General Motors motion to dismiss a class-action lawsuit filed against it in district court in California has been rejected.
The national suit, initiated by attorney Bob Hilliard, claims the Bosch fuel pump used on certain Duramax diesel trucks and vans is prone to catastrophic failure, spreading metal debris within the vehicle’s fuel system and leaving the owner on the hook for thousands of dollars in damage.
“From the very first time as a brand new vehicle when the customer turns the key and starts the engine, the failure of the CP4 begins,” Hilliard’s suit claims. “Over time, it will slowly and surely burn up, starving the fuel system of lubricant. To intentionally sell a $40,000.00 vehicle knowing it will not only burn itself up from the inside out, tiny metal sliver by tiny metal sliver, and putting the $5,000.00–$10,000.00 cost of repair on the customer is just a new level of outrageous, even for this car company.”
This week, Honorable Judge Jon S. Tigar of the United States District Court for the Northern District of California overwhelmingly rejected GM’s motion to have the class action suit dismissed. Judge Tiger concluded that “the alleged defect is central to the vehicle’s function,” and therefore can be held responsible for any potential defects with the part.
Hilliard believes GM installed the defective fuel pump on purpose and always intended on claiming that it did not know of the problem when brought to court.
“(GM) intentionally installs a defective fuel pump knowing those pumps will fail, and takes the full purchase price from its own customers,” the attorney said. “It gets sued. It then comes into court, scratching its head, and mumbling, “What? Our fuel pump doesn’t work? Why, that’s just shocking!”
The apparent problem with the Bosch pump, known as CP4, is that it was designed for use with European diesel fuel and U.S. diesel fuel is not compatible with it. The suit claims the U.S. diesel fuel does not allow the pump to become properly lubricated, wearing it down and causing metal shavings to enter the vehicle’s fuel system.
The class-action suit includes the following vehicles:
- 2011-2016 Chevrolet Silverado 2500HD (6.6L V8 Duramax LML engine)
- 2011-2016 Chevrolet Silverado 3500HD (6.6L V8 Duramax LML)
- 2011-2016 GMC Sierra 2500HD (6.6L V8 Duramax LML)
- 2011-2016 GMC Sierra 3500HD (6.6L V8 Duramax Diesel Trucks LML)
- 2010-2011 Chevrolet Express (6.6L Duramax LGH engine)
- 2010-2011 GMC Savana (6.6L Duramax LGH engine)
- 2010-2011 GMC Sierra Chassis Cabs/Pickup Box Delete (6.6L Duramax LGH engine)
- 2011-2012 Chevrolet Silverado 2500HD and 3500 (6.6L V8 Duramax LGH engine)
- 2011-2012 GMC Sierra 2500HD and 3500 (6.6L V8 Duramax LGH engine)
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Comments
Every day it gets harder and harder to be a Silverado fan these engineers these days really don’t care an the people in charge aren’t holding them accountable they are really messing up the reputation of a truck that use to be number 1
Yes but no. The folks in charge chased away the good engineers and replaced them with clueless children and unqualified diversity candidates in their quest to social engineer the company. The old engineers cared. The replacements might but are too naive to know what havoc they are wreaking. The leaders care only about profit to fund their autonomous electric vision. This is a kamikaze mission they are on.
The good engineers cost too much ! Just like the good injection pump properly calibrated and set up with proper plated parts designed to run ultra low sulfur diesel.
Where do I sign up. MY trucks fuel pump gave put last year. GM told me they would t cover it. Paid almost $10,000 to completely change the whole fuel pump system.
Chevrolet does not honor the warranty on Duramax engines. Buyer beware.
Chevy never fixed our 6.5 detroit diesels they were court ordered to fix ! They replaced junk pumps with junk pumps ! Buyer beware they do not honor anything diesel !
In thirty years many of these new trucks will be dead sitting in back yards without replacement parts available from factory or 3rd party manufacturers to keep them on the road. And it’s not only GM….Ford/Dodge too
It’s exactly what happened to the 6.5 detroit diese l trucks ! I’ve got one with 100k miles they were court ordered to fix ! As you can see that really worked great ..as far as dodge the cummings will run a million miles I’ve seen 5 come in this year alone with a million one with almost 1.5 million miles so not likely for dodge cummings is a seperate manufacturer so cummings doesnt have automotive manufacturer rules they have general manufacturing rules cause most new commercial generators are run by cummings ! Cummings and dodge will run forever !
I work in the heavy truck industry as a diesel technician and have seen many a 6.7l “Cummins” with the same CP4 pump failures, same applies to the Ford 6.7l Power Stroke as they all use the exact same Bosch fuel system. Why now do you think that Duramax L5P engines are fueled by a Denso system instead of Bosch?
What this is, is failure of General Motors to have Bosch supply a part suited to the market in which it is bring utilized. VW putvits custoners through the same thing.
CEO’s need to have stock bonus removed from their compensation piece, cutting corners to make a huge bonus , risking the safety of it’s customers and no regard for costs placed upon them. GM is driving it’s customers away.
Thats what they did too ! Think this is bad ? The pumps on the 98 99 6,5 diesel are all electronic controlled . The throttle has a mind of its own ! Mines gone full bore at stop lights before ! The upgraded pump was 300.00 more ! They were too cheap they wanted to cut corners and now are being sued and rightfully so !
