Owners of 2010-2015 model year Cadillac SRX crossovers will be reimbursed for expenses they may have incurred making repairs to the vehicle’s headlights after a class action lawsuit was filed in 2017.
This class action proceeding is actually separate from the class action suit over the SRX’s headlights that was recently filed in Detroit. Unknown legal hurdles caused this class action suit to be thrown out in all states except for Florida and California.
Like the lawsuit filed in Detroit, this proceeding alleges the headlights on the 2010-2015 model year Cadillac SRX may have faulty weather seals that erode prematurely, allowing moisture to enter the headlight casing. This may cause the bulb to either dim or burn out entirely.
Owners have complained of dim headlights when driving to the point where some can not use their vehicles at night. The problem also returns once the headlights are repaired at dealers, causing owners to incur additional repair expenses. Furthermore, some Cadillac dealers have refused to fix the problem even when the vehicle in question is still under warranty.
According to Car Complaints, General Motors has now agreed to reimburse owners for any replaced headlamp capsules or lightbulbs, with a cap of up to $1,600 per replacement. The repairs must have been associated with problems caused by moisture and owners must initially pay out of pocket for the repairs.
However both the California/Florida and Detroit lawsuits claim that having the headlights repaired does little to fix the problem, as moisture will simply re-enter the headlight and the dimming issue will return. Car Complaints says SRX owners are routinely faced with bills of around $1,500 to fix the issue, while some have even faced repairs totalling more than $5,000.
The Detroit suit also says GM actively tried to cover up the Cadillac SRX headlight defect and continues to do so today.
Subscribe to GM Authority for more Cadillac SRX news and Cadillac news as this story develops in the coming weeks and months.
Source: Car Complaints
Comments
My Impala 2014 with hid headlights does the same thing !!! They have a problem and they better wake up to the fact.
I’m having the same problem 2011 SRX headlight who do I contact for $1600
I replaced my headilights last year and sent in all the paperwork requested to get my refund. I recieved a letter today, 7 months after submitting it saying I don’t qualify because my Amazon receipt doesn’t note my VIN number. Amazon doesn’t require a VIN number to purchase their headlights and the original letter didn’t say anything about needing it. They know my VIN number, it was on the orginal letter they sent to me. I have left them a voice mail after being on hold for 42 minutes. What a crock.
Exact same with my request for reimbursement. I ordered my headlights from Amazon and had a local mechanic install them. They won’t pay my claim because my Amazon receipt does not have the VIN number.
can you tell me how to contact or who to contact regarding reimbursement?
I brought my car used last year and my headlights does not work at all. Well I should say the lights are so dime that it appears that the headlights does not work, which is very dangerous may I add. Who did you contact? I took my car to a Cadillac Dealership and I was instructed to contact GM and they they would help with repairs but I am unsure who to contact.
Sabrina, look for the comment from Stan meredyk. This may be your only option at this point in time because the deadline for the rebate was last spring. You can also call GM customer service. The # is on their website i think it is 866-522-9559.
Good luck and please post your results here.
They advised Me to go to Cadillac dealership and have it diagnosed and then I can send them the bill and they may consider it but they wouldn’t commit
I filed a claim in class action lawsuit in 2019 and never received any response from anyone. Very frustrating
I was told by the dealership that my car didn’t qualify even though I got a card in the mail stating it did.
I have had the problem with my 2010 srx since I bought it. Tryed to get GM to pay to get it fixed but no response this is very dangerous for me to drive at night if you dim the lights it al most like you turned the lights out l am on a fixed income and can’t afford to pay for this . It’s not my fault but the one who suede fix is GM. NOT ME .
Where did you find the paperwork to fill out?
Start looking on line (YOUTUBE) for out front auto crusaders like Scotty Kilmer’s channel or Chris Fix as well as others and write to their site email.
You can find that in the channel’s section of the column “About” and look for the “details” section where you can get their personal email address.
I’m sure there are others out there that can find ways to get to the right people.
Attack GM’s every site where you can find a “contact us” section and put in your complaint.
BBB their asses (Better Business Bureau)
And any other consumer sites that you can display your complaint.
You also have the government’s Consumer Protection Agency to get on their butts as well.
Nothing is going to happen until YOU attack!!!!
Do your research and get all the pertinent info on how many others have this problem and all the sites complaining about it.
I’m sure GM is not happy that you went outside OEM to get your new lights.
As soon as the new LED lights came out, especially the rear ones for GM cars and SUV’s, I began to notice them going out and not working or partially working.
A new one cost about $800.
They are fixable with a minimum of skill but the lenses are all sealed and glued so you have to cut them open on the seam to get into the guts of it and then, it’s an easy fix.
The LED board is made too thin and they break due to vibration or hitting a pot hole interrupting the LED’s connections. All that has to be done is to solder a jumper wire across the crack or break.
I know this is not your problem stated but for others here with this problem, there is a fix.
There is even a guy on YouTube that shows you how to do this.
Tanya, I had the same problem!!! I also got the TSB card in the mail back in 2020 stating my card was affected so I took it to my local Cadillac dealer, Bomarrito Cadillac in St Peter’s, Mo. The service manager insisted the card was a mistake and my VIN# was NOT part of this problem and they wouldn’t do anything. Fast forward 4 months. We are moving to Florida and on our drive there, the front headlight went out on the car @ 7pm in Atlanta traffic. Had to get a hotel for the rest of the night. Got up in the morning and drove on in to Florida. I made an appointment with Val Ward Cadillac in Ft Myers and the service advisor presented me with a bill ~$4,000!! He asked why didn’t I take it in when the Technical Service Bulletin was sent out. I told him what Bomarrito did to me so he called Cadillac and they wouldn’t do a bloody thing for me. I will never ever buy another Caddy now. My husband has a Toyota and that will be my next brand. My previous Cadillac was a DeVille: I regret ever getting rid of it.
The SRX also has some type of coating on the wiring in the car that attracts rodents. That caused another issue when I first had lice get in the car and chew up the wiring in the air conditioner , and then in the rear tailgate housing unit. That was another nearly $3,000 in repairs.
