A class-action lawsuit has been filed against General Motors over issues with several late-model Cadillacs and their potentially faulty CUE screens. CUE, short for Cadillac User Experience, is the Cadillac infotainment system used in last-generation vehicles. The lawsuit – Gruchacz, et al., v. General Motors, LLC – was filed in the U.S. District Court for the District of New Jersey and alleges that Cadillac CUE screens crack, delaminate, bubble and become unresponsive.
The plaintiff, Tonya Gruchacz, purchased a new 2014 Cadillac ATS in New Jersey. Within the 4-year/50,000 mile warranty, the Cadillac CUE screen allegedly became unresponsive. After calling the dealership, Gruchacz was allegedly told that the vehicle was no longer covered by the warranty and that it would cost about $1,200 to repair the system.
Gruchacz declined to pay out of pocket for the Cadillac CUE screen repairs at the time, however, she later followed up with the dealership that she purchased the car from several times and was eventually told by dealership staff members that they “see this issue all the time… the screen is not cracked, it’s the laminate.”
This lines up with a previous Technical Service Bulletin (TSB) released by General Motors and sent to Cadillac dealers in December 2014 and August 2017 citing bubbled, cracked, or delaminated CUE screens. The stated repair on the TSB was to replace the screen, indicating that General Motors has been aware of this issue since at least 2014.
It appears that the delamination of the Cadillac CUE screens, allegedly caused by a separation of the protective adhesive film on the screen from the screen glass, causes electrical issues with CUE, ultimately making it unresponsive. The suit cites the following vehicles equipped with CUE:
- 2013-2017 Cadillac ATS
- 2013-2016 Cadillac SRX
- 2013-2017 Cadillac XTS
- 2014-2017 Cadillac CTS
- 2014-2017 Cadillac ELR
- 2014-2017 Cadillac Escalade
Those owners and lessees are encouraged to contact the plaintiff’s representatives in regards to this class action lawsuit. The plaintiff is represented by Lite DePalma Greenberg, and Poulos LoPiccolo.
Source: Cadillac Society