The defect: The Express and Savana models affected may feature tempered glass instead of laminated glass in one or both of the rear-quarter windows.
The hazard: Tempered glass increases the risk of injury in the event of a side-impact or rollover crash. Additionally, the vehicles do not meet Federal Motor Vehicle Safety Standard for “ejection mitigation.”
Affected components: Rear-quarter windows.
- 2016 Chevrolet Express
- 2017 Chevrolet Express
- 2018 Chevrolet Express
- 2019 Chevrolet Express
- 2016 GMC Savana
- 2017 GMC Savana
- 2018 GMC Savana
- 2019 GMC Savana
Number of vehicles affected: 1,159
The fix: GM will notify owners of the affected vans and instruct them to take their Express or Savana to a dealership. There, a technician will replace the tempered glass windows with laminated glass as needed free of charge.
Owners should: Await notification from GM. The automaker has not provided a schedule for when it will send a notification to owners yet.
Owners can also contact customer service with questions by using the following information.
- Chevrolet Customer Service: 1-800-222-1020
- GMC Customer Service: 1-888-988-7267
- GM Recall Number: N192218960.
- NHTSA Toll Free: 1-888-327-4236
- NHTSA (TTY): 1-800-424-9153
- NHTSA Website: www.safecar.gov
- NHTSA Recall Number: 19V387000