I got the sane response from cadillac/Gmc about my headlights on my 2012 SRX Luxury Edition. I think they should have paid if your car was built in the time frame they were saying defect was put on vehicle! They want your money and to buy their Brand but at this point i would not buy one because they are showing by their actions they do not stand behind their Brand and really don’t care@
Same problem wmy SRX 2014, I can’t drive it at night. I love the car but practically useless at night. Cadillac please activate the recall to fix this problem.
There is an even WORSE issue with XLR headlights.
Wonder what we can do to get GM to acknowledge and repair those?
The biggest problem with XLR headlights (and tail lights) is there haven’t been any in the supply system for years.
Since insurance companies won’t authorize repairs that require used headlights, a simple fender-bender can result in the vehicle being totaled. Used lights have been sold for up to $5k each to die-hard owners who wish to keep their XLRs road-worthy. With much smaller production numbers than the XLR, ELR owners will face the same problem soon enough.
Early XLRs (2004-2006) suffered from crazed bezels in the headlights which were replaceable under warranty (and later as a goodwill gesture if you sweet-talked a sympathetic Service manager into it, as I was able to do.) The material used in the bezel design was later changed, but the majority of XLRs (and headlights) were produced during the first two years, so most of the used headlights for sale have the crazed bezel issue caused by the HID bulbs. It’s mostly a cosmetic defect, but it ruins the look of an otherwise decent-looking headlight.
Let the Better Business Bureau know so that they can put a poor rating on the car. So no body else buys from GM.
This will be the last GM vehicle I buy, (2014 Cadillac SRX). Truly disappointed that GM and/ or government will not fix safety problems with headlights.
Yeah, you would think that GM by now would have all the best of engineering invested in their vehicles. Especially with so many choices out there now. AND in a high-end vehicle.
THEN, when there is something not up to their “standards”, you’d think they would be bending over backwards to keep up their customer service for loyal customers who outlaid all that money.
I’d be writing a letter to the entire board and CEO as well as the government’s Consumer Protection Agency with your complaint.
You know what they say, “Squeaky wheel gets the grease”.
That is, if GM will supply it. THE grease, that is. Or maybe some spray WD-40.
Such a great way to encourage customer loyalty. GM keep up the great customer relations.
Yep GM ZERO CUSTOMER SERVICE in action.
Makes you want to rush right out and buy up the next Cadillac.
It is a HORRIBLE experience, GM Customer Service, or lack of !!!!
I have gone though so much with this 2011 srx, first the back door, the roof leaked, these headlights, The ball joints, with that stupid magnetic ring.
How many times can you make excuses for a very bad engineered car?
I am 76 and actually sick over it! Help!
I want new headlights from GM, for my 2010 SRX. My keychain flashlight is brighter than the low beams, not even exaggerating.
I have same problem with my 2014 srx I have already changed 10 times the lamp.
I have same issue do not drive at night with this car sad that GM will not recall and fix this is peoples lives at stake here
How about activating a RECALL?
The Best Car in World…Cadillac SRX4
Thanks USA and Cadillac!!!!!
Will be my first and last Cadillac SRX for the very problem of the head lights, and replaced everything on the rear end before 60k miles.
I solved my headlight problem. I bought new headlight assemblies, took out the bulbs and replaced them with LED. 1000 times better than the original. In total it cost me about $700. Do not take it to the dealer!!!! Do it yourself or get a private garage do the change. And I sold my old assemblies for $100. So it was only $600, Do it.
Cheepo GM!!!!!!!!!!!!
Which assemblies did you replace it with?
Cadillac is Car….
Mersedes/Audi/BMV much money No Car!!!!
Mersedes/Audi/BMV Problem,Problem!!!!
The Finest Car…Cadillac!!!!!
Same issue I had with my 2011 DTS. Water got in on my driver’s side and it completely destroyed the entire assembly. Inside was totally rusted and water just poured out of the assembly when I removed it and turned it upside down. Thankfully I found a used complete assembly for dirt cheap but had to drive 200miles into PA to get it. The repair/replacement quotes were completely insane and I’d never pay $1,000+ for some factory lights, FOH. My 2003 Escalade EXT with 235k still works flawlessly! This issue needs to be resolved and extended to other models with the exact same issues.
I have paid for repairs to headlights, sunroof drain tube leaking, tailgate lift module and more because of water issues. Wife wants a CTS and I am saying heck no, not if GM will not support their product and replace/fix the issues.
GM need to have a recall for this problem rather if you tried to repaired or didn’t repair! I have the same problem with my right light for my 2010 SRX with the moisture and water but didnt have the money to repair! GM should fixed regardless with SRX that have this problem! Its a CADILLAC!
GM handle this problem, dont bring down your reputation with #1 car Cadillac!
where did they fix your head lights,they want me to pay 1500 for repairs
I had to go to other small shops or you can get it at the dealer and pay about $1500, but they will refund you the whole amount you need to hold onto your receipt and file the claim with Cadillac Analytics Consulting the number is 1888.322-8934
I called that number and no body answers.
Cadillac dealer, I’ve been charged 1600.This is a factory defect. Why should we pay for them?
I paid $1450 new headlight assemblies both sides, hid and led. How do I get reimbursed class action entry?
Same issue here… My headlights are terrible. I spent money to get them fixed but still looks the same? I will never again buy a Cadillac. 2011 SRX
My 2012 SRX4 has many recurring problems like the media center going black, though replaced three times. It happens constantly.
The lights are completely dim at night. I use the high beams and approaching cars don’t seem to notice. They are as bright as the low beams used to be. It’s frustrating and sad to see this quality of vehicle producing such lemons.
Cadillac used to be a top notch company. No longer!
I’ve contacted the Corporate Office and they refuse to fix these problems and there are others. Like the drain for the sunroof… it gets clogged and drips into the front passenger side, wetting the mat and the passenger’s feet. This was repaired twice!!! I’m about to trade it in for a real reliable and precision made vehicle. Probably not an American made one, either. Our entire family is now talking about never buying Caddys again! We are all highly disappointed, dissatisfied and disheartened!
