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Cadillac ATS Sales Increase 18 Percent To 1,155 Units In January 2018

Cadillac ATS sales increased in the United States and decreased in Canada in January 2018.

Cadillac ATS Sales - January 2018 - United States

In the United States, Cadillac ATS deliveries totaled 1,155 units in January 2018, an increase of about 19 percent compared to 974 units sold in January 2017. Retail sales increased 18 percent.
MODEL JAN 2018 / JAN 2017 JANUARY 2018 JANUARY 2017
ATS +18.58% 1,155 974

Cadillac ATS Sales - January 2018 - Canada

In Canada, Cadillac ATS deliveries totaled 75 units in January 2018, a decrease of about 24 percent compared to 99 units sold in January 2017.
MODEL JAN 2018 / JAN 2017 JANUARY 2018 JANUARY 2017
ATS -24.24% 75 99

The GM Authority Take

January represented the ATS’ first year-over-year sales increase in 16 months, a circumstance we suspect was caused by a significant push to sell the vehicle on the retail side, as evidenced by Cadillac’s 18 percent in Cadillac retail deliveries. The theory that ATS sales increased as a result of higher fleet sales doesn’t correlate with Cadillac fleet sales results, which decreased 52 percent (or 1,154 units) in January. Despite the uptick in sales volume, newer, more modern, and more competitive rivals took the market by storm during the 2017 calendar year at the expense of the ATS, which continues as the oldest entry in its class with very little marketing support.

The ATS family finished the month in seventh place in terms of cumulative sales volume in its segment, behind BMW 3/4 series in first place with a cumulative 6,136 sales, Mercedes-Benz C-Class in second with 4,419 deliveries, Audi A4/A5 family in third with a cumulative 3,623 sales, Infiniti Q50/Q60 in fourth with a cumulative 3,324 deliveries, Acura TLX in fifth with 2,155 deliveries and the Lexus IS/RC in sixth with a cumulative 1,608 deliveries. The ATS finished ahead of the Volvo 60 series in eighth with 993 cumulative units and the Alfa Romeo Giulia, which came in last (ninth) place with 948 deliveries, despite the Alfa Romeo brand’s limited recognition and a tiny retail network in the country.

Despite the uptick in January, we expect ATS sales to continue decreasing in U.S. due to the following three factors:

  1. The age of the current model: though the ATS is a solid car, it is also the oldest in its segment, and that age shows when the vehicle is stacked against its most direct rivals. The product’s negative attributes also include various refinement items and details, such as the cabin and the powertrain (specifically the 2.0L Turbo LTG engine and 8-speed transmission). The vehicle does, however, excel in terms of driving dynamics, in-vehicle technology, and safety.
  2. A lack of marketing support: the ATS sees extremely little advertising from Cadillac, thereby decreasing awareness of the model and negatively impacting its performance for potential new customers.
  3. The inability to retain existing ATS owners: Cadillac was somewhat successful in getting new customers to try the ATS, but has not been as successful in retaining these customers for another ATS lease or purchase… either as a result of product-related reasons or being out-marketed by competitors, with customers switching to rival luxury brands in the segment.

Thus, a complete replacement of the ATS is the only tangible solution to improve Cadillac’s position in this segment. See section entitled Replacement below for complete details on the ATS’ upcoming replacement.

Sales Numbers - Compact Luxury Cars - January 2018 - United States

MODEL JAN 18 / JAN 17 JANUARY 18 JANUARY 17
3 SERIES +12.87% 4,551 4,032
4 SERIES -18.47% 1,585 1,944
C-CLASS -31.52% 4,419 6,453
A4 +16.52% 2,024 1,737
A5 +425.99% 1,599 304
Q50 -15.41% 2,712 3,206
Q60 -16.39% 612 732
TLX +13.24% 2,155 1,903
IS +1.69% 1,447 1,423
RC -63.98% 161 447
ATS +18.58% 1,155 974
S60 +8.26% 642 593
S60 CC -44.00% 70 125
V60 -20.33% 98 123
V60 CC +46.40% 183 125
GIULIA +1,254.29% 948 70
TOTAL +0.70% 24,361 24,191

Cumulative sales of the compact luxury car segment grew roughly one percent in January.