Oh sure, GM purposely installs known defective parts. If I’m on that jury trial, that is BS from the attorneys.
Not me, I have letters from GM stating parts on our vehicles are known to become faulty but will not replace them.
So I’m with the non GM side of this ! My opinion.
And yet another lawsuit against GM for ZERO CUSTOMER SERVICE !!!!!!
In this particular case they have bosch to testify on behalf of car owners ! The pumps were cheaper pumps not properly plated or calibrated to run ultra low sulfur diesel ! Chevy was offered an upgraded pump but they would have cost chevy like 300.00 more per pump they were not willing to pay ! All stanadynes on chevys 6.5 arent set up to run ulsd either the remaining 6.5s electronic controlled will soon be dead n gone as well unless owners are running stanadyne additive. I’ll guarantee chevy wont fix these with upgraded pumps either they will force the same junk ones down peoples throats !
Guys, if you or any buds own one of these 6.6 diesel trucks, tell them to use a name brand diesel fuel additive. They sell it at the best price at the big truck stops. It lubricates the fuel system, so this could delay or prevent the problem wearing. I used the stuff in the winter only because the very cold temps in the north east means very hard starting after sitting overnight. I had 28 diesel trucks in my fleet, with 9 of them the SG Hino Class 8 trucks rated at 33,000 pounds gross. The engines were big 6 cylinders and had 9 speed transmissions. The fuel additive comes in 2 quart size and really works for faster cold starting at minus 15 F and colder. It removes water which is a big killer of any diesel fuel injection system. Expect to get about 3 to 5 percent better fuel mileage too and a bit more power. It’s worth the cost of the additive if your engine has a crappy fuel pump.
The article does not mention when the fuel pump failures happen. If they are happening after the manufacturer warranty has expired then GM should not have anything to worry about. Customers need to understand what a warranty is for!!!
If the failure happens under warranty then GM should pay for repairs, if it happens after warranty expired then the customer should be pay for repairs.
Why is this so dam hard for you people to understand this?
Fortunately, the law has a different opinion than yours Brian!
Why? Because people are to cheap or not educated enough to understand the real definition of a warranty?
Why can’t you people except this?
If it fails under warranty it’s the manufacturers responsibility, if after it’s the owners responsibility!!!
Why is that hard to comprehend?
The courts should not have a say in this, you agreed when you purchased the vehicle to the warranty it had!!! Now you want this changed. That’s pathetic.
You people need to grow up and be adults!!! Stop being spoiled brats!!!
Because the law says so, I know this is difficult for you to comprehend. Luckily your “opinion” is worthless, the judge’s and jury’s opinion however is worth a lot!
It’s not the law!!! Its a lawsuit and they can present what ever claim they want. The courts sometimes rules for it and sometimes they rule against it.
Its not clear cut!!!
I cant believe you guys back consumers on this!
So let me ask you a question. How long should a manufacturer have to pay for repairs of a vehicle?
3 years, 5 years, 10 years, 15 years, 20 years, 50 years?
A company should only be responsible for their products during the warranty period.
The electric industry is like that, the appliance industry is like that, so why is the automotive industry held to a different standard?
They should not be
You clearly don’t have an f’in clue. Stop being a moron. Consumer rights laws are far reaching, and it’s for a court to decide if GM is culpable, good faith is a part of most transactions, this being no different. You can say it as much as you want, over and over it would appear, it doesn’t change the fact that you are WRONG!
This is actually something that GM should create a special policy on. We see it all too often and is the very reason I will never buy a diesel. I really do not think GM put a faulty part in their diesels… The pump itself works great. The water separator they put in the fuel system is absolutely garbage. It works great unless you get lazy about changing your fuel filter. It’s why, on the LML, if you don’t change your fuel filter and the fuel filter life reaches 0, it will incrementally limit the speed of the vehicle.
The pump was a sub standard cheaper bosch not designed to run ultra low sulfur diesel ! bosch has a pump which has parts plated with a special coating to allow use of ultra low sulfur diesel ! Chevy didn’t want to pay to have the parts coated it was probably 300 extra per pump ! They knew full well it was not calibrated for ultra low sulfur bosch told them ! Now still think they didn’t know they were installing junk parts ? They knew what they were buying from bosch sad part is when they loose this lawsuit like they lost the stanadyne pump lawsuit for the 6.5 Detroit’s they will continue to install known junk pumps and not bother getting the pumps set up to run ultra low sulfur diesel ! Its got zero to do with the filters ! A good percentage of these have a maintenance package sold with them that give you free filters with every oil change ! We had guys get oil changes and inspection stickers for life as a special we ran My family owns a chevy dealership and a dodge dealership ! They screwed me on my 6.5 ill never buy another chevy till they fix it either ! It’s cummings from here on out for me ! 10 years and it’s sitting in my yard I replaced 13 injection pumps myself I recently got back on their case cause stanadyne the pump manufacturer discontinued manufacturing the pumps they call the pump wreckless and dangerous.