Where do I submit a request to be in the law suit. We had a 2010 SRX and the headlight did just as stated. The Cadillac dealership stated that due to the mileage they could do nothing. I had to pay $1500 to replace the entire unit. A year later the other side did the same thing for another $1500 bill. I finally traded the car. I still have one of the headlight units in my attic that kept just in case the new one would get damage/broken out, for I just could not paid another $1500 to buy another one.
I’m astonished at the prices people are paying to fix these. I had a 2007 equinox that headlight did the same thing. Bought replacement assembly from rock auto for $135 and spent 10 minutes tops replacing it. I cant beleive the number of people who let themselves be taken advantage of.
The issue is, a 2007 Equinox headlight is a lot cheaper than a 2015 SRX headlight is and is a hell of a lot easier to purchase. It’s not really a matter of getting taken advantage of, it’s more a matter of not having many options.
rock auto has srx headlight assembly for $135 as well.
Sorry, I misspoke. The SRX headlamp assembly for a SRX is $123.
https://www.rockauto.com/en/catalog/cadillac,2010,srx,3.0l+v6,1444598,body,headlamp+assembly,10762
The headlight assembly with the HID cost way more than the halogen bulbs
FYI: There are two different headlight setups in these SRX’s from factory, the halogen setup is less expensive to replace. The HID setup are the $1000.00 headlight assemblies and that is per side and there are not many aftermarket options available for the HID setup. We are a small repair shop in MN currently dealing with this issue.
Thank you for letting me know about Rock Auto, I am going to order there now.
To change the head light assembly yourself you have to remove the grill and bumper. Not an easy thing to do.
Just paid 1648.00for this, sending the claim from in. 15 srx dealer said no moisture issues lights are dim .
I was advised we can wait up to 6 months for reimbursement. And, where can we check the status of our claim? I may try to call the attorneys who handle the litigation in about a month if money is not received.
Any luck with calling the attorneys? I have made calls to a Minnesota location since February.
I have sent ion all my paperwork. I was told that I would get a refund the last of July. It is now the middle of August and no refund. When is it coming?
Good luck on that one. My paperwork was received by GM on 3/26/20, and initially they promised my reimbursement would arrive in July, then it changed to the beginning of August. Now they are saying keep calling every day and maybe they will have some new information!! I’ve requested a call back from a supervisor but no one calls. When I called today, the individual just said “I really can’t help you any further” but feel free to call back every day for status!!
I received a check today! Hopefully this will happen to all of you who have waited since March and maybe we will be happy Cadillac owners once again.
Joan
Who do you contact for replacement headlights
Any Cadillac dealer.
Hope that check clears.
how long did it take to receive your check after you sent in the claim ?
How many months did it take? Just started having issues and I have a 2011 & 2015. Is it worth the trouble? Not sure I can afford both if they don’t reimburse.
I’m getting the run-around too. At least you can get someone on the phone. I resorted to email and they take weeks to respond. Finally received a letter saying that my claim was deficient – things like the VIN not being on my purchase receipt [I bought them online from the GM Parts Center in Arizona] and that they want my credit card statement. [Does it really matter how I paid? kinda hard to shoplift those things]
The letter also stated that if I get denied again, I have no recourse. What kind reimbursement program is that? I expect more than that from GM, but they probably outsourced the whole thing. My deadline for submitting the additional information is Oct 4. I get the feeling they won’t bother to do anything about it until after that date.
Where do I submit my claIm
I put new bulbs the most expensive at autozone and it made no difference. My next thing is that I’m gonna buff the lenses but I can see it’s the inner bulb. When the lights are off it’s black. I have a 2013 SRX
I have the same issue moisture in head light which causes the light to go completely out at times and when its on it’s very dim. GM pretended they had no idea there was a class action lawsuit filed when I called and proceeded to tell me that l would have to repair myself since my warranty had expired $1,700 per head light. I told them my Attorney would be in touch and wouldn’t you know it I received the claim forms in the mail within a few days. Now here is the kicker. When I called to get more clarity, I was told GM will ONLY pay a maximum of $1,600 whether you repair one or both. If your repairs go over the $1,600 you can request assistance but it is not guaranteed. Lastly, you have to have the repair by 6/2/19 and get this you will not be reimbursed until mid AUGUST…. GM should be ashamed of themselves
I am getting a little gunshy reading these comments. I have a 2010 srx , my lights have been on order since April. They finally came and I have an appt on july 25th to have them replaced. HAS ANYONE RECEIVED THEIR CHECK? I was told I am in the system (what ever that means) and because the lights were back ordered They will still reimburse me. AGAIN I AM A LITTLE LEARY.
Be glad you could get a person to talk to. 10 messages by phone left and two emails. One response by email claim was under review. 🤬
I had to repair my 2010 SRX for the exact problem talked about in the article with the headlights. Also, can anyone at GM explain to me why there is no manual way to open the hatchback. It’s bizarre that once the electrical components are damaged (by water also from faulty drains) there is no way to open the hatchback. I have owned cadillacs al my life and can honestly say that I’ll never buy another after having to deal with the stupidity and extremely poor engineering of my 2010 SRX.
We had to replace both headlights at a cost of 1400 each for my wife 2012 not happy about that now how do we go about getting that back GMZZ?
True luxury by Cadillac.
LOL, what a joke!
Where do I and many others for class action suit on C U E failures and $1150.00 replacement, a long with leaking magnetic shocks Cadillac won’t keep customers We’ve traded our 2013 XTS due to high cost of failed systems does anyone at Cadillac pay attention
I stopped buying Cadillac’s after the 2000 model year. Mostly because of quality issues and engine issues. Since 2011 I have been buying Buick’s lower price, higher quality, and more comfortable.
How does this work if you replaced them yourself with aftermarket parts? Buying them from the dealer and spending hundreds of dollars would have out me in the same situation. I had to go aftermarket in order for me to be able to see at night! A lot of money spent just to make those headlights work properly!
We have the same issue (moisture in headlamps) on our 2011 SRX. We also are experiencing paint separation (bubbling) on the front edge of the hood. The hood is aluminum and is not showing signs of any corrosion just bubbling of the paint.