  • ATS sales include Cadillac ATS Sedan and ATS Coupe, along with their respective high-performance V variants
  • C-Class figures include Mercedes-Benz C-Class Sedan, C-Class Coupe and C-Class Convertible, along with their respective high-performance AMG variants
  • 3 Series figures include BMW 3 Series sedan and 3 Series GT, along with their respective high-performance M variants
  • 4 Series figures include BMW 4 Series coupe and 4 Series Gran Coupe, along with their respective high-performance M variants
  • A4 figures include Audi A4 sedan, S4 sedan; does not include A4 allroad
  • A5 figures include Audi A5 coupe, A5 convertible, A5 Sportback as well as S5 coupe, S5 convertible and S5 Sportback and RS5 Coupe
  • Q50 figures include Infiniti Q50 Sedan
  • Q60 figures include Infiniti Q60 Coupe
  • Volvo 60 series figures comprised of:
    • S60, the sedan variant of Volvo 60 series
    • S60 CC, the ruggedized variant of the Volvo S60 sedan
    • V60, the wagon variant of Volvo 60 series
    • V60 CC, the ruggedized variant of Volvo V60 wagon
  • Alfa Romeo Giulia includes Giulia sedan and Giulia Quadrifoglio sedan
  • Sales figures for the Jaguar XE, which competes in the compact luxury car class, are not included since Jaguar does not disclose sales by vehicle line

About Cadillac ATS

2016 Cadillac ATS Range in promotional video 001

Cadillac ATS family

The Cadillac ATS is a range of compact luxury cars that includes the ATS Sedan, ATS Coupe, and high-performance ATS-V variants of each model. The vehicle slots under the midsize Cadillac CTS and a full-size Cadillac CT6.

Currently in its first generation, the ATS was introduced for the 2013 model year. The vehicle is based on the regular-length wheelbase variant of the GM Alpha platform. A longer variant of the same architecture underpins the third-generation Cadillac CTS and sixth-generation Chevrolet Camaro.

For the 2018 model year, the ATS gets a new exterior color, an automatic heated steering wheel, the all-new CUE 3.0 infotainment system, and the deletion of several features such as the Carbon Black Package, and more.

For North American markets, the Cadillac ATS is built exclusively at the GM Lansing Grand River factory in Michigan operated by GM USA. For the Chinese market, the ATS is sold exclusively as an extended wheelbase model called the ATS-L. That model is built at the Jinqiao South factory operated by GM China.

Replacement

As we have predicted for the last year, the 2018 model year will be the last for the ATS Sedan, as the vehicle will be replaced for the 2019 model year by an entirely new, next-generation model called Cadillac CT5 that is roughly the size of the current CTS while being priced in the same general price range. The ATS Coupe, meanwhile, will continue for at least the 2019 model year, or until Cadillac readies a coupe version of the CT5. Another model will come roughly a year later for the 2020 model year. Called either Cadillac CT4 or Cadillac CT3, the model will be roughly the same size as the current ATS Sedan while being priced at a lower price point.

About The Numbers

  • All percent change figures compared to Cadillac ATS January 2017 sales, except as noted
  • In the United States, there were 25 selling days in January 2018 and 24 selling days in January 2017
  • In Canada, there were 25 selling days in January 2018 and 24 selling days in January 2017

Related Sales Reporting

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Comments

  1. While it’s certainly nothing to write home about, it does feel very good to see the ATS in the black for once! Despite its flaws, it’s such an underappreciated car! Same for the CTS!