Any known defect is a known problem which should be addressed by the manufacturer ! These people shouldnt be forced to have to sue this issue was known yet nothing was done about it in hopes they could sit back and only have a tiny amount of problems from it but the problem wasnt tiny ! Toyota trucks were no longer under warranty but toyota bought them back no questions asked for frames that may or may not have had issues ! I know somebody who sold back for 13,000 and only paid 1500 for the truck ! its called not being a scumbag and taking responsibility for your decisions and actions just because a person understands a warranty and the warranty expires does not mean they know what problems may or may not exist within a product they purchased ! And the company clearly knew what was wrong yet refused to fix it again ! It’s not the first time chevy has done this ! The electronic controlled 6.5 detroit diesel pumps are junk they never fully fixed those I know I own one ! A diesel expected to run 5 to 700k miles implodes at 100k or less ! Real great products
If GM is knowingly installing a fuel pump that does not meet the standards for the US then they are guilty of deception. Yes all things wear out, but it shouldn’t fail prematurely due to negligence on the manufacturers. My son owns a 2002 Ford F-250 with the 7.3L powerstroke with 283K on the clock still running the original fuel pump.
You guys are conveniently avoiding the main topic here!!! When should the manufacturer be responsible and when should the owner be responsible.
The manufacturer clearly puts limits to the warranty, and when that warranty is over it should be the responsibility of the owner!!!
Robert, too bad you don’t know about the crappy 7.3 liter fuel injectors. They cost twice as much as the GM 6.6 liter diesel fuel injectors about 12 years ago. Ours were replaced at only 75,000 miles and caused overheating because they were not putting enough fuel into the cylinders. Engine blew up.
Guaranteed they purchases the cheaper one not set up to run ultra low sulfur diesel ! All to ensure their managers got those new leer jets and a mansion on the lake for Christmas! Meanwhile customers get a blown injection pump ! It happened to my 99 detroit diesel 13 injection pumps later it still wont run and they did zero to fix em even after being court ordered ! Im still waiting 10 years later and I refuse to sell the truck till its replaced or fixed right ! They can’t fix em right cause they never made a good pump for it they just kept replacing junk with more junk doing updates to the pump to make customers feel like they cared but we know full well chevy could care less ! They stole our money and laughed cause we were dumb enough to buy their junk !
And injectors should be replaced around 50k No matter what , air and fuel filters every 2nd oil change, the 7.3 is another great diesel considered one of the best. If you regularly maintain it it will go 700k miles . Chevy cut corners and got caught , Again ! They used a pump that cost a few hundred dollars less cause its not coated or calibrated to run ultra low sulfur diesel !
If they knowingly install a substandard part knowing it will fail shortly afterward then they are responsible for correcting the problem. If they don’t stand behind their products they won’t be in business long. It’s one thing to have a part fail occasionally out of warranty, but to have as many as they have fail over the last several years they know the part is inferior. It happened when the EPA cut the sulfur out of diesel fuel, at which time lubrications was reduced causing fuel pumps to fail. GM could’ve notified owners that they should star using a supplement and none of this would be happening now, instead they kept quiet hoping everything would be ok. They also could’ve changed the pump design for the low sulfur fuel, but they didn’t.
Brian, your an idiot for what you said about warranties
Well mike , Something tells me hes never paid the price of a house for a truck or car so he thinks everything should be cheap or free and it’s ok for manufacturers to intentionally and knowing put peoples lives in danger so long as they dont get caught lying or misrepresenting their products before the warranty runs out its ok they knowingly sold junk that wasn’t built for the purpose it was intended . The pumps were not intended for ulsd they knew it but refused to purchase the better pump even bosch is on the consumer side here !
Something is missing here.
Oh that’s right, I remember when commercials
Total you the truth and you knew what you was buying. American made and it was built to last.
There are many of us who still have those items with no warranty because we take care of them. Not even life is forever.
Let’s see spin a main bearing, oh ok rebuild the motor.
Ah let’s see , ok $18,000.00 grocery list to fix my now defunked fuel system on my 2015 chev Duramax from an idiot Chevy dealer today 11-9-2019” He says if your serious about fixing it , I will work with you.”
Now let me think for a moment. Marketing “lying”
Has become legal now and it’s ok. How With today’s technology and highly educated people be so dumb
Life time warranty – limited life time warranty –
Yep grandad suckers are born everyday.
This time I just had a tree broke off in my behind.
The fuel pump does not belong in the duramax 6.6LTD. My hummer hi 6.5ltd had the correct fuel pump never a problem. The cheap cutting corners to save a few dollars and gm neglected to Even care that the diesel fuel is crap now and won’t lubricate the bosch fuel pump properly. Gm is guilty of putting a lot of lives in danger by turning their heads to the facts about the low sulfur diesel fuel and the non ability to lu fixate the part properly. They should of put lift puns in with it or hatever would solve the problem. I stead they put my life and my families life in danger and wasted over $14k in mo yes we needed for a new roof on our house. Gm- guilty- case closed
My husband used the diesel fuel additive.
I wonder if these owners are using recycled cooking oil
If they were the lubricity question wouldn’t arise.
I actually had this happen to me. Kind of alaraming y’all think it’s not a GM problem. The part is apparently known to fail, which I found out when I was left with almost $15,000 in repairs. When this part fails, it doesn’t just seize up. It explodes. In fact, it explodes so much that it shoots tiny metal shavings through out the engine, leaving you to replace fuel injectors, fuel pump, lines, fuel tank cleaned out, almost replace the whole fuel system. It’s catastrophic failure. Read forums, sometimes it’s happened at 18,000 Miles and other times 5 miles over warranty. It’s a ticking time bomb on when it will happen to yours. It’s a severe safety hazard, complete loss of vehicle happened to me while I was driving, no warning whatsoever.