How do we get in on this class action. Replaced bulbs at least 3 times. I tell everyone that comments about this car about the headlight issue. Major liability!
Should have kept the SAAB 94X, they didn’t have these issues. Saab quality. Where GM cut corners SAAB did not because they didnt believe is selling trash to consumers. Did this hurt them financially? Yes it did but at least you knew you were buying a well built, safe, and secure vehilce. GM had a choke hold on SAAB so they have cheap GM plastics but SAAB tried the best with what they had and succeeded until GM through them around in limbo. I’m proud to have owned the Saab I have and still love them to this day.
Has anybody went with aftermarket headlights
I didn’t have a SRX but a chevy equinox with the same leaking headlamp issue. I bought a replacement headlamp assembly from rockauto for $135 and it fixed the issue. You can get a replacement headlamp assembly for your SRX for $123. Very easy to replace, you just need a philips screwdriver and 10 minutes of time.
I don’t where you are buying, but there is no way Rockauto is selling that whole entire system for that price.
Certainly not back in 2014 when I had to replace both sides.
I ended up buying a new set aftermarket through eBay! BIG difference and you can actually see at night! It was a $400 repair but well worth it and if you add HID kit it makes it WAY better!
Since April 2018 receiving my 2010 SRX Cadillac in Orlando Florida which I obtained from my mother as a gift I have since replaced both front head lights 3 times and it’s cost me a little over 1500 dollars. ? Where do you file a report for this reimbursement that your article is speaking of !
Hello !!
The Best Car on The Road…Good Music and Cadillac…SRX4 Jipii!!!!
I know how you guys feel. I just replaced the headlight in my 79 Z28. That thing was damn near nine dollars. LOL
I have 2012 SRX. I’m having the same headlight issues. Hearing all of these horror stories, I think trading would be best for me. Why have a car if the manufacturer doesn’t stand behind it?? They know it’s an issue. Why do people have to pay and wait for their money??
2010 low miles. Two tries to fix leaky sunroof drain of water into passenger floorboard. Water in headlights. I tried to repair twice, but it wasn’t a bulb, it was the ballast. Same story. GM will reimburse $1600, only. Second light repair is not guaranteed. You have to appeal… Seriously lousy service. Stand up, GM! Man up, GM! Do the right thing and issue a recall.
Sheesh!
My ’07 STS had the same issue. You can drill a hole in the casing which helps just a bit (moisture can get out) but is not a perfect solution. Cadillac handles this cases very badly, I heard almost every car maker has this issues with the headlights.
I’ve had my Cadillac SRX 2011 for a year-and-a-half and it’s been in the shop twice and now it’s gotta go back again . I will never buy another Cadillac . I’m trying to trade it in but Everytime. I get it started it shuts down and never starts again.
I could never figure out what drives GM to do a recall ?
So like this, the headlights will burn out while driving without warning, I would think putting human life in jeopardy.
Or the 8 speed transmission lunging at a stop sign or in a garage, I would think putting human life in jeopardy.
Or the old news now, 2 cent ignition spring, that was a recall years after knowing the problem, which put human life in jeopardy.
But now GM is recalling, according to this site some 364,000 or so, pickup trucks for a fire that might start while plugged into a stationary wall, and not while driving, might cause loss of human life, if it burns down your house while you sleep, and you don’t have the proper smoke alarms and escape plans ?
And has done a recall on about same said truck over emission stuff, might cause loss of total human life if the planet burns up in the future ?
I just don’t get the criteria ?
Recall a Cadillac because the heat seat might start on fire, but we were told it would only happen when remotely started and no human is in the vehicle ?
Again I don’t get the criteria ?
So in my opinion the GM recall system still has more to do with money than human safety ?
And who forces them to do a recall for what reason ?
So, So, So, many class action law suits, lemon law suits, again who makes these decisions and to what criteria ?
And as always for almost anyone who has had the privilege of speaking to a GM customer service rep. My heart goes out to you, as that experience is excruciating at times
Avoid GM at all costs I say! I have a 2012 SRX with the headlight dimming/non visibility issue that folks in Florida and California have had the same and settled a class action suit over…was told by GM reps that my car was delivered to NJ not those other states so I am SOL… What kind of company put lives (my teenage daughters who share the car to be exact) at risk over a problem that they have acknowledged in the same car in two other states??? a company that sucks! And who has 3K for a fix that folks in those two other states state is a “short term ” solution. Sure hope my kids don’t have an accident in this car related to night time “in”-visibility or I will own GM…and then close it down! NOT General Moters…Goturmoneyseeulater Moters
Cadillac used to be the “standard of the world”….the “third world” apparently! How is it that GM will not fix a problem with a 2012 SRX in NJ when it acknowledged it has the same problem in Florida and California where it agreed and settled a class action suit??? And who in the hell has 3K for what will be a re-occurring issue. GM: goturmoneyseeulater motors!
What a monumental disappointment. Customer service so long as you are paying through the nose and out the but…..Message: Avoid GM and Cadillac at all costs !!!!!
I have a 2015 SRX and it has gotten to the point where I won’t drive it at night because I can’t see very far with the lights on dim. My husband noticed that the last time I drove it on a country highway, I had very little headlights showing. This is a major safety hazard. GM should take ownership of the problem if they want repeat customers.
My 2015 Cadillac SRX has the same low beam headlight problem that is caused by the internal light lense. Probably from moisture that clouds the refraction lense, that causes not enough light to light the path in front of the vehicle. Like driving without headlights! I have replaced the bulb and cleaned the exterior lenses, but to no avail, and the Cadillac dealership does not want to hear about it. They just suggest replacing the whole headlight assembly that costs $650.00 just for the part, not labor included! How do I enter the class action lawsuit?
I sent in my claim and still have not herd back or receive any reimbursement, has anyone receive anything ??
