A class action lawsuit has been filed against General Motors in Detroit by three plaintiffs who allege that moisture can become trapped in the headlights of the Cadillac SRX crossover, posing a potential safety hazard.
According to Bloomberg, the lawsuit claims the headlights found in 2010-2015 model year Cadillac SRX crossovers have weather seals that may erode prematurely. This can allow moisture to enter the headlight casing, which may cause the bulb to either dim or burn out entirely.
“Such malfunctions will necessarily result in low visibility at best, which can contribute to injurious, or even fatal, traffic accidents,” the lawsuit says.
Bloomberg’s report also alleges that some SRX owners are “afraid to drive their cars at night” due to this issue.
The filing indicates GM issued a service bulletin for the 2010-2015 Cadillac SRX headlights, but because the vehicle was never officially recalled for the issue, it did not notify owners or lessees of the problem. It says the automaker didn’t upgrade to better production components once discovering the problem, either, and instead choose to replace the components with new versions of the same ones when they broke.
The issue is believed to affect more than 300,000 examples of the Cadillac SRX. If the suit moves forward, the plaintiffs will be able to pursue GM on behalf of anyone who bought or leased an SRX in the 2010 to 2015 model years.
GM has yet to release an official statement on the class action lawsuit. It did not immediately respond to a request for comment when asked by Bloomberg.
Subscribe to GM Authority for more Cadillac SRX news and Cadillac news as this story develops in the coming weeks and months.
Source: Bloomberg
Comments
This seems like a cash grab for lawyers. This does affect driver safety, but it is in no way imminent threat — Pain in the ass – Yes, but to me this is similar to having a light bulb burn out, It’s maintenance. If you have a headlight assembly that is retaining moisture – get it fixed or replaced! Its obvious to see the moisture inside a headlamp – Its your car, you are responsible for its maintenance. If it happened before 4 years or 48,000 miles Cadillac would have replaced it for free. This isn’t an issue that just shows up overnight, or over a week, it takes months and years, and I think the owner should have some responsibility of making sure their car is roadworthy. The best situation would be GM offering the part at cost or even free to the customer for a said period of time, and I hope that is how this lawsuit turns out, I don’t believe anyone should be awarded money.
And Yes, the cloudy headlamp lenses are an epidemic as well, especially on Chrysler vehicles, or if someone installs an aftermarket replacement with lower quality plastic that pits easily. I cringe when I see a nice car with cataracts for headlamps. But then there is a whole new industry that popped up to “clean or Restore” foggy headlamps. They might get upset if the lenses never dulled!
I went with a relative who purchased a new GM vehicle recently and it had moisture inside the headlight assembly right from the start–before it had 20 miles on it. The dealership replaced it the next day. I agree with your statement about GM replacing them though. Sadly, the ones that win in a lawsuit are generally the lawyers. Maybe after enough lawsuits GM will behave (ha!).
This may be your experience – but that is not everyone’s experience. Mine began failing about 4 months ago – out of warranty. When I looked online for resolution – I found this is not an uncommon problem for these cars and for many who had the problem repaired – the problem returned. The entire headlamp assembly must be replaced at a costs into the $1000s. As a SRX owner that is having this problem, I can very much assure you it is most definitely a safety problem in that anything outside of a clear night – I could not see to drive. I even put in fog lights (at a cost of over a thousand) to attempt to make my driving safer. I did not see any sense in replacing the headlamp assemblys only to have them fail again. I’d be happy to have GM fix this. Let me know when they begin to acknowledge the problem. I just got off the phone with my local dealership, who claims to have no knowledge of any such issue.
My Issues is not foggy or frosty light covers. It is the light assembly that is faulty. I have replace with new bulbs, but does not fix the problem. The brights are fine but dims are so low you can’t see. And it did happen IN ONE DAY. One night I could see just fine and the next night they were totally too dim to see if the lights were even on at all. An yes this happened when the car was almost 5 years old and no warranty, but still should not have happened. GM knew about this problem in 2011 and continued to use the same faulty light.
I had the same situation as you did Judith. It all happened at once. No help at all from the dealer. Their suggestion was for me to have my eyes checked. I traded the 2011 for a 2016 with the HID headlights. I was flabbergasted when they put my 2011 up for sale and did nothing to correct the problem.
I would totally agree with that. If it can be proven that GM acknowledged the headlamps are prematurely failing (say 5 years or less) then yes, they should absolutely be held liable for replacing the headlamp assembly or faulty part wherein from the point forward they were aware it was a problem affecting all SRX’s. I’m guessing the Cadillac’s had HID lights since the complaints seem to be lights quitting on low beam, and it not being so much a “cloudy or foggy” lens. If the low beams are barely coming on it’s likely the high voltage ballast that is failing. Especially if the bulb is replaced and the light does not get brighter. Best scenario is payout from GM if it can be proven they willingly kept procuring and installing parts known to fail.
My entire basis of argument prior to this was from complaints I read about cloudy lenses -which would mean moisture intrusion (which is very common, depending on drain hole location, how often the lights are on to heat up the housings and dry them out, and high pressure car washes). Since this seems to be a Cadillac problem only, not Acadia or Traverse, that leads me to think Cadillac started using HID Zenon Gas lamps in their low beams. Other GM brands don’t get this tech for another 4-5 years. HID lights need tens of thousands of volts to create the white hot arc of light in the bulb. So all HID lights need a ballast, just like fluorescent bulbs. Since the entire lamp housing needs to be replaced at such a high cost, the ballast must be internal to the headlight housing. This probably made the ballasts overheat, and deteriorate faster than normal.
If it hasn’t been suggested already, I would install an aftermarket LED or HID light into the factory light housing. Even aftermarket HID lights can be purchased as cheap as $50 per bulb (that includes the ballast). Any reputable mechanic can make this modification. I’ve added “EBay or Amazon” HID lights in my last three vehicles that didn’t come with them from the factory, and I’ve yet to even have a bulb burn out (7 years in the oldest vehicle, 2015 Silverado). My guess is GM will drag this out to a point it hopes most lose interest, with the argument that headlights are consumables and if they last beyond 4 years of warranty they should not be solely responsible.
I’ve got no skin in this game so it doesn’t matter to me. I just get disappointed by most class action suits that make a fat paycheck for law firms and little to no actual resolution for the consumer in the end.
Cars are engineered so well, and prices gotten so high that people are keeping vehicles for more than twice as long as factory warranties cover -and that’s mostly because they are almost virtually trouble free with fair maintenance. It sucks that ALL auto manufacturers, especially domestic, are nothing more than corporations looking for steady and improving returns. They are slowly and steadily removing options of what we want to buy and replacing them with vehicles that are cheaper to build and cost less to produce. So essentially they are telling us what they are going to build instead of us telling them what we want to buy and own. Soon most daily commute and errand driving will be a subscription model, basically a never ending lease. Great for GM, Ford, Et al., but consumers lose… but I guess culture is changing, and there is significantly less excitement around the auto industry as there was 20 years ago. I blame part of it on the fact that 90% of CUV’s look identical (how does that excite anyone?) and part on the fact that unique cars that are exciting to drive and people “want” to own are now >$75,000.
Really went on a rant there, thanks for hanging on. Best luck to you caddy owners, and keep it in mind if anyone is shopping exclusively for used cars, that luxury brands test out tech first, before it trickles down to volume brands like Chevy. There is always inherent risk in a small failure costing a huge repair bill on a vehicle that may only be 5-6 years old. That’s why the Euro , UK, domestic and most Asian luxury market prices depreciate so fast. It seems like a deal paying $30k for a car that sold for $100k 5 years ago, but you should have knowledge to do your own repairs or be prepared for expensive maintenance.
Cadillac did reimburse many people who paid for this repair (the issue being the dim headlights, but the brights working fine)—myself included. But there was a deadline for applying to get the reimbursement.
There have been a couple class actions about this, which is how, I believe, the reimbursement happened at all.
If anyone has bought a used SRX with this issue from a dealership—especially a Cadillac or GM brand dealership, I’d go back at them about it. There’s no way they didn’t know the issue when they sold you the car, and it feels more than a bit messed up to me that they sold it to you without making the disclosure.
Might even be worth suing them in small claims court, if you’ve a mind to.
Your comments are idiotic I own a 2014 Cadillac SRX I’ve driven over two and a half million miles in my lifetime professionally and recreationally this is the worst headlight system for illumination I’ve ever seen in my life I have to constantly drive my high beams on AT NIGHT ALL OF THE TIME. The low beams don’t Luminate enough to see the road in front of you. I’ve changed over an LED bulb and that does nothing it’s a flaw in the design of the headlight assembly with the little lens cover that has a design flaw and allows moisture into the lens area and like a cataract in your eye you can’t see nothing it’s completely cloudy & blurry . GM refuses to recall this I don’t understand why the NTSB has not recalled this GM product. This is o e of the most unsafe cars that I have ever driven in my life.
Well I can assure you I’ve not driven over two and a half million in miles ,but I have a 2015 Cadillac SRX and it’s the all-wheel drive Powertrain not the front wheel.I have had nothing but trouble and the last and the only thing I haven’t done is change the ECM and the PCM but the ECM is just a little golden connector pieces and getting moisture and sending the electrical system to go home Wild the PCM they’re on backorder with no estimated time of arrival that is not available back order with o eta .it’s relaying wrongly , always has things pop up and when I check the computer but it’s never the same thing that’s the problem .too other than that on the ECM it says that if moisture gets in there it’ll send through to the electrical system go haywire.Hell,since about September of 2020 its had to many parts to mention ATM . how could I get jistice. This is just the beg and I currently owe 26,000.
Well you like to chime in with your opinion BUT clearly NOT FROM EXPERIENCING THIS PROBLEM! “It’s maintenance”….REALLY???
However, I DO have experience with this ongoing defect that GM Cadillac continually tries to ovoid responsibility for. I’m sure, if you had to pay out the hundreds of dollars that I have, from continually taking my Cadillac SRX back to the dealership for water and moisture in the covers!! (a top of the line vehicle I spent thousands for!) YOU WOULD DEFINITELY HAVE A MUCH DIFFERENT OPINION!
How many times should I have to take my Cadillac into the dealership for this same issue, before you would consider this IS NOT REGULAR MAINTENANCE??
You can actually see the condensation and water pooled at the bottoms!!
Since when is it considered “regular maintenance” to have to bring your car in every 6 months to have the front end taken apart, headlights dried out, sealant, bulb changes, etc. knowing I’ll have to do it again next season!!
Also, for you to suggest “It is in no way an imminent threat”????
I suggest you try driving your vehicle at night, with ONLY USING THE FLASHLIGHT ON YOUR KEYCHAIN!!
THEN you can chime in with your EXPERIENCED OPINION!
***Your thumbs down rating clearly agrees with me***
Maybe Barra can properly fix all these SRX headlights with all the profits being generated from the grossly over priced pickup trucks and CUV’s like the new Blazer. Or she can you know take a Million less of salary and use it to try and give customers a better experience that paid a lot of money for their vehicles.
I just bought a 2011 srx with 95,ooo miles when my wife drives to work in the morning she can’t see unless she turns on the hi beams, I was wondering if other people had the same issue.