    Reply
    1. Agreed. The cars are often under appreciated mostly because the public at large isn’t as aware of them… and also because of the Cadillac brand, which is generally “weaker” than the German luxury marques.

      Reply
      1. Well, ATS brings me back to my observation about the Envision – it’s hard for people to buy what they don’t know about.

        GM has plenty of strengths, but there seems to be a tendency (to me, anyway), for GM to act as more of a retailer than a true marketer.

        18%-off or not, it’s hard for people to aspire to, and buy, models they don’t know about …

        Reply
  2. Que the Drew!!!!!!!

    Reply
  3. Given the sales performance of Chevrolet’s Camaro which uses the same platform as the Cadillac ATS; one has to think Cadillac President Johan de Nysschen has been grossly negligent in his duties and has done absolutely nothing to possibly correct the downward spiral of ATS sales during his tenure as President.

    Reply
    1. “Johan de Nysschen has been grossly negligent in his duties and has done absolutely nothing to possibly correct the downward spiral of ATS sales”

      Replacing the entire car is not a correction?.

      Reply
      1. Omega appears to be a bot. None of his comments make any sense.

        Reply
  4. Recently bought a new ATS sedan through the Costco program. This ATS the most enjoyable car I’ve ever driven. It’s the Premium Performance version which has the 3.6 and magnetic ride control. Performance/handling is better than expected (I’ve owned 15 Corvettes over the years.) We use the car for traveling (we’re retired) and also found that fuel mileage is better than expected-and I usually drive 75-80 on the freeways. Highway estimate is 30 but I’ve been averaging over 32. So glad there is a button to disable the stop/start feature. I always turn it off. If there wasn’t a way to disable it I wouldn’t have bought the car……….
    Pay attention GM! When you come up with a hideous feature like that make sure there is an easy way to disable it!

    Reply
    1. Glad you like the car, it is pretty great. GM didn’t come up with that feature, they were towards the latter of adaption. It is far from hideous as it saves gas as billions of gallons are wasted each year idling, but it also allows us to keep enjoying the V8 and other performance variants longer. There is a button to turn it off if you so wish so not sure why you knock it…

      Reply
  5. I have upgraded to a 2018 ATS 2.0T Luxury AWD, from a 2016 ATS 2.0T Luxury AWD.
    The 2018 is better than ever!

    The 2018 ATS has auto heated steering wheel + seats, but it doesn’t have a option to turn it off in the new CUE.
    CUE does have the option to turn it off/on in the Remote Start section. I feel that is a CUE design oversite.
    The Auto heated seats do automatically drop from high to medium, then to low, then to off, as the car warms up.
    It even starts in medium, if not too cold. The passenger seat only heats if someone sits there.

    As I discovered during a test drive, the USB format WMA is no longer supported. I use FLAC format now.
    Media now has USB + USB1 to select one of the USB ports. USB1 + USB2 would make more sense.

    The headlights are better. Still halogen, but there is more light, deeper and wider. Maybe they are using better
    bulbs, as a result of complaints, but I don’t know.

    The rear camera is perfectly clear, so that appears to have a better camera. At night the white reverse light
    seems aimed more down, instead of fogging up the display, like the exhaust was on fire in my previous ATS.

    CUE is new, but I only use it to set options or start Nav. I can’t comment on any phone apps.
    I normally leave CUE on the music, to see Artist + Song. On some restarts it stays there, on some starts it starts
    at the home screen and sometimes it starts in split screen with music + Nav. Not a big deal, but one of CUE’s inconsistencies.

    Steering seems tighter in Tour Mode than before. The ride seems smoother, as if the shocks are slightly softer
    and/or the runflats have been improved.
    Still has the same quick cornering. Neither of these changes were advertised.
    Could be luck or year to year improvements.

    The doors close with a Cadillac thud, instead of the bang in my previous ATS. Again maybe a better build or slight improvement.

