thing with the Equinoxes and they were successfully sued for the larger problems that arose from the SAME engine we have in our Captivas. I plan to push this issue, via a lawyer, until I get reimbursed for the death of my car’s engine. I encourage you to do the same.
Is a rebuilt or branded title covered in the settlement?
My name is Donald Hogans and I have been apart of this lawsuit for quite some time. I have a 2012 GMC terrain and was sent Information that a settlement had been reached. My issue is there was no contact information other than your website. This is time sensitive so can you please point me in the proper direction. Or give me a phone number, please
People can call this # to see if their vehicle is covered 1-888-970-0698 . If you get their answering machine leave your #…they got back to me right away. I just got the forms to fill out to (hopefully) get my share of the settlement….they have to be filed by May….hope this helps some of you!
I submitted my claim form back in February but haven’t heard anything. Who can I contact about the status of that form?
Me either nothing.
I have called Analytics LLC who is processing the claims. They said it is still under review (since April).
The hotline is 888-970-0698
I was told I wouldn’t be reimbursed because my 2013 terrain was over 120,000 miles. Which is bs I paid 14,000 at 102,000 and had it for barely over a year. Does anyone know if they change the qualifications
They would have found another reason not to pay. I promise you I will cost them more than the 6K they cost me. My family will never buy another GMC Product, ever.
Had the same experience – GM looking for anyway to get out of fixing my car even though i burn about a quart per 100 miles
Rediculous.
Same here. They didnt even isuue my letter until I was past time limit. They are finding anyway possible to get out of paying for their aweful production. I would think they would have to issue these letters in a timely manner. But no they wait until they know your vehicle will be past the time limit!
Same here. They didnt even isuue my letter until I was past time limit. They are finding anyway possible to get out of paying for their aweful production. I would think they would have to issue these letters in a timely manner. But no they wait until they know your vehicle will be past the time limit! By the way I just recieved my letter may 8th. 2020 which was the exact date that knocked me out of free repairs
*** EVERYBODY PLEASE READ FOR ANSWERS TO SOME OF YOUR QUESTIONS ***
Yesterday (8/20/20) I recieved these answers from the “Claims Administrator” of the Legal Team handling the settlement, in response to some questions I had, and that many of you seem to have also”. They have been very kind and helpful in this matter, so please be patient. Thank you.
“Due to the 60 day extension of the claim filing deadline as a result of the COVID pandemic, the review process and reimbursement timing has been delayed by 30 days. We now anticipate deficiency letters and timely, eligible reimbursements to be sent in mid-September.
If your claim is determined to be deficient you will receive a notice by mail explaining the deficiency, the steps you will need to take to resolve the deficiency, and the deadline that you must respond to the deficiency notice by.”
We had the 2012 Chevy Equinox. We had an oil change at Jiffy Lube and less than 3 months later the Equinox makes a rattling sound and won’t start. We take it to the mechanic and they say it looked like we had not taken it for an oil change in months and as a result the engine cracked because of no oil and we would need $4,000 for a new engine. This happened January of 2019 and given not wanting to pay 4K, we were able to get $1,000 as a trade in for the vehicle even though it was worth over $4,000 running. As we took a $3,000 loss on the vehicle, am I able to recover any of the $3,000 loss I took on the trade in since the car was sold for parts?
People can call this # to see if their vehicle is covered 1-888-970-0698 . If you get their answering machine leave your #…they got back to me right away. I just got the forms to fill out to (hopefully) get my share of the settlement….they have to be filed by May….hope this helps some of you!
Your exact story actually happened to me this July. But I had to trade in my car which KBB value was over $10,000. I only got $500 for a trade-in. I am trying to get in contact with someone at general motors to get me in the right direction. I just got the letter in my mail as well
wow I do not know who needs to go first gm or your dealer
I have a 2012 gmc terrain and two nights ago my engine blew due to oil leak around the engine block but not around oil pan and i am very angry also contacted BBB CEO OF CARMAX AND FTC FCC AND ATTY GEN OFFICE AND GOV OFFICE! I want my car replaced and refund of my down payment! I an gonna fight till i get what i want! I am gonna get involved in this suit
What if you are needing repairs. My equinox has been sitting in the driveway for 4 months. I can’t afford to get the engine rebuild but still owe $4000 on the loan. First it was wouldn’t hold oil and all emissions sensors reading faulty so I could not register tags. Then after and oil change it started rattling. Took it back to oil change and they said oil wasnt that low and it’s a piston knocking. I dont have 4k available to repair out of pocket. Only 125,000 miles
So I called the number. I was told my vehicle only qualifies for reimbursement if it was bought new withing the past 7 years and repairs were performed under 120k miles. If the recall is for 2010-2013 then only late model 2013s are eligible. Because Idk how many new cars sit on a lot for over 3 years. I cant get my car fixed and I owe. Shit out of luck. Wont buy a Chevy again.
contact tylers dealer there understanding
I’m with you. My 2012 Terrain was covered because it had low miles. So what, yours just started later with the same problem. My issue now is that other parts needed replaced due to the oil consumption. Cam Phasers, Valve actuators, spark plugs, catalytic converter. I don’t know what is next. I sure don’t want to sell it to someone I know.
So I got a letter but the dealership won’t do anything. Says if it don’t have symptoms then they will do nothing. My problem is I had the oil changed a month ago or less and the oil is already dark and has a creamy substance on the tip of stick. My vehicle is just now over the mileage in lawsuit. Now what do I do? Is this the start of the rings wearing? Thanks
creamy substance is likely coolant leaking into the oil trade it in or sell to best friend
STILL HAVING CHECK ENGINE LIGHT AFTER REPAIRS AND $1100.00 ADDITIONAL OUT OF POCKET TO FIX THIS SO CALLED WARRANTY. i NEVER HAD ANY INDICATION THAT THE OIL WAS LOW AND NEVER HAD AN ENGINE WARNING LIGHT ON SINCE I BOUGHT 3 MONTHS AGO. GM DEALER STILL TRYING TO FIND OUT WHY LIGHT IS COMING ON I DO NOT WANT TO PAY FOR MORE PARTS DUE TO THE EXCESSIVE OIL CONSUMPTION. I’VE OWNED OVER 15 GM VEHICLES SINCE I STARTED DRIVING AND THIS ONE TAKES THE CAKE! HAVE BEEN A LOYAL GM BUYER..TOO BAD GM DOES NOT RETURN THE SAME LOYALTY. HELLO FORD!
I took my 2013 Equinox in for the oil change and to monitor the oil consumption due to the issues regarding the settlement. I was given the run around. It’s ridiculous!!!
SAD.. GM NEEDS TO BACK THEIR PRODUCTS AND DO WHAT IS RIGHT!
President BAILED them out when they cried about the economy and now they produce crap and don’t back up their “known issues” and takes multiple class action lawsuits for them to do anything.
Quit buying their products is the only answer i have. I have a GM, Chevy, Ford and 2 Toyota’s. Spend much more on the American made cars than the foreign ones and the Toyota’s have many more miles.
Don’t want to buy foreign…..3 kids in college and need reliability…so I have moved to buying quality vs American. Tired of going broke to support companies that produce sub par products and treat their customers the way GM has.
Need to join the GE class action law suit on my 2011 Chev Equinox with a blown engine. How do we join?
I completed the oil consumption test at a GM dealership and confirmed to burn excessive oil. Yet, I was denied any kind of repairs, unless I paid for them myself. I’d appreciate any information to move to the next step to have this taken care of.
I am dealing with this issue now with my 2013 GMC Terrain, it has 95K miles and the engine is locked. The dealer kept saying they needed to perform an oil consumption test but they couldn’t because there was no oil so the engine wouldn’t start. I told them that is why the lawsuit because the engine consumed all the oil, if it didn’t consume the oil they could do the test and a matter of fact if the engine wasn’t defective there wouldn’t be an issue thus there would be no lawsuit. The dealers and General Motors are working together to make the consumer suffer due to their defective product. I will NEVER NEVER NEVER NEVER purchase another vehicle from General Motors. Signed a VERY DISSATISFIED GMC owner.
Been tracking excessive oil consumption recalls for 5 years. 2013 Equinox ECOTEC engine. NOTHING for years. No warning lights, low oil lights, nothing. Just kept pumping oil in and eventually it got so bad, the engine locked up. Then literally 2 weeks after engine blows, a Class Action Lawsuit was settled. Judge held off signing off on lawsuit because GM was pushing back on having to pay for blown engines. Judge even commented that was the reason why he held off on “final settlement.”
Take car to dealer immediately, receive Class Action Paper work in the mail, hear from GM customer service, told I have a STRONG CASE. Don’t hear anything for 3 weeks. Renting cars, trying to manage without a car, and still nothing. Dealer finally calls after calling GM numerous times only to be told that GM would pay part of the new engine cost and I would have to come up with $4,500 to cover the cost. Reached out to the company handling the lawsuit… they basically laughed at me and said, “Take what they are offering because they aren’t offering much.”
GM went silent. Would not return calls, would not return emails. Sent a complaint to the GM website voicing my concerns, then low and behold, started receiving emails again telling me they are still working on my case. In the meantime had to pay Chevy dealer $4,500 to have engine replaced. Car wasn’t even worth $4,500 but have 3 in college and trying to make ends meet.
Finally received a call from Ashlyn and GM customer service, not the same person Rachel I had been working with….only to be told that she was sorry I had to come up with $4,500 to fix my engine, she wasn’t the legal department and basically i was out of luck! So sad that I try and support American Auto Makers because I love America and want my fellow Americans to do well, and they produce crap and don’t back it up!
NEVER BUYING GM PRODUCT AGAIN and I ENCOURAGE EVERYONE TO SUPPORT. Maybe they will wake up and start producing quality products like our parents and grandparents produce and Made American Automobiles Great!
I have a 2012 Terrian. My vehicle is burning oil fast, I had my catalytic replaced and spent $900. I replaced manifold, I was advised to check my oil level ever thousand miles.
I have GMC Terrain 2011. Still under 100k miles but it s not safe to drive. It does stop in the middle of the freeway many times if I turn the AC on. I also can’t go lore than 45 miles an hour
I change oil every 2 months. I wish they can take it and give me just half of my money back 🙁
I recieved the letter of the lawsuit so I can mail the oil receipts and repairs but I lost it .. who has that address where I can mail the receipts ?
