Chevrolet, Buick Above Average In Latest J.D. Power Quality Study
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The 2019 J.D. Power Initial Quality Study is out and it’s rather good news for Chevrolet and Buick. Looking at the bigger picture, General Motors as a whole faired pretty well.
The latest study placed Chevrolet and Buick above the industry average. The IQS looks at problems reported per 100 vehicles with the average sitting at 93 problems per 100 vehicles. Chevrolet came in sixth with 85 problems per 100 vehicles and Buick ranked 11th with 92 problems per 100 vehicles.
GMC and Cadillac were further down the list, but not in poor shape. GMC just missed the industry average with 94 problems per 100 vehicles, putting it in 12th place, and Cadillac placed 17th with 100 problems reported per 100 vehicles.
To put those rankings into perspective, Genesis, Kia, and Hyundai rounded out the top three spots with 63, 70, and 71 problems per 100 vehicles. In fact, it’s the second year in a row the three Korean brands rounded out the top three. Other domestic brands include Ford in fourth place with 83 problems per 100 vehicles, Lincoln with 84, Dodge with 90, and Jeep with 100, and Chrysler with 113 problems per 100 vehicles.
Compared to the 2018 rankings, Chevrolet stuck to sixth place, Buick jumped from 16th place, GMC rose from 21st, and Cadillac fell from 12th place.
J.D. Power surveys new owners and lessees after 90 days of ownership and asks them 233 questions grouped into eight categories. Problems include major issues with the powertrain, and minor issues with infotainment and Bluetooth connectivity.
GM as a whole ranked well with a handful of vehicles taking the top spot in the respective category. The Cadillac Escalade, Chevrolet Equinox, Chevrolet Malibu, Chevrolet Silverado HD, and Chevrolet Tahoe each earned the top spot for their segment with regards to the IQS. GM placed second for the parent automaker to receive the most awards with a total of five. Hyundai Motor Group earned six for first place, BMW Group earned three for third place.
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I guess the headline of this report could have just as accurately been “GMC and Cadillac Below Average in Latest JD Power Quality Study.”
6. Chevy
7. Nissan
10. Toyota
13. Mazda
16. Honda
26. Subaru
30. Mitsubishi
If you listen very carefully, you can almost hear Japanese car fans crying.
initial quality means the first 90 days so this is kind of meaningless.
i wonder how many of these problems can be solved with rtfm.
5 stages of grief. 1st stage denial.
Japanese vehicles have been described as penalty boxes; soul sucking incubuses; the driving equivalent of a root canal. Things reading a manual won’t fix. If it wasn’t for perceived reliability No one would buy the things.
Japanese are not as great as everyone thinks
They don’t need to be great—we have to buy whatever they sell because North America is not capable of keeping up with their own demand.
Darn near everything says Made in China
Durame
If every American and European car company went broke, I would move to a place with good public transportation.
GMC and Cadillac ranked below Hyundai and Kia. Shame on you. Prices for their products routinely run over $50k and have been variations of the same vehicle produced for decades
David
Cadillac and GMC have something Hyundai and KiA don’t
Repeat buyers.
GMC and Cadillac typically rate worse because they typically have the latest tech and features, which means they tend to have bugs. CUE almost always causes Cadillac to lose a few spots in this kind of study.
Nothing special here to be honest. GM is a hard mid-range corporation that has a few pretty damn good models of their cars. But sadly it is still no VAG or Toyota in this case.