This new class-action suit, Goldstein, et al., v. General Motors LLC, was filed for the same reason as the suit we covered back in late September. It alleges that cars equipped with Cadillac CUE have screens that are prone to delaminating and cracking, creating a “spider web” appearance on the screen. It was filed in the U.S. District Court for the Southern District of California.
The delamination also causes electrical issues with the screen, leading to it becoming unresponsive. In the initial lawsuit, filed in the U.S. District Court for the District of New Jersey, the delamination is alleged to be caused by a separation of the protective adhesive film on the screen from the screen glass.
Both suits allege GM was aware of issues related to the CUE screens in as early as 2014—not long after the CUE system launched. The automaker issued four Technical Service Bulletins (TSBs) between December of 2014 and October of 2018 related to the issue and included warranty codes in the bulletins in order to expedite repairs. These TSBs say “some customers may report that their radio screen appears bubbled, cracked, or is delaminating. If this concern is encountered, replace the ICS (Integrated Center Stack) by following the SI replacement procedure.”
Dealer records, customer complaints, internal testing data and warranty records related to the problem serve as further indication GM was aware Cadillac CUE screens were prone to delaminating.
The new class-action lawsuit includes customers who purchased the following vehicles equipped with the Cadillac CUE system from GM new:
- 2013-2017 Cadillac ATS
- 2013-2017 Cadillac SRX
- 2013-2017 Cadillac XTS
- 2014-2017 Cadillac CTS
- 2014-2017 Cadillac ELR
- 2014-2017 Cadillac Escalade
The lawsuit claims GM won’t recall the faulty Cadillac CUE screens and has not offered customers reimbursement for repairs. Some owners have paid upwards of $1,500 out of pocket to fix the issue, even when their vehicles were still under warranty in some cases. The suit also alleges that GM’s fix, as noted under the TSBs, is inadequate, as the replacement systems have the same exact same defects as the original system. This could leave customers on the hook for more repairs in the future.
Source: Cadillac Society