2.4 Liter Oil Consumption Litigation
c/o Analytics Consulting LLC
P.O. Box 2003
Chanhassen, MN 55317-2003
Good Luck, my paper work had a claim number included along with my VIN preprinted on the paperwork.
Is this a NEW claim or class action case ?
By the way, today 5/16/20 is the deadline to have receipts postmarked, so you best get on it.
I was sold my 2012 Equinox by a dealership just shortly after the coverage had ended for the service bulletin and it had 125k miles. I Had no idea these vehicles had these types of issues. I got 10 miles from the dealer the day I bought it and my problems began the check engine light came on and it was pulling multiple trouble codes. Called the salesman immediately and was told they were closed I’d have to call back Monday. We lived 3 hrs from this dealer. Before we ever made it home the engine had began to sound like a diesel and was making so many loud noises that it didnt on the short test drive. We never could get the dealer that sold us it to help in any way they denied any issues although it was later obvious the battery had been unhooked to clear the engine light. We replaced a few sensors and thought things would be okay but nope! We checked our oil a week later and it had none whatsoever in it. We filled it and then took it for an oil change as the sticker in our window said it was time for one (something else the dealer didn’t do b4 selling it to us). We took it to the dealership twice to see if it was leaking oil because we were putting multiple quarts in it a month. Fast forward to April 2020 the car now has 130k miles (only 5k miles driven in 10 mo) my family and I go to leave to go to the store and the engine sounds horrible and it then quits we had just put 2 quarts of oil in it the week before. My husband checks the oil and again bone dry. Never once did a low oil light or any type of warning light came on! We try putting more oil in it and attempt to start it again and it starts running very rough but shortly dies. We have it towed to our local gm dealer whom informs us because of the excessive oil consumption the timing chain jumped time ruining the entire motor. When i financed the car I was forced to get a service contract or they said I couldn’t get financing with my bad credit. After a month of fighting with the service contract they denied my claim for the repairs stating I allowed it to run with no oil. Livid was an understatement! So I was then responsible for the entire teardown and diagnosis plus the cost of the new motor and all the labor. I ended up paying out $6k for the work + a rental car for the month it took them! I still owe $7500 and the car is not worth anything! I contacted Chevy who basically told me too bad, the dealer who did the work told me the service bulletin had expired 02/19 which was 4 mo prior to me owning the vehicle and at that point it was over the mileage anyways as I bought it with 125k miles. I guess its safe to say I also missed the class action lawsuit? Its been a month since I’ve had the car back and 2 days later the check engine light came back on so I take it back to the dealer who did the work and was informed the catalytic converter now needed replaced because it was contaminated with oil when the motor failure happened. They originally told me when they were diagnosing it that they did see a bit got in it but it would not need replaced. They want another $1300 for that work. The so called new motor they put in was actually remanufactured even though it cost such a ridiculous amount! Im so upside on my loan and so much negative equity I’m basically stuck with it because I don’t have great credit. The new motor doesn’t sound much better than the old one did its noisy and has slight misses at idle. It’s already showing to be consuming oil also only 1 month and it’s already a quart low again! I guess people in my situation are just supposed to suffer while GM makes millions and doesn’t stand behind their defective junk! If anyone knows how I can still get in on the lawsuit pleaese let me know! I may try to consult with a lawyer about the dealership who sold me it and concealed serious engine issues. No doubt that the motor had already had excessive damage when they sold it to us.
Shady dealer and a corporation who does not care about struggling people who are doing their best to make ends meet.
I don`t know how the salesman who sold you your vehicle sleeps at night, but I do know karma will get him.
If I were you I would start off by suing the dealership that sold you that P.O.S.
Then worry about GM.
It really disgusts me how Corporations and Dealers take advantage of vulnerable people. I truly feel for you guys, no wonder you have bad credit, how can you ever get ahead when you are dealt a terrible hand like this.
Shame on the dealership and shame on GM.
I hope God is giving you and showing you some kind of better days than those lowly scumbags.
I want to sue them too.. do you have a lawyer we can all be in the same case.. I wasn’t able to gather the documents of repairs because if the pandemic..
It’s a GM best thing you can do is fully insure and drop a match. Or polish it up and leave it unlocked downtown.
I have a 2011 Equinox. I bought it used with 84k miles on it. The oil consumption was immediate and downhill from there. The engine blew and we replaced it, to the tune of $8k. I am so upside down financially in this POS that I can never sell it! Did you folks know that there is also a documented problem with the AC blowing warm air for no reason?? I’ve been experiencing that surprise function for the past year! I can hardly wait to have to replace that too🙄😒. Yeah, we are not happy.
The issue does not stop at the 2013 models, I just had the same problem with my 2014 2.4L ecotec engine that just turned over 100K miles. I have had issue after issue with my 2014 GMC Terrain and have only had it 3 years. AND not to mention that all of these parts were replaced bc of oil/engine problems 3 months after buying the vehicle. I just had to have the timing chain replaced and now am driving my vehicle knowing that the exhaust manifold is cracked and leaking, bc I couldn’t afford more repairs and still $8000 on my loan. And all of this stems from the oil consumption issue. The dealership that just did the recent repairs told me that i will have to check the oil level regularly bc of oil consumption issue. I am thankful that my warranty has cover a majority of these repairs, yet I still have had to pay $600 out of my pocket so far as a result of the faulty engine. The thing that is unfair is that I am now stuck with a vehicle/loan that I will continue to have problems with and will inevitably cost me WAY more out of my pocket that I shouldn’t have to pay. I am not at all pleased with this and believe that the 2014 should be included in this class action law suit!
Apparently, it is too late to get this issue resolved now? I just discovered that my 2013 Equinox with 74XXX miles has this oil consumption issue and am being told by my dealer that it is on me now.
GM replaced my pistons under special recall about 30k ago. I now have oil blowing through one of the new redesigned pistons about a qt in 500 miles. Same situation with my step son, his engine blown this week with the new piston. I expect 200k at least out of a vehicle not going to happen with this vehicle. My 08 Pontiac G8 had engine problems too under 80k on it. No more GM for me.
I own a 2013 Buick Verano with under 70,000 miles I had to replace the engine ($1,000+), since then the car still burns a ridiculous amount of oil, cuts off when stalling and has a strong gas scent whenever I turn off. I’m actually terrified to drive this vehicle. Its such a waste of hard earned money. Never buying a Buick again.
Typically todays cars should not have any kind of detectable odors after shutting off.
If you are experiencing gas smell you should have it checked out sooner than later. It could be an indication of leaking fuel lines, tank or a number of other issues. It could also be the reason for the stalling on account of loss of fuel.
This has the potential to be very dangerous. Do not put it off.
I had a 2013 equinox that they put timing chain,water pump,fuel pump,pistons and rings in twice. Then a new crate motor. This was all with 40,000 miles on the car. I traded it in for a Ford as soon as they were done. I have to wonder if I’m included in this since I traded it in
Hs anyone that sent in their apps for the lawsuit heard anything back the letter said August they would be sending out reimbursement checks..hoping they do a recall and fix the issue for good
Any payouts yet? We paid over $4200 in repairs on our GMC Terrain and filled out the appropriate forms. Haven’t heard a word.
Annie Williams yes. I reti. From. My job. 2019. My husband. Had to put my gmc in the shop. It went using to much oil the motor had to be redone over this car was not what i thought it was. It costs a lot of head ache. What did y’all do wrong by making this car please tell me please
My 2014 equinox is doing this. What do I do to get it fixed?!
I would take it to the dealership and get an oil consumption test done.
Has anyone been paid yet? We had to totally replace my engine. $$$$
*** For everyone who keeps asking about when we might expect our settlement funds… the law firm told me it should be around August 15th….so, sit tight!
It is August 21, 2020 has anyone received payment yet?
I was just told by a mechanic my engine needs to be completely replaced. 6 months ago I took it to dealership and did the testing which prooved it was burning excessive oil. but they told me it’s not covered under my warranty so pretty much there’s nothing that would be covered. now here I’m told the engine needs replaced, everything I’m seeing I no longer qualify for this settlement.does anyone know if you can still be part of this and submit for reimbursement.? I’m a single mom, I have 2 kids and owe 8000.00 on the car still. I CAN’T afford to pay 6000.00 for the engine to be replaced while making payment a still on the car. I am beside myself how the dealership is no help what so ever and I don’t understand all this paperwork stuff so the who what where and when are so not understandable.any help would be greatly appreciated
I have the same situation. My GMC Terrain stopped in the middle of the road when I towed it to the mechanic he said it needs a new engine!!! I have this car for 2 years now; I change oil monthly … now it needs 3200$ for a new engine. I am a single mom with 2 kids. I can’t go to work if I don’t fix the damn car ..
can we sue them again?? I want my money back .. I just paid the car off now it’s the engine .. it s undrivable
Unless I pay the 3200$
Let’s sue them again please contact me we can all start a new case .. let’s help each other
I’m wondering if they will dona recall and put in a new piston assembly..apparently that’s whats causing the oil consumption..im checking my oil once a week in fear of it blowing up because it has no oil
Has anyone reached out to the lawfirm that handled this case for those of us that didn’t get the notification that we were included?
This was handled so poorly in my opinion.
I’ve attempted to contact them and left 2 msgs last week and have not heard back from anybody unfortunately.
I’m more than happy to help you and have you help me…i have no idea who,what,where and all the questions on how to even go about something like that. I’m in,just let me know.
Hi I own a 2012 GMC Terrain and I have the same problem excessive oil consumption and now has a rattle noise mechanic says the timing chain is loose,,,
How do I do or where can I do my claim..
Please help
Thanks,,,,
The deadline for the lawsuit was in May unfortunately they mailed applications in January with the info
I have a 2012 terrain with only 89,000 kilometers on . I dont drive it very much. I was driving it the other day and it started to start chugging I thought maybe I got water In the gas. Black smoke was coming out the back
And it wouldn’t keep running. Come to find out the third piston was full of oil and the stabilizer was gone. Called the dealer they wouldn’t do nothing. Told me it would cost between 4 to 5000. To fix it. Can someone please help me. How I can fill out a report .
You are past the year limit (7 years from build date I believe) and most likely over mileage as well. Unfortunately there will be no help for you or me
Unfortunately its a funeral for ppl like us…too little too late by GM who were aware of the issue very early and acknowledged by paying a settlement…except the suckers who bought the used crap.