GM should only be responsible if it fails under warranty. The rest of the time it’s on you
I get warranties. I get when we sign we agree to said warranties. But the issue you seem to miss is KNOWN DEFECTIVE part. Bad designs happen, sure. But to KNOWINGLY place a defective part in your product, refuse to fix it, and then continue to peddle these to the public, is borderline criminal. Everyone here LOVES GM “deep” down. That’s why we post. But their shenanigans are getting out of hand. When they lose our TRUST!? And the nature of the issue won’t leave the customer solving “that” issue, but also all the issues it will cause. And they KNOW this?!?! C’mon Brian, really???
Yes really!!! Defective parts as you say are part of warranties!!!
See my very long comment posted under this article. Lemon Laws will consider Out-Of Warranty cases.
Forget the Class Action lawsuit, just warn the GM Zone office that you will file a Small Claims court action. There are also the federal Lemon Laws, which you should investigate.Find at least 5 others with the same issue, where the engine failed at low miles ( below the warranty expiry date ) and make 5 copies of everything, every copy must be notarized to be legal. You need at least two copies for yourself. Each state charges a different fee to file a Small Claims lawsuit, but it will be faster to the court date than the federal Class action suit. Here it costs $75 and takes about 18 months to get into court, but the person or company that you are suing, must respond to the court within 21 days, (in my country court ) in writing. GM might offer you a settlement by that date, but unless it covers every penny of your costs, reject it. Let a law student help with the paperwork, or spend $100 to $300 to have a very experienced lawyer advise you, but lets you actually file it with the Small Claims court. The Lemon Law thing might be the best, but by dealing with you only in a Small Claims court, GM can keep your settlement out of the media. They will ask you to sign a Non- Disclosure Agreement if they give you an offer. If they offer the full costs in a Non-Disclosure deal, sign it and take the money. Ask for a GM voucher for a huge discount on a new GM truck, on top of the cash settlement. It should be worth at least $5,000 to make it worthwhile, but it must be on top of all the other discounts that GM offers the public to be worth anything.
As per my above comment, if GM offers you a new vehicle voucher plus the cash settlement, you can always sell the voucher to someone else. Use the money to buy a Dodge Ram diesel, with the tried and true Cummins diesel or even the new 2020 Ram 1500 pickup with the new, improved 3.0 liter V6 diesel which has 480 pounds feet of torque. Warning, stay away from the Ford F-250 or F350 diesel engines. Big problems too.
Same thing happened to us. We where 200 miles over warranty. Love our truck but not happy about the cost we had to just go through and 3 weeks of no vehicle. Should be a recall.
You guys are pathetic
You must be a rep for gym because u r clueless
Maybe in addition to better parts from GM we should collectively be asking for better fuel standards from our US/Canadian governments? Not excusing GM but the Diesel fuel in North America is garbage.
Actually us fuel is awesome in that the ultra low sulphur (ie super clean) fuel has enabled us to have fantastically powerful,efficient, clean, quiet diesels to drive. Even the fuel itself does not stink as it once did. However, due to the lower lubricity certain components like the pump need to be of more sophisticated and expensive design in order to last. Using a cheap pump suitable for cheap high sulphur fuel in a us application is cost cutting that will lead to big problems during use. Furthermore designing a fuel system without secondary filtration to catch wear particles from said pump means the customer gets a much larger repair bill when the cheap pump inevitably fails
Your comment seems confusing . Actually you lose HP and fuel mileage with the ULSD Ultra Low Sulpher Diesel, that is what the Class 8 trucks found when the ULSD became the only diesel fuel available. Class 7 and Class 8, heavy truck 7 to 15 liter diesels use a fuel filter and a water separator as standard equipment.
See my other lone comment posted under this article. Asking does not put cash back in the pockets of those who spent huge money to fix a factory defect. Sue in Small Claims court for the fastest result.
The real issue seems that it’s the type of failure. Everyone can accept a part failure but when it destroys an entire system is where this issue is. If GM came out with a TSB about this failure and continued to use the same pump without any improvements, then the plaintiffs have a good argument. Those that have this pump, are there other replacements pumps on the market?
I think Will said it best, the issue is that it is a (or an alleged) known defective. I personally have no problem paying for repairs out of warranty. I mean sure, it’s a kick in the pants but yeah, it is out of warranty. What the issue is is what Will said-it is a known defect that was continually used. Further more, there is no fix for this.
George asked if there is a replacement and the answer is no- the only replacement is the exact same model cp4. The alternative would be to do a cp3 conversion, which involves also getting a tuner and retuning/reprogramming the vehicle so that the computer system will allow the truck to run with the cp3. And GM dealers won’t do the conversion. So if you want to get the repairs done at the dealers, your only choice is to put the same cp4 back into the vehicle.
So say you are one of the lucky ones that have this happen under warranty, great GM repairs this, with the same defective part. Now you are still at risk after having “fixed” the problem because in reality, it is just a matter of time until this happens again and you are on the hook all because they put that same defunct cp4 back into your vehicle. When that happens again, ultimately you would want an improved part that addresses this problem so you don’t have to pay $10k+ to put the same malfunctioning part back into the vehicle. The lawsuit is also addressing the problem that there is no fix for this problem.
$13,000 to repair the damages after my CP3 grenades itself in my 2011 LML!
Well this is my opinion,
Brian, I do understand warranties and at times I wonder if you truly do !!
