Although many drivers flocked to General Motors brands when Apple CarPlay arrived, the feature doesn’t have the biggest cheerleader in Cadillac President Johan de Nysschen.
The executive told Yahoo Finance that the “clunky” interface with Cadillac’s native infotainment system “need[s] further work.”
“There are a lot of things about this product I like, and other things that drive me absolutely nuts,” he said.
He pointed to Apple Maps as a main culprit and noted it’s still in early stages to be most useful while driving. “It was not originally conceived for a vehicle traveling at 75 miles per hour. Like when it says turn left here—at the off-ramp you have passed. That kind of stuff will need further work,” he explained.
But it’s the lack of seamlessness with the native infotainment that really irks de Nyscchen. In fact, he called out Apple over its design. He gave one example with satellite radio. While the driver listens to the radio, but uses Apple CarPlay voice control to switch to Apple Maps, the system begins to play music from the iPhone, rather than return to satellite radio. de Nysschen alluded that Apple CarPlay takes control of the screen.
“I don’t know if Apple is doing it deliberately or not, but I’m calling them out,” he said.
Comments
Well good isn’t CUE like the worst of the Infotainment systems? So what if ACP takes over?
This is rich coming from a company putting CUE out. I love the new Caddies overall, don’t get me wrong. But, CUE is horrible. It’s absolutely horrible. CarPlay and and others like it aren’t perfect but they work 10x better than most in-car systems. The problem is that car companies should outsource the systems to companies like Google and Apple to help design interfaces that make sense, not just look cool. CUE is all about form over function unfortunately. iDrive was horrible at first too but they rapidly made it better. CUE is faster now but not really “better” than it has been.
There are many talented companies out there with mobile OSes that could make car systems 10x better if the auto companies would stop being so provincial and trying to screw over buyers. I saw where BMW is going to charge a monthly fee for CarPlay or Android stuff. GM is the worst about not updating capable systems with the latest tech because they want you to upgrade the entire car instead.
I totally agree with that last part. GM is the worst about not updating capable systems with the latest tech because they want you to upgrade the entire car instead. The 2015 Canyon shifting trouble. they want to forget about and have you buy a 8 speed for no reason. My biggest complaint about this is when the next person gets it they for sure can’t afford to do anything about it and you get a hole lot of people who don’t like GM products. GM really needs to figure out life of vehicle support for the loyal customer instead of we’re done with that let someone else figure it out.
Someone should have warned him Apple Fans do not take Constructive Criticism well. I like Car and Drivers reviews of car infotainment settings and their relative responsiveness compared to major Smartphones. It sticks with Objective data….they may make more headway with their approach. Check out how Cue ranks in comparison to the iPhone.
Well, if Apple fans don’t take constructive criticism well, that is their problem. IMO, apple products are overrated because of their overwhelming universal household popularity. Apple products are not the best in the industry.
I prefer underrated higher quality products like Cowon.
Before anyone gets Cue crazy the odds are his issues are with th3 system we have yet to see.
I am an a happy Apple owner but like any other phone or system there is always room for improvment be it phone or car audio.
In other words we all can find a point to pick at on any of it.
For the automaker, apple handles updates, one less thing the automaker has to worry about…
LATE BREAKING NEWS — Apple has gone to $h!t since Jobs died
Having had extensive use of a 2017 Yukon, I can say that many things about apple car play are glitchy.
-trying to play podcast/use maps at same time is an exercise in frustration
-random music auto play
-should have google maps accessible
-better integration between using regular radio/maps
Uh…CarPlay is better than CUE.
This is just a thought. Maybe GM should make a vehicle. Engine to road. Concentrate on DIC. Let tech companies fight over user interface with media, maps, phone, and even some allowed control I/O. In my opinion Apple users are apple users a lot of money for media. Google users are Google users good searching, and maps. Microsoft windows 10 good security, surface good all around. Amazon Alexa, and Google Home are competing, but amazon can sell you stuff. Let them fight over this stuff, plug in there stuff, and take the liability. Alexa start my car ” ok starting your car” Alexa turn on my seat warmers “ok turning on your seat warmers” GM can’t deal even deal with there customers, going through dealers that have techs that are not coders, and will never be able to pay for that many coders. GM needs to handle all the tech stuff through Onstar and bypass the dealer the computer flashing stuff. Bad multi brand dealers are raping GM at the cost of there customers. Tesla is just starting, they can literally shoot a rocket into space and land it on a ship, when they get this car thing figured out look out. I am glad GM is selling great in china, after all you have to sell the stuff you make, and it is very hard to be a loyal customer, I had a GM dealer last week say, the best way he knows to make a loyal customer is to tell them to buy a Ford. I am 49 years old and my two brothers run an auto shop I know they all have ups and downs, if they do buy a ford and like it will they ever come back? If you cant make stuff to sell in the USA you need to sell it somewhere. Lincoln may never be as big as Cadillac but with Ford taking care of there customers better than GM, slowly chip, chip, chip. Toyota did it, better product, better customer care, customer care, customer care, chip, chip, chip. My mother in law owned a 2009 Buick Enclave bought used 27,000 miles, loves it, at 75,000 new steering gear, could not turn it in a parking lot, $2000.00. 78,000 miles, timing chains $2500.00, air bag recall, heated and cooled seat trouble, all under 78,000 miles absolutely NO help from GM all under 100,000 miles and all known troubles, her other daughter bought a Ford. And around we go chip, chip, chip. People want the truth, stand behind it. Leave the rest to others.