Enjoy the song
Has anyone heard about the payout. Paperwork said the payouts would be sent out in August 2020. I dont know if Covid 19 would have delayed that but I haven’t received anything mentioning a delay. Any information would be greatly appreciated.
How long does it take to get your money. I filed the claim in May and haven’t heard anything. I tried calling but it is all automated and i can’t get a question answered.
Yesterday (8/20/20) I received these answers from the “Claims Administrator” of the Legal Team handling the settlement, in response to some questions I had, and that many of you seem to have also”. They have been very kind and helpful in this matter, so please be patient. Thank you.
“Due to the 60 day extension of the claim filing deadline as a result of the COVID pandemic, the review process and reimbursement timing has been delayed by 30 days. We now anticipate deficiency letters and timely, eligible reimbursements to be sent in mid-September.
If your claim is determined to be deficient you will receive a notice by mail explaining the deficiency, the steps you will need to take to resolve the deficiency, and the deadline that you must respond to the deficiency notice by.”
I received paper work from them. Sent everything in. Still no Reimbursement I paid 1900 for a new timing chain at the GM dealership do the consumption of oil
I’m been waiting for someone to call me back for a while now. Yes the GMC deal and 2 other certificated mechanics verified that me engine is gone. I’m scared to even drive it because it will shutdown on the highway. Just a engine is $5000 its not a new one.
Hello
Dose anyone know if they are doing anything for 2014 equinox’s?
i have one i had to replace the engine a little over a year a go due to the oil issue and now the new one is already having the same issues. the engine only had a 1 year warranty so they will not do anything for that. but im out 5000 dollars in the last 2 years and that with a warranty covering most of the engine.
I just changed the whole engine.
Can I file for a new case ?
Who wants to join ?
Hello Kurt chairm
Do you know the process to do that cause I would be interested. What year is you vehicle?
My vehicle is GMC Terrain 2011 104000miles
We need to hire a lawyer with percentage.
After spending hundreds of dollars changing pistons and changing oil every month now I can’t drive the car it needs new engine. The mechanic wants 3600$ to replace my engine with another used one.
My 2011 equinox was serviced at 40k miles and the oil consumption problem seemed to go away. It’s now at 95k miles and Now it’s back! 😡 Never again will I buy an Equinox!!! I just dumped 2 quarts in and haven’t even gone 300 miles and it’s down a quart and a half!!! 😡😡😡
I was wondering the same thing. I filled out the paperwork, but have not received a reimbursement.
Yesterday (8/20/20) I recieved these answers from the “Claims Administrator” of the Legal Team handling the settlement, in response to some questions I had, and that many of you seem to have also”. They have been very kind and helpful in this matter, so please be patient. Thank you.
“Due to the 60 day extension of the claim filing deadline as a result of the COVID pandemic, the review process and reimbursement timing has been delayed by 30 days. We now anticipate deficiency letters and timely, eligible reimbursements to be sent in mid-September.
If your claim is determined to be deficient you will receive a notice by mail explaining the deficiency, the steps you will need to take to resolve the deficiency, and the deadline that you must respond to the deficiency notice by.”
*** EVERYBODY PLEASE READ FOR ANSWERS TO SOME OF YOUR QUESTIONS ***
Yesterday (8/20/20) I recieved these answers from the “Claims Administrator” of the Legal Team handling the settlement, in response to some questions I had, and that many of you seem to have also”. They have been very kind and helpful in this matter, so please be patient. Thank you.
“Due to the 60 day extension of the claim filing deadline as a result of the COVID pandemic, the review process and reimbursement timing has been delayed by 30 days. We now anticipate deficiency letters and timely, eligible reimbursements to be sent in mid-September.
If your claim is determined to be deficient you will receive a notice by mail explaining the deficiency, the steps you will need to take to resolve the deficiency, and the deadline that you must respond to the deficiency notice by.”
I keep trying to call to get information myself. I have called several times and sit on hold waiting. I sent my request in 8 months ago and have not heard back they said by August. Does anyone have any information regarding this or a phone number I can reach out to to get the information?
Thank you
I have the same issue and even did the oil consumption test by GM last year and they refused to fix it unless I paid $500 out of pocket.
Yeah that wasn’t GM that was your dealer. 500.00 sounds like a deductible. This has nothing to do with a warranty. GM has to honor your claim in full. Either your dealer is uneducated on this matter (which they shouldn’t be.) Or they’re trying to screw you. My advice is to call GM service directly and inform them of them of what happened and give them the dealer name and who you spoke with. …. Or your lawyer.
*** EVERYBODY PLEASE READ FOR ANSWERS TO SOME OF YOUR QUESTIONS ***
Yesterday (8/20/20) I recieved these answers from the “Claims Administrator” of the Legal Team handling the settlement, in response to some questions I had, and that many of you seem to have also”. They have been very kind and helpful in this matter, so please be patient. Thank you.
“Due to the 60 day extension of the claim filing deadline as a result of the COVID pandemic, the review process and reimbursement timing has been delayed by 30 days. We now anticipate deficiency letters and timely, eligible reimbursements to be sent in mid-September.
If your claim is determined to be deficient you will receive a notice by mail explaining the deficiency, the steps you will need to take to resolve the deficiency, and the deadline that you must respond to the deficiency notice by.”
I have a 2011 Chevy equinox that’s using alot of oil. I was told it’s called the oil consumption. I take it too the dealership and they refused to help. Can somebody tell me what I need too do next.
No one is gunna do anything for you, your beyond the 7 years.
Only option is to fix it or trade it in
Hello help please
Where do i submit my claim if i don have a claim form??
Or how??
Help please
I would be highly interested in filing a claim. I am currently in the process of having to replace the engine on my 2014 Equinox. I will be out of $8,000 total.
Hello, let’s fine a lawyer and we all file the same claim
How do you know if you’re still in the settlement
Are there any updates on settlement checks?
I havent heard anything
Please j
Keep us updated
Thank you for the update. I have been wondering when the settlement checks were going to be sent out, or if it was all a hoax. I spent close to 8000 in repairs, consultations, rentals cars and ultimately an engine replacement while GM told me my 2013 Terrain wasn’t a part of the settlement (even after arguing that my car was displaying all of the problems listed in the class action) but then sent me paperwork that said was. I’m hoping this will be resolved for everyone soon.
Why would someone vote down the comment? Just trying to figure out this mess like everyone else!
How do I file a claim? I didn’t receive anything In the mail?
I like to know exactly what years this problem existed on the 2.4L ecotec engine. I have a 2014 it consumes oil excessively. And a link to proper information on filing a claim if it is possible.
James
Checks were supposed to be sent out 90 days after the submission cutoff of May 14th which would’ve been Mid-August. Has anyone received theirs or seen any updates??
No I haven’t and am wondering the same thing.
I’ve not received a thing yet! It’s driving me nuts!
Does anyone know how i can join the lawsuit against them. My Equinox has cost me thousands of dollars and it is in the shop again for this. This is so ridiculous these cars dont have a recall.. Do the right thing Gm.
We haven’t received a letter. Has anyone else received a letter? How do we get our letter.
We never received a letter nor notification. How do we get our letter we own a 2011?
Was sold a 2012 gym terrain early this year and now to find out 4,000 miles after purchase I have bad piston rings and there is a lawsuit on it. How do I find out if I can get him to cover my repairs they are acknowledging are happening.
All i see and read here are questions and nothing but questions and nobody has concrete answers
Nobody knows nothing about about how to get to we all want
Here’s a number y’all can call
18889700698
I think we should all go to Nhsta and file a complaint to get this issue recalled because alot of people didn’t get in on the lawsuit that should have and paying us back for repairs isn’t going to fix the issue it will just keep happening
I agree.. also we need to discuss with them why only the first 7 years !!! All their cars are garbage .. bad engines since manufactured .. so it doesn’t matter for how long we have it .. or how many miles we drive it
as long as we are sleeping they like it .. they put rules
I called lawsuit administrator and he said that unfortunately there was nothing to do on their side since i didn’t summit the claim before the deadline wich was May 20 of 2020
But i don’t remember seeing a claim form in the mail
He said that they mailed thw claim form on January 17th
Kind of sucks I have a 2015 nox and have the same problem on oil burning but not in the law suit
Who can we contact? I received the letter and sent supporting documentation to GM but haven’t heard anything. I would like to see the status of payment. When will payments be issued?
Contacting the 1-888-970-0698 number gets you no where. I have been calling every Monday since 8/21/2020 to get a status update on my claim and every week they tell me the same thing over and over again. Nothing new has come in on this claim – should know by Wednesday or Thursday if you want to give us a call or even into next week – checks on approved claims should go out Mid September – wait now its Mid September to Late September. But here we are October 5, 2020 and I was told the same thing. And I always speak to the same person Brad. This whole thing is a little fishy to me. Today I told him I wanted to speak to someone above him because I feel like they are playing a game with us. He said check dates are never exact and we don’t give exact times. I said well that is funny because you auto recording for updates said MID TO LATE SEPTEMBER CHECKS WOULD GO OUT. So maybe you should change that. Getting very irritated. I have $2,165.87 in damages I am looking for back from my vehicle since I started this whole damn thing with the dealership and said why the hell isn’t this stuff recalled. End of rant. Good luck.
wow, I think that is the same person I keep talking too. LOL he had no update for me today.
I had to replace/rebuild my engine last year. it would be nice to be reimburse.
I would like to join the lawsuit against GM.I HAD THE SAME PROBLEM WITH MY VEHICLE.New engine later.How do I start the process?IT WOULD BE GREATLY APPRECIATED FOR FEEDBACK AND STEPS IN THE RIGHT DIRECTION.Thank you
Jesse if you receive any information on how to join could you please pass it on? My engine has gone out in my terrain and I’m getting the run around.
hello, after being on hold for 55 minutes. I was just told as of today, October 5,2020 no updates on account an no checks has been sent out. rep advise to call back Friday or beginning of next week.
Ok so I spoke to a lady last week (someone actually picks up the phone after 4-5 pm central time) she said the case was delayed, and they don’t know exactly when those checks will come out.
@Nicole R :
I think the same thing and to be honest I kinda gave up on this whole thing like just reimburse the money I paid and that’s it! Lol
I went and filled out a recall form on nhtsa.gov I think everyone on thisnplat form should do the same..if you did not get the papers to fill put for this lawsuit your are $hit out of luck the papers have been sent out and the dead line was early 2020. I think this lawsuit is crap..no one had answers when you call and I’ve tried to contact gm and get nothing.