    A personal preference that I like on this ATS is the black dash board (Neutral seats), where it looks sportier
    and the dash lights show better, compared to the all neutral, both seats and dash, in my previous Silver Coast ATS.
    This ATS is Crystal White.

    It’s weird that the GM Financial website would not allow setting up recurring payments, until the day before the next payment is due. The day before a payment is due, is when that can be done. That makes it more possible to forget and miss that payment.

    Reply
    1. Nice review Art, interesting to see the differences between a 2018 model and a 2016. You must have the sedan in luxury trim, as the coupe with luxury trim does have HID (Xenon) headlights.

      I’m surprised that they would take away WMA file support. I assume it will play WAV files. I sometimes use FLAC in the form of packed WAV files, but I’d want the option for unpacked WAV. Does it play the files in the correct order, such as 1-2-3 rather than 1-10-11-2-3? Are there any audible “gaps” between tracks inserted by the software? I still think it’s a bit ridiculous to take away the CD player on a luxury car. You are proof that it’s not just Millenials buying the ATS, even if that’s their target market (for some strange reason).

      I also think that Cadillac should be beyond halogen headlights at this point in time, for all models and trim levels. Not to mention they should not have vinyl seats in the base ATS and CTS. At least you got leather seats for your luxury trim.

      Sounds like CUE 3 is improved from the first 2, but still a bit buggy. Maybe you should email GM Financial about the payment software. That’s a very easy fix from their end. (Former software engineer here; though not at a car company).

      Reply
      1. Drew,

        You flashed across my mind today. I bought a compact spare tire and jack kit for my car a few days ago. It was delivered to my independent mechanic today for unboxing, inspection etc. It was an ebay item. Frank was looking around under the styrofoam block in the trunk in case there was space for the tire. There is not and I’m ok with it. Happy to have a spare tire.

        He called another tech to look under there asking if he noticed anything familiar. The reference was to the TPMS monitor. It’s the same unit BMW uses. Frank said he has been replacing them left and right on BMW. They are mounted outside on the frame. They weather, fail and the car goes crazy. HVAC does not function, lights flash on and off on the DIC, all kinds of weirdness. He said the Germans have it all figured out on how to run up expenses.

        I hope Cad did not emulate that aspect of German engineering!

        BTW my car rides much better on the winters. I think the RFT are a significant part of the bumpy ride. I’m going to try all seasons when the RFT are expended.

        Reply
        1. Susan,

          We removed our Michelin run flats this fall from our 2014 ATS AWD performance. WHAT A DIFFERENCE, its like a different car. We put the same tire back on only not run flat.

          Reply
          1. Thanks. As soon as the Blizzaks were on the car it reminded me of a Cadillac. 🙂

            Reply
        2. Hi Susan, that’s an interesting story about the run-flat tires. BMW has been pushing run-flats on customers for a while, and wouldn’t you know it – Cadillac copied BMW (again). Never mind that Cadillac built its brand in part on the great “Cadillac Ride” and run-flats give us a terrible ride. I looked at some BMW-oriented websites, and a LOT of people complain about the run-flats on their BMWs. Nobody, from what I saw, liked them. They also said things like “Don’t believe the salesman when he says run-flats are much better than they used to be”, or when he says “BMWs are designed for run-flats, with the suspension adjusted to run them smoothly”.

          They also complained about the lack of a spare tire, and like you – they found no place to put a spare, even if they bought one in the after-market. And they noted that run-flats do get chewed up at times, and can’t be repaired when damaged (have to buy a new run-flat when that happens). It’s enough to make Ralphie’s “Old Man” (from “A Christmas Story”) cry, not being able to change to a spare tire while on the road.

          This leads me to think once again that something designed for Germany does not translate well to the USA. In Germany, a lot of the hard driving is on the smooth-as-glass Autobahn, less likely to eat up the run-flats. Also, Germany is more densely populated, so it’s unlikely that someone will be more than 100 miles from a shop that carries the replacement run-flat they would need, at any point in that country. But in the USA, good luck if you are anywhere other than the Northeast corridor, and woe to those driving in some place like Montana, Nevada, etc. But hey if the Germans do it, especially BMW, then Cadillac has to do it too – right?