A warranty on ANY and ALL products is to catch the manufacturing defects, the process defects, the assembly defects.
NOT THE FAULTY DESIGN DEFECTS !!!!!!!!!!!!!!!!!
Sure we ALL know things wear out.
When I worked in the automotive component manufacturing business, we had quality standards we had to follow to assure a quality part was sold to the company who bought our component and if not WE were responsible for the product warranty period.
So lets take GM here,
If GM sold their truck and told the buying public, this truck will only last to the end of the warranty period, GM would NOT sell ONE HD truck !!!!
This truck is designed to last well after the warranty period and is EXPECTED to do so by the buying public !!!
If this part is failing in a GM product and the product design parameters are NOT met, the cost should go to the part manufacturer. ( unless the part was designed, and ok’d by GM in the first place )
If the part WAS designed and ok’d as so by GM, it is back on GM to handle !!!
So back to all your questions about warranty and how long the warranty period should be:
I personally do not even think GM should have a warranty, NO WARRANTY – WHAT !!!!!!
Yes no warranty, when GM actually cared about the customer they fixed the parts that were KNOWN BAD !!!!
People understand warranty get it people understand warranty !!
This is just ANOTHER known faulty part GM is aware of. Who knows if GM was aware of it being faulty at the time of installation or not, but they are now !!
So what does GM do ? Try everything in their power to push the expense on the UNEXPECTED CUSTOMER !!
You see, like me my 2017 HD Duramax is my third, and if this failed before at least 150,000 miles, it would NOT be normal.
The ONLY reason I buy the GM Duramax is it will last.
I have already ordered my fourth 2020 HD Duramax, and expect it to last well over 150,000 miles !!!
Warranty or not !!!!
But again the warranty means nothing to me, now days GM fixes what they want weather you have warranty or not. The GM warranty means nothing.
All GM says now is that is the normal operation of the vehicle and if its is not sitting on the side of the road not moving its fine, BECAUSE AT GM IF YOUR VEHICLE IS MOVING THATS GOOD ENOUGH FOR US !!!!! WE NO LONGER MAKE THE BEST OF ANYTHING JUS BARLY GOOD ENOUGH IF OUR NEW MOTTO !!!!
It is odd that Cummins used a Bosh pump in some of their engine is not having the same issues???
My 2015 GMC Sierra sle 2500HD which I used Stanadyne performance additive in to help with lubrication and performance in my H1’s and my Sierra, maybe that’s why it made it to 108k before the head gasket blew. Perine gmc in Cranbury nj replaced the long block, put 3 of the injectors out of sequence and never changed out the high pressure pipes which I was told by royal gmc where the truck is ha I g the entire fuel system rebuilt. $ 10,129.38 at Perine which they did wrong and I’m still told I must pay for the work. Now royal gmc is charging me $3450 to replace the 5 other injectors and the 3 high pressure pipes. I just found out royal gmc is installing oem parts back in my truck which is an LML engine. Which means if I don’t dump it on someone else, I will be paying for a new engine/ fuel system again and god forbid my 6 year old gets hurt or my 14 year old special needs daughter that couldn’t drag herself out of a burning house. I had a surgery to correct my heart beat. I’ve been in beat for some time now and within the past two weeks I’m back out of beat due to the stress. If I’m paying for a repair I want the right parts installed not the same parts that odviously do not work with this engine. Who do I call to get help!!!
If I would of known I would of had the pump replaced.
Now I have a rebuilt engine and new fuel system and
They put the same pump back in the new engine.
It has to be pulled and the upgraded fuel pump installed. Why don’t they acknowledge the fact of this flaw instead of saying “ just put OEM parts back in on
The rebuild even the ticking time bomb fuel pump.
I have a two year warranty $14,000 later. We all deserve some kind of restitution for the harms done by GM. Shame on you GM. My children were in my truck when the head gasket blew on the highway!
What does your children have to do with it?
Wake up Brian. Ever been in an engine that locked up at 70+ mph? Then you may be scared for your family’s well being if your drivetrain locks up at highway speeds and it’s nothing you have done to cause the problem. Have a wonderful weekend.
Are you asking have I been in a vehicle that has had a blown head gasket? Yes, and it’s no big deal! Kick the vehicle in neutral and pull over!!!
You make a little problem into this huge thing that doesn’t need to be. People have problems with their vehicles everyday on the freeway and they manage to get the vehicle stopped without a problem.
I guess you are just different.
Donald first,
Just ignore Brian, he still can’t figure out why we want anything better than a horse and cart !
Brian there is a lot of difference between a HD truck engine locking up with the HD drivetrain than a 3.6 V6 in a Cadillac SRX !!
Better yet a full load !
You know how you preach about these trucks being work trucks right !!
Well you sit in the seat at 70 MPH with 25,000 lbs on the trailer, when that engine blows and locks up, let alone with a full crew in the crew cab !!
Just another oversite by GM, and with the support of Brian !!
But the GM of today will not do anything for the customer, they will work with the dealer, and with the government, and with lawyers, but not with the customer !!
Just betting with percentages of failures, not ” real people ”
The new GM !!
In my opinion
I’ve driven plenty of trucks with 30,000 pound trailers with engine failures. It’s no big deal.
See what I mean Donald first,
Don’t worry about Brian !!
Plenty of 30,000 pound trucks with engine failures !!