Still waiting any day now. It a long process. As long as you met the deadline to file . Good luck
I submitted my paperwork back in Jan with my claim form and have not received a reimbursement. It cost me over 6K to repair my car. I am hoping to get at least 4K back in reimbursement. I am afraid of the language used what qualifies as a legitimate claim of expenses? I am afraid I may have submitted my paperwork and the work done may be deemed not reimbursable. I am hoping that if claim is rejected I am sent an explanation rather than wait for a check that may not ever come.
the way it was explained to me, was; if you had repairs due to excessive oil it would all be reimburse 100% but and the midst of the repair you asked them to replace your brakes pad etc or anything that had nothing to do with the oil consumption that part of the bill would not be covered. hope this makes sense.
I need to join a class action lawsuit against GM. Can any one give me information on this?
Your time limit has expired.
Whoever summit claims on time or within the time limit just waith and cross your fingers and expect the check soon
I found out about this lawsuit months ago and the fime limit to summit the claim had expired
I called the administrator and told me that..
That the time liimit had expired and unfortunately there was nothing they could do
Good luck you all……
**** PLEASE READ ****
You can email the Law Firm that is handling this at: [email protected]
They WERE kindly answering me before, but haven’t answered me lately….so maybe if a bunch of us email them we’ll get answers? They originally said we’d get paid August 15th, then it was moved to mid September…well, that time has passed. They also said if our proof is insufficient they will let us know and give us time to send in extra proof.
I’ve got a 2015 Equinox with the 2.4l that is burning oil like crazy, at least a quart every 1000 miles. I bought it from a Nissan dealership last year. I still owe a bunch on this vehicle. Any and all suggestions would be appreciated.
So why is this not left open like health issues. Now the deadline is over my vehicle lost cylinder number one and needing engine replaced. Thank you GM. If anyone has info if I can join lawsuit, PLEASE HELP
I just called analytics and they said they will be mailing out information tomorrow (10-16-2020)…..she said the system did not tell her what is being mailed out until the system update after it been mailed out….I don’t know if it will be our checks or some information about our case.
I feel like things are turning sour with this. They said last Wednesday, 10/7, that they would be mailing something out over the course of 10/8 and 10/9. At that point, it was the same answer that the system would not tell them what was being mailed out. I have not seen anyone respond this week that they received any documents from last week’s supposed mailings.
What is the contact info you used to contact them?
Shawn, this is the info: You can contact the settlement administrator for this case – Analytics Consulting, LLC. They have set up a special hotline for questions regarding this settlement; the number is 1-888-970-0698.
More info here: https://www.classaction.org/blog/final-approval-granted-for-chevy-equinox-gmc-excessive-oil-consumption-settlement
*** IMPORTANT: This is the latest I heard from them 5 days ago:
“We are currently in the process of making final claim determinations and have started to mail reimbursement checks and status letters. Thank you for your patience; you can expect to hear from us in the near future.
Sincerely,
Office of the Claims Administrator”
I brought my Daughter a used 2011 Chevy Equinox from a dealer, We were never informed about this engine burning oil, needed to be checked every 1000-1500 hundred miles, Once she received the vehicle we had nothing but problems, It was given back to the dealer and they informed us that there was a recall on one of the engine parts, This vehicle was with them for 3 weeks and we finally got it back, As of right now we were just told by my mechanic we need a new engine, This will cost over 5,500 dollars. The said part is they have to put the same engine in which will burn oil and if you don’t stay on top of this, The same thing could happen again. Pretty sad when dealerships know this information, yet they forget to tell the consumer, I just found out today about this class action suite, Please anyone out there let me know if I have a leg to stand on.
I have a 2014 equniox consuming excessive oil. No recall on it . But has the same parts as the 2010 – 2014 …
1-888-970-0698
I mailed all documentation in February. I called in July and August for updates. They confirmed they got my claim/documentation and I was told checks were going out in Mid August. Mid August came and went and I never received a check. I called again in Mid Sep, spoke to someone, he told me checks were going out mid September. It’s Oct 19 and I still have not received anything. I’ve called the phone number and now I’m just left on hold for 30 mins or more, no one ever picks up.
I feel really bad for those that did not know about this class action lawsuit until after the deadline had past. I’m assuming from most the comments, that most of you had complete engine failure? My 13 Terrian jumped time and the pistons were bent so my engine had to be replaced- 6k. Since then, the rebuilt Jasper Engine has failed 2 more times, but it is under warranty but still continues to consume oil no less than before. When I pull into a gas station I tell them to check the gas and fill up the oil. On another note, I was involved with another class action lawsuit with Western Union that I filled out the paperwork in 2014. I received my check in April of 2020. I hope this doesn’t take as long.
I contacted them this just now, and I was told they would be meeting later today as to why there is a delay. Even though we’ve been told that checks or deficiencies were mailed out last week, she said that nothing has been mailed at out to anyone.
She said she would ask that the recorded message be updated on the phone number to include any new updates.
I have been calling twice a week for the last two month’s. There recording lies and says that with delay checks or deficiency letters would be mailed out mid to late September. We are now end of October. Every week and call they say the same thing. No update yet, but we are expecting update mid to later this week. Then checks are starting to go out…..It is getting very frustrating considering many of us have been waiting for years for this reimbursement and we don’t even have the vehicle anymore because it caused so much headache.
I took my 2012 GMC terrain in to service it due to how much oil it consumed. I paid $2000 to get a new cadillac converter and a CO2 sensor. Still it was consuming oil at a ridiculous rate. I then received th4e letter in the mail back in July in regards to the issue with my car. I took it in for an oil consumption test and the service manager told me to not add oil in my GMC that in order for the test to be done correctly it needed to all be done at there location. After 2 oil changes with GMC I told them my car was shaking and it felt like something was very wrong. He said bring it in for the last oil test and we will have more information. I did I was I was directed and MY ENGINE BLEW UP! It has now been sitting in GMC dealership for a month and nobody will call me back and they have no intention of repairing my car. I have a claim number and I am part of it. I have called the 800 number and have spoke to numerous people. Can someone please tell me what to do from here?
I have started emailing the attorneys who “fought on our behalf” and received over $3 million plus expenses and asked them how we needed to file a class action lawsuit against them because none of us have received any reimbursement and we are constantly being lied to and put off. So far… no response from any of the attorneys. Shock!
Thank you!!!!!
So I just got off the phone with Judge Robin L. Rosenberg‘a office. (561) 803-3430. Explained to the clerk what was going on. She said we would need someone to file a motion that the court order is being violated. I also heard back from Rachel Soffin, one of the attorneys listed on “our behalf”. She just asked if she could call me to discuss. Her email is [email protected] These lawyers received over $3 MILLION plus expenses. We, the ones out of pocket… have received NOTHING!!
e-mailed her as well!
8/21/2020 11:46 a.m. (Brad) – Confirmed claim was received. Court wanted checks to out out this week originally. Covid pushed back payout now extended to Mid September. Call back for status around September 5, 2020.
9/14/2020 3:45 p.m. (Brad) – Scheduled payout is Mid September to Late September. No individual status update on my account. Call back end of week or beginning of next should have an update.
9/21/2020 3:43 p.m. (Khadra) – Says no update. Went over what Brad told me before and she said there is no guarantee on when checks will be sent.
9/28/2020 1:10 p.m. (Brad) – As of this morning no status. Said to call back end of week, he certainly thinks they will have and update then.
10/5/2020 12:10 p.m. (Brad) – No individual status. Call back end of week. I requested to speak with a supervisor because I have been getting a run around and their automated message says that payouts will take place mid to late september and we are in October now. He took my number down. No one higher up ever called me.
10/9/2020 11:50 a.m. (Khadra) – No updates. Was told to check mail that is how I will know if I am getting reimbursed.
10/12/2020 2:12 p.m. (Khadra) – No updates yet. Within this week. Call back.
10/16/2020 9:48 a.m. (Brad) – Overall on case – checked are being mailed out end of week. No update status on mine. Watch mail next week on and if I get a check I got reimbursed if I get deficiency letter I will need to provide additional info.
10/20/2020 10:34 a.m. (Khadra) – No update. Later this week – should have update by end of day.
Good call i wasn’t sure on how to get ahold of anyone but the one office number that was provided, let us know if you get any info I also emailed her, does anyone know how to file a claim against the the law offices themselves? How do we know if they just keep the money?
I e-mailed her as well!
8/21/2020 11:46 a.m. (Brad) – Confirmed claim was received. Court wanted checks to out out this week originally. Covid pushed back payout now extended to Mid September. Call back for status around September 5, 2020.
9/14/2020 3:45 p.m. (Brad) – Scheduled payout is Mid September to Late September. No individual status update on my account. Call back end of week or beginning of next should have an update.
9/21/2020 3:43 p.m. (Khadra) – Says no update. Went over what Brad told me before and she said there is no guarantee on when checks will be sent.
9/28/2020 1:10 p.m. (Brad) – As of this morning no status. Said to call back end of week, he certainly thinks they will have and update then.
10/5/2020 12:10 p.m. (Brad) – No individual status. Call back end of week. I requested to speak with a supervisor because I have been getting a run around and their automated message says that payouts will take place mid to late september and we are in October now. He took my number down. No one higher up ever called me.
10/9/2020 11:50 a.m. (Khadra) – No updates. Was told to check mail that is how I will know if I am getting reimbursed.
10/12/2020 2:12 p.m. (Khadra) – No updates yet. Within this week. Call back.
10/16/2020 9:48 a.m. (Brad) – Overall on case – checked are being mailed out end of week. No update status on mine. Watch mail next week on and if I get a check I got reimbursed if I get deficiency letter I will need to provide additional info.
10/20/2020 10:34 a.m. (Khadra) – No update. Later this week – should have update by end of day.
This whole lawsuit is not good for buyers!!! I wonder why lawyers accepted to include years and not to include others!!! Why only some of us will benefit from the lawsuit ?? We all bought a gmc cars .. we need a new case new lawyers and fight against gmc
Thank you! Im trying to be patient but it’s very hard when we are getting the runaround.