Rebeca says:
July 23, 2019 at 6:43 am
I too send them my invoice of my repairs that were done back in January 2019, today July 17, I received a letter stating that my invoice was inadequate, its a shop invoice with a number of a legitimate business that has been open for over 30 years, I have my copy at home I’m going to look for it and send it back to them, also they now are writing on the letter that I have to respond by August 1, 2019, when I noticed the problem I went to the dealer and they suggested that it would cost about $3000, that I should shop around, they suggested well I did shop around and I went to a local shop and paid $1640. to have both front light replace. now they tell me my invoice is no good are you kidding me, People they are using every excuse not to pay the claims. save your receipts because these idiots are not going to get away with this.
I had that issue but I bought mine online for about $250
And it took me about 30 minutes to 45 minutes to put them in so it just shows a lot of people just trying to get money from GM
I have a 2015 SRX with dim head light, went to the dealer to see why one of the headlights is brighter then the other but they can’t tell.
I believe the 2007 has the same issue because I have one and had to replace them three times already plus the fog lamps
I sent GM headlight I voice from the dealer and they claim that I haven’t provided proof that my car had the repair done. Sleezy. Luckily I kept a copy and emailed it in. Beware, they’ll try to get out of paying.
I too send them my invoice of my repairs that were done back in January 2019, today July 17, I received a letter stating that my invoice was inadequate, its a shop invoice with a number of a legitimate business that has been open for over 30 years, I have my copy at home I’m going to look for it and send it back to them, also they now are writing on the letter that I have to respond by August 1, 2019, when I noticed the problem I went to the dealer and they suggested that it would cost about $3000, that I should shop around, they suggested well I did shop around and I went to a local shop and paid $1640. to have both front light replace. now they tell me my invoice is no good are you kidding me, People they are using every excuse not to pay the claims. save your receipts because these idiots are not going to get away with this.
I filed a complaint of the same issue. I have not had fixed but it needs to be done. To date, I have not heard anything
Headlights on my 2012 SRX barely even produce any light. I submitted my issue on classaction.org (search Cadillac SRX headlight). Hopefully there is a recall soon otherwise I will never purchase another GM product.
My headlight is full of condensation on my 2012 SRX. This really hampers my driving. How do we go about getting it fixed. I also have a foul smell coming from my vents when the air is on. The water does not drain properly.
Just got off the phone with customer service and they will do nothing to reimburse me on the cost of replacement of my dim headlights due to moisture. They don’t care that it is a safety issue with these headlights.they are so dim you can’t see at night. I had mine replaced at the dealer at a cost to me at $1200.
All SRX Cadillac owners 2010 to 2015 need to file a class action lawsuit against GM and boycott them until they decide to make this problem right and go away for SRX owners. I have had to replace my SRX lights almost every time it rains and I could have purchased a new Cadillac by now with all the replacement lights. Something needs to be done and soon!
I have had the same problem twice on my 2010 SR .
Can someone please tell me where to send the invoice for a possible reimbursement
I had the work done at a Cadillac dealership
Hi I will send you the address and phone tomorrow, I have the info at work, actually I’m gonna see if I have the info on my email
THE NUMBER YOU HAVE TO CALL IS 1.888-322-8934 ITS CADILLAC ANALYTICS CONSULTING, GOOD LUCK!
How do you go about getting this refund for these issues
Same issue with my 2010 srx.
Water (condensation) inside the right lens. Via Utube this is a 3+ hour replacement job.
One Lens run about $350–just the part.
Sometimes I run with the high beam on at night.
I’ve been pricing out headlamp replacements on my 2012 SRX. Pricing is more than I anticipated! I recently spoke with Cadillac store who informed me that GM will reimburse the owners for replacing them as long as the work is performed at a GM Dealership. Is this correct? If I will be reimbursed for this repair I will happily do it! I LOVE my SRX and wish to keep it’s classy flare!!!
Thank You!
This reimbursement is for halogen headlights only not HID which is completely ridiculous! GM was bailed out and this is how they treat their customers?! The 2012 Cadillac SRX is the first and last money I will ever spend on a GM vehicle, American made with defective headlights and they don’t care! I bought a brand new 1998 Ford Expedition had 234,000 miles on it when I sold it , original everything never had any problems. The most unprofessional people I have ever encountered in the 12 phone calls trying to get THEIR problem fixed one supervisor even yelled at me ! Bottom line money is more important than their customers, 300,000 vehicles with defective headlights and they turn their back on them!
So! this is my first caddy I ever purchased and will probably be last only reason is poor headlighting, I didn’t realize I should of googled problems with this vehicle as why should I? I just received letter for reimbursement on replacing headlights that cadillac already new there was an issue with and only reason they are offering reimbursement to customer instead of the dealer is there hoping most folks don’t or can’t come up with the funds for repairs and diagnostics for replacing headlights in hopes it doesn’t cost more then 1600 bucks leaving the balance to owner. I guarantee they didn’t pay for the repairs. Very unhappy on how this is being handle as one service manager/tech deals with warranty on a daily basis just not in the caddy line. You Do realize any one can go to local parts store and get lenses and bulbs and replace them yourself for less then half that cadillac is willing to reimburse.
That only applies to halogen headlights not HID so again GM tap dances around the problem!
I did have a mechanic change the bulbs a ballast and another part and try to seal the outside where it was defective but the $100 bulb lasted a week until the next rainy day. Then the drivers side headlight went out permanently.
Paid $274.99 for BOTH headlights on Amazon. Not factory made but they did work well. Installed myself. Took about 7 hours and a pain. A 2010 caddy and the headlights were REALLY fogged up. Had to drive with high beams on.
Would be happy just to get the 274 back. Sold the car.
I also received a letter for reimbursement for my 2014 SRX Premium. The letter mentioned that the reimbursement is for halogen lights and not HID. I believe we have HID since the owners manual says “uplevel headlights” are HID. There have been no problems with mine. The letter did not mention that there were any problems with the 2016 model. Did 2016 all come with HID’s?
how do you tell if my 2010 cadillac srx has halogen or hid headlights?
I looked in my owners manual. It wasn’t clear but I have the premium package on my SRX and the lights are super bright at night. Which I love to drive with these old eyes so I can see. I think the base and luxury packages do not have the HID lights. My guess is the performance and premium package have the HID lights.