Plenty —-
30,000 pounds ——-
Trucks with engine failures ——
No big deal, just another day for Brian, he probably called GM customer support, and they sent GM engineers to tow him to safety and bought him and his crew lunch to top it off !!
I’m sure it was the best owner experience he has ever had !!
Were you driving a company owned truck? Obviously you didn’t have to pay for the repairs for them. I had to drive a truck like that. It was off the road twice on one long distance trip. Since i got paid by the mile, it cost me, as a driver, not owner. Of course the Max engine was crap from the design beginning for about half a dozen years. You can buy those Class 6, 7 and 8 trucks for dirt cheap, because of the ongoing problems with the engines.
How do we get paid on this. My truck blew up at 30k miles at An inner section. Shavings through the whole engine. Complete disaster. Almost $20,000 in repairs on a truck I bought new. 30k miles and dealer told me they don’t cover it………….. how do I collect on this??? This is my first and LAST GMC. 2015 GMC 2500 HD Denali Duramax. 30,000 miles blows up!!!!!
Steven. First make a phone call the GM HQ public relations dept. write down all names and exact times that you talk to these people. If you don’t get a phone call back within two days, contact the state or regional manager for fleet sales. Forget the phone number contact used by the public, stick with the Fleet department, it saves time and aggravation. Next contact your state or county small claims court to start to file a claim against GM. Warning, do not settle for one dollar less than your total costs, including any rental vehicles, taxi costs to and from the dealership and every other expense, no matter how small. where i live in Toronto, Ontario, the County is York, which covers a huge area outside of the city. It costs $75 to file a claim and it allows a legal cost for any lawyer but it is limited to just $500 max as of last year. Add all the costs including the credit card interest charges that it cost you to repair the damage. Here, we are allowed a max claim of $25,000. Claim a small amount for the inconvenience, but the Small Claims court judge may or might not allow any damage fees for loss of use of the truck…..but claim it as part of your claim anyway. It takes as long as 18 months to get to court, but the other party you are suing, GM, would have 21 days to respond in writing to the court. a GM rep or agent for GM may contact you during that 21 day period and make you an offer, for much less than you are claiming in your Small Claims court filing. Remember that you are the boss here, so if it was me and my total costs including interest costs were met during that initial 21 day period, i would probably agree to it. GM does not want this to become a court case, ( AND BECOME PUBLIC INFORMATION FOR OTHERS TO SUE GM ) so they have a good reason to make you an offer during that initial 21 day period for GM to dispute it to the court. Before you file a claim, the federal government has Lemon Laws that protect the consumer. Try to find others that have had the exact same problem and use that info to use in the Small Claims court file, if the Lemon Law does not work for you. The Lemon Law basically means that GM will buy the truck back from you, but the normal wear and tear on tires, etc is charged to you, so it might not meet you satisfaction as the wear and tear fees can be as much as 20 to 25 cents per mile. Here in Ontario, we must file within two years of the problems. I have been to Small Claims court over 36 times as an agent for others, so i know very well how the system works. Good luck and make 4 or 5 copies of every single document, one or two for you, one for the court and one for GM. If you hire a small law firm, tell them that they will get hundreds of more customers if they win for you, so they should charge you a small fee. Do not pay $2,000 for a lawyer, just hire a rookie lawyer through a university who will agree to do it for no more than $300 to $500 max.
How about making sure you have a extended warranty on the truck that covers the repairs in the first place. Then you dont have to complain when your truck breaks down.
It’s pretty simple
Brian claims that you people are not educated enough….
Brian says:
July 4, 2019 at 5:06 am
Why? Because people are to cheap (It’s TOO cheap, Brian) or not educated enough to understand the real definition of a warranty?
Why can’t you people except this (It’s ACCEPT this, Brian)?
Go ahead Brian….keep educating them.
How do I get involved in this or get in contact with this lawyer ? My 2015.5 needs it
Check with the GM regional manager. He is not the last contact, but a step above the dealer. Do some work online and find out about the state or federal government Lemon Laws. This may be perfect for your situation. You MUST have records for any service work, such as oil changes, which is the very first question that anyone from GM will ask you for. God forbid that you are an idiot who went 1,500 miles over your oil change limit. That alone will probably create more problems than you can imagine, for any claim.
Just heard about this so hope I’m not too late. My 2012 Silverado 3500 LTZ with the LML Duramax went down in 2014 at around 50k miles. Factory warranty was still in place plus I had bought extended warranty (2500 dollars waisted). Dealership in San Antonio would not repair the truck because they said they couldn’t figure out what was wrong. Gave me the run around and asked me to come pick it up and see if I could get someone to diagnose the problem and if so they would see if they could repair it. I did as they asked and took it to a reputable place to see what the issue was. They hooked it to computer and told me cp4 failure within an hour of getting there. Called dealership and told them the issue and was told they could repair it at my expense but not under factory warranty ($10,000 was their estimate) or I could try to get the extended warranty provider to cover it which didn’t work either and all this took a very long time. So the truck sat at repair shop for about a year after I paid to have it diagnosed and fought with GM about repairing it. Finally gave up and purchased new pump and other parts and replaced myself. I was out several thousand dollars in expenses just in parts plus the years worth of having to rent another truck to work out of while mine sat unusable. I still feel like I was treated unfairly and lied to by the dealership. I am a lifelong GM owner and will continue to be as my next truck will be another GM product. I still have the truck but I am getting close to 100k miles and wondering if it’s about to fail again. I hope GM makes this right.