Just called yet again – Got a Khadra because apparently only her and Brad work there. I lost my cool this time because I am tired of hearing the same lies from them. I requested to speak with supervisor and she claims there is no supervisor. Word for word “your claim isn’t even approved yet for you to be demanding a reimbursement or expecting a check” Excuse me. I am well aware of that but how is it that your automated message that gives us the latest update states that we should expect approved claims to be paid out mid to late september and not a single person has received anything yet. Why is it that you keep telling me you should know mid to late week and yet I call back then and your repeat that again. Please enlighten me.
I as well got Khadra for the 100th time, and no updates, nothing mailed. I’ve called twice a week for the past 8 months, and always get Brad or Khadra. I asked her if they were the only ones that were working this, and she said “oh, but we are getting more people on this”! So, your telling me only two people are working the phone line?!?! This is ridiculous! We need answers!
Please guys do not be selfish and just think about the delay !! Most of us are not even included in the law suit just because they didn’t include us.. gmc is responsible for all her trashy cars doesn’t matter what year or what mileage … we need a new lawyer and a new lawsuit
Stop being selfish
Who do you think is being selfish and why???
Hi, what about people in Canada?
On the Facebook group, Terrain-Equinox Oil Consumption Recall, a member of the group just announced that he received his check today! His claim was sent and received the first week of February. He said he received the full amount of his claim. Definitely some good news.
Also on the Facebook Group, they got in contact with the Law Firm. This is what they said the Law Firm said, “Sadly the analytical team is a third party who she is not working for but oversees to make sure they are doing what they should be! She told me that there is no reason they should be behind and she is going to find out why and get to the bottom of it!”
Well that is encouraging to hear. I submitted my claim on January 21st. Hopefully, we’ll start seeing something soon.
Another person on the Facebook group just posted that they he received his claims check yesterday. He said his forms were sent on 1/26.
What can I do if I didn’t send the claim form but I’m in the list of the affected owner of a 2012 gmc terrain with the excessive oil consumption problem
Where else can I call to do the claim ????
Is there a way we can collectively open another class action ? Attorneys will know what jargon to use so there is no double Jeopardy. I brought a 2010 GMC Terrain used. It worked good for about a month. When I took it to the shop because I heard a rattling noise. The Mechanic pointed out many issues with the vehicle.
I want to join you and open a new class action.. my Gmc 2011 has problems if oil and engine
I changed the whole engIne and spent over 5000$
Gmc needs to give me my money back
They are responsible … I don’t understand why attorneys accepted to include only the 7 years .. gmc needs to take her garbage back
Please send me an email so we can open a new case
[email protected] or [email protected] are the 2 email addresses I use. Thank You In advance
I keep emailing and I am told wait for the mail, they can not confirm any details…. We are out $5500 on this and we owe our parents for helping us replace the engine! I hope this is not another big scam! How do we follow up with the courts if nothing happens?
Ttt
Just found out today my 2014 Chevy Captiva is burning oil and after maybe a bad piston and timing chain and they’re talking that repairs will be approximately $3,000 maybe more how do I get a part of this lawsuit and back in January there was an EGR valve that went bad that cost me nearly $2,000 as well is there a lawsuit settlement on that issue
2.4 owners Fix it yourself !!!!
Rebuild the motor leaving the engine in the car.
Drop the oil pan pull timing cover pull off the head.
It’s all right there buy urself a Haynes manual to help.
Thanks for the tips you have provided here. Furthermore, I believe there are numerous factors that keep your insurance premium all the way down. One is, to bear in mind buying automobiles that are within the good set of car insurance firms. Cars which have been expensive tend to be more at risk of being snatched. Aside from that insurance policies are also in accordance with the value of your car or truck, so the costlier it is, then higher the particular premium you only pay.
I am in this lawsuit and sent in All the needed information in Jan 2020. I want to know is anyone has a contact number that I can call to confirm that my I formation was received. I have heard nothing 😬
How did u sign up ?
I have been emailing. Nothing has been sent yet [email protected]
My neighbor has a terrain and her engine blew at 150,000 km . regular oil changes and regular matinence. Can someone tell me where to poing her to get compensation?
You can’t- the deadline was back in May 2020
My mechanic said that my car is burning lots of oil and that this Class action Lawsuit is open until Monday to join. Is this true?
What do I need to do?
I belive the class action deadline was May 2020
I feel like I submitted this claim forever ago! Does anyone have a number I can contact them at? I submitted like last year
letters going out this week, I can see mine was denied on informed del but have not read the letter details yet so I am not sure . Keep checking this thread because we had to replace a timing chain and then the engine so we are not just accepting a denial. We will sue the company denying the claim if need be.
I had to replace my timing chain twice in two years.
I just received a denial in the mail. I sent all receipts and the mechanics explanation that it was because of the faulty piston rings causing excessive oil consumption. My lawyer said we can sue the law firm that sued GM and sue GM again. If you get denied when you gave all the documents please get ahold of me. I believe the company that sued are keeping the funds. Please reach out to me. Thank you
I have a letter showing on my informed delivery. I can see through the envelope its a notice of denial. Please email me at [email protected]. I will let you know what the denial says and our next steps.
received my denial today as well. They needed proof of lownoil due to piston ring wear prior to repairs and that was impossible for me since my motor seized with very little to no warning
We took our car to the same mechanic that tested the oil consumption rate. Would a statement from a mechanic suffice?
Same here Kristina, I’m in md. Please call or text me at +14106039377 I’m Candace Burnette. I have added all documentation and all. Have replaced two timing chain belts and oil has to be topped off every two weeks. They need to replace our cars.
Denied as well.
Timing chains replaced twice in 2 years. I have my oil changed every 2000 miles and have to add 2-3 quarts per week.
Get a letter from the mechanic stating exactly why the engine was replaced. My mechanic wrote it was excessive oil consumption because I had just had an oil change and 3 days later my engine seized due to no oil. If it doesn’t work I will be making a case to sue the law firm that sued GM I was also told GM can sue to the law firm that sued them too
I also sent in documentation of my engine being replaced and received a denial letter but now it sounds like it may be for the original settlement????
Yes it was may 2020
All the owners of 2010-2013 GMC Terrain Vehicles
With 2.4 engines
And 2010-2012 Chevrolet Equinox Vehicles with the 2.4 engines.
All the owners of this vehicles are in the lawsuit sattlement and a notice along with a claim form with instructions was sent by mail on January of this year 2020
Got my denial letter, I sent in everything they asked for..i seen on the fb group people ad mechanics letters stating exactly what the issue was with the oil consumption still being denied..what a joke what do they need to have to be accepted
We need new lawsuit with better lawyers.. how come they include only the first 7 years !!how come they put a specified mileage!?? Are they insane ?? They sell garbage cars to us and they comeback with non logical conditions !! WE NEED NEW LAWSUIT AND NEW CASE AND NEW ATTORNEYS
You are correct, this engine is a dog, if it was just sporadic it would be one thing, but there is no avoiding the issue. It has a known bad pcv set up, poor rings, and timing chain issue. They need to stand up on these issues. Not to mention these vehicles are not on the low end of the spectrum in price range.
I changed the whole engine it costed my about 4000$.
I’m not mentioning the excessive oil change and pistons !!! Someone explain to me why we give them the right to accept and deny whoever they want ?!!! It’s our Money not theirs … we are suing them not them!! Who is responsible for this situation ?!!
We need new attorneys !!! Why they accepted their conditions !!! Who agreed on that !!! I didn’t agree I need my money back
Have anyone went to a chevy dealership to get your engine work done or a none dealership mechanic….I’m guessing analytics would trust your claims from getting your engine repair or replace from a chevy dealership mechanic rather than a none dealership mechanic.
All my work was done at the dealership, I even bought the car (used) at that dealership. I told them I was filing the claim and they helped me prepare it. Still CLAIM DENIED.
I got mine (entire engine) repaired at a Chevy dealership and still got denied. 😡 I sent in my contested response and now waiting for reply.
I just got a letter of denial for this. It said that I must send a written statement with reasons and grounds of why I want to contest the denial. And, it could take up to 45 days to review. WOW!!!
Hello everyone, here is some update for my case. I filed the claim in April 2020 and today I received the mail but it’s the notice of claim denial. The reason is “The documentation provided with your claim does not reference or provide any indication that the expense reimbursement sought in your claim was due to engine oil consumption caused by excessive piston ring wear. Accordingly, the expense you sought in your claim are not eligible for reimbursement and your claim is denied.” I spent $1400 to replace my timing chain in local mechanic shop, I was told the timing chain damage was caused by the excessive oil consumption and most likely the excessive oil consumption was caused by the excessive piston ring wear however the shop didn’t tear the engine apart to inspect/replace the piston ring because it would be much more expensive than just replacing the timing chain. Now I realize that the “c/o Analytics Consulting LLC” set the condition/language for reimbursement very strictly so that they could deny as many claims as they can. We have to prove that the expense you claimed is directly due to the engine oil consumption caused by excessive piston ring wear, otherwise I don’t see anyone could get the money back. Any suggestion from legal or technical perspective? I have 10 business days to contest this denial by mailing back with detailed written statement and supporting documentation. Thanks folks and appreciate your advice.
We also received a denial letter . It cost us close to $7000.00 to replace our engine and we are getting denied. I truly think the money is being kept by the company. The more people they deny the more they keep. What do we do next if the need an answer within 10 days of receipt of the letter we received on Monday the 16 th
We are seeking legal advice and I’m mailing a letter tomorrow to be sure our window stays open our mechanic clearly stated the problem in our original paperwork
Thank you Holly
I think that this should be opened back up for those of us who didn’t know about this issue like myself and bought a 2012 terrain in February and not even 5,000 miles into buying the car from a hun dealer I’ve had to add almost four courts of oil! I have a friend who owns dealerships who told me to contact a consumer reports attorney to go after the dealer but I’m also going to ask them about going after GM because this is ridiculous
Write your denial letters and make sure you reference that the expense was due to engine oil consumption caused by excessive piston ring wear I’m gonna have it in my contested denial letter about six times… lol in addition to all of my original paperwork that I still have copies of everything from my mechanic I will send it out certified mail so I know when they receive it and go from there
I’m going to do that also
We also were denied this week, after waiting all this time. I feel they sought a way to word the problem to deny as many claims as they could.. totally not fair.