I submitted my headlight claim months ago and have not had received anything back yet. Believe me, it was more than $1,600 as well. In fact, at the same time, I had to have my Q screen replaced for another $1,800. Despite a class action suit and several complaints, GM is refusing to provide reimbursement for the screen.
We are having the same issue – we replaced our headlights as we could not use our 2015 SRX at night – it was very dangerous. We took it and paid out of pocket for them to be replaced, knowing that it might not fix the problem. We were informed about the reimbursement settlement, but have not received any information and are unaware of when we can expect the $1600.00 they are offering. Like you said, we paid more than that, but it sure would help with our current finances. And yes, after we were out of pocket for that essential fix – we then had to replace our Que screen… $2200 later. Zero has been offered for that and quite frankly, this vehicle is perfect for my husband and I (we are retired) but with constant out-of-pocket expenses like this on a fixed income, it’s sad, but we are losing faith in Cadillac! We have been long-time brand enthusiasts and faithful brand ambassadors but this is a bit painful not knowing or hearing from GMC/Cadillac on what to expect and when we will see any $$.
How long does it take to get reimbursed… when can I expect to receive my reimbursement?
I submitted a claim, with proof (receipt) from our Austin Cadillac Dealer who replaced our headlights as we could not use our 2015 SRX to drive at night.
Now, we wait – when can we expect our reimbursement check to arrive – I have been waiting (date submitted) since March 30, 2020.
I 100% agree with Jo Ann. Send out up dates on when reimbursements will be sent out. Mine is a 2010. I deal with this issue a very long time. I questioned this problem as early as 2013. I call Cadillac of America. They asked how many miles on the vehicle. When I told them they told me sorry the vehicle is out of warranty. I asked them to explain how mileage had anything to do with the function of head lights. Cadillac refused to do anything. It was a great expense of $1500 for each light. Cadillac needs to fix this $1500 a light fixture, that is ridicules.
After years of asking what could be done about our dim Cadillac SUV headlights, we were told by the dealer that we would be reimbursed by GM if we paid to fix them. The lights were do dim I had to drive with my brights on at night to avoid and accident.
So I paid the $1,500 to replace the headlights GM based on a good faith belief that we would be reimbursed. We completed the requisite paperwork and sent it in several months ago and still have not received reimbursement. What can we do to get reimbursed?
i HAVE REPLACED BOTH HEAD LIGHT UNITS ON OUR 2015 SRX AT MY COST. HAVE SUBMITTED PAPER WORK FOR THE REFUND BUT NO REFUND HAS BEEN RECEIVED. TRIED TO CALL TO GET A STATUS OF THE REFUND WITH NO LUCK TO SPEAK WITH A REP. LEFT VOICE MESSAGE TO CALL ME AND NEVER RECEIVED A CALL BACK. , O
I finally gave up on my local caddy dealership ( betten Chevrolet) as they could not give me a price on labor to install and couldn’t even give me a price on headlights! I had to physically call back and leave a message for the parts department on headlights cost, after a day they called back and they were $480 a piece and on back order till March! That’s right 2021 march. So went to my local parts store and purchased both that’s right both for $400 bucks and install them myself.
Took about 3 hours to change my first time so how does this cost anywhere between $1600 and $2400 bucks??? And I knew they wouldn’t reimburse anybody
Paid $274.99 for BOTH headlights on Amazon. Not factory made but they did work well. Installed myself. Took about 6 hours and a pain. A 2010 caddy and the headlights were REALLY fogged up. Had to drive with high beams on.
Would be happy just to get the $274 back. Sold the car.
I’M on my 22nd and very last Cadillac. We currently own 2014 SRX and a 2014 CTS coupe. The SRX now has the same headlight problem. I cant believe the problems I’ve had not only with my last two Cadillac’s but the totally incompetent, dishonest and subversive dealers here in Florida .
I have wasted days on end trying to have repairs made both in and out of warranty,
The workmanship is shoddy, incomplete and very dishonest. They tried to charge me for work that was not even performed on the car . They have left parts off the cars when being serviced and they don’t complete the service to GM specifications or standards. They are unbelievable and the management is just as bad.
Has anyone gotten reimbursed yet , I herd they are suppose to start sending reimbursements out Saturday …. but when I called I was told they are still in review…
Going on four months now, with no word or letter from GM. Great customer relations, eh?
How do I check on the claim status of my 2011 SRX headlight claim. The letter said I’d be reimbursed by late July have not heard a peep from anyone.
If they don’t reimburse as they stated they will definitely have law suits on their hands!?!!!!!
Don’t want to have to wait for that though. I just wish GM would pay someone back….anyone back.
Purchased my 2013 Cadillac SRX in mid July. Had to have headlight replacement due to not being able to see on low beam. Filed a claim by having place that replacement was completed and was denied. They filed due to I am being quarantined for the next 14 days.
I have t heard anything from GM. I see some people are getting denials, did that info come in the mail. The original letter said reimbursements should be here around July 20th. Still waiting….
I have made I have made 8 documented calls to check on reimbursement for my headlight issue to no avail. This is getting ridiculous. They owe us $1398 .00. Any suggestions on avenues I can follow to find out status of this reimbursement.
I am owed 3600 for my headlight replacement and cannot get a hold of anyone.
I am so disappointed with my dealer, Bergstrom Cadillac and Cadillac regarding the headlight replacement program scam. I am at the point of replacement but they will not another dime from me. I am looking at a Ford or God forgive me a Nissan. Thanks a lot scum bags. Seems liked they learned a few tricks from our current administration.
I got my 2010 srx lights changed about a month ago , they were back ordered since march , The powers that be said no problem “YOU ARE IN THE SYSTEM”. I sent the paperwork return receipt requested and they stamped it so I know they got it. If they SCREW ALL OF US what is the recourse? THEY WERE THE ONES WHO SENT US THE RECALL.
Delwin, I just posted about this. My new headlamps came in AFTER the refund deadline (thank you, Covid). I sent in my paperwork anyway hoping there is an extension on the deadline. How do you know they “stamped it?” I’ve received no communication from them at all. Thank you.