          Speaking of tires, another thing I hate with today’s cars are the low-profile tires. Somebody decided that low-profile tires “look cooler” and they handle better on fast maneuvers at high speed. Ok fine, put them on sports cars – but this is something consumers want on LUXURY cars? Low profile tires already yield a harsher ride and are more likely to get damaged than high profile tires. Put run-flats together with low profiles and you’re really asking for a bad ride and likely damage. Of course if they made run-flats high profile, they’d be too heavy for the car, so maybe the real reason they are pushing low-profiles as “looking cooler” (I disagree, most race cars have high profile tires) is because they want to push run-flats on us (saves space with no spare tire, despite the above-mentioned limitations).

          As far as German over-engineering costing consumers a lot of money in maintenance and repairs, that’s been well-known for many years. Especially on the newer models. You can be sure that Cadillacs will be just as bad in lack of reliability as the German cars, since it’s the Germans they are copying. What ever happened to reliability and refinement being luxury features? Somehow they’ve been surpassed by gee-whiz over-engineering in the minds of some people. As if bragging rights in terms of unnecessary “performance” technology trumps reliability for everyone in the luxury car market. So yes, that aspect of German engineering is and will continue to be emulated at Cadillac. Why do you think Buick gets much better reliability ratings than Cadillac? It’s just no longer a priority at Cadillac, since the Germans don’t make it a priority either. Sad though since the Cadillac brand was built in part on a foundation of high reliability.

          Reply
          1. Drew,

            All my previous Cadillacs were bullet proof. Reliability was a given. In addition to luxury I bought Cadillac because it took me where I wanted to go and brought me back home every time. We’ll see how this one does.

            My husband likes imports. He especially liked Mercedes. They were always in service. We were driving one day and he said “your car never breaks down”. I told him they are not supposed if they are properly maintained. He bought a Cadillac next. It was reliable but he’s just not a Cadillac guy. He went back to the imports and season seats at the service department lounge. To each their own.

            Cadillac has a goal and they are trying to accomplish that goal. Five and dime antics are not the way to do that. There are many complaints about RFT and no spare tire facilities.

            Cadillac Roadside assistance now dispatches a tech from the nearest Pinnacle dealer with a spare tire and will change out the tire. Sounds good in theory but in practice it’s hit and miss. Cad boasts of Escalade delivery of the spare. If the service was reliable who cares it the tech arrives in an old rusty Duce?

            Dealers don’t want to purchase the Escalade, inventory the spare tires or dispatch a tech. Drivers are stranded.

            On a Cadillac owners forum a CTS owner recently had a blowout on the highway. The two nearest Cadillac dealers did not have the tire. The closest Discount Tire didn’t have it but would send a runner to another store and get him back on the road. He called Cadillac roadside assistance. His only option was to have his car towed to one on the dealers who could not provide the tire or a loaner. Roadside assistance charged $110.00 to transport him to Discount Tire.

            Cadillac is tone deaf when it comes to the luxury buyer. I hope they get it together but this is not the way to go.

            I bought the ebay compact spare tire and jack kit the day I read that post. 🙂

            Reply
            1. Susan, that’s funny about your husband noticing that your older Cadillac did not break down as much as his new Mercedes. Yet he still wanted the Mercedes. That’s fine, but again I think it’s foolish for Cadillac to emulate the Germans and give up the market where people like Cadillacs that are reliable. Even if Johan/Cadillac succeeds in making Cadillac identical to the German luxury cars in terms of hard ride, stiff handling, bloated/rounded appearance, gee-whiz motors and transmissions, and of course unreliability – they still might not get people who want real German cars to buy their cars. It’s the old fable of the dog dropping the bone in the water, to grab a different bone that isn’t really available to them.