I received my letter today Nov/17/2020 of denial saying my repairs were completed outside the time. Specifically , the Sca time limit for my 2010 vehicle. Because the repairs were completed after the SCA period had expired. My vehicle was within 10 years old and under the mileage. I submitted the service repair in which the Vehichle died and was towed into a dealership last December 11, 2019 so 12/11/2019. They say the date was 12/14/09 SCA so it was in before that however, it was not fully finished until 1 month later 1/28/2020. My vehicle wasn’t even 10 years old and had 105, 544 miles on it. Mailed the form on 02/02/2020. The total was 2171.75 then another 177.03. I got the vehicle last yr and not even 6 months after owning it all that happen. It did say tech found engine not running / excessive engine damage due to lack of lubrication due to engine oil consumption. Disassembled engine and found oil pump and pan full of debris sent head to machine shop and reassembled engine. Engine tech found special coverage for pistons and chains per coverage 14159 tech found chains broken and all valves bent tech replaced pistons and chains. Vehichle was documented in shop on 12/11/2019. I sent pictures with original documents and proof of my vehicle. Its a 2010 Chevy Equinox my vehicle was less than 10 years old and brought in before the sca date why would I get a denial letter stating sca period had expired. Hence my claim is not eligible for reimbursement and is therefore denied. If I wish to contest it have 10 days. I just received this letter today. I called every two weeks until a week ago talked to the same man there told me to call back in two weeks since March. I need to pay the loan I had to get a 35% loan on to get the vehicle out. This lawsuit is over. But, the car was not 10 years old i cannot understand this at all. Isn’t there something that can be done? Its was in before this sca date of 12/14/2019. What else can be done or who can you talk to? Don’t understand.. sca date the vehicle is a 2010 its 2020 thats all that should matter for 10 yrs. And, my vehicle was in the shop on 12/11/2019 the sca date is 12/14/2009 so I, was in for that reason and I got denied because they didn’t finish it until 1/28/2020? Why?! Can anything be done here?!!!
I just got a denial as well. I had to change the timing chain twice and put a new engine in because of this stupid thing! I’m trading the hunk of junk in today I don’t even want to drive around in it anymore.
I’m curious were ALL the vehicles manufactured of this make and model affected ?
From what I have read and seen as a mechanic, every single vehicle with ecotec 2.4 has this issue.
So..my husband I filed our “claim” by the date requested. Just received notice that our claim was denied. We submitted all the necessary paperwork, letters from our mechanic, etc….only to be told it was denied. They said of course we have 10 whole days to respond contesting the denial. But my question is…Is it even worth it at this point to contest? Did anyone receive an approved claim? I would bet my paycheck no one will receive a settlement.
I’m done with GMC’s
It’s still possible that someone got the claim approved so then usually they won’t bother to find this forum to discuss this issue. But I agree with you per what we’ve seen by now that obviously this law firm is trying to deny all the claims as their initial response. If someone just gives up, they just pay one case less. If someone contests, they might look into the specific case to see if it’s a strong case or weak case then they would determine if they would approve the case or not later on. Anyway, they have nothing to lose to deny in the initial response. I would suggest everyone at least contest with a letter to keep the dispute ongoing. In another word, they won’t be able to get away from this so easily. My question to whomever here knows legal things better than I do is “Is there anyway we (all the victims who have financial loss due to this GM engine defect) could hold this law firm accountable to reimburse the loss rather than benefiting themselves from legal perspective?” Personally I feel what they do is kind of fraud so we might have to sue them? Or write a formal letter to GM?
When I received the letter and it said you don’t need a lawyer I got a lawyer. I sent in all the proof and made copies of what I sent in. My lawyer said the same thing about contesting so we are sending in the letter from the mechanic explaining that it was in fact because of the oil consumption. If they deny again we will start with a formal letter to GM and then from there make our own law suit to GM about my car. And GM can end up filing a suit against the firm that did the class action for not paying out.
I am doing the same and if denied again I will seek additional legal advice. Sent my letter back on Wed.
Good luck finding legal advice .. I called just about every attorney in our area and none of them deal in class action suits!
This is my second time around, unfortunately my warranties are up this time. Dealership quoted me 8700 for an engine plus labor. Lol guess I’m walking and bumming rides from now on. I just spent all of my savings 6 years ago to pay cash for this car. And it only lasted 2 weeks before it started knocking the first time. Almost 2 years the second time. I was told the car would go to 300,000 and above with regular maintenance. Jokes on me.
try a private mechanic. Our engine cost us $5500 total still alot but cheaper than buying a new car as ours was paid off as well.
Guess that’s what I get for trying to buy american made cars. Next car I get will be so foreign
I guess they just sent out a mass response letter to all of us. I receive mine this week as well and of course DENIED. I will send my response this weekend.
I’ve given up . Good luck to all . You can take GM and stick it where the sun don’t shine. The end
This is a long shot, but if there is someone out there that got a check of hasn’t been denied yet, what did you include with your claim? I too submitted some of the same things as above but was denied. Not sure what I need to submit with my claim in order to be approved. Any help would be appreciated.
I got a check for only $600 out of the total $4,800 due…I sent 35 pages filled with all my receipts, proof from the internet that the problems I had/paid for tied into the Oil Consumption problem…an estimate on how much the dealer said it would cost to put in the new pistons, etc…to fix the problem. I did not know that I would have only 10 business days to refute their measly check, but I did find out in time and sent them a detailed letter along with the original 35 page PDF file I sent them….hoping, and praying, they will review the info and find in our favor. Hope this helps you in some way.
This is the email they sent me as to how to contest the too low check:
Thank you for your email,
If you wish to contest the amount of your check, within ten (10) business days of your receipt of the letter you must mail (via the United States Postal Service to the address listed below) a detailed written statement, including your claim number (which is in the upper right corner of the letter), with the reasons and grounds for contesting the denial of your claim. Your written submission must also include a copy of the letter and any documentation which supports your request for further review of the denial of your claim. Your written submission will be further reviewed and you will be advised in writing of the results of that review within approximately 45 days of the date we receive your submission.
All correspondence regarding the denial of your claim must be mailed to the following address within ten (10) business days of your receipt of the letter.
2.4 Liter Oil Consumption Litigation
c/o Analytics Consulting LLC
P.O. Box 2003
Chanhassen, MN 55317-2003
Sincerely,
Office of the Claims Administrator
Jus thought a used 2015 Terrain from my cousin that works for GM. Haven’t even got to drive it once guess what’s wrong with it? Timing chain and all of the above same as the 2010-2013
Well well here we go again. Regrettably I have a 2010 Equinox that magically consumes oil steadily but doesn’t smoke at the exhaust.
Never again GM!! I’ve learned my lesson with the GM trickery never again GM .
General Motors has been building cars for over a hundred years but they haven’t got it right yet ,simply pitiful !
And they scratch their heads and wonder why they are losing market share year after year !
My next purchase will be a new Toyota ,they have a reputable history up taking care of their customers and they build Great Vehicles !!
GM’s problems are mainly the exorbitant wages negotiated with the ruinous Labor Unions and the ridiculous Federally forced Affirmative Action BS in the engineering and design depts.
Tens of thousands have had enough and learned costly lessons with GM , so never again !!
I have a 2014 Equinox so mine car supposedly doesn’t qualify for this lawsuit. But about 3 years ago I was left stranded when my dash board lite up like a Christmas tree because the car burnt through almost all of the 5 qts of oil in less that 6,000 miles. After taking my car to the dealership for repair I then had to take my car in every 1,000-2,000 miles to prove it was burning oil. Finally the warranty would cover the replacement of the pistons. Now 3 years later my car is yet again burning oil to the point of engine issues. On top of the oil issues, around the same time I had to have the pistons replaced they had to repair a cracked in the exhaust manifold, I had the work done at a GM dealership hoping that would ensure it was done correctly. Just over 1 year after repair the crack was back but my car was now out of warranty and the repair work out of warranty. When I called the dealership all I got was sorry nothing we can do. I’ve been living with the crack now for 2 years and it is to a point again I can’t sit at a stop light without rolling down the windows to stay safe. It’s winter and I live in Michigan, it’s getting little cold to do that. As a single mom or 2 it’s what I have to do to keep them safe until I can dump the POS car. I grew up with GM cars but I really considering buying from someone else after this car and the service I have received on it.
i have a 2012 malibu 2.4 ecotec and i bought it with 154000 miles oni it.i had to put a timing chain in it at 155000. it was also leaking oil badly so they replaced the head, now it makes a horible clatter when i start it.
I have a 2015 equinox and of course same issues started going through oil then eventually got an oil leak, now I’m sitting with a seized engine on a vehicle I’m STILL paying over $400 a month for, and can’t afford $5000 for a bee engine. Ridiculous. I’ve been searching for lawsuits something to get this replaced just always end up at a dead end.
I have the same problem with my Terrain Im trying to get a form to submit to get my terrain fixed anyone know how i can get the form to fill out
You need to go to the dealership and tell them what the problem is. Talk only with the supervisor, they will check it out. Keep everything documented for back up. I hope this helps. The thing you have to know that if this gets fixed, the dealership gets paid from GM just as if you were paying out of pocket, so they should help you out.
gm does not even come close to paying the same labor rate as a cash customer also they pay the dealer no markup on parts
My brother in-law owns a GM dealership. They welcome recall business, and make money on it. Just saying.
i had to put in a timing chain at 157000 and a new head at 160000 in my 2012 chevy malibu with a 2.4 ecotec.
My mother purchased a 2010 equinox a few years back With 80,000 miles. Noticed like everyone else that it to was consuming extensive amounts of oil. I made an appointment with a gm dealer to have the oil test performed over the next 3 or 4 weeks. Car failed miserably. Used 2 quarts every 1000 miles. The dealership filled the claim for us and was approved. They clearly stated it was due to piston ring failure. They did try to say at first it was not burning oil but I was present every time it went in to get checked and recorded video of the mechanic performing the test. Proof it was using oil. They couldnt argue their own certified technician stating it was the rings….. Document everything. Have a gm dealer run the test. Cost what a normal oil change would. They wasted no time rebuilding the entire engine free of charge.
I just heard about this class action lawsuit. I had a2013 gmc terrain 2.4L in less than a year it was burning oil. Had to replace the piston rings etc cost was almost $4000 I caught with gm and they paid 1/2, but would like to get the rest back. Can that still happen?
I do not know where you live, but do you have a local news station that has a consumer reporter. Call them and stick them on the case, it is amazing how bad press will get them to cave and make good on what they owe you.