When I sent it I sent it “return requested’ at the post office that way they had to verify they received it I got a form from the P O where they they stamped it ‘RECEIVED ANALYTICS” and the date
Has anyone received their reimbursement for their SRX headlight replacements? I sent in my paperwork and have received no reply or refund. I’m getting a feeling that another Cadillac will not be in my future. I’m rather sick about it, because it has such potential.
Finally received check this week for headlights.
When did you submit you paperwork? When were the headlights installed?
I sent my receipts for replacement of headlight assembly on my 2013 Cadillac SRX, I was told that I would get reinbursed for it in July it is now August 26, 2020 I haven’t seen or heard anything yet
My headlight on dim was on dim that I could not drive my car at night on my 2013 Cadillac SRX . I sent the receipt and was lead to believe that I would reinbursed in July but I have not received anything yet. It is now August 26, 2020
I just followed up with them and was told I would be reimbursed by first week of next month.
Here is the phone number
1-888-305-1605
So, good news! I finally received my reimbursement check today, 8/31/20. The only problem, they subtracted out the $30 in shop supplies and the $106.12 in tax that the dealer charged to complete the headlamp replacement. I called the 888-305-1605 as instructed. After 25 minutes on hold an individual answered and told me that tax and shop supplies aren’t covered under “out of pocket costs!” Really??? This has been put through the review process for dispute, which takes another 30 days.
I had to replace both headlights on my 2011 Cadillac Srx. I submitted all my paper work for my claim but haven’t receive anything. Why is it taking long for response. Its very frustrating!
I agree. It’s disrespectful! See my comment below. Looks like we have a new date for checks!
CADILLAC/GM GAVE ME A BAD DEALLLLLL DO NOT SIGN A RELEASE AND EXPECT TO GET ANYtHING FROM THEM, especially if you bought the replacement parts and installed them yourself. The headlights on my 2010 SRX started dimming 2-3 years ago to the point I told my wife not to drive the car at night.. I went to several dealerships for diagnostics. They all said it would cost $1500+ to replace but would not guarantee that would fix the problem. I eventually bought the replacement lights through AMAZON and with the help of a friend replaced them over a several day period. ($290 out of pocket + incidentals) It was quite a job. I thought that was the end of it. Then I get this grand letter form GM promising to reimburse me up to $1600.00. I sent in the RELEASE & the documentation asking for $750.00 for my trouble. They refused to pay me anything. Claimed the VIN # was not tied to my AMAZON invoice (duhhhhh). I asked for my Release form back. They couldn’t do that. BUNCH OF CHEAPSKATES SELLING INFERIOR MERCHANDISE
I’ve called 6 times now starting in late July, first 3 attempts I was on hold for 20-30 mins and I received the same response each time “ your check is in the mail”. Finally on the 4th call I was told I would not be receiving a check, I would be receiving a letter saying they needed more info. I asked what info they needed, “associate” couldn’t give me any answers. Fifth call I was told that I would receive a letter stating that I didn’t use a proper dealership. Call 6, 8 days latter, still no letter, I was told it should be mailed sometime this week. Was also told that they may not reimburse me because I used a GM dealership and not a authorized Cadillac dealership. This entire thing is a dumpster fire. $1500 I’ll probably never get back.
Cadillac/GM has also stolen $2100 from me on the headlight recall. I received the letter from them in March about the recall. My headlights were in bad shape and needed replaced. I took my vehicle to the dealership as soon as I received the notice not realizing I had to upfront payment. Fast forward to today, 9/15, I have sent my claim information in several times both registered and certified mail. I have made numerous phone calls to them. They have lied continually. This is such a scam. We as consumers of their product has been taken advantage of. I will never purchase a Cadillac/Gm product again.
Have been waiting since March for reimbursement for Headlights on my 2012 srx 4 Called multiple times and no response from Cadillac, 1300 dollar expense out of pocket..I sent the paperwork including dealership Bill. Does any one have any suggestions .Phone .I was told that i can file in small claims court ,
whenever I have ever had a recall on anything . I never had to pay out of pocket, I should have been more leery going into this thing. My caddy is 10 years old now, guess what I won’t be buying next time.
I sent all document 5 weeks ago and not hear back anything. I am calling them by phone and waiting on the line 30 minutes per a dat but no RESPONSE…! What a great service!!! I sent e-mail them also 2-3 times per a day and not any response too.
I just called and heard the VERY lengthy recorded message. If you mailed in the reimbursement documentation during the month of July, your reimbursement will be mailed out in mid-October.
That date has moved from the end of August, to mid-September, and NOW mid-October. What is going on? If they want us to buy Cadillacs again, they’d better treat us with more respect. Disappointed!
Been waiting for replacement lights for my 2015 SRX. They still are not producing them and won’t be for another couple weeks. Then I find out GM will not cover the replacement cost at all because the litigation has been finalized. I now have to pay $1600 to have them replaced if and when they come in. It’s terrible knowing you pay $50k for a car and it doesn’t have lights that work and I’ve had to have the Q screen replaced twice.
I finally heard from administrator. Because I didn’t do this at a Cadillac dealer my claim was denied. The language in the initial letter is vague on this. My cost was $1124 , but Cadillac wanted 2500. Since I had to shell out I had my mechanic do it. Very unfair and customer service at both administrator and Cadillac is very poor. Need to be a recall as it was not safe to drive prior. Thankfully now is fixed. To those of you still with the problem just buy the headlights on eBay. The unbranded is fine and have local garage put in. Save lots of money
I only need one headlight that’s good to know because I purchased this car in June still paying car notes and can’t drive at night
I have resubmitted my claim and followed up. While my claim is in good standing, there is insufficient funding from GM to proceed with my check. GM at its best, right Mary Barra?
You can always call GM customer Assistance at 800-222-1020
I just did my 2015 Cadillac SRX, bout the two pair of head lights on amazon for $379.97, they look great, better than the original, now I can see the road . The dealer want $2500 to fix the problem and have to pay from my package , no way.