Also before anyone says “why didn’t you take it to another dealership “. I called 3 others and was told if the dealership I bought it from wouldn’t cover it then they wouldn’t either.
I had a 2013 gmc duramax had 138 thousand when my injector pump come apart in the fuel system ,The cost was 8773.00.
Talked with Gm about it and they did nothing, always been a Gm owner have had several new ones but this situation turned me away from GM. Very disappointed.
2012 Chevy Silverado 6.6 diesel
108,700 miles total fuel pump failure
Just had a oil change and All filters replaced the week before, All services were done by the dealership at the correct mileage when it was due.
So changed the fuel pump and stop complaining. Or do you not know how to do that?
Brian, do you work for GM? It cost $9,000 to $,10,000 to buy the optional GM V8 diesel. Plus there is local sales tax on that huge amount and…….finance charges over the 5 or 6 year term, meaning owners are paying about $13,000 to $15,000 extra total….just for that engine. Let’s not forget the huge drop in resale value for any GM truck owner trying to dump his truck with a blown engine. Add another $5,000 to $7,000 drop in value for that issue. So, the total loss, in real money terms is about $22,000 plus loss of use when the truck was in the shop, not getting properly fixed at GM expense. Did you forget that fleets such as governments get an automatic extended warranty from GM on the drivetrain of any engine? Guys like you are willing to be useful idiots for large corporations. I’m just being honest, since this is a serious quality problem of thousands of GM truck owners. For many people, they could take that $22,000 and use it as a down payment on a second house to get extra income.
Nope, I dont even work in the automotive industry!!! You call me a idiot and you weren’t smart enough to buy a extended warranty!!! No you are the stupid one here, and you expect GM to take care of your lack of intelligence.
Does a extended warranty cost 22k? Nope so who’s the fool? You are!!! If you had a extended warranty this problem would be GMs. But because you didn’t it’s your problem. Now be a adult and fix the problem and stop complaining.
Brian, i was smart enough to not buy the GM truck with a diesel. So, i’m not the idiot. You various comments are so flippant, it proves you don’t understand the suffering of others.
Brian, can you buy a extended warranty over 100,000 from GM ?
And again people
DO NOT let this Brian get under your skin, he is irrelevant.
But remember when buying your next GM truck or GM vehicle in general that :
The reality of the year 2019 is :
GM no longer makes vehicles to last longer than warranty !!
I think there should be a law or something that mandates a vehicle dealership has to disclose this.
If the GM dealerships disclosed to the customer that GM vehicles no longer last past the warranty period there wouldn’t be this trouble.
You see the reality is, like C8.R would say,
Most people still think GM is a reputable company.
Most people still think GM vehicles have warranty just to fix the premature failures.
To all you people on this post.
Just to let you know, if you haven’t figured it out already.
The GM warranty even if you have one left will not do you any good ( look at the junk GM 8 speed transmission )
The GM vehicles of today are only designed to last the warranty period.
Look at the GM lease, 3 years 36,000 miles. Then GM sells the vehicle to someone and GM is done with it.
Even GM does not want to be stuck with a GM vehicle out of warranty.
Sorry people having troubles, I to have had troubles, and relies GM has HORRIBLE customer support. Or really GM has ZERO customer support.
Buyer be ware !!!
IMO
This is not the case, all of my cars have had GM warranties and every problem I had was fixed at the dealership with zero cost to me.
If you are dumb enough to buy a car or truck without a extended bumper to bumper warranty then you get what you deserve if it breaks.
I had an extended warranty and at 51,632 miles my CP4 failed. The dealership replaced the injection pump, fuel lines, fuel injectors, fuel rails, cleaned fuel system and installed new fuel filter. It was covered under warranty so therefore replaced with oem. 3 days ago (2 years and 1 month of first replacement) my CP4 failed again… at 101,248 miles! By no means should it only last 50,000 flipping miles!!!! My last 2 diesel trucks were Fords. The first one was a 5.4L that I sold right under 160,000 miles with the original fuel pump, injectors, etc. The 2nd is a 6.0L PowerStroke that has 190,250 miles on it and the fuel pump & injectors didn’t need replaced til 140,000 miles (surprisingly for this engine). My point is that the Duramax is going to be on it’s 2nd fuel system at just above 100,000 miles and that in itself is a defective fuel pump, and the fact that it destroys the entire fuel system!! This one will be out of pocket with a quote of $8,350.
You talk really well out of your butt. Not everyone can afford 3k for an extended warranty and a duramax/Allison combo should last more than 108k miles.
My hummer h1’s went to 150k miles Plus with me performing regular service and are still running strong without head gasket problems or fuel pump problems or fuel rails filling with metal shavings. This vehicle showed no signs of any problems then one day just imploded. Duramax 6.6 L TD’s dont normally do that around 100k-150k miles. They are strong, reliable engines. I have a 65 Gto with tri power, do you suggest running 10% ethanol fuel in this engine? F no. It gets ethanol free gas and 5 gallon s of racing fuel in every full tank to raise the octane level so there are no knocking or pinging. The diesel in the US has changed. It does not have the lubricating properties it used to have and this is where the problems start. I even run stanadyne lubricant in my diesel and it blew up due to this cp4 fuel pump.