Good luck!!
My wife has a 2012 GMC Terrain, same engine, doing the same thing, oil consumption very poor. Get this, it only has 38,000 miles on it. Yes that is correct 38,000 miles. She drives so little that I changed the oil based on time and not mileage. Every 6 months it was changed, Mobil 1 5w-30, and a new filter. Just recently she has been driving a little more, so I checked the oil after the last change (576 miles driven) and it was down 1 full quart. I added and monitored the oil level. Now around every 600 miles I am putting a quart of oil in this oil sucker. I called the dealership and have an appointment to bring the car back, but I am now reading everything I can to be prepared to deal with this. I believe in going in armed for bear even if hunting squirrels. I will keep everyone posted on how we make out.
After turning in all the paperwork that GM asked for it took almost a year to hear back. Of course they informed me that my claim had been denied. I had a 2010 Equinox with only 50 thousand miles on it when I started having problems. I had to pay for the initial repairs at a cost of about $1600. After the repairs it was still giving me problems and I went through the oil consumption tests. The initial test indicated it used up all the oil in less than 4 thousand miles. That was when I had the problem. After the repairs the next oil consumption test showed my car used over a quart of oil in less than 1,000 miles.
The next test showed that it had used almost 2 quarts in 1,000 miles. While going through the third oil consumption test my car was broadsided and eventually totaled. I just received a letter saying my claim was denied and if I wanted to object I had only 10 days to respond. I currently have 3 Chevrolets including a 1996 Corvette and being from Flint, Mi I have always bought GM cars. If they don’t do something about this obvious problem I will not buy GM cars again.
My valid claim was denied as well. I responded within the 10 days and haven’t received anything else since then. I am very frustrated. Did actually anyone get their money back? Is there anything else I can do, or do I really need to write this off for good?
Keep fighting!
Has anyone actually had success getting replacement from GMC? I have a 2014 Terrain and this just started for me in the past 2 months. My mechanic just called me to tell me what the problem is and recommended I reach out to GMC dealer to learn about the replacement option for my motor.
Joined CA Lawsuit from the very beginning. Was sent denial letter from GM. So, I wrote a rather lengthy letter to the CEO of GM, the Judge that ruled on the case, local news stations copying everyone on the reasons why my case should not get denied. I included CarFax report showing all oil changes, listed every single conversation I had with GM customer service and the dates. (I saved all voice mails so I knew exactly when I spoke to them) Sent all letters certified. Heard back from Executive offices at GM asking me to call them. I was done talking to people and being told there was nothing they could do, so I did not call back. Judge actually copied numerous people after receiving my letter. Low and behold……a check arrived for the full replacement amount of my engine several weeks later. Best of Luck. I put some time in to get all the information accurate in the letters, but it paid off. Sad that GM just denied majority of the claims and made everyone jump through hoops to get reimbursed/reconsidered. Keep Fighting!
Kevin, is it odd that the dealership told me it will all depend on my VIN# ? Is that how they track problems with a vehicle? My brother told me I should’ve gotten a letter from the dealer if there was a problem with the vehicle but I’ve never got anything but hassled to come trade in with them.
Kevin, can you send me all the contact information so I can also reach out? Thank you!
Shame on the Judge for approving the narrow terms set forth in this settlement. Total BS. The only winners here are the lawyers!
Any internal engine component damage failure is directly due to the Ecotec engine oil consumption issue, PERIOD!
My 2011 Equinox ate oil so bad, I could not get a reading on the oil dipstick prior to a vacation road trip! Was never given any dashboard low engine oil alert. GM did the mandatory 1000K mile oil consumption test to confirm the problem. They did the new piston/ring replacement, but never replaced the compromised cam phasers which failed on a subsequent vacation trip, costing me $700.00 to replace. I was denied the $700.00 reimbursement by Analytics LLC, claiming failed cam phasers were not related to oil consumption issue. Cam phaser rely on full oil levels to maintain proper oil pressure in order to work properly and not prematurely fail.
I appealed their decision and now are waiting for a response. It was supposed to be within 45 days from the time Analytics LLC received my appeal. Well past that 45 day window now.
I had read where this claims review board were mainly GM personnel. If so, we are all screwed.
Once again, shame on the judge for allowing the BS settlement terms.
For anyone who sent in receipts showing subsequent work done on their vehicle, we were all sent a denial of claim letter back. In the original paperwork, we were asked to send receipts for repair work caused by the defect. Why are none of those claims being approved? Isn’t there anything we can do to appeal these decisions??? This is not fair in any way, shape or form. This is disgusting and GM should be put on notice by anyone who has legal authority. Obviously none of the people we are trying to get in contact with drive an affected vehicle or they would be right along side us protesting. Ugh
Kevin,, if you could post the addresses, emails and any other contact information that you had success with so I and everyone else can bombard these people with our receipts and correspondence, maybe we can also get a resolution. Thank you and congrats on your win!
I’m telling everyone not to buy GM, every company can make a mistake, but they need to stand up and take responsibility. This is not random. Every 2.4 ecotec has these issues.
Hello everyone I am having my lawyer reach out to the judge in this case to file a suit against BERMAN which was the lawyers that pursued this class action. They have denied everyone that had receipts, as well as statements from their mechanics and mechanics from GM that stated this was in face why the engine gave out. If I could have everyone email me a comment so we can put together this suit that would be perfect! Thank you
Yes I have a 2011 Chevy equinox that’s having use of engine . Take it too the dealership and they wouldn’t fix the problem. Told me I would have to pay for the service. Called GM and they wasnt a help. Still paying on the vehicle and having so many problems.
Kristina, that would be awesome. I sent our receipt in for our GMC Terrain as soon as it was requested for the class action lawsuit. When I followed up last November, I received a response through email that we were denied due to the year of vehicle, it is a 2012, but never a letter in the mail to dispute it, as promised. I never followed up because everyone in the Facebook group and on here was being denied. I’m to the point I’d like to join forces with all to take this further now. What is your email address so we can reach out?
Actually, here is what the email said: I just reviewed the response from Analytics. Your model vehicle was a 2012, which has time and mileage limits under the settlement agreement of seven years, six months or 120,000 miles, whichever comes first.
It appears your vehicle was delivered on November 19, 2011. Therefore, under the settlement, the time for repairs expired either on or around May 2018 or at 120,000 miles, whichever came first.
It appears your vehicle was repaired on November 26, 2019, which is beyond the May 2018 time limit expiration under the settlement agreement. Therefore, you will be receiving a rejection letter. If you believe any of this information is inaccurate, then you will have ten days from the date you receive the rejection letter to submit a dispute to Analytics.
Thank you,
Rachel Soffin
[email protected]
I would gladly send my email directly to your lawyer, let us know where to send.
My bill was denied because it didn’t state that the oil consumption was due to worn piston rings. I have a 2013 Terrain and the engine went at about 70000 miles. The bill states that the problem was excessive oil consumption and the pistons and rings were replaced. Sounds like everyone is being denied.
Kristina,
Submitted my claim for 2.4L Ecotec for bad cam phaser replacement due to oil consumption issue in February 2020 on my 2011 Chevy Equinox. Analytics LLC denied claim in November 2020 for $628 repair bill, stating failed cam phasers were not related to oil consumption issue. BS!!!!!!!!!
I had 10 days from receipt of denial letter to contest their denial with supporting documentation. I did, mailed out November 23 with rebuttal and supporting documentation. The Ecotec 2.4L cam phasers can only work properly when the oil level is at the correct level. The cam phasers rely on oil pressure to perform correctly. Low oil will cause them not only not to perform correctly, but also cause them to prematurely wear out and fail.
The denial letter also stated they would respond within 45 days of my initial denial letter re-submission. It is now well past the 45 calendar and working day window, and still have not heard back from them.
Using covid as an excuse will not fly with me in delaying their response.
I have to wonder if everyone who has had their initial claim denied could sue Analytics and/or GM in their local small claims court on the premise that initial claims are being denied that meet the eligible reinbursement criteria set forth in this Burman settlement language. If that is possible, that would make for a much, much more costly litigation for them!
Might be worth asking your lawyer if possible!
p.s. I had read somewhere where the Analytics LLC folks ruling on these claims are closely tied to GM.
Kristina, my first initial letter was denied. I filed my detailed letter within the 10 business days deadline. As of right now I haven’t received anything. I submitted all my receipts with explications.
Thank You Kristina,
My case was direct with GM. My daughter’s car engine seized and I called the law firm the Monday after their obligation ended. They told me to contact GM directly.
Gm told me I had to have the oil consumption test performed or they could not do anything. Well the engine seized. That test could not be performed. So GM made another $10,000 off of a car listed in the settlement. And the mileage was under 100,000 which is less than the new extended warranty also.
Thank you for doing this as there is no policing for class action suits to make sure these companies comply with their court order.
Kristina/All,
Just fired off below email to Rachel Soffin, Berman Law Group, and Judge Rosenberg Court Clerk (hope it gets us all proper financial relief for our out of pocket expenses!):
Rachel/Berman,
I’m sure by now you are well aware of the overwhelming majority of initial claim denials by Analytics LLC with respect to the Berman v GM Ecotec 2.4L Litigation Class Action Lawsuit, as well as subsequent class action plaintiffs appeal denials also.
Not sure who’s responsibility it is to ensure that Analytics LLC accurately adjudicate all claims within the terms and language set forth by the lawsuit settlement terms.
The Analytics LLC “canned” denial letter states all other non oil piston ring related engine problems are not due to the faulty piston rings.
One does not have to be a Subject Matter Expert to realize that low oil and low oil pressure will cause many internal engine components to fail, and that these failures ARE directly related to the faulty piston rings!!
Page 10 of the Final Settlement Agreement clearly states:
“In light of the minimal expected recovery, the Settlement offers substantial benefits to Class Members. The Settlement provides two primary forms of consideration. First, it provides new notice of the 2010–2012 SCAs, extends coverage for rental car expenses, and extends the deadline for out-of-pocket claims. The new notice clarifies the scope of covered repairs and expenses: in addition to rental car expenses, the settlement includes any necessary repairs for engine damage caused by the oil consumption defect, not solely piston replacement.”
In my case, the 2011 Chevrolet Equinox engine cam phasers failed and needed replacement at my expense of $625.28 while vacationing out of town. My out of pocket expenses also include additional hotel lodging.
