As the automobile turns from just a transportation method to a rolling computer, automakers continue to refine and change ways customers interact with their vehicles. Some have been more successful than others in implementing technology.
One of the successful is Chevrolet, which scored two top spots in the 2017 J.D. Power Tech Experience Study. Specifically, the Chevrolet Camaro placed first in the mid-size car segment and the Chevrolet Tahoe took the number one spot among large vehicles. For the Camaro, it marks the second year in a row it’s won top honors.
The study surveyed 19,500 owners of new vehicles within the past three years and 35 separate areas of technology are measured on a 1,000-point scale after 90 days of ownership. Overall, there are two takeaways: active safety features work well and consumers like them, and some basic controls are becoming more difficult to use.
Consumer satisfaction with basic controls such as climate control, gauge clusters, infotainment and more dropped an average of 83 points since last year’s study. That means drivers are becoming increasingly irked with common controls. The least positive experience in new cars? Navigation systems.