Yes, I have the same issue in the 2014 I recently purchased. Cadillac refuses to do anything about it. Searching for a class action against them right now. It is a HUGE safety concern and should be a recall.
I have purchased a caddy (used) in 2017, it is a 2012 SRX Suv. I saw the letter stating to bring the vehicle in because of moisture issue. My lens are so full I Drive with hi beams after dusk. The dealer said moisture was not the issue. If I want to replace the lens I have to purchase the entire head lamp which is about $1,600! Are you kidding me? Why can’t we just purchased
The housing!!!! I believe the only way to get people to do the right thing is to bring legal action. They knew these plastics lens are a problem! They should have at least created a two part replacement sold separately. SHAMEFUL.
I brought a 2012srx couple of years ago with 100k on it and last night coming back from an xmas party with it lightly raining I could barely see the road. I get on the Internet and find this is a common problem with 2010 to 2015 srxs.
i have this problem. I dont even want to drive the car. Never buying a cadilac again. I drive my older Lincoln MKS rather than this car. Its not even that great.
This is ridiculous, this should not be a lawsuit period!!! If they crack and its after the warranty then put on your big boy pants and have them replaced!
Why are people these days so dam cheap? They think a manufacturer is supposed to build something and warranty it for decades. If it breaks under warranty then make GM fix it but once warranty is over GM should not have to deal with this anymore.
Maybe its because we live in a complain about anything and everything society nowdays!!! I dont know but it needs to stop, take some responsibility for your purchases.
These lawyers should be ashamed of themselves! And it’s a waste of the courts time!!!
Well’ well, well. It appears Brian can’t see the forest for the trees. I work in the automotive repair field and this is very definetly a safety issue. If you want to shell out $1600 for a fix on a car with barely over 100K on it, go ahead. Cadillac went cheap and now are actually trying to run from the issue. I got a letter but it had no start or end dates for the repair and it also said my vehicle MAY be affected. Let us know which dealership you work in and we’ll have the work done elsewhere.
Did the letter have a explanation of what a extended warranty is and why people like yourself should have one?
All of these problems go away with a extended warranty. Bumper to bumper.
Cheap people dont want or feel that they should have to buy one. They just complain until GM caves in.
Brian,
Not all issues go away with an extended warranty. This one doesn’t. I have a Cadillac extended warranty on my 2011 SRX, which just developed this light issue, as someone said, literally overnight. And the extended warranty doesn’t cover it.
As for why people are upset about this issue?
We’re used to replacing certain things that fall under “usual” wear and tear. Headlamp assemblies aren’t one of those things. How many people do you know who have had to have their headlamp assemblies replaced… ever? This isn’t “usual.”
AND, since Cadillac has known about this issue for years and refused to fix it, or even fix it on any of the newer SRX’s (until 2016) once they knew about it, it feels like an even bigger issue and reason for upset.
To my knowledge, they’ve now settled two class-action suits about this issue. You think they would have done a recall to prevent more, if not just to do the right thing (ha!).
Not sure what warranty you have but I have a bumper to bumper warranty that covers all repairs. Next time try getting a better warranty.
Not so every time. We bought our SRX used and the F&I manager wouldn’t even quote me a price on an extended warranty. Be careful when you paint with your “magic, I know all” brush!
Bill
Sounds like you might have purchased the SRX I traded in. I was surprised when the dealer put it on the used lot to resell it. Of course this was the dealer that suggested that I should get my eyes checked.
Peoria Il dealer?
No…..I live in GA…..
I have a 2012 SRX and have replaced the bulbs due to being very dim. It did not help one bit. The power supply for the light is the problem. And yes one light has moisture but only one, and yet both headlights are very dim. After researching the issue i found its the power supply.
This actually is a major safety issue as the projector lights themselves are being “burned out” due to the moisture leak. Replacing a bulb doesn’t fix the issue, and neither does reconditioning the casings. I know because I have tried both. I ended up replacing the entire light casings on both sides. Shortly thereafter I got a letter in the mail from Cadillac, not issuing a recall, but rather asking me to sign a paper releasing them from any liability and offering to replace any replacement costs I had incurred. The letter also offered replacement on lights if I hadn’t done it yet (full reimbursement). I was actually impressed Cadillac reached out. I was already familiar with a lawsuit in California but when I asked my local cadillac dealership about it they didn’t know anything. I figured the lawsuit is what prompted them to send the letter of reimbursement.
You wouldn’t understand unless you experienced it. The high beam bulbs aren’t affected by the leak, just the projector lights, which are your main lights (low beams)… but they literally go “blind”. They turn a milky blue color and won’t project the lights no matter if you have HIDs or LEDs.
Jina, can you provide me with the copy of your letter. GM alleges they sent a letter to me, but I never received it. I have the same problem, yet they said I missed the deadline of June 2, 2019 and are not covering the repair.
It amazes me that you cant comprehend the concept of a manufacturers warranty.
they never sent me a letter either did you get it resolved because I currently have ZERO visibility at night and they dont want to change it for me
Same. I have a 2015 SRX, and this just happened overnight. I replaced the bulbs as well (extremely poor design for bulb replacement). This did not fix the issue.
I currently own a Cadillac srx and I’m experiencing the same issue with the water damage to the head light I replaced it the first time but the same issue has happened again I would like to know what can be done with this issue that I keep experiencing with the truck
GM must be using the same supplier that Honda uses. Their headlights lately are terrible. $1500 LED headlights that fail every other year.
I have a 2010 Cadillac SRX and i have the same problem . The driver headlight is so dim and i avoid driving at nite unless i use my high beams. The cover is always moist looking from the condensation. I’ve searched to figure out how to change the headlight and you either havr to take the bumper off or remove parts from under the hood. Im looking into trading in my vehicle.
I own a 2010 Cadillac SRX and have had lights replaced and they are still dim. I can’t see at night . So for all the negative comments unless you own one you wouldn’t understand. That’s a GM problem not the consumers they should have never used those lenses .
About time I own a 2011 SRX and I already bought over 500$ in bulbs and probably the same for the install since gm made it to where u have to remove bumper to do so, will definitely keep up with story for any recalls
2010 Cadillac SRX owner, the base model low beams are dangerously dim! Drive one then have your say
I have a 2011 Cadillac SRX. I experienced moisture in the headlight casing on the Passengers side headlight at 50,000 miles and had that replaced at the dealership. The Drivers side was checked and i was told it was good. Not being aware of problems experienced by other owners i went on their word and opted to not have it replaced. The problem i am presently having is the Drivers side headlight casing retains moisture, and the low beam bulb is dim and has a cloudy appearance compared to the same bulb on the passengers side of the car. From inside the car looking out at night you see the light beam pattern from the Passengers side but very little from the Drivers side. I have to use the High Beams to provide enough light to see properly, but that causes problems with oncoming traffic it blinds them until they pass and that is not safe for me or my family.
I have a 2011 Cadillac SRX that I purchased used from CarMax in 2014. I’m a night worker so not having Headlights at night was a serious issue for me . I couldn’t go anywhere in my SRX at night and had to drive my husband’s vehicle to get to work. I recently had to pay $3,000.00 to replace both headlights. After saving for quite some time. I want my money back from Cadillac.
You dont deserve your money back!!! Where do these people come from!!! You purchased a vehicle that was almost 10 years old, clearly out of the warranty period.
(And I am assuming you didnt buy a extended bumper to bumper warranty)
How in the hell do you think you deserve your money back? This part failed after the warranty expired!!! Do you not understand this? Or are you like many others to cheap to understand that this cost is the responsibility of the buyer not the manufacturer.
At what point is a buyer supposed to be responsible for the repairs of a car? 5 years, 10 years, 15 years, 20 years.
Nobody complains about this when they buy a TV, washer, Dryer, dishwasher, stove, if the unit stops working after the warranty expires it’s the buyers responsibility to fix it or replace it. So why are cars any different?
And people wonder why cars and trucks cost so much now days, its lawsuits like this that force manufacturers to charge more to pay for these unnecessary repairs on cars they have no business repairing.
You’re wrong. No other vehicle I am aware of has this problem. I have had vehicles 15 years old that didn’t have this kind of problem. It’s a literally defective light and cadillac is recognizing it which is why they have sent out a letter offering to replace headlights for the SRX. It’s actually a problem with the supplier of that specific headlight. They are faulty. Cadillac has stepped up to make it right and whether prompted by a lawsuit or not, they should.
My above comment explains it better. ?
Well I can assure you I’ve not driven over two and a half million in miles ,but I have a 2015 Cadillac SRX and it’s the all-wheel drive Powertrain not the front wheel.I have had nothing but trouble and the last and the only thing I haven’t done is change the ECM and the PCM but the ECM is just a little golden connector pieces and getting moisture and sending the electrical system to go home Wild the PCM they’re on backorder with no estimated time of arrival that is not available back order with o eta .it’s relaying wrongly , always has things pop up and when I check the computer but it’s never the same thing that’s the problem .too other than that on the ECM it says that if moisture gets in there it’ll send through to the electrical system go haywire.since about September of 2020 .its had to many parts to mention ATM. 72 diagnostic errors Within a year. how could I get on my behalf for pain and suffering and loss of work and for everyone else that is also had the same issues. is just the beginning and I currently owe 26,000.
Cadillac issued a reimbursement program for all 2010-2015 SRX’s with headlight condensation problems. Submit repair receipt by 6/30/2020.
We have a 2010 Cadillac SRX SUV, the same thing happened to our car, it was very expensive to repair. We’re very unhappy with this problem. I was told Cadillac wouldn’t do a recall because it was too expensive for GM to fix them all. I want to be a part of this class action lawsuit.
I have the same car, and the same problems with headlights. Cadillac said will reimburse for repairs. Must submit repair invoice by 6/30/2020 . I submitted invoice dated 4/2015 on 3/2020. Got recent mail that I have “insufficient documentation”. This is a scam…they will not pay…th
ey are not selling cars due to Covid 19!
Hi, I received my reimbursement check in August 2020. I originally sent in my repair receipt in April 2020.
You are very lucky. My effort to get reimbursement for repairs are still on-going!
I have a 2014 srx Cadillac with the same issue! I cant see at night with the headlights if it’s dark and totally forget driving at night in the rain! Please Cadillac fix this issue so we can drive at night again..Thanks!
Please let me kno how to be part of that lawsuit. They should have fixed every SRX! Shame on you GM
[email protected] Ty
No GM should not have to the buyer should have to be responsible for the repairs
I bought a Cadillac 2011 SRX from a dealer last year and within the first two or three months it was in the shop off and on due to headlight issues well they replace the passenger side but didn’t replace the driver side which is the lens that always has water in it and it just recently went out again and I am very concerned this is going to be an ongoing thing how do I reach someone to take care of this it only has 68,000 miles on it
Hello! Sry this has happened to you my friend. There was a class action lawsuit started years ago but it has dragged on and on I’ve pretty much gave up. People have died because of these failed headlights. I was told to go to Cadillac dealership and pay $3500 for new lights and Cadillac will reimburse me $2000. It’s all about money to these crooks. Good luck my friend!
