Tesla CEO Elon Musk recently announced that the electric carmaker would offer the option for mobile auto repair. This includes not only services for things like replacing a tire – something typically referred to as roadside assistance, but also bodywork repair, all as part of Tesla’s mobile service fleet.
“I’m actually really excited about our mobile service,” Musk said during the 2019 Tesla Annual Shareholders Meeting last week. “We have mobile service vans that will come fix your car as soon as it breaks down. We’ll immediately send a note to Tesla mobile service and it will be on its way to fix the car.”
It’s believed Musk’s “note” comment is a reference to an automatic notification sent to the electric car maker’s mobile service center via the car’s onboard sensors.
Tesla’s new mobile repair services are already underway. “We trialed it in the Bay Area and have now extended it to the LA area and a number of others for tire repair.”
Here’s how the process works: after the Tesla mobile services center receives notification that a vehicle requires a certain fix, a van is sent to the vehicle’s location, where a technician proceeds with the auto repair. This makes for extremely speedy repair times. For example, Musk says a new tire can be installed in as little as half an hour, all without making an appointment with a third-party repair shop.
In addition, Tesla will offer ‘bumper repair” and “minor collision repair” through mobile services, with the California-based automaker moving much of its body repair work in-house. In fact, Musk says that Tesla just performed its first mobile bumper replacement. “Typically, collision repair can take weeks or months. In this case, it took less than an hour.”
The entirety of the two-hour shareholder’s meeting is available below, and Musk’s comments regarding mobile auto repair start at around the 56-minute mark.
Obviously, General Motors handles its business in an entirely different fashion, relying on dealers to sell its vehicles to customers and then service them. But does the idea of a mobile fleet capable of minor auto repair (such as bumper repair and/or replacement), along with the batch of currently available roadside services, hold any water? You tell us in the comments.