Did they come with halogen, HID or LED lamps? Are they still working? Thanks
Good for you! I was afraid to order those, thinking they would not have compatible electric wiring. I got mine from a dealer in Arizona.
Could you please post the phone number or address to contact them thank you
this is the only time I have ever had to pay up front for a recall that was sent to me from the manufacturer ,had the work done by a cadillac dealership 100 miles away , sent the paperwork in aug 2( because the lights were back order since march) by regestered mail signature required( which was signed RECEIVED ANALYTICS ) aug 6th. have not heard a thing since. LAST CADILLAC for this old boy.
does anyone have a good phone number, to get a person to see where my reinbursement check is…so tired of this crap
888 305 1605 ANALYTICS CONSULTING LLC CHANASSEN MN 55317-2009
It is not a recall It was a class action suit and I guess Cadillac agreed to reimburse up to $1695 per light but a lot of people haven’t gotten it
My letter said it only covered halogen headlights, so the dealership told me that I was out of luck
When I spoke with Cadillac they told me I had to go get a diagnosis and then send it to them but they didn’t make a commitment has anybody dealt directly with cadilac sense June when they stopped reimbursing
YAY, i FINALLY RECEIVED MY CHECK FROM CADILLAC ! The address on the check is CADILLAC DIVISON, GM LLC C/O ANALYTICS CONSULTING LLC P.O.BOX2009 CHANHHASSEN MN. 55317-2009 TOLL FREE # 888 305-1605 I hope it encourages some of you who are feeling taken advantage of or lied to.
Same here. I thought I would be lucky to see anything by Friday 2021.
I’m here to say that I just recently got off the phone with someone at general motors after holding on for 35 minutes to be told that if it’s not repaired at the dealership there’s no way of reimbursement. Please change this GM Scam. In if you sign your paper work an send it in they can’t be held accountable for anything that has to do with your headlights and a collision
The car that I am dealing with right now my ex husband had purchased it two weeks before he died I bought the car from the state was driving at night and couldn’t see for crap so I checked it out and found out about the situation he had bought the car from a Ford dealership fortunately for me they stood behind the car got an aftermarket light and it’s working perfectly fine but it’s disgusting the GM is not standing by this
I am currently beginning my journey to get the headlights fixed. Bought 2010SRX for my son who just turned 16. Any advice is appreciated.
Rockauto.com
Parts:
Part NumberPart TypePrice EACore EAQuantityTotal2012 CADILLAC SRX 3.6L V6DEPO33211C1LAC (332-11C1L-AC)Headlamp Assembly
CAPA Certified$ 115.79$ 0.001$ 115.79DEPO33211C1RAC (332-11C1R-AC)Headlamp Assembly
CAPA Certified$ 115.79$ 0.001$ 115.79
ShippingGround$ 9.99Tax $ 16.00
Order Total $ 257.57
They work GREAT! But you have yo get a mechanic to install.
Good Luck
WE had our headlights replaced at Brenengen in Onalaska, WI and we have not received our check and they said they were suppose to be out by January 1, 2021. We paid them and you are suppose to pay us.
Mu address is:
Sonja Olson
127 Calla Ct.
Onalaska, WI 54650
I have the same problem with my 2011 srx head lights can’t drive the car a night they need to come up with better lights for these suv,s that works redesign them that’s the best fix I think because this problem keeps coming back
I have now reached out to customer service twice and have still not received a response. Sadly this great brand ad company is no longer worth buying from. Quality companies stand behind their product when it fails. My CUE screen is also frozen, another Cadillac common issue. Poor quality manufacturing and design with a premium price. Don’t get sucked in to this racket.
Cadillac should be ashamed of this headlight farce. My lights are so bad in my 2014 srx that I try to avoid driving at night. The you weren’t bad when I first got vehicle, ( bought new) however I think the heat from the factory headlights has damaged the reflective coating in the fixture. An accident waiting to happen.
Why is GM treating people in this manner. They are destroying and sinking their flagship Cadillac. Even seeing people also complaining about there purchase of the new current models. If people stop buying Cadillac these dingalings will just stop making them and move on to destroying the next flagship. Someday they will explain to their grandchildren how important they were when they worked at GM. No wonder the best reputations come from foreign auto makers.
I have the same problem! Moisture in the headlight. I did not put there nor did I make the car. It caused my turn signal and running light to burn out. It has caused my headlight to dim. It is a driving hazard. I submitted a claim in the class action lawsuit. No response. I finally called and was told my car was built at a different plant.. I still have the problem. $2000 to replace?! Really!
This will be the last GM vehicle I buy, (2014 Cadillac SRX). Truly disappointed that GM and/ or government will not fix safety problems with headlights.
I agree! I’ve spent thousands of dollars fixing these headlamps.
I got the card in the mail that according to my VIN number I qualified, took the car in to my dealer and was told that card was sent out on error. My VIN was not covered.
We moved to Florida and while we were on a short vacation up north the lights went out, one completely at this point. The other had been fading for some time. Well no more night driving on our trip which resulted in extra hotel expense.
Took it to the dealership in Florida when we got home and the service advisor questions us on why we didn’t get this fixed earlier in the year when the cards were sent out!!! Ugh! I told him what had transpired where I bought the car at and he called GM. They wouldn’t do a thing for us.
Never ever will I buy another GM product. In fact we got a Toyota as our second car. I’m done with them!
My head lights on my 2014 srx is so dim I cannot drive it at night when I put my lights on bright they are still dim I am a78 year old woman I need help before I get hurt
I can relate, my 2014 is like driving with candles. I taped over the top edge of bright lights just so that I can drive at night without blinding approaching drivers. I haven’t had a chance to test this, I hope it works.
Catch you on the flop.
Was going to try replace light assemblies this winter, but dealer wants $2300.00, not going to happen. I’ll keep trying to avoid driving after dark.
T.
The manufactures a re making these vehicle’s now days, not to last. An they don’t care when they brake down because they have got paid. I think BBB, The insurance company’s, NHTSA, etc. Its said now days they can just take your money for some JUNK they have put together out of plastic!
I have a 2015 srx and cant drive at night.faulty lights