I’m having the same issue with faulty lights, they are so dim. I received a letter but I can’t seem to find it. Could someone please send me information on how I get receive another letter. thank you
I have the same issue with my 2012 Cadillac SRX can’t see at night. Very expensive to fix , I want to be part of class action lawsuit.
Yes, I have the same issue in the 2014 I recently purchased. Cadillac refuses to do anything about it. Searching for a class action against them right now. It is a HUGE safety concern and should be a recall.
I own a 2011 Cadillac SRX, There is moisture in both headlights, and one of them is burned out. I spoke with someone at GM and was told that there was no recall and that there was nothing they could do. I also was told that there was no factory defect. Please let me know how to get in on that class action suit. Thank you.
This issue has been known by many dealerships since 2010 . Some owners were replacing the bulbs w/ other higher output bulbs . What about the 2016 models ? Your article only mentions 10-15 . And do the B-Zenon headlights effected . Only SRX owners and their dealerships know more about this issue .
Many SRX and GM have knwn of this issue as well as the dealerships who have been replacing the bulbs w/ higher output bulbs . GM has had what is known in the industry as a silent recall . Now that the complaints have reached theirthreshold does the owners of SRX owners find out in a major way . What about the 2016 models w/ Bi-Zenon lamps , are they also effected ? And yes GM should pay for this , its a safety matter .
I have a 2015 with same issue. I just thought my eyes were failing. I even had cataract surgery and still could not see at night. Just paid $1100 to replace the CUE system..dont even get me started on that issue.
How do you get involved in the lawsuit for this issue?
*********** CLASS ACTION SUIT **********
ROBIN LATORRE VS GENERAL MOTORS LLC
U.S. DISTRICT COURT,
EASTERN DISTRICT OF MICHIGAN
*********** CLASS ACTION SUIT **********
ROBIN LATORRE VS GENERAL MOTORS LLC
U.S. DISTRICT COURT,
EASTERN DISTRICT OF MICHIGAN
How can I get involved in lawsuit. I don’t want money…I just want my headlights properly fixed so that my husband or I can properly see at night safely. However, if we are involved in a nighttime collision before the are repaired…..there will be a lawsuit and money requested in court.
I have a 2011 Cadillac SRX. Both side was checked and i was told it was good. Not being aware of problems experienced by other owners i went on their word and opted to not have it replaced. The problem i am presently having is the Drivers side headlight casing retains moisture, and the low beam bulb is dim and has a cloudy appearance compared to the same bulb on the passengers side of the car. From inside the car looking out at night it’s like I don’t have any lights on. I have to use the High Beams to provide enough light to see properly, but that causes problems with oncoming traffic it blinds them until they pass and that is not safe for me or my family.
Lawsuit information requested PLEASE
I own a 2005 Cadillac CTS and a 2012 Cadillac SRX had the same problem with condensation build up. I fix the problem myself. Had to take the bumpers off to remove to head light assembly to replace the bulbs. I then purchase clear silicon seal the seam around the head light let it dry. Lights are working perfectly fine with no leaks. Dealer wanted 3,000.00 dollars to the job . It cost me 90.00 dollars and my time.
This exact issue with the right headlamp happened to me with my 2012 Cadillac SRX. The replacement headlamp assembly was $1,200! With installation, I was out more than $1,800 because the bulb had blown due to water inside the lens. How can a replacement headlamp assembly cost this outrageous price when GM knew this was an issue.
I have a 2016 Cadillac SRX the only way I can drive at night is to use my high beams.Drivers ask me to dim my lights when I do I am driving in the dark the regular beams I can’t see at night want to be in the lawsuit I also have a 2008 STS same problem
But we still can’t get a lawsuit for they faulty CUE screens for the 2013 and up??
My 2011 SRX has the same issue. 🙁
We have 2014 Cadillac SRX but can on be safely driven in the day time due to the headlights issue. I contacted the dealership about safety concern on the vehicle but was told that there is nothing they can do about it. This should not be happening in America.
GM please fix the problem now, tomorrow may be to late for some SRX owners.
I bought a 2014 SRX last year April and I am having the same issue with my lights. Took it into the dealership they told me that that was the biggest problem that they were having with with the SRX. And that it was very expensive to have it replaced. They’re so dim you hardly know that there are on.
It’s like trying to drive with 2 flashlights as headlights. Your afraid to drive the car at night because if someone would be walking along the road you would never see them. Of course when I went to the local dealership they wanted around $1000 to replace both lights. So basically they knew when I bought the car that there was a major problem with the headlights and never made me aware. Of course you can’t resell it because you would have to disclose to the buyer about the headlight issue
I have a 2012 SRX how can I get in the lawsuit almost had a major accident on the highway lights was very low
I own a 2012 SRX and I have the same problem. Replaced a light after it went out and still looked very dim at night after replacement. I would like to be involved in this lawsuit. I stay in a wooded area it is extremely hard to see at night, I have to use my high beams as well. Crazy part is my husband noticed the change before I did.
My last CTS had this problem, something with with rubber seals going bad and it was a common issue. Fortunately at the time it was covered under warranty but would’ve cost $1,200+ to replace! They really should’ve had a recall since it was a well known issue and happened early on.
I have been dealing with this issue for years…
You would not believe the struggle I have had so many minor accidents due to this issue I have called Cadillac so many times
I have a 2015 SRX and would like to be part of the law suit action ..please tell me how to do that?
Thanks
I have the same problem with my 2011 SRX how can I get in on the lawsuit. I have to drive with the lights on high beam at night.
They need to have a lawsuit on the sunroof leaks and get on the computer components
Burnell
I have 2013 Cadillac srx having low beam problem as well don’t want money just want the head lights replace
Why do you think GM should be forced to replace them? Your car is 6 years old. Out of warranty, it should be your responsibility for the replacement.
I have 2013 Cadillac srx having problem with low beam lights and driving at night just want lights fix.
I have a 2012 SRX and the headlights are horrible at night and in the rain when it’s dark. I want to be apart of this lawsuit. Please send me info.
I have a 2011 SRX and I have been having problems with my lights.
I have a 2011 SRX and I have been having problems with my lights. I can’t see at night. I have contacted GM and they stated there is no recall. I had the bulbs replaced at 119 each and that didn’t work. The whole thing on 1 side is out and I now need to replace the whole set up.
I have a 2011 SRX and have the same issue. I’m also afraid to drive at night
I can’t believe people are willing to pay thousands of dollars to put in a new headlamp assembly when you can buy a new one from rockauto for $133.00. Nothing quit like the stealership experience.
I have a 2010 SRX and have had on going problems with my lights and the moisture issue
How do I get in on this lawsuit? I took my 2014 SRX in to my dealership to have it fixed because the headlight stopped working and I literally couldn’t drive at night any longer. The dealership stated that there was no recall on the headlights therefore it was my responsibility to pay for replacement headlights. I’m pretty sure they are the same model headlights that will eventually stop working as well. Total crap what the dealership put me through over this. Cadillac should do a better job at listening to their customers.
My suggestion is to register your vehicle with GMC, where you’ll find a Cadillac owner’s portal.
About 2 years ago I had to swallow +$3500 to have both headlamps replaced at a Cadillac dealership.
Two months ago I received a letter from Cadillac offering monetary compensation for this repair.
I remitted my claim per the letter and am eagerly waiting for the refund
Please add me to the list for additional information on how to join this class action. I have a 2015 SRX and just paid a crazy amount of money to have new headlight assemblies installed 2 months ago at my dealership. I was advised that GM has known about this issue and failed to do anything about it.
Jazz1 I have a 2011 Cadillac SRX and having problems with water in both head lights. Dealer wants to much to repair them
can only drive during the day. Have to drive other car at night.
I have the same problem…Im afraid to drive my car at night…
My 2010 SRX passenger side headlight failed at 70,436 miles, five years after delivery of new vehicle.
Repair Order states: “Found bulb open. Replaced bulb and still not working. Removed headlamp assembly to test igniter and ballast. Found water inside lamp. Ballast corroded. Installed new headlamp assembly.” Cost: $1,402.
I had the same problems on my 2011 SRX…I was having a discussion with the mechanic…He noticed I was not a spring chicken so he began questioning my eyesight. I guess he figured he could pass the SRX headlight problem off to the fact that I am old and can’t see. That was as close as I cam to having anyone at Cadillac admitting that there was a problem.
So I guess according to him all you people just can’t see….I’ve got two sets of LED bulbs that did not help if anyone wants to try them……
You people who are part of this lawsuit should be ashamed of yourself. Asking GM to fix something that is 5 to 9 years old.
Under warranty yes then GM should fix, out of warranty it should be on you!!!
Why should gm pay for them you ask cause i just bought my 2010 srx and no warranty and they go out every damn time it rains
You just purchased a 9 year old car with no warranty (as is) and you expect GM to pay for repairs. Are you listening to yourself?
I cant believe you people make a issue out of this!!!
Alphonso
I normally don’t leave messages but when I read that one from Brian I thought that was so crazy apparently you don’t understand about a Cadillac a Cadillac can have 100000 miles and nothing should be wrong with it the headlights going out a result of the negligence of GM they just don’t fix their cars the way they used to years ago we talkin about a Cadillac we talkin about Top shelf we talking high quality I had a 2012 SRX and was driving at night couldn’t see going around a curve and my car flipped over due to my headlights being so dim. I only had the car for a month had not made one payment. So you say that I should be responsible for that; you are crazy what world do you live in. GM know that they dropped the ball and should be held accountable. I have a 2014 srx now and the something happen with the headlights and it cost me about 1200.00 to get new headlights. Brian don’t no u but I love you and if you got money like that to throw away that’s on you but the rest of us don’t have money that grow on trees.
agreed Mr. Hairtson. I contacted the lawyers working on the class action lawsuit. I then contacted Cadillac via twitter, included the article about the lawsuit and asked them what they’re doing about it since I have the same problem. They offered to pay 1/2 the bill – still left me with a nearly $700 tab. They know they’re wrong on this issue.
Electrical and water damages are not covered under warranty. There should be a recall on these and did you not see where they know the problem yet continues to sell it as is. My lil water damage I had no clue existed prior to my purchase cost me over 3000. Just because the car set on lot, it not only drained in lights but sunroof and those drains as well and seals were overflowed and caused damages to hatchback. Not only did it cause that but park assist had to be replaced. Now… how in the hell do you say someone is just complaining. I work hard for my money & people that due tend to care where their money goes.
I own a 2011 Cadillac SRX have water in both head lights. Dealer wanted $3,200.00 dollars to replace them. I repaired it myself bulbs cost little over $ 100.00 dollars. Took head lights off car used hair dryer to remove moisture put new bulbs in use clear sealer to around edge’s. So far no problem with water getting into the head lights.
2014 Cadillac SRX has the same problem. I can not see at night and only drive with high beams on. Just too dangerous for me and the public. Definitely a HUGH SAFETY issue for GM Cadillac. Someone is going to get hurt or killed then it will be too late. You think a recall is expensive! Brian definitely works for them or is getting paid. You’ve made your point, now move on … Let me know about the lawsuit, maybe we can save someone’s life.