I speak the truth. 3k very 15k in repairs you tell me
Nothing is guaranteed to work past the manufacture warranty
Brian you have got to be the biggest jack off I have ever seen on any forum. I imagine if this problem happened to your whiny little spoiled ass, you’d be complaining too. You’re probably some douche who works for gm that gets all his shit taken care of bc you’re sucking so much cock around the work place. After someone buys a 40-60k truck, they should not have to fork over another 10k+ to repair it bc of a cheap unreliable part that if fails, ruins your whole fuel system. You have nothing useful to contribute to this besides arguing. You’re a bum. The worst type. Get a life instead of arguing against middle class folks who are actually experiencing this problem and can’t afford to pay for someone else’s hick up. I imagine every single person on here NEEDS their truck to make money or provide for their family. Youre arrogant
There is a part for around 250 dollars that will save your fuel systems. It’s an extra filter that attaches to your cp4 in the case of an “explosion”. It’s a double screened 25 micron filter that’s tear proof to keep out shavings. unlike the factory single Screen 80 micron filter that can tear and let mass amounts of debris flow throughout the fuel system if the cp4 fails. I’m ordering my bandaid for my cp4 this week and WHEN my cp4 does fail I’ll replace with a cp4.2 with another bandaid filter or a cp3 conversion for piece of mind. No one should HAVE to do this but it’s a preventative measure that could save you a lot of headache and dealing with people who don’t care about consumers like Brian. What’s sad is us owners have to research to obtain this info bc lazy irresponsible gm and part manufacturers don’t warn you until it’s too late.
These CP4 pumps were used when the duramax went fron solenoid type injectors to the piezoelectric injector. due to fuel requirements of the peizo injector. Duramax tightened the tolerances of the pump. That is where this problem comes from. It was not intentional. The who has the best diesel game is very high stakes for the players. It was an engineering mistake. In 2017 GM redesigned the entire fuel system. Cleaned it up considerably. That said I own a 2013 3500HD Duramax LML. I was a tech in GM dealerships for 29 years. I specialized in Duramax. These were a pain in the ass. I hated doing these jobs. I cant believe they have a fuel system that can fail and damage things this badly. its like having your engine blow up and it takes out the transmission, hvac system and rear axle. I hope something comes of this. It was a huge mistake.
What many who comment on this fail to understand is that a diesel, when designed properly should easily get 200K-300K miles with little or no issues, much less major ones such as this. Diesels routinely have 500K miles before major and costly issues arise. General Motors’ commercials and brochures emphasize their diesels durability, strength, and longevity leading potential customers to believe paying an extra $7K for the diesel option to be a wise and prudent decision. Certainly, I didn’t expect for my 2011 Duramax’s fuel system to take a crap before it hit 100K miles, but it did at 99, 779. My truck was well maintained and I met and, in many cases, exceeded General Motors maintenance recommendations in the owners manual. General Motors knew many years ago that the CP4’s design was leading to costly problems for its customers, but failed to issue any kind of warning to help prevent catastrophic fuel system failures. I routinely changed my fuel filter well prior to the recommended 2 year period and the display never read less that 40% life for the filter. Had GM notified their customers that they should change their fuel filters every year or 6 months or 10K miles, many customers would not have had to pay out $8K-$10K for repairs. GM could have also recommended customers add a diesel lubricant additive instead of staying silent and customers not use any fuel additives as per their owners manual. To further demonstrate GM’s lack of concern for their customers, while researching the CP4 failures, I also discovered a recall for my truck that involves the ignition switch staying in the “on” position that could cause major issues; however, GM has yet to issue a recall for my vehicle for this issue either. I’ve also had my truck recalled for the Takata airbags; however, the local Chevrolet dealership continues to tell me that they haven’t received the necessary inventory of airbags to replace them in my truck. After 2 years waiting on airbags, I highly doubt they will ever be willing to replace them thinking if they ignore us long enough, we’ll forget or just give up. I doubt seriously General Motors intentionally designed the CP4 to fail; however, they damned sure could have warned us of the small measures we could take to prevent this failure from occurring, extended the life of the pump, or install a less costly device that would have minimized the damage and repair cost, but they didn’t and that’s the rub.
Is anyone here in a position to recommend Sexy Teddies? Cheers xxx
How do we join the class action law suite? My husband’s engine blew with only 140K miles on it do to the fuel pump coming apart and leaving slivers of metal in the engine and then caused the injectors to burn a hole in the top of the piston. We had to pay $26,0000 for another engine including putting on a new turbo and fuel pump.
Going through this now with my 2015. Im being told it’s going to be $10k to fix. The dealership said they will try and get GM to cover some of it and he has done around 30 this year! Such BS! Truck is barley out of warranty and doesn’t even have 100k miles on it. Always been a Chevy guy. Think it’s time for a change.
Im not sure if GM should bear all responsibility for the shortened life of the DI pumps like I first thought when I started reading this lol reason being that these pump desings had been agreed on conceptually before the government lowered the limit of sulfur in df and once manufacturing has begun, a revision can prove too costly and not practical, just saying. They should however provide some remedy for these pumps . Maybe recondition them and sell tjem in Europe lol
15k to fix my duramax for this issue. Lasted 160xxx miles. I have been a die hard gm fan but this hit the pocketbook hard. Still gonna drive it because i love my trucks. My 07.5 duramax has 350xxx miles and is going strong