I appealed my initial Analytics LLC denial letter within the 10 day response time window on 11/23/2020. The denial letter states that Analytics LLC will respond to the appeal within 45 days. We are now well past the both 45 calendar and working day window, and still have not heard back from them!!
I have supplied a mountain of supporting documentation as absolute evidence that the low oil pressure caused the cam phasers to not perform properly, as well as fail prematurely. The cam phasers need full oil levels as they rely on oil pressure to work properly. Never once did I ever get a low oil pressure warning light on my instrumentation car panel!
Please let me know who is responsible for ensuring Analytics LLC properly evaluate all claims within the terms of the final court settlement and/or any other legal action I can take. I am not going to let both Analytics LLC and GM get a pass on this. If you and the other law firms are responsible for ensuring all the claims are properly evaluated, please take note and act accordingly.
Let Judge Rosenberg know that the lawsuit settlement terms are not being honored by Analytics LLC.
Good Luck. I was denied too. I also wrote the Honorable Judge, GM Legal Staff and GM CEO. Im not holding my breath.
I received a check in the mail last week. Total I claimed was $1,095 and how much did they send me?
$140
It’s shut up money is what it is.
I was lucky, a lot of my issues were covered by dealer warranty. My OOP costs were from 2 repair charges, a rental and a tow (the only tow I could find the receipt for). I thought what I was asking for was more than fair. I had my 2011 Equinox less than 5 years and it had to have the engine completely rebuilt not once, but 3 TIMES. Each time the engine failed, I was driving. Once I was on the freeway when the thing just went into limp mode. The other times I had people in the car with me and once we were stranded in a bad area. The repairs were all done at the dealer. I submitted every stitch of paper I received, taking care to highlight notes and dates. The mechanic typed all the buzzwords (about excessive oil consumption due to piston rings, etc, etc) on my invoices and they still wouldn’t give me my full claim. I honestly don’t know what they’re looking for. I feel like they’re just systematically denying or shorting the reimbursements for everyone
Considering what owning that vehicle has cost me – my time, my safety and the safety of those with me, the payments I still had to make on it while it sat in the shop for weeks at a time, the work I missed schlepping to and from dealerships, i could go on – I think what I asked for was more than fair.
I also think it’s pretty telling that they basically admitted what they sent was a pittance, Oh but if I submit the exact same stuff I sent earlier last year with a letter, maybe they’ll change their minds and decide I’m worth more? I’ve only been part of a few class actions but each time, my experience was “We won X amount, here’s your portion”. Not “We won X amount. We’re not giving you your full portion though. We’ll give you an amount that we know and admit is well below what you asked for and what we said we’d give. We might give you the rest, but you’re going to have to work for it.” Of course I’m contesting what they sent. I pay for legal services thru my job and I will have someone take a look at my letter. And I, along with my family, will never, ever buy another GM product as long as I draw breath.
Good luck to everyone else out there dealing with this. Sounds like we’re all in the same boat.
My Chevy Equinox is a 2014 and has this same problem. My mechanic just changed my oil for free and said you have way bigger issues then oil and GM is fully aware of this issue not sure why no recalls have been done.
Kristina,
Where do you stand with your lawyer reaching out to Judge Rosenberg? I received my appeal letter from Analytics today denying my claim for reimbursement of failed cam phasers. Analytics did not specifically detail why my claim was denied, just another “canned” denial response letter!
I believe the vast majority are being denied legitimate claims reimbursements. I am no lawyer, but have to think this is a violation of the the court settlement order!
As others have stated, I will never buy another GM product. I purchased an import and pushing 90K miles w/o a single issue!
Please reply with your status to the court.
I have. 2006 pontiac g6 2.4 ecotec engine with the sam problem too i dont have any oil leaks but im always have to be putting in oil every 1.000 miles too, its been like this ever since i got the car i was about to go take it to a shop until i seen this does any one else having this problem with the same type of car i have
I am assuming you bought it used,that may be the reason the last owner decided to move on which you should consider also.Keep a close eye on the oil consumption and if it gets worse definitely just move on.
For those of us who sent in additional reimbursement receipts, I thought that was extra money that would be owed to the consumer. In other class action settlements, I’ve received money based on the settlement alone and with this one they asked for additional claim reimbursement, which is what the majority of us have done, to no avail. DENIED, DENIED, DENIED! Will we eventually receive money for the initial settlement since all of us have been denied any money for the receipts we sent in? This is so unethical from all involved, the court, GM and the administrator.
Missy,
If you read the Settlement only “Class Representatives” (11 in total) were guaranteed a cash settlement ($4500). They call it a ‘service payment’. This money was specifically set aside for them. No other monetary amount for all other members of the suit is discussed, defined nor guaranteed in the final settlement. I am still fighting my denial as well.
VI. SERVICE AWARDS
The Court grants Class Representatives Ellen Berman, Patrick Sanchez, Mark Stauber and
Sally Stauber, Jacob Ross-Demmin, Jennifer Herrington, Ryan Hindsman, Robin Peterson, Diana
Miranda, Vanessa Maryanski, Rene Mitchell, and Brittany Chambers a service payment of
$4,500.00 each for his or her services as Class Representative. Although Berman is the only Class
Representative named as a Plaintiff in this action, this Settlement resolves all Related Actions and
was achieved through the efforts of Class Representatives across all Related Actions. The Court
finds the service payment of $4,500.00 for each Class Representative to be appropriate, fair, and
reasonable. This amount is being paid by Defendant General Motors separately from the funds
made available to Class Members pursuant to the Settlement Agreement.
Thank you David for clarifying that bit of information. I was also denied twice and that is why I’m confused. Why are we even included if nothing is going out to all of the consumers who purchased and have issues with their vehicles. It seems so pointless for us and in fact it infuriates me but it is what it is and I as well will never purchase a GM or Chevy vehicle.
Unfortunately, they want us included because we give up the right to be in further litigation by not opting out of this suit.
So they got us by the proverbial “balls”! They keep all the money and the consumer learns an expensive lesson, to never buy one of their cheap vehicles again. Thanks for the info!
I will no longer own or buy any General motors corporation vehicles. When they make a defect they do everything they can to fight repairing the cars that they created the defects in.
Do not buy any General Motors cars they are putting profits ahead of everything else including quality of their vehicles
GM recently lost the lawsuit to recall airbags that GM felt they didn’t need to replace. again profits over people lives.
Originally, I received notification regarding the lawsuit but haven’t received anything else. I spent the time requesting receipts from various service departments for my major repairs on my 2011 Chevy Equinox.
I replaced one engine and was told I needed to replace another. But when the air conditioning went out it would very costly to repair both.
I wonder if we all started contacting local TV stations to get the word out about how we have been treated, if that would make a difference? It seems there is a common thread here, no payment. I know there are going to be some cases among us that may have been denied, but most of us on here is saying that they have not received ANY money or very little of their claim. I say let’s get the word out.
I just started having issues with my 2012 GMC terrain oil consumption at 85,000 miles. I came to the dealership where i bought it and was told that it was a special warranty but it expired in 2020. I never received anything that i know of alerting me of this issue. Very dissappointing. I will be in the market for a new vehicle in the next few months, will not be looking at GM. What ever happened to good customer service and reliable products. Its not like these vehicles were free.
As with ALL modern engines that now come with the water thin 0W-20, they burn oil and have early bearing failures.
The cure is simple.
Just switch to 0W-30 from day ONE and the oil burning and bearing damage can be avoided.
These CAFE oils combined with the weak piston rings all new engines now use results in all the problems people report later on.
Toyota, Honda, Subaru, Audi, and on and on have been sued over these same issues and more law suits will be coming.
But while some admit their mistakes and replace engines under warranty, others merely lie and deny and tell customers it’s “normal” for your car to sound like an old beater with 300,000 miles on it a burn a quart of oil every 1,000 miles.
I have a 2015 that just had the same problem. Regular oil changes done and before Next one due, engine blown and need a new one. No oil sensor alert at all. This is not just limited to 2010-2013
How do we get additional class action against GM as they continue to place this engine without repair in their manufacturing. I have a 2014 equinox and have this issue, my vehicle with start jerking when it is dangerously low on oil. I have been told by the oil changing location that this is a common issue.
Of course g m will never learn , people keep buying there crap & bailing them out , it’s a win win for them ,lol ,our government bailed them out with our money without our consent & will do it again ,if we the people don’t wisen up we won’t have a pot to pee in or a window to pour it out of , you don’t have to be nostradamus to predict the future
The engine in our 2013 Chevy Equinox just blew and I’m not even wanting to spend the $6000 for a new one just for this to happen again. This was a terrible design by Chevy. Too small of an engine for too big of a vehicle and that’s just the start of problems with this engine. Looking into this lawsuit. We bought this car used for $8800 and still owe $4200 on it! We’ve had it literally 3-4 months! It’s my sons. His senior year in high school. He’s in a work program needing it to leave school in the mornings so taking the bus isn’t an option. Do better Chevy!
We have the same problem. What your problem is, that the air cleaner needs to be taken off because its creating a lot of condensation in it. Then, if you live in a cold climate, what happens, is it freezes, builds up compression and blows the seal. If you drill a hole in the bottom of the air cleaner, under the PCV hose, and change the seals, it won’t happen again. Bad flaw. Good thing I have awesome friends. I’m watching them do it now.
I have this same problem with my 2014 Terrain. Timing chain has gone out 4 times in 2.5yrs because of this. What a piece of crap and let everyone know to steer clear of these vehicles.
I have a 2013 with less than 60k, oil is going someplace. If I try to trade it in, very dealer will walk away laughing. That’s just wrong!!!
Join the club. 1.6 million of us got screwed in the class action lawsuit.
So if I have a 2013 with 88k miles can I still get in on this? I think I’m getting right on the line even though it was maintained METICULOUSLY from the previous owners.
So I started to have issue with my vehicle last 2 months ago. I started to make oil changes almost every 2 weeks. Than is vegan to jerk. Well now the engine gave out, they told me it was due to the issue you guys are talking about. To fix it, they are asking 6,700. My question for you guys, is it worth it? Or will I have this issue again in a few years?
You will have issues even if you change the engine
I changed mine 2 years ago for about 6000$ cash out of my pocket and my GMC terrain still stops in the middle of the freeway.
This year my car doesn’t want to pass smog check !!!!
I regret fixing it