The fact that the lights dont work is not debatable. What I dont like hearing is this idea that the owner is not responsible for the repairs.
How do you justify not paying for these repairs? The car is out of warranty, you did not purchase a extended warranty, and now some how you figure that it’s the manufacturers responsibility to pay for the repairs.
Can you explain why you feel this way? No other industry has to put up with this crap. When you buy a TV and the TV stops working after the warranty has expired, people dont expect the manufacturer or the place they purchased it from to pay for the repairs.
In my opinion the owners should be responsible for the repairs and grow up and stop complaining about it!!!
And yes if I owned one and I had not purchased a extended warranty then I would feel obligated to pay for the repairs.
ITS CALLED BEING A ADULT!
update: I complained directly to Cadillac (via Twitter with a link to the Bloomberg article) and they covered 1/2 the cost of the headlight assembly replacements (approximately $750). While I’m glad for the assist, I feel strongly that this is an unacceptable manufacturer defect that they should be responsible for – completely.
10/17 bought CERTIFIED ‘15 srx lux. Fitzgerald Annapolis, Md. Shocked driving home at low beam output. After heated debates, stalling and denials they put in bulbs I purchased. Same dim result. Saw one svc. writer smirking as to say you got sc$$$ed! gm would rather pay few hundred death claims rather than fix 300,000 cars. It borders on or is criminal negligence to sell an unsafe hazardous product: one that’s “CERTIFIED.” Caddy is headed for the Oldsmobile and Pontiac boneyard! Plus a year after purchase-paint bubbles on hood caused by manufacturing error. $1,700 to fix! FYI/car is white.
I have an 2015 SRX ! I can’t hardly see at night with my lights if l had known l would not chosen this vehicle!
I still cant believe you people want GM to fix your car after all these years! Haven’t you people ever heard of a extended warranty?
Brian… you’re a moron!! Their are over 300,000 people that have purchased an SRX 2010-2014 that have had the same problem with moisture collecting in the passenger side head lamp. GM knew of the problem but still continued to manufacture the SRX with the faulty Weather seals that erode prematurely.
If this was a isolated issue fine BUT it isn’t.. GM NEEDS TO STEP UP TO THE PLATE AND TAKE CARE OF THIER FAULTY WORKMANSHIP!!! The cost to fix this issue is unbelievable!!! And you can purchase 100 extended warranties BUT THIS ISSUE IS NOT COVERED!!!!
And for your information I did purchase an extended warranty with my 2010 …THIS ISSUE IS NOT COVERED.
With that said I learned that Owners living in California and Florida filed a lawsuit for this issue, and won they are the only ones so far being taken care of… their is another Class Action Lawsuit that was filed in April 2019 that I am going to research…
1. Safety issue
2. Major cost to repair
3. Hurts value in selling… if not fixed
4. Can be stopped and citation issued driving at night with faulty headlights.
So Brian save us from your stupidity on this… and stay silent!!!
that guy must be a troll. the statements are garbage
Nope!!! Good try!!! These are my true feelings on the matter
First of all staying silent is not my deal!!! So that’s not going to happen. You want to call me names so allow me to retort.
I am be a moron as you say, but you are a cheap, classless, pathetic, selfish example of a human being.
At least I have integrity and I dont whine like a little kid.
People like you are what makes being a consumer very hard. You complain about things that you should be taking care yourself. Why dont you people grow up and stop being children. Put on your big boy (adult) pants and pay for the repairs!!! Its called being a responsible owner!!! If the warranty doesn’t cover it, (which is ridiculous) but I’ll play your game. Then be a adult and make the repairs out of your pocket.
If you purchased a TV from best buy and it stopped work one day after the warranty expired and you asked them to replace them. Best buy would laugh you out of the store.
Because they expect you to be a adult, and they would give you two options pay for it to be fixed or buy a new TV!!!
I cant believe we live in this world were people think they are entitled to be given benefits because they dont want to follow the rules.
If you knew this was a problem on the car then why did you purchase the car? Next do so research before your purchase!!!
This is your fault in every way possible!!!
Stop being a dinosaur and grow up and start being a adult!!!
Brian your an idiot extended warranties arent worth the paper their written on.2 nobody buys a used tv dumbass and yeah i bought a suv 9 years old mint with 45000 miles on it which id buy again if it wasnt for GMs deceptive practices…and they’ll pay one way or the other once somebody dies from there deceit..watch the lawsuits multiply…man didnt think they still grew up as stupid as you genius!!!
They are not worth the paper they are written on! They most certainly are. In fact I have a Chevy SS in the shop right now. The repairs are being paid for by the warranty company with zero deductible.
See when I purchase the used Chevy SS I also purchased a bumper to bumper warranty. See it’s about not being cheap, I took responsibility of the car and all future repairs.
Unlike you who looks to place blame on someone else instead of taking responsibility yourself.
See warranties do work, well that’s if you buy one.
I just talk to a guy who had headlight issues and they were replaced under the extended warranty.
Warranties are not the paper they are written on! BS
I have a 2014 Chevy SS and I purchased it used I purchased a bumper to bumper warranty. It’s in the shop as we speak and the repairs are all covered under warranty. Zero cost to me.
So yes they do work. They are worth the money. But if you are to cheap to purchase one then that’s your fault.
I ran across a guy who has a similar problem as yours and his headlights were replaced under warranty. Imagine that!!!
So if the your smart enough to purchase a warranty then your covered if not then you have to pay!!!
I am not as dumb as you think
I have a 2013 SRX and my visabillaty is so bad I have to put my bright lights on all the time just Tobe able yo see when I drive I always knew something was wrong but I just didn’t know what it was or what too about it
So fix them and stop crying about it.
I are people like you always looking to point the finger at someone else? Instead of looking at themselves for the problem.
You are the one who purchased the car
You are the one who didn’t research the car before you purchased it
You are the one who didn’t buy a extended warranty.
Had you did some research and made preparations for this then your lights would be fixed and you would not be complaining on a site like this.
Grow up and be a adult and stop acting like this world owes you something.
Y R an ass
Why am I a ass? Because I expect adults to act like adults?
And I guess all the class action lawsuits over these headlights were filed by idiots who bought the Cadillac humm 1 dumbass and 300,000 srx owners I wonder who the idiot is!!!
Heck ya it happened to mine a year after I got so busy this time the car was 2 years old. I bought a 2011 in 2012 and because I live in washington and it rains so much here it happened so quickly. And not being able to see the street lines in the road because the lights are so bad. And to replace them is a ridiculous amount of money. Very upset about the lights but I still have the car.
Funny
Please let me know how I can be part of this lawsuit. I have a 2011Cadilliac SRX and was told I needed the whole headlight Assembly high cost $1300 because it’s a HID. Due to the moisture.
I own a 2014 Cadillac SRX and today, August 6, 2019, I had to fork out $1732.20 to repair faulty headlamps that I didn’t know existed until my husband was on the internet researching the problem. The lights were fogging up and you could barely see the street in front of you when driving. I didn’t know any of this, so I had a bulb changed in February, 2019 thinking that would clear the problem to the tune of $260.00 and change. Wasn’t even told what the real problem was. Just that both headlamps were dim. You pay for additional warranties in hopes that it covers some of the car expenses that come up, but strange enough, that is not covered under the warranty. Shame on you GM for letting this go on for so long. It’s true what they say, It Is All About The Mighty Dollar!, and it really is not fair to the consumer, especially when you work hard for every thing you get! How do I get in on the lawsuit?
I own a 2014 Cadillac SRX and today, August 6, 2019, I had to fork out $1732.20 to repair faulty headlamps that I didn’t know existed until my husband was on the internet researching the problem. The lights were fogging up and you could barely see the street in front of you when driving. I didn’t know any of this, so I had a bulb changed in February, 2019 thinking that would clear the problem to the tune of $260.00 and change. Wasn’t even told what the real problem was. Just that both headlamps were dim. You pay for additional warranties in hopes that it covers some of the car expenses that come up, but strange enough, that is not covered under the warranty. Shame on you GM for letting this go on for so long. It’s true what they say, It Is All About The Mighty Dollar!, and it really is not fair to the consumer, especially when you work hard for every thing you get! How can I get on the list for the lawsuit????
I have the same problem with my 2016SRX,how do I have a part of the law suit?
I think the worst part of this mess is that the dealer will not be up front with you. My dealer even thought I should get my eyes checked to see if that might be the problem……
This is clearly a safety issue. What is it going to take for them to do something about this? God forbid there is a tragic accident. These headlight assemblies are defective. I have replaced the bulbs and guess what??? ….Yes they went dim once again within a matter of weeks. I suggest we all just start emailing them until they take care of us. I currently own 2 Caddys ( XTS & SRX ) and I have owned several other models. This issues has caused me to question my decades of loyalty.
Lets take a stand and keep emailing them !!!
I have a 2015 srx the customer service and dealership said if I already had it replaced they would reimburse but since it happened after the law suit there was nothing they could do. So this is my last Cadillac going to Lexis
You are sad and pathetic. You dont have the back bone to except your responsibilities. The society we live in today is blame everyone else expect me. You are just like the rest of the people who want to force the responsibility on the company. When in actuality the responsiblity falls squarely on your shoulders.
Like I said pathetic.
First of all you are sad and pathetic. U don’t know me. I didn’t ask you for anything. That’s is what’s wrong with the society today. People always in other peoples business. U have no right to tell me anything. So as for the response you made. KEEP IT TO YOURSELF. U DON’T KNOW ME. SO FIND YOU SOME BUSINESS THAT YOU KNOW ABOUT. GOD BLESS YOU AND HAVE A NICE AFTERNOON MINDING YOUR OWN BUSINESS
So it appears to me that you are like the other people who decided not to purchase a extended warranty and now are crying that the company should be responsible for the repairs.
Did you get a extended warranty (bumper to bumper) ? If not then it’s your fault
I own a 2015 SRX with no moisture, seal or crack issue, just low beam headlights that don’t illuminate anything. I am going to kill myself or someone else if I drive this car at night. I almost hit a person walking their dog because I couldn’t see them. This is absolutely a safety issue for everyone on the road so be aware!
To Brian, I understand and even agree with your theory however this car is four years old . When you pay $50k for a new car, I expect it to have properly functioning headlights longer than three years.
I wish I could upload the video so you can see how scary it is to drive at night!
I wish people like you would grow up and learn how to be adults!!! If the car was under warranty then GM should fix the problem if not it’s your responsibility.
Case closed!!! Its as simple as that.
And to these people who say they have a warranty, there’s a huge difference between a powertrain and bumper to bumper warranty.
Proper warranty covers the lights.
how do you figure it is the consumers responsibility when its a Faulty Product and Production. Since you like to run your despicable mouth. Feel free to pay everyone’s, pending light repairs. Hopefully you do not have a family member or loved involved a crazy deadly collision due to Faulty HEADLIGHTS. At that point you can shove your tongue so far up your ASS it will come out of your eyes, you piece of shit!!!
shut the fuck up if there is NOTHING you are going to do to make this situation better. get a life
Only the original warranty covers the lights. None of the extended warranties do (and yes; I have the Platinum extended warranty).
Cadillac has decided that this is a usual wear-and-tear item. Period—end of story.
And while you may agree with them, Brian, please show some respect for those of us who disagree and believe it’s a safety issue that should be covered.
There’s no need to post unhelpful and mean-spirited comments.
well said, this blog is for people who have problems with the Cadillacs’ manufacturing defects. The headlights are defective from the day they were put in the vehicles. How is that not GM’s responsibility? They purposely have installed seals that allow moisture to get inside the headlights and burn the lights. If Brian has nothing to add that will help us deal with these defective cars, or if he is paid by GM to put useless information and insults, please abstain from commenting. His comments do not bring anything to the table that is going to help.
Hello need to add me to class action list. Well three months after buying my 2010 SRX car in 2015 with 64K+ miles one of my headlight bulb went out. Had bulb replaced with dealer I purchased from. No problem I thought later I had to replaced same bulb again. That same year it started with one going out then two out at same time. Dealership noticed hazy lights suggested to replace assembly. told them there’s an issue faulty lights. Every time we changed bulbs it only last two to three weeks. I don’t drive at night not safe. Mentioned how I’ve changed bulbs too often to dealership service center not on list for recall. Told by svc ctr. need to replace seals see moisture in lights if they look back at reports see I’ve inquired if there’s a recall. Now still no lights.-not safe to drive at night. I really thought it was bulb issues until I found myself changing every 3 to 6 months. Then got a report after oil change seals are bad around headlights recommended to replace assemblies because moisture set in both. I love my car but repairs for this faulty parts are expensive. Eventually again mentioned it to service at dealership still no recalls. Can’t drive at night its not safe.
This is a company issue, should be replaced for free. Faulty lights.
Have to drive at night with bright lights.
I bought this Cadillac as my last car thinking
It was of the best quality. This design flaw
Is very distressing and upsetting as Cadillac will do nothing to help us.
This is not right. My husband was going to buy
A Cadillac for his work but will not now because of Cadillac’s turning their backs to a problem
Caused by their designers.
I have a 2011 Cadillac STX and I’m having the same problem first it was moist in the light on the passenger side. Now it look like it coming in the driver side. Very hard to drive at night. Please let me know about the class action lawsuit
I’m having the same issue with my 2015 SRX. I only have 27,000 miles on it. I can’t drive it at drive because it’s like I don’t headlights on.
I have a 2014 Cadillac SRX and I can’t see anything at night on dim. I use my bright lights to drive at night. They are so dim that no one flicks at me to tell me that I am using my bright lights. This is a very dangerous vehicle and how many lives are to be lost before GM owns up to their mistakes. No one should have to be afraid to drive their vehicle at night because of this manufactured defective part. GM should recall all their vehicles and fix this problem immediately. How can I get in this lawsuit?
I brought a 2012 srx, I cant see nothing at night when, dim lights are terrible, I’m so afraid to drive at night, yes owners need lights repairs.
To join the lawsuit you can clik on the link in the posting. That is how I got on the lawsuit. Unfortunately It will probably not do me any good. It cost me about $17,000.00 to get rid of my 2011 SRX. I tried different bulbs to no avail. The dealer offered to trade me for a 2016 SRX with the xeon headlights only after I drove it several nights to make sure the lights were OK. The dealer never did admit there was a problem. They did question my eyesight though. Gook Luck LF
Just for information regarding extended warranty, my dealership informed me the lawsuit filed annulled the headlight warranty even if you were not part of the lawsuit, if your VIN was listed.
All Maryland owners let’s ban together to file class action over intentional neglect of dangerously low light outage headlights!
Everyone… not just in Maryland.
Anyone know what is now happening with the lawsuit ???
I have a 2011 Cadillac SRX and I am experiencing the same problem with my head lights right now. They’re full of moisture inside so please tell me if I can take this in to Cadillac to have them fix it free of charge?
I own a 2015 Cadillac SRX. I noticed about a month ago that both headlights seemed to be getting dimmer. The driver’s side worse than the passenger side. Driver’s side bulb has a foggy gray film over it and barely works. I have been pulled over by the cops several times when driving at night. The passenger light is full of moisture as well and getting dimmer by the day. I am unable to drive my car at night and that is bullshit!!! I never received a letter from Cadillac/GM to address this problem. When I went to the dealership the service advisor informed me that I was the 3rd person in that same week that was dealing with the same exact problems and that they couldn’t do anything about it. I have never ever had to deal with a problem like this. I refuse to pay out of pocket for this and somehow someway GM needs to pick up the tab for this nightmare. I refuse to let them get away with this!! Corpus Christi, Texas
Where can I get on a list for the lawsuit, I’m in Alabama. I have 2012 model and have had to replace it more than once. Garage kept or not these can leak water and moisture just driving in rain.
I have a 2011 Cadillac SRX that I bought brand new. There is moisture in my driver’s side headlamp and a bulb that is out. I was told by the dealership and another shop that I needed a headlight assembly with bulb, wiring harness, and ballast. The estimated cost is between $1,300 and $1,500. Unfortunately, the assembly can only be purchased from the dealer. Night driving is very challenging, even with my fog lights. After reading the comments, I am convinced there is a flaw in the vehicle. What would it take for GM to do the right thing?
FWIW… any good garage can get the parts and fix this for you. I saved $900 by having my regular mechanic (the one who does oil changes, brakes, etc) do it.
While that’s not a fix to the problem, it might help to know you can save money if you have it repaired elsewhere (plus, it might make you feel better to not give that money to Cadillac for *this* repair).
Having just had my headlamp assemblies (both) replaced on my 2011 SRX, I can say with certainty that the repair doesn’t have to be done by the dealership. I saved $800 by having my mechanic do it. Check around. Oh, and the vehicle is absolutely flawed.
I too had a 2011 SRX and went through what you are having. My dealer would not acknowledge that there was a problem with the lights and questioned my eyesight. I solved my problem by trading for a 2016 SRX with the HID lights. I could not believe it but they put my 2011 on the used lot and sold it with the light problems.
Sorry to say but I don’t think Cadillac will ever say there is a problem. Lowell
They admit that there’s a problem with the headlamp assembly/dimming regular headlamps. They’ve had to because they’ve settled lawsuits about it. But they also say that it’s a “regular” maintenance item, like brakes and belts and such, that owners are responsible for. With the exception of other SRX owners found here and in the Cadillac forums, I’ve never known another person, regardless of make/model/year who has had to replace headlamp assemblies (unless damaged in an accident). But this is how Cadillac is getting away with not doing a recall for everyone with an SRX in the affected models.
They admit that there’s a problem with the headlamp assembly/dimming regular headlamps. They’ve had to because they’ve settled lawsuits about it. But they also say that it’s a “regular” maintenance item, like brakes and belts and such, that owners are responsible for. With the exception of other SRX owners found here and in the Cadillac forums, I’ve never known another person, regardless of make/model/year who has had to replace headlamp assemblies (unless damaged in an accident). Have you?
But this is how Cadillac is getting away with not doing a recall for everyone with an SRX in the affected models.
Not only should everyone join the lawsuit but stop buying Cadillac. It is despicable that a brand like Cadillac would put their customers safety over the almighty dollar. This is the same mentality that Boeing had before 2 plane loads of people perished due to their greed!
Your being ridiculous!!! Its not Cadillacs fault it’s the customers fault for not fixing the car!!! If these problems happened under warranty and Cadillac would not fix it then that’s on Cadillac. But anything that happens after the warranty is the responsibility of the owner.
Blame the person who is responsible.
my car has an extended warranty that covers the defective headlights. Gm is not honoring the warranty because of the lawsuit settlement. the car was defective since it was produced. it is a defective and dangerous vehicle. to imply customers have to fix a defective car is what is ridiculous. it seems that the previous comment person is a GM employee or spy with self-serving intentions. i did fix mine but my dealership replaced the defective headlight with the same defective part that is going to allow moisture inside causing headlights to not work. this forum is intended to give solutions or idea not to insult owners that have purchased a vehicle that has a defect and is dangerous!
Not sure what warranty you have. Every bumper to bumper warranty I have had fixes all repairs that is covered.
Or here’s a idea take to a approved shop and have GM charged. See I hate that people just pass the responsibility on to another person. It’s your car get it fixed.
I had repair work done at a different service center. No problem.
Most of the complaints are from people that have cars that are out of warranty. And those people want GM to fix this problem. Which is completely wrong. Once a car leaves the manufacturers warranty it’s the responsibility of the owner
If the the product that was installed into these vehicles were inferior to begin with than it is up to Cadillac to replace the parts. Warranty or no warranty your paying top dollar for a Cadillac.
Now I Understand it much better how it works. If a company puts out a defective product and you don’t catch it during the warranty period the defect becomes your responsibility. That guy must work for GM.
Yea makes sense!!!
Yeah that Brian dude some kinda stupid he just runs off at the mouth wouldn’t be surprised if he did work for gm seein how hes their puppet!!!
I have the same problem with the headlights and the Q system. I have been trying for a 6 months to ge them to fix it. I have 2014 model and have had to replace the battery 3 times and this the second Q system that has gone out. I have also had to replace other parts… it has been to much. I was surprised how poor the quality is. Very disappointed in GM and I would not recommend buying a Cadiliac to anyone.
I have the same problem I have a 2015 SRX and I have problems driving at night and my husband can’t see at all with those terrible lights. I have to drive with my high beams on. When we go out of town we have to rent a car. Cadillac should realize if they fix the lights it would be cheaper than a law suite when someone kills someone or themselves because of their faulty lights. How do you sign up for the class action law suite. I just want better lights on my car because I like the car.
From what I have researched about the class action lawsuit, unless it is a new one, some have been settled. The terms of the settlement was that GM would send letters to all vehicle owners of SRX 2010-2015 and give them a window of 90 days to bring the car to the dealership for repair. The customer had to front the money and submit the invoice. Unfortunately, a lot of owners did not receive the letter, and the majority of owners missed the window. I am sure we did not get the letter and GM informed they send it by regular mail, so no proof of that either. On top of that, I brought my vehicle to Dimmitt Cadillac in Clearwater, Fl for oil change within the 90-day window and they purposely failed to informed me. I suspect GM and the dealerships were not informing the owners so they will miss the “deadline.” Bottom line, GM manufactured and sold a defective vehicle and now is putting the responsibility of fixing their manufacturing defect on the customers. In addition, the dealerships are not backing the customers, but backing GM.
If you haven’t, yet. PLEASE file a complaint with the National Highway Traffic Safety Administration:
https://www.nhtsa.gov/vehicle/2014/CADILLAC/SRX/SUV/FWD
I already did that a while back. To my surprise, there are only 188 complaints filed with the National Highway Traffic Safety Administration. All owners having this issue should file a complaint. Maybe it will help to push GM into a recall.
Just leased a 2019 xt5 luxury caddy. Totally disappointed with the head lights. On a recent trip to North Carolina driving roads with no street lights in the rain, the Head lights were practically useless. My wife and I were in fear for our safety. Could not see the road in front of us. For the flagship of the GM brand to put these lights on their car to save maybe $30 or $40 is totally unexseptacal. Very disappointed.