              And if you want a good laugh about Mercedes, go to YouTube and find Scotty Kilmer’s video called “Why not to buy a luxury car like Mercedes”. It’s under 5 minutes long. Scotty is a mechanic and his videos are delivered in a humorous way. I’m not sure your husband would want to see the video though. He laughs about German engineers doing things “just because they can”, seemingly without regard to necessity or utility vs. reliability or required maintenance. Scotty also did a newer video called “Why not to buy a Mercedes Benz (worst luxury car)”, but it’s fairly similar to the first one and slightly longer without quite as good. Your mechanic might enjoy the Scotty Kilmer videos (he has put a lot of them out there), he might not always agree with them, but they are generally entertaining, even for non-mechanics.

              Reply
              1. Drew,

                I enjoy Scotty’s videos. He’s a hoot! I love the ending when he says next time fix it yourself. Haha.

                I needed my Indy to hand hold me through the ebay purchase. I took a printout of the listing there for his imprimatur and had the parcel shipped to them to unbox and approve. I don’t want to do anything to goof up the car. Can you imagine me attempting to repair anything? Not a good idea.

                I watch Scotty for fun. He is informative as well. I’ve seen the vids on Mercedes. Did you notice the badge at the end of the Mercedes vid? Yep, hubs did Roller too. When it comes to sitting on the side of the road waiting for assistance my dues are paid!

                I don’t need a crippled Cad. Hope this one is a good one. I could never fault a car for a tire failure. Driving without a spare this long was stupid on my part. Error zone between the seat and the steering wheel. I’ve been lucky.

                I don’t like being on a short lead. The 50 mile/50MPH limit on the RFT always bugged me. Not to mention that it’s almost necessary to make advance arrangements with the foreign object to puncture the exact spot. May as well make arrangements with a sewing needle. 🙂

                Reply
                1. Susan, yes Scotty’s videos are informative and entertaining. I first found his videos when I was trying to figure out how to do a proper wire splice. He’s got a good one for that, funny too.

                  I’m not sure what you meant by the badge at the end of his Mercedes video. There’s a Stingray at the end of his first Mercedes video, and a Key West sticker at the end of his more recent one.

                  As far as the recommended distance for damaged run-flats, I’ve heard both 100 miles and 50 miles. 50 miles especially is too short for a lot of parts of the USA. Expecting to find the right replacement run-flat within 50 miles is asking a lot, on large stretches of the highway. Once again, Cadillac USA seems to have copied something BMW is doing, without a lot of thought as to whether this is right for Cadillac and US driving.

                  Reply
                  1. Drew,

                    Many Cadillac owners are not happy with RFT. No spare tire facilities is the issue when moving to non-runflats. I have a donut in my trunk taking up space. Poor design.

                    The car has phone, Internet but no well in the chassis for a spare.

                    Cadillac tried to mitigate the RFT dissatisfaction by indicating that Cadillac Roadside Assistance has concierge service Escalade dispatched spare tire and tech to change the flat tire dispatched from the nearest Pinnacle dealer.

                    That only happens when all the planets align. Cadillac talks a good game. Implementation disappoints. Cadillac has a long way to go in the ownership experience area to be a true luxury brand.

                    A quick peek at the Cadillac Owners forum will shed light on the thoughts of actual Cadillac drivers ownership/dealer experience.

                    My OEM RFT are rated for 50 mi/50mph. The RFT go back on when the Blizzaks go off but the spare will stay in the trunk. I felt more comfortable with no spare and Blizzzaks. The RFT are prone to sidewall defects.

                    My reference to the badge at the end of one of Scotty’s Mercedes vids was to Rolls-Royce.

                    People who buy high end cars know they are expensive to buy and maintain.

                    Reply
        3. To modify a common adage: it’s not about the actual parts, it how you use them. Or in this case… how they are implemented.

          I don’t believe the TPMS sensor system in any Cadillac is exactly the same as the ones used by BMW for various reasons… but it might be from the same supplier. Either way, GM’s implementation of these technologies is typically better, as the automaker has figured out how to do electrical/computer related items more so than the Germans. Have you ever had any problems with TPMS?

          Reply
  6. We love our 14 ATS AWD performance. Great looking car. We did however like the size of our 2004 CTS better. ( just slightly larger ) Back in 14 when we decided it was time to replace our 2004 we drove both. ATS and CTS. It was just plain old hard to decide. ATS seemed to small, CTS seemed to big. This ATS feels cheaper inside than our old CTS, but it is comfortable. The new CTS inside was great, but the smaller exterior ATS won out, my wife likes it in traffic and parking etc. We have always owned a sedan and probably always will, small quick and nimble, better mileage, like the old CTS. So maybe when we get to see the size of the new replacement CT5, CT4, CT3, it will be a no brainer. But we will also be looking at the new XT4 although if it is FWD/AWD, and not snappy, we will probably pass. Then what, I am asking ? If the replacement CT5 is the same size as the CTS then not, but if it is smaller like the old CTS then we will see how snappy. And if we have to wait for the new – new XT4 to be RWD/AWD just don’t know. We will be hunting in 19 to 20 WHAT will Cadillac have ? I have bought Cadillacs to go when I want to go not stop/start.

    Reply
  7. It is sometime difficult to understand GM and Cadillac. They spend the money time and effort to produce by all accounts a great vehicle ( at least in the performance category ),yet they don’t put forth any effort to promote or upgrade it to keep it competitive.

    Reply
  8. Other than being an ancient model , it is fighting less than stellar reputation. It has constantly been ranked near the bottom of CR surveys by owners.

    As I’ve stated on here many times, my 2014 ATS Premium with a list of almost $55k was more problematic than any vehicle I have owned in 50 yrs of driving. All the problems more than outweighed the great handling and great looks!

    Reply
  9. Dang.. can you imagine if NASCAR were racing in Cadillac’s ATS instead of the Chevrolet Camaro as every event would be a 3-4 hour Cadillac commercial.

    Reply
  10. 2014 ATS owner. And again glad to here GM can make a good car 5 years after introduction. But now after GM has it refined and refreshed, time to kill it. Or did we the owners of the new model kill it, the ones that were not refined and refreshed. We are the owners of a 2004 CTS drove it from 400 to 140,000+ miles, still own it also. The 04 CTS is the best car I have ever owned in 34 years of GM and 5 Cadillacs, the ATS not so, and currently in the list of one of the worst. And GM customer service, well I am not a liar, or a complainer. I would be willing to say the rest of implied liars and complainers don’t like to be labled liars and complainers either, but I am not going to speak for others, there are plenty doing it for themselves, after all how do you think the ATS has received such stellar reviews. But in GM’s defense it is hard to go from the best car you have ever owned to one of the worst. So if Cadillac comes up with the CT4 or CT5 what ever one feels like the 04 CTS to us 2019 – 2020. Do we have to wait 4 to 5 years after it is released for a refine/refresh 2023-2025, or by then will they have killed it because those of us who bought the non refined/refreshed, just will not buy one for 4-5 more years. I personally don’t care what they call them Deville, Seville, Eldorado, AT???, ST???, CT???, XT???. I don’t care where their headquarters is located. I don’t care if there sold in GM dealers or Cadillac dealers. Make them. Fix them. Quit blaming everyone. Its the GOV regulation, that’s why we can’t fix the shift, or the HP, or the torque. Those customers are just complainers, liars. If you think the others are better you’ll find out just buy one you’ll be back. We are the reason your sales are down, the customer, we are buying the others, there not cheaper, and we are not coming back. We the customer we are the ones, all of us, the survey customer, the review customer, the ones you have implied are liars, the ones you have called complainer.

    Reply

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