I enjoyed your post, thank you for sharing your insights and I agree with most of it…Some things I wanted to point out, Apple vs Android thing is greatly misunderstood…Most Apple iPhone users tend do so for status or believe its trendy; Android users tend to be more individualized…In major congested metro areas, majority of apple users are not using apple maps, overwhelming majority of the time, in the apple app store, google maps in the top ten free apps including right now when I just checked, it’s number 8…Other google apps are also ranked highly, gmail is 13th, google photos is 19th and finally if I search within Apples browser safari, it by default searches google…CP can only use Apple maps which most people who live in congested areas, including Apple employees, hate…
I’ll also add that there are more people disappointed with both Carplay and Android Auto than there are people who are happy with it…In fact, its usually it’s older folks who have never experienced a “connected car” who tend to like it CP/AA…Android Auto allows for more approved apps than Apple but both are still extremely limited to mostly audio streaming apps outside of the Phone/Text/Music Library…When people hear Apple CP or AA, they wrongfully assume it simply turns the vehicles screen into a giant iphone which mirrors your screen but it doesn’t, its restricted to a very limited number of apps…To oversimplify the point, people want to receive and interact with app notifications immediately…For an example, if they’re single that’s tinder (along with other dating apps) but they cannot…People are usually severely disappointed by CP/AA advertising that you’re “connected” when in reality you’re really not beyond calls and texts…
Just seems the higher trims and the more options you add the higher the odds things can go wrong automaker wide; when things become standard equipment on all trims, the odds are greatly reduced that they fail…I can recall my parents neighbor bought a fully loaded Rav4 in the early 2000s and gave rave reviews to my parents who decided to buy one a few months later…Parents got the base, I think they did add power windows if it was not standard but manual cloth seats and no sunroof…Neighbor had all sorts of problems both in and out of warranty with the moonroof getting frozen and issues with both power seats…My parents had zero unscheduled problems with theirs for nearly 200K miles (they did have some expensive scheduled maintenance, however)…
The future of the connected car per GM is like a “profile” and automation…Mary already stated she’d like to see a scenario where you can load your seat preference, preferred temperature and radio/music streaming preferences and when you get picked up in a Lyft, rent from Maven or buy a new GM vehicle, the vehicle will adjust to your profile…Even now it’s more about automation rather than “tinkering”…Seat/steering wheel heaters are turning on automatically via a preset temp setting in both Caddy products and the Bolt just changed this for MY18…Perhaps some just like to talk to Alexa, some want one command to start the car, another to set the temp, another to pre-warm seat heaters, etc, yet the future is you load your regular schedule into the vehicle, it detects the current cabin temp, predicts the duration it takes to reach the desired cabin temperature, starts the vehicle, opens the garage door and after you get into the car, the car can tell you if you should take your usual route or not due to traffic conditions…
All awesome. I was a automation controls specialist for 15 years. This new stuff is great if you understand it. Do you think GM can afford to pay for the talent it will take to keep up with the Googles, Apples, Teslas. Amazons, and make a car go down the road?
I have a 2015 Silverado LTZ with the Infotainment .. standard.. none of this apple stuff… I like APPLE but not while I am driving… I hope GM doesn’t change things… They get something right and boom it is gone for something not as good.
Apple is the most valuable brand in the world. Johan, watch and learn.
I have a 2016 Canyon and a 2017 Envision. The Apple Car Play and Enfotainment works 100% better than the 2014 Buick Enclave. That was a nightmare to use and try to figure out.
That is why I traded the Enclave off just to get the Car-Play and better user friendly enfotainment system. Since Car-Play it is a great upgrade. Not that some improvements couldn’t help like more apps or being able to load more of your own apps from your phone.
But for the most part, Apple-Car Play is a Fantastic addition to GM vehicles.