Wow; that sucks. But this problem ended with the 2015 models. Whatever’s going on with your 2019 XT5 may be the same issue—but I’m doubting it because it’s a completely different headlamp assembly and lamp.
Brian Scott Ritter is an idiot. This is a manufacturing problem. This is at fault of Cadillac. This should not have to be replaced as a regular maintenance issue.
I got a letter from Cadillac today stating “in the interest of customer satisfaction” that General Motors has decided to reimburse for out of pocket costs of headlamps or replace those headlamps that are defective up to $800 per headlamp. I’m happy they are finally acknowledging this problem that is a tremendous safety issue.
I really hate that you can’t attach files here. I would love to see that letter, Carol!!
Anastacia, is there any way you can send a copy of your letter to me?
Hi Carol, thanks for your comment. Can you please advise if this letter just apply to you or does it apply to everyone with the headlamp issue and if it is for a particular state or the entire USA. This would be much appreciated. Thanks.
I did not get the previous letter that GM said they sent to me, nor this letter. I am calling them to find out.
I GOT THAT SAME LETTER.
Are you sure there isnt a time limit on? We had 90 days to fix then the offer was null and void.
C’mon you guys. Don’t give Brian such a hard time. He is just exercising his single digit iQ……
At least I know how to take care of my financial requirements and not push them off on other people.
Hi Carol
If Cadillac would have done that for me it would have saved me about $12,000.00. I figure it cost me about $6,000.00 per headlight but these sure work a lot better. At least we can go out at night..
I received the same letter today but i want all of my money back $3000.00 plus labor also you had to have them replaced at Cadillac dealership which i did.
Did the letter say only in certain states or anywhere. The first lawsuit only covered Florida and California (I think).
Ok, I received a letter from Cadillac stating they are replacing the headlights up to $1,600.00 . I have to have it done by May 28, 2020. TO TOP THAT OFF, They will reimburse you by the END OF JULY, 2020!!!?!?!?!
WHY DOES NOT CADILLAC/ GM JUST PAY THE DEALERSHIP!!!
I received the letter today too. Applies to 2010-2015 models and unless the letters are being sent only to specific people in specific areas (I’m in Maryland) there’s nothing in the letter to indicate that the repairs/reimbursements won’t apply to everyone.
It will reimburse up to $800 per headlamp assembly ($1600 for two), and if you had to do it more than once, you can submit multiple claims.
To make a claim you have to provide documentation of the repair and what you paid.
Also, if you paid more than the $800/$1600 threshold, you can sum it it for review and consideration.
The repairs do NOT have to have been done by GM/a dealership.
If you have not had it repaired, you can do it now and seek reimbursement.
Claims must be filed by 5/28/2020.
This is all according to my letter. Wish I could scan it and attach it for you all to see.
But if you want to ask someone questions, they list the Settlement Administrator’s phone number: 1-888-305-1605.
Hope this helps.
Hey, I received my letter from Cadillac today to replace my lights with a claim form. I’m headed to the dealer Monday. Yours should be there soon Good luck!!
Yes I received my letter but I could be wrong but my understanding was pay for it first and then get reimbursed.. I hope I am wrong because $800 for one headlight …. Wow!
Yes we got the letter to and you do have to pay upfront and then get reimbursement. Our GM dealer wanted 1800 for 1 headlamp.
I think it’s bs that we have to take the car into be fixed and be out 1600 until July when they might pay us back. It’s GMs car. Why are we inconvenienced to front the money after we spent big money for our vehicles. I feel that we should be able to take it to the dealer for repair and Gm can pay the dealer not us.
I received a letter from Cadillac about moisture accumulation in the headlights. Why should I have to pay up front and get reimbursed, that’s BS!!
I feel the same way. The covers over the lights are defective there should be a recall if not they should be paying the dealership directly. Why should we be Inconvenienced and out the money till they decide to pay us back. Paid enough for the car they manufactured.
This is to inform everyone that California and Florida are not going to be reimbursed as a result of this new letter sent on Feb. 20, 2020.
Hey Christina… where did you get that info? Is there a link on the web to something we can read? Thanks!
I called the number you posted for the Settlement Administrator and was informed the settlement includes 48 states but excludes California and Florida. That’s all the information I received via the phone.
I subsequently called a supervisor at GM and was informed that all 48 states, excluding California and Florida will be excluded from reimbursement. When asked about the reason, I was informed it is because we live in humid climates. I asked then why then are they selling these vehicles with defective headlights in California and Florida when they know they would not work properly? GM said they had no answers to this question. This is not acceptable. Should start a campaign in Florida and California to boycott the sales of SRX in these two states. How can dealerships sell vehicles knowing they will not work in certain climates?
I subsequently called a supervisor at GM and was informed that all 48 states, excluding California and Florida will be included in the headlights’ reimbursement. When asked about the reason, I was informed it is because we live in humid climates. I asked then why then are they selling these vehicles with defective headlights in California and Florida when they know they would not work properly? GM said they had no answers to this question. This is not acceptable. Should start a campaign in Florida and California to boycott the sales of SRX in these two states. How can dealerships sell vehicles knowing they will not work in certain climates?
I received a letter in the mail stating if I go to the dealership and they say it was a manufacturing problem they would reimburse my money. I would have to mail copies of the receipt. If you can do that then just pay for it because it a manufacturer problem. Then it will take 60 days before I get reimbursed
Cars that were sold in Florida and California had a separate class action settled about two years ago. They should pay for yours under that settlement.
I agree with Brian, I am on a fixed income why should we have to pay for head light replacement, we need a class action lawsuit, that’s a lot of money to come out of your pocket for their mistake. That sucks
I also have had this issue for awhile and wonder why it kept coming back after repairs. Cadillac ought to be ashame. I love the performance of the car, but that’s not enough, cause safety is everything.
Just got a 1600.00 price from my dealership to replace mine but I have to pay up front then Cadillac reimburses me. Wow not everyone has 1600.00 they can do without for months!
There’s nothing in the letter (at least the one I received) that says you have to have the work done at a dealership. If there’s nothing in your letter, save yourself money and have it done elsewhere. I did, and it was just about $1100.
But I agree with you… this is an expensive repair, and there’s really no reason they couldn’t just authorize the dealerships to do it and not charge anyone money for it.
Not a surprise that the dealer will charge the maximum amount! Does anyone know if the $800 per headlight includes tax?
Also, does anyone know if the new headlights that the dealer is providing will solve the problem and prevent it from happening again?
Nope. No guarantee. That’s why the letter stipulates that they’ll reimburse multiple claims.
And, nowhere in the letter (at least the one I received) does it say that you have to have the repairs done by a dealership.
so that everyone knows. I took my car to Dimmitt Cadillac in Clearwater, Florida and the technician assured me they were going to install a different headlight upgraded. I insisted in this as I assumed if they put the same part, the problem will reoccur. Once the new headlights were installed, I looked at the old part number and the new one installed and realized it was the same. I had to pay to keep the old parts for any possible legal action against them. That was one of my complaints with them. We paid for a replacement of a part that is going to burn out after a while. So the solution is only temporary because the headlights will allow moisture inside of them and burn the bulb.
I received my letter but I’m kinda hesitant about the conditions.
The letter states that in consideration of the reimbursement you are also signing a Release of General Motors from all disputes, claims, causes of action, actions, judgments, liens, indebtedness, costs, damages, obligations, attorneys’ fees, cost, litigation expenses, losses, liabilities and demands of whatever kind and character based on moisture-related, dimness claims or issues concerning the headlamps of my Cadillac SRX.
My headlights have been replaced twice and I checked them this morning and mold is growing once again on the lens. I paid once to have them replaced and a month later they had to replace them again. The problem will not go away if the replacement are the same headlights. They need to upgrade the headlight assembly units.
They can’t make you wave what happens in the future.
I live in Houston, Texas been having same problem since I bought my 2010 SRX back in 2015. Three months after purchase one light dim and burned out had it replaced then other dim and went out replace it. Took my car in for oil change they inspect it and was told bulbs out need to replace told them at the time did that 3 months ago. I’m replacing bulbs every three to four months if not one, or both at same time. Can’t drive like this at night, too dangerous. Memorial day heavy down pour another problem condensation popped up in headlights was told by dealer oh its the seals need to be replace while I’m there might as well change both assembly. I responded No, assembly defective brought in several times for possible replacement- no luck. Now lens are hazy. Still No replacements nor recalls. I don’t have 2,000 to replace. I don’t drive at night. I know someone knows this is a defective assembly and possibly the replacement defective too, GM needs to provide replacements that will not fail after 3 months or a year.
I fill the same way l have an 2015 SRX with the same problem! The dealership says 1700.00 to fix because it’s no recall this is an bunch of bull *****. Then we will get our money back in a couple of months! I guess everyone have extra money laying around. I guess our lives isn’t about nothing when it comes to safety.
There is a deadline for the headline replacement via class action lawsuit: May 28, 2020. These parts are on deep back order and the manufacturer’s plant is affected by the Covid-19 situation. We are told the claim will get paid as long as the parts are on order.
It is difficult to contact this contractor handling the claim. They must have a lot of questions they need to answer.
I’m not so sure we are all going to get this taken care of soon. In the meantime don’t drive your SRX at night
I get that this sucks. I really find it appalling that folks are ready and willing to fork over thousands of dollars for new head lamp assemblies. Do you realize you can buy these from rock auto for $133.00 each and install yourself with a Phillips screwdriver?
Sounds like we Are all having the same experience and feeling. I don’t have $1000 just laying around and then to have to wait 3 months for reimbursement. We have only had the car maybe a year and it’s still under warranty. But the dealership is saying we have to pay it. This should absolutely be a recall!
Sounds like we Are all having the same experience and feeling. I don’t have $1000 just laying around and then to have to wait 3 months for reimbursement. We have only had the car maybe a year and it’s still under warranty. But the dealership is saying we have to pay it. This should absolutely be a recall!
I had the same problem until I traded the SRX and the dealer sold it to someone else…..
I bought my 2014 SRX in 2014. I took it in 2017 to check on lighting asking why it wasn’t working properly after I drove it a few times at night which I don’t do a lot of night driving. Yet I assumed for awhile that maybe Cadillac was a vehicle not driven at night much. I noticed it bad after I was on some night trips and almost went off the road a few times and in denial that was actually happening. Vehicle 2/3 years old. Several times friends and family were with me and noticed and told me not to drive at night. They now know not to buy one now after they see what I’ve gone thru the last 3 years. I‘ve taken it for every service. Never missed one. I requested they repair this problem when I took it in 2017 as mention realizing the problem more. Even with all the services no one ever mentioned this problem & they did change the bulbs telling me that would correct the problem and I paid 118.00 ( which now is down the drain) I don’t believe they didn’t know of these problems and I’ve drove from then on until 2019 and couldn’t drive it at night at all for the last 2 years because Cadillac had no knowledge. I retired from work in the meantime and don’t drive it at all. I didn’t know what to do except to warn everyone I know not to buy one when they had intentions of buying these Cadillac’s. They’ll do the same on the newer models and treat you the same when they have problems. Once treated in this manner and hiding the problem hoping 5 years would advance fast, a lot of people have this problem now and having such a huge problem getting it fixed. I retired in 2018 and quit driving it at night. I’ve gone back to the dealership a few times but not as much now because it just sits. I’ll tell Everyone all the problems with Cadillac. , it’s sitting under the carport and since I have a 2015 Toyota Tundra Truck that is beautiful and I had a Camry before that and it was a nice driving car. Realizing a sorry decision on buying a Cadillac, honestly I feel like puking after I paid up over around 30K for and they haven’t gotten around to me until I receive a letter in Feb 2020 to go in and pay out of pocket for these new LED light system that the dealership doesn’t know about and I’ll not go into the nightmare of the calls back and forth of the main Admin off and the dealership not being on the same page. Ridiculous treatment and all the different answers.
I‘ve just received the letter in March 2020 to go in and pay upfront for reimbursement ( 1st quoted 1200.00) in March 1 week before pandemic but letter states will take 3 months to be reimbursed and the deadline is June 2020. Next time I followed up I’m quoted 1600.00 in May 2020 to pay up front and send receipts in. BUT They’ve ordered the part 2 months ago and now told each time I check it’s on back order and due to the pandemic no telling if it ever will get done or the part will come in. I’m in so much doubt on how the outcome will be, I’m shocked at how many others are going thru the same thing. We all it sounds keep up our vehicles and we don’t want to drive an expensive car that the lights go out after 2 years and then they don’t do a recall!! Totally a dishonest and behind the scenes plan by Cadillac on their actions on the 2010-2015 SRX Cadillac when after reading all the complaints they were aware of this in 2012/ 2013 and let it ride. With this many complaints I’m just hoping we all tell all our family and friends x 100 to not buy Cadillac. I’m just Waiting on a replacement and don’t know when this will happen so I can honest do a trade in and tell the buyer about the replacement but I may be stuck with this car and just continue having everyone ask so I can tell them 😡
I have been waiting for a reimbursement, since March, 2020, for my 4/2/2015 2010 SRX repair services regarding headlight condensation.
Submitted the claim in early March, 2020.
The invoice I submitted is a well known Cadillac dealer at Smithtown, NY.
As of Sept. 11, 2020, they are now asking for proof of payment. They want a receipt of payment from my charge card that was used; a charge processed over 5 years ago!
I just sent the charge card receipt of payment made for my headlight repairs to Cadillac dealership on 4/2/2015. Oh by the way…Cadillac dealership was no help to verify the payment. Are they part of the headlight payment scam?
Let’s see if I get paid or a run-around regarding my headlight repair reimbursement!
I have paid for my headlights and sent in my info. When will I here from GM about my reimbursement
I submitted my reimbursement request to GM months ago, with no response still. It was certainly more than $1,600 as well. In addition, I had to replace my Q screen at a cost of $1,800, which despite thousands of complaints and a class action suit, GM refuses to pay for. Thanks GM!
I’m still waiting too. I tried calling several times to no avail. Hopefully this check will come soon with no problems. Why it’s taking so long is beyond me.
I read other posts on this subject, and I too, had to first wait about 6 weeks to even get the lights into stock in what is called the #1 Cadillac dealer in the nation. Now have to wait another 8-16 weeks for the check to reimburse me. Why should GM be working off of my money for so long. This is the strangest “recall” I have ever been through. It is bass-ackwards.
I received a letter on the recall in February 2020. I drive for uber when I work early mornings it was hard to see the road unless I use my highlights. Im putting myself and my customers in a dangerous situation. I fixed them and mailed my information back to them in March. Haven’t heard from them since. How can I get included into this lawsuit
I got my letter the end of February and made an appointment to have my car headlamps assessed on March 8th. They ordered the lamps then and still haven’t come in yet. If I drive at night I have to use my brights.
I just bought a used 2014 Cadillac SRX and last night I drove it – first time at night and saw how bad the lights are. I wish the dealer would have told me something about this issue but he just wants to make a deal I get it, I am so disappointed ☹️, I have no idea what to do now.
Oh, Cynthia… that has to be SO disappointing and discouraging.
Based on what you wrote, I assume the purchase was just a few days ago. For that reason I would go to the dealership about this. Especially if the dealer promises that all used vehicles pass a dealership inspection (like CarMax does, for instance), I would call them and tell them what you’ve experienced and learned about the vehicle’s headlamps. I would ask them to fix it at their cost, refund you some money, or take the vehicle back (with taking the vehicle back as a last resort, as I imagine you LOVE your SRX!).
If that doesn’t work, I would take the SRX to a state inspection station and ask them whether the vehicle should have passed inspection with those headlamps. I struggle to think that a vehicle with dangerous headlights could have passed a state inspection.
Whoever did the inspection may have some responsibility for your being in the situation in which you find yourself.
I look forward to seeing what other folks suggest.
Let us know what happens, and good luck!
I have 2013 srx cadillac with both headlight r bad can’t see at night to drive anywhere got them fix on that I will be reimburse .I sent my paper work in sent February have not seen any reimbursement as of yet
Just wanted to let everyone know that I received my headlamp reimbursement check from GM today. If you’re waiting for yours, it’s probably on the way! 🥳
I also received mine, although the amount sent does not cover the total cost of replacement, which is not right!
I sent in my papers in for in reimbursement in March 2020 and I haven’t heard anything from them
I was driving for Uber and it was hard to see while driving at night.
General Motors doesn’t care. This is the reason I will no longer by another Cadillac. They would rather be sued over and over than to replace something they know is defective. I have a claim against them now for this reason
I have been waiting for a reimbursement, since March, 2020, for my 4/2/2015 2010 SRX repair services regarding headlight condensation.
Submitted the claim in early March, 2020.
The invoice I submitted is a well known Cadillac dealer at Smithtown, NY.
As of Sept. 11, 2020, they are now asking for proof of payment. They want a receipt of payment from my charge card that was used; a charge processed over 5 years ago!
Why would my invoice at Cadillac dealership indicate services were performed (hours and parts expended), without any payment.
This is a joke. Cadillac is not selling cars due to COVID-19. They will not pay any proper reimbursement due to this 2010-2015 SRX headlight lawsuit!
I have been waiting for a reimbursement, since March, 2020, for my 4/2/2015 2010 SRX repair services regarding headlight condensation.
Submitted the claim in early March, 2020.
The invoice I submitted is a well known Cadillac dealer at Smithtown, NY.
As of Sept. 11, 2020, they are now asking for proof of payment. They want a receipt of payment from my charge card that was used; a charge processed over 5 years ago!
Why would my invoice at Cadillac dealership indicate services were performed (hours and parts expended), without any payment.
This is a joke. Cadillac is not selling cars due to COVID-19. They will not pay any proper reimbursement due to this 2010-2015 SRX headlight lawsuit!
Btw… my bookkeper just alerted me that the reimbursement check was $85 less than my claim. Nothing came with the check to explain that, so I’ve written to the administrator and we’ll see what they say.
It’s not right to reimburse less, *and* not explain why.
For a luxury brand, there’s less and less luxurious about this experience all the time.
I have been waiting for a reimbursement, since March, 2020, for my 4/2/2015 2010 SRX repair services regarding headlight condensation.
Submitted the claim in early March, 2020.
The invoice I submitted is a well known Cadillac dealer at Smithtown, NY.
As of Sept. 11, 2020, they are now asking for proof of payment. They want a receipt of payment from my charge card that was used; a charge processed over 5 years ago!
Why would my invoice at Cadillac dealership indicate services were performed (hours and parts expended), without any payment.
This is a joke. Cadillac is not selling cars due to COVID-19. They will not pay any proper reimbursement due to this 2010-2015 SRX headlight lawsuit!
I have been waiting for a reimbursement, since March, 2020, for my 4/2/2015 2010 SRX repair services regarding headlight condensation.
Submitted the claim in early March, 2020.
The invoice I submitted is a well known Cadillac dealer at Smithtown, NY.
As of Sept. 11, 2020, they are now asking for proof of payment. They want a receipt of payment from my charge card that was used; a charge processed over 5 years ago!
I just sent the charge card receipt of payment made for my headlight repairs to Cadillac dealership on 4/2/2015. Oh by the way…Cadillac dealership was no help to verify the payment. Are they part of the headlight payment scam?
Let’s see if I get paid or a run-around regarding my headlight repair reimbursement!
I bought a 2014 Cadillac SRX and was so excited to get the car! Now I feel like I’m going to crash because I can’t see anything at night unless the high beams are on and it blinds the cars coming from the other direction! I bought a Premier Protection warranty for $3,800 from the dealership but it won’t cover anything to do with the lamps or bulbs. I don’t know what to do now because I work in a doctor’s office and come home late at night and can’t see! I can not afford to get this fixed.
Hope you submitted your headlight claim repairs. Need to send their request form, bill from the dealership, and receipt showing payment for the repair to the GM company that is handling the claims. If not, GM will not reimburse you for the repairs. Deadline was early October, 2020. Your date of post is past the deadline!
I recommend you do it as soon as possible. In my case, they claimed to have sent me a letter giving me a 90-day window. I never received this letter and by the time I found out, my time had expired. I did change and paid for the new headlights, but no reimbursement for me. They are manufacturing defective vehicles knowing this problem will happen, but surprisingly they get away with it. Morale of the story, ever buy a GM product again. I was at Dimmit Cadillac the dealership for a change of oil during the allotted time, but the technicians were instructed not to inform the customers. How is that for bad faith?
Just a note… the repair does *not* have to be done by a dealership. The letter doesn’t say that.
And I know they reimburse for non-dealership repairs, because mine was reimbursed and I didn’t have it done at a dealership.
Having my regular mechanic do it saved me $900.
You stated that you received your reimbursement on August 18, 2020, although the money received was $85 less than what you had expected. Tell everyone the steps you took to get a reimbursement, so that we can get a our reimbursement.
I didn’t repair mine because I did not have the money. The recall should have been covered by them period. The whole reimbursement deal is because they knew there would be plenty of people in the same situation. That being said, they would have less coming out of their pockets. If anyone else is wanting to continue with this, I’m all in!
I’m in
I agree with all!
This is a scam…I am still waiting for a repair refund…see my past posts to others.
GM is telling me that my claim is still being evaluated (claim submitted March, 2020)!
Don’t understand how this is a lawsuit when you had to spend your own money that you don’t have shame!
Now it’s to late to do anything because of the deadline! SCAM!.
I am extremely disappointed with GM and the dealerships that do not care for the customers’ needs. I am incredibly surprised GM, and its Dealership will be playing on its Customers’ comfort, emotions, safety and vulnerability. This is a quality defect issue, a safety issue that will cause injurious, or even fatal, traffic accidents, life, and death issue and should be addressed urgently and expeditiously by the OEM. The dealership said they were using new part, only to find out they put the same part, which is going to cause the same problem again and again. I am disgusted. It is my understanding the lawsuit reached a settlement to send letters out and the customers would have to fix on their own and submit for reimbursement. The letter was never sent to all customers. It is also my understanding there were over 300,000 vehicles involved, but very few received the letter. My wife’s vehicle needs to be fully repaired yesterday to avoid safety recall petition and filing with the NTSA. Please call me at 248-736-0533, Michael
Michael, you are singing to the choir. We all know that frustration and worry.
I received my letter and they did reimburse me for my repairs (which didn’t, btw, need to be made by a dealership to be reimbursed). I feel fortunate, and yet, feel like I shouldn’t have to feel that; this is a situation they should have handled under recall for everyone.
If I were still struggling with this problem, didn’t have a way to pay for the repairs, and couldn’t get rid of the vehicle and into something safer, I would absolutely be filing whatever complaints I could with whatever agencies I could.
I have no doubt that it was the fuss that people kicked up before that got them to take what action has already been taken; maybe more fuss will get more action.
Good luck.
I brought my car in 2019, I hardly drove at night, but when I did drive at I noticed my headlights were dim making it dangerous to drive. I would have to drive with highlights, which made it dangerous for me and other drivers I’m now blinding. I fixed them using a licensed mechanic shop. Cause the dealership was way too high. Then I got the letter from cadillac about the headlights and was denied reimbursement because didn’t used their dealership.
This is crazy what am I supposed to do?
I just bought a 2015 Cadillac srx and have the same problem cant see crap at night on low beams took it back to the dearlership they replaced the bulbs in the front and it did not fix the problem have to drive on high beams all the time which is against the law I want the problem fixed If there is a suit against cadillac I want in on it love the car just cant drive at night Who oversees car companies?
Evelyn, I feel you. I really do. Like many others here, I had the same issue with my lights. It’s scary and frustrating to deal with.
Unfortunately, the Cadillac reimbursement is over. It ended last year. So, at least right now, there’s nothing to get in on.
It seems that the dealership recently sold you a car without fully disclosing this issue.
There’s no way they could not have known it had the issue. And there’s no way they could not have known that your year/model can HAVE this issue.
I would suggest that you take it back to them. Call them out on what they did. Give them the chance to repair it at no cost to you (for your distress and inconvenience), or to take the SRX back and refund 100% of what you’ve paid (including taxes, tags, registration, etc).
And if they refuse to do either, report the dealership to the BBB, to the local media, and see if you can report them to your state’s Attorney General for Consumer Protection. Maybe they’ll change their minds.
However this plays out, if you keep the SRX, do get your lights fixed. You’re right… it’s dangerous to drive with low beams like that, and at best, it’s annoying as anything to always have to deal with your high beams. You shouldn’t have to do that.
Btw… if you decide to get the lights fixed, a garage you trust can do it for you and probably save you a lot of money. My garage saved me almost 50% of what Cadillac quoted me to do the work. And, I got reimbursed when reimbursement was available (some people will tell you that reimbursement only happened if Cadillac did the work, and that’s not true).
Good luck!
Beware that the SRX has an issue with sunroof rubber insulation. The sunroof water drain hoses will clog with debris, causing roof water to enter into the cabin interior and the rear hatch to not open (re. the hoses drain water via the rear roof pillars).
Headlight and sunroof problems are always caused by car wash facilities using high pressure air to dry off car. Beware that any repairs made, a problem may return as a result!
I had to fix that problem myself on my 2012 SRX. My plug tubbing shrunk..so I had to cut the end of it off and connect a longer piece of tube to reach the hole. Which is behind the glove compartment. It use to cause my passenger side floor board to stay soaking wet.
That’s exactly what happened with my 2011 SRX (the water on the passenger-side floor). But I’m not as handy as you, and took it originally to my own mechanic who thought it was clogged drains, and blew them out for me. It didn’t fix the issue, so I took it to a place nearby that does water testing. The fix was, as with yours, a shrunken tube replaced with a longer piece of tubing, and they charged me only for the diagnostic, which made me love them for life!
A month after I purchase aSRX 2014 MY LIGHTS go dim I get a letter from General Motor saying you have 30 days to purchase the lights and send in receipt if its ok you will be refunde. We in a Pandemic where was I suppose to come up with 1800. That they responsibility that they mess. This is sickening
The very very SAD part of this persons problem is that the dealer knew damn well that those headlights were defective when they sold her that car. I even had a Cadillac technician suggest that I have my eyes checked. When I traded my 2011 SRX, they knew I traded it because of the lights. They immediately put my car on their lot for sale without nary an effort to correct it.
And the worst is that they ignore your request for reimbursement for payment. Rotten crooks
I called apple with several people, finally being told my particular headlights didn’t fall into this category because they were made in California. My headlights shined less than thirty give years so dangerous driving at night. I just bought new ones and replaced them myself they are a total ripoff wanted to charge me $2000 I you tube it and replaced them in less than two hours for under $450, and that’s replacing all the bulbs. Pretty disappointed with Cadillac.
I have a 2010 Cadillac SRX and my right headlight has become foggy I hope they replace them for free it’s not like they don’t have the money.
Hi 🙂
That’s not part of the issue this thread is tackling, but I’ll share that when I had that issue, it was deemed regular wear and tear. Fortunately, there are lots of local companies you’ll probably find who fix that without breaking the bank. Good luck!
GM reimbursement for headlight repairs has ended for SRX 2010-2015. The proof of repairs should have been submitted in year 2020. I was reimbursed….had to show proof with receipts of repair. My 2010 SRX headlights are doing fine since year 2019 repair because I do not have car washed and dried with high pressure air. High pressure air will destroy the rubber seals around the headlights!
Cadillac’s problem with doesn’t stop with the 2015. I have the 2016 crossover that I purchased last year and I’m afraid to drive it at night unless I’m on a well lit street. Or using high beams. As soon as the high beams go off on a back road it’s hard to tell where the road ends and the shoulder begins. The light shines straight out not down.
Everything I’ve seen says that, *this* issue ended with the 2016 model because they changed the headlamps.
Your issue could seem similar but be different… or I guess it could be a first for a 2016 with this same issue. 🙂 I hope for you that it’s different.
The problem only went away with the 2016 only if you opted for the HID headlights. I know because I traded my 2011 for a 2016 only after I had the car for a day and night to check out the lights. HID lights are the only ones that work. All others make no difference if you change the bulbs etc. When I traded I could not believe it but they knew why I traded and they immediately put my 2011 on the used lot for sale. Somebody bought a car with no low beams and the dealer did not care.
I have a 2014 Cadillac srx headlights low beam light very dim car has 88.000 miles on it very scary to drive at night
I have a 2014 Cadillac srx headlights low beam or very dim also very scary to drive and very dangerous to navigate at night my car has 88.000 miles on I would like to be in the class action lawsuit on this matter
I know that everyone is making comments on their headlights but when will we get results or money to replace our headlights. I’ve been dealing with faulty headlights for over a year now. Apparently I have to replace the whole unit which are about $800 each and I will not do that. I have extended warranty but it doesn’t cover my headlights which I don’t understand. Let’s find some solutions and let’s get this taken care of
GM reimbursement for headlight repairs has ended for SRX 2010-2015. The proof of repairs should have been submitted in year 2020. I was reimbursed….had to show proof with receipts of repair. My 2010 SRX headlights are doing fine since year 2019 repair because I do not have car washed and dried with high pressure air. High pressure air will destroy the rubber seals around the headlights!
l feel you are a little late to the party. Hate to say this but you are s c r e w e d just like the rest of us.
The worst part of this whole mess is that Cadillac dealers continue to sell these faulty cars. A dealer will take one in on a trade and put that car right out on the lot and sell it to some other sucker, knowing full well that person won’t be able to see to drive after dark. I think the dealers should have some responsibility on this.
GM reimbursement for headlight repairs has ended for SRX 2010-2015. The proof of repairs should have been submitted in year 2020. I was reimbursed….had to show proof with receipts of repair. My 2010 SRX headlights are doing fine since year 2019 repair because I do not have car washed and dried with high pressure air. High pressure air will destroy the rubber seals around the headlights!
I just bought a 2014 cadillac 4 mouths ago. Big mistake. I really like the vehicle but I can’t drive it at night. The low beams are so beam I cant see hardly over the hood. I guess the used car dealer saw this sucker coming. GM should feel obligated to fix this issue. These cars are not cheap not even the used ones.
I bought a 2016 and have the same problem. After reading all the reviews it doesn’t appear that GM stands behind their vehicles.
Same situation
Well I have a SRX Cadillac as well and my passage light is not working because of the wet inside the light and GM will not recall this year of car. But I’ll likebto file a lawsuit against GM as well. It suck GM want replace the light.
That was my very first repair to my 2011 SRX. I had condensation in both headlights and the repair would have cost $3K, except my extended warranty covered it.
That’s not the same issue that this thread is about, though.
And I’m still not sure why the extended warranty covered the condensation issue but wouldn’t cover the dimming issue. 🙄
I have the same problem headlight are so dim I ride with the high beam on always at night
The problem, and Cadillac must know it, isn’t the bulbs or from moisture. The pocket the bulb resides in is chrome plated plastic. The heat from the bulb destroys the chrome plate on the plastic. The chrome plate is there to reflect the light from the bulb through the magnifying glass. With no chrome left from heat it can’t reflect properly. This is dangerous and should be recalled.
I have to tell you that the problem did NOT end with the 2015 model. My 2016 has the same issues and I am terrified to drive after dark. I have already run off the side of the road and run over numerous curbs when suddenly finding myself on roads with insufficient street lights. I’m so afraid that a child or animal will run out in front of me and I won’t be able to see them. I have to go way out of my way if caught out after dark to be sure to drive where there are street lights. They desperately need to do a recall for these lights before someone is killed.
We need these headlights recalled before someone gets in a bad accident if you know the problem fix it
I am a second owner of a 2011 Srx. Same issue as all. I did not receive a letter, hence second owner, and this is a huge problem. What can I do to make cadillac/ GMcover this?
2014 Cadillac srx I just recently replaced my headlights moisture very dim general motors knew the issue and still didn’t address
This problem did not stop with the 2015 SRX. I bought a 2016 SRX last summer and the first time I drove it after dark I was shocked. As long as I was on a main road with good street lights I was ok but as soon as I turned down a side road to get home I was suddenly driving blind and ran off the edge of the road before I could react. That’s when I realized how bad the lights were. I now have to use the bright lights as much as possible except my car will automatically dim them when a car is in the distance and I have to stop till I can get them back in if there are no street lights. THESE LIGHTS ARE VERY DANGEROUS
I am having problems with moisture in my headlights SRX. My headlights seems to have shortages. Cadillac does nothing to assist us with this. They only say your warranty is up on the vehicle. I have never had this problem with any vehicle that I’ve ever purchased.
Sorry to say this but Cadillac has handled this badly. They have never really admitted there was a design problem. I had a 2011 SRX with the problem. I traded it for a different model and by the time I left the dealership my 2011 was on their used lot for sale. So they just sold my problem to someone else.
have they settled on the headlight lawsuit yet? I have a 2011 SRX that has the drives side lite with condensation inside and the light works sometimes